Student-Handbook-2018-19

Complaints
What we value
At Bournemouth and Poole College we pride ourselves on treating everyone with equal dignity
and respect, but if we get it wrong or fall below the high standard we set ourselves, we want you
to tell us so we can put things right. Complaints can be made by telephoning Quality Dept on
01202 205471 or email: quality@bpc.ac.uk OR in person at the main reception at either North
Road or Lansdowne.
Our full Complaints Policy can be found at the following link:
https://www.thecollege.co.uk/sites/default/files/attachments/Complaints%20Policy%20-
%20April%202016_0.pdf
The College Code
Our expectations of behaviour: your responsibilities and rights
The aim of the College Code is to give our students the opportunity to develop the behaviours and attitudes
that will hold you in good stead in your future workplace. Putting them into practice from day one will give
you the best possible chance of success both while you are here and later in your career and life. For this
reason, at the College we behave and treat others as we would in a professional environment and we
expect high standards of behaviour from all our students and staff.
These expectations of behaviour are clearly set out from the moment you join the College and are there so
that everyone has the opportunity to learn, to do the best they can and to feel safe and supported. The
expectations apply to all students – not just in classrooms but in all areas of the College. Any member of
College staff can challenge your behaviour and ask you to identify yourself by showing them your ID card.
We expect you to take personal responsibility for your own success.
This means that you:
• Attend all your classes on time
Wear your College ID at all times
• Arrive ready to learn and with the right uniform and equipment
• Meet your deadlines
• Take an active part in lessons and do your fair share of group work
• Cooperate and communicate with staff and other students
• Act as if you are in a professional working environment
• Keep a healthy balance between your work, study and social commitments