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Arizona Department of Gaming<br />
<strong>Course</strong>s Designed for Casino Employees
Our Mission:<br />
To protect the public, ensure compliance with the<br />
Arizona Tribal State Gaming Compacts and<br />
regulate the gaming industry.<br />
To regulate and supervise pari-mutuel racing and<br />
wagering conducted in Arizona in order to<br />
protect racing participants and the wagering<br />
public.<br />
To regulate and supervise boxing and mixed<br />
martial arts events conducted in Arizona to<br />
protect all participants in those events.<br />
To provide and support effective problem<br />
gambling prevention, treatment, and education<br />
programs throughout Arizona.
The History of Gaming<br />
In 1988, the U.S. Congress passed the Indian Gaming Regulatory Act (IGRA) in response to the proliferation of<br />
gambling halls on Indian reservations. IGRA recognized gaming as a way to promote tribal economic<br />
development, self-sufficiency and strong tribal government. The Act says a state must permit Indians to run<br />
gaming on reservations if the state permits such gaming off reservation. Under IGRA, a tribe that wants to<br />
engage in Class III casino-style gaming must first sign a gaming compact (or agreement) with the state where the<br />
casino would be located. IGRA requires a state to negotiate in good faith with the tribe seeking a Tribal-State<br />
Gaming Compact.<br />
In enacting IGRA, Congress was reacting to a regulatory vacuum left by a 1987 U.S. Supreme Court ruling<br />
(California v. Cabazon Band of Mission Indians) that states have no regulatory authority over gaming on Indian<br />
reservations. That ruling said tribes have the right to operate gaming on reservations if states allowed such<br />
gaming off-reservation.<br />
IGRA expressly granted states and tribes the power to jointly regulate Class III tribal gaming, which includes slot<br />
machines, blackjack, keno and other casino style games. IGRA also created the federal National Indian Gaming<br />
Commission (NIGC) to oversee reservation bingo games and certain aspects of Class III gaming.<br />
By the early 1990s, several Arizona tribes had installed slot machines in their casinos even though none of them<br />
had Tribal-State Gaming Compacts with the State. The Arizona governor at the time, Fife Symington, said<br />
reservations should not have casinos because Arizona did not allow such gambling off-reservation. Tribes<br />
countered that Arizona did permit such gambling by allowing state lotteries, dog and horse racing, and charity<br />
bingo games off-reservation.<br />
In May 1992, NIGC issued rules clarifying that a tribe must have a gaming compact with a state before the tribe<br />
can operate slot machines. Immediately after the rules were announced, the Arizona Governor called on the U.S.<br />
Attorney in Phoenix to shut down casinos with slot machines. FBI agents raided five Indian casinos and seized<br />
their slot machines. At Fort McDowell casino near Scottsdale, tribal members formed a blockade to prevent the<br />
removal of the machines, and a three-week standoff ensued.<br />
Against a backdrop of legal challenges by both sides that continued for more than a decade, Governor Symington<br />
signed Arizona’s first set of Tribal-State Gaming Compacts (Compacts) with 16 Tribes from 1992 to 1994. The<br />
governor’s successor, Jane Hull, signed a compact with a 17th Tribe in 1998.<br />
The Compacts gave tribes exclusive rights to operate slot machines and casino style gaming, limited the number<br />
of slot machines and casinos, established comprehensive rules governing gaming, and set minimum internal<br />
control standards for casino operations. The Compacts also authorized the State of Arizona to ensure compliance<br />
with the Tribal-State Gaming Compact and to work with tribal regulators to protect the integrity of Class III<br />
gaming on Tribal lands. This first set of Compacts was in effect from 1993 to 2003.<br />
In the November 2002 general election, Arizona voters approved Proposition 202, which authorized the<br />
continuation of Indian gaming. From December 2002 to January 2003, Governor Hull signed new Compacts<br />
with 16 Tribes. In 2003, Governor Janet Napolitano signed Compacts with an additional five Tribes. In<br />
November 2017, Governor Douglas A. Ducey signed a Compact with the Hopi Tribe.<br />
All federally recognized tribes in Arizona have a Gaming Compact with the State of Arizona. The Compact with<br />
each of the 22 tribes is substantially identical, lasts for 10 years and can be renewed for another decade and an<br />
additional three-year term. The Compact is part of state law in Arizona Revised Statutes Section 5-601.02.
Instructor Biography<br />
Special Agent David Valencia<br />
Arizona State Gaming<br />
Investigator Phoenix, Arizona
Instructor Biography<br />
Special Agent Terry Staten<br />
Arizona State Gaming<br />
Investigator Phoenix,<br />
Arizona
Instructor Biography<br />
Special Agent Roger Geisler<br />
Arizona State Gaming Investigator<br />
Phoenix, Arizona<br />
Roger started his 29+ year career in law enforcement as a Police Reserve officer<br />
with the City of Phoenix Police Department in 1987. In 1989 Roger became a<br />
police officer for the City of Glendale assigned to the patrol division where he<br />
worked his way to investigations in 1993.<br />
During his 24+ years as an investigator, Roger worked in several areas to<br />
include, forgery, auto theft, child/adult sex crimes, missing person’s and<br />
homicide/Cold Case homicide until 2017.<br />
Special Agent Roger Geisler has solved and handled many high profile and<br />
cold cases throughout his career.<br />
Special Agent Roger Geisler now continues his knowledge and experience to<br />
work closely with the tribal community to maintain the integrity of Indian<br />
gaming throughout Arizona.
Instructor Biography<br />
Biography<br />
Special Agent Ryan Winfield<br />
Arizona State Gaming<br />
Investigator Phoenix,<br />
Arizona
<strong>Course</strong> <strong>Listing</strong><br />
PROCEDURAL CHALLENGES FOR SECURITY,<br />
SURVEILLANCE & TGO INVESTIGATORS<br />
3 hours<br />
<strong>Course</strong> Description: Instruction (refresher) on basic patrol procedures, crime prevention, crime scene<br />
protection, evidence collection and preservation, professionalism for Tribal Security officer and casino<br />
investigation. Emphasis on crime scene protection and dealing with evidence and evidence packaging<br />
(techniques) in a safe, practical and non-contaminating manner.<br />
REPORT WRITING<br />
3 hours<br />
<strong>Course</strong> Description: Training on the fundamentals of report writing from preliminary field investigations to<br />
the importance of field notes and writing an effective report. This training is designed for Tribal Gaming<br />
Office staff, Security personnel and anyone who is responsible for writing investigative reports.<br />
BACKGROUND INVESTIONS<br />
4 hours<br />
<strong>Course</strong> Description: An overview of the ADG background process, understanding required forms,<br />
proper fingerprinting techniques and understanding FBI reports. This training is designed for<br />
employees involved in the background investigation process. Presented by ADG Employee<br />
Certification staff.<br />
LOTTERIES & PROMOTIONS<br />
1 hours<br />
<strong>Course</strong> Description: Classroom training from ADG Audit staff on operational standards, specifications<br />
and regulations for Lottery and regulations for Promotions. This course is designed for Tribal Gaming<br />
Office employees and individuals that are part of the creation or approval process of lotteries and/or<br />
promotions.
Active Shooter <strong>Course</strong><br />
3 Hours<br />
<strong>Course</strong> Description: Training on how to prepare for and respond to an active shooter incident. Active shooter<br />
incidents are often unpredictable and evolve quickly. In the midst of the chaos, anyone can play an integral role<br />
in mitigating the impacts of an active shooter incident. This course is designed for all casino personnel.
<strong>Course</strong> <strong>Listing</strong><br />
ETHICS 101<br />
2 hours<br />
<strong>Course</strong> Description: Training in the importance of ethics for employees. What function can ethics serve,<br />
identifying and defining acceptable ethics and its relationship to honesty and integrity. Identifying and<br />
accepting gratuities and the ability to endanger self-respect, pride and fair decisions. This course designed<br />
for all casino employees.<br />
EFFECTIVE VERBAL COMMUNICATION<br />
2 hours<br />
<strong>Course</strong> Description: Training on providing people with proper communication skills to help them in their<br />
day-to-day activities and using words to redirect behavior, prevent, de-escalate or end a potential volatile<br />
situation.<br />
INTERVIEWING<br />
2 hours<br />
<strong>Course</strong> Description: Introduction to the P.E.A.C.E. Method of Interviewing. The PEACE<br />
interviewing model was adopted by the U.S. Military in 2009 as a successful “non-coercive”<br />
interview approach. This course is designed for Law Enforcement, Tribal Gaming Office staff,<br />
Security & Surveillance staff and anyone responsible for investigative interviewing.<br />
HUMAN TRAFFICKING<br />
2 hours<br />
<strong>Course</strong> Description: Designed to understand the impact of human trafficking and recognizing the signs<br />
of human trafficking and identifying potential victims of human trafficking. This class is intended for all<br />
casino and hotel personnel.<br />
BASIC DRUG RECOGNITION<br />
2 hours<br />
<strong>Course</strong> Description: Training on recognizing illegal narcotics and drugs, typical packaging methods and<br />
the associated drug paraphernalia used to store, conceal and use these substances. This training is for all<br />
casino and hotel personnel.<br />
CLASS III NET WIN CACULATION & REPORTING<br />
<strong>Course</strong> Description: Training from ADG audit staff on the calculation, reconciliation and reporting of<br />
Class III Net Win. This course designed for Tribal Gaming Office employees and Finance staff that are part<br />
of the Class III Net Win reporting or review process.
<strong>Course</strong> Description: Instruction (refresher) on basic patrol procedures, crime prevention, crime scene<br />
protection, evidence collection and preservation, professionalism for Tribal Security officer and casino<br />
investigation. Emphasis on crime scene protection and dealing with evidence and evidence packaging<br />
(techniques) in a safe, practical and non-contaminating manner.
APPENDIX F(1) & F(2) TRAINING<br />
<strong>Course</strong> <strong>Listing</strong><br />
Appendix F (1) – Operational Standards, Specifications and Regulations Governing Blackjack.<br />
A discussion of the Tribal-State Compact appendix requirements relating to the play of Blackjack including the<br />
game approval process, installation and equipment specifications, and applicable restrictions and prohibitions.<br />
Appendix F (2) – Operational Standards, Specifications and Regulations Governing Jackpot Poker<br />
A discussion of the Tribal-State Compact appendix requirements relating to the play of jackpot Poker including:<br />
Promotional Award Poker games and House Banked Poker games. Will discuss the game approval process,<br />
table and equipment specifications, and applicable restrictions and prohibitions.<br />
Appendix G – Operations Standards, Specifications and Regulations for Lottery and Requirements for<br />
Promotions<br />
A discussion of the Tribal-State Compact appendix requirements relating to lotteries as conducted at tribal<br />
gaming facilities. Will discuss how lotteries are differentiated from marketing promotions and the approval<br />
process for each type of activity.<br />
Appendix A – Electronic Incentive Systems<br />
A discussion of the Tribal-State Compact appendix requirements relating to the technical standards and approval<br />
procedures for systems that allow for the electronic transfer of promotional and bonusing credits directly to or<br />
from a gaming device.
<strong>Course</strong> <strong>Listing</strong><br />
TRIBAL CONTRIBUTIONS AND CLASS III NET WIN<br />
1 hour<br />
<strong>Course</strong> Description: A demonstration of how Class III Net Win is calculated and how it affects Tribal<br />
contributions to the State. Details include the influence of Free Play, Match Play, tournaments, and promotional<br />
payouts on the calculation of Tribal contributions. This course also describes the reporting process to the State,<br />
and the State’s confirmation procedures.<br />
BASICS OF SLOTS<br />
4 hour<br />
<strong>Course</strong> Description: Training and hands-on demonstrations introducing students to the basics of slot machines<br />
from early development to current manufacturers, independent lab certification, gaming machine components<br />
(hardware & software) and terminology. Students will be introduced to PAR sheets, machine codes, testing<br />
procedures, progressive functionality/testing, and the importance of proper reel stripe placement. ADG staff<br />
also discuss and demonstrate their role in the State/Tribal Gaming certification process so students will have a<br />
better understanding of the importance of this process.<br />
POKER, HOUSE BANK POKER & BLACKJACK TRAINING<br />
4 hour<br />
<strong>Course</strong> Description: Hands-on training in table game play, proper procedures and game protection. ADG staff<br />
conduct hands-on training to casino personnel on game rules, proper play and ways to protect the game. This<br />
course is geared towards anyone working in the casino industry.<br />
NOTE: Requesting Tribes will be required to furnish poker, blackjack tables and training cheques for this<br />
training.<br />
OVERVIEW OF A COMPACT COMPLIANCE REVIEW (CCR)<br />
1 hour<br />
<strong>Course</strong> Description: An introduction to the Compact Compliance Review process. The course describes who is<br />
involved in a CCR, what work is performed by the State, how issues are identified, and the reporting process.<br />
TITLE 4 (Liquor Laws)/ FAKE I.D.<br />
6 hours<br />
<strong>Course</strong> Description: Training outlining laws pertinent to casino operations. This course offers the<br />
legal responsibilities and penalties associated with liquor sales.This course is designed for<br />
employees involved in the sale and service of liquor. The training provided by the Arizona<br />
Department of Liquor.
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