Quran

Order Form for
Swish Building Products
August 16, 2017
Prepared by:
Mark Taylor
mtaylor@shoretel.com
Quote# 08790025

ShoreTel Connect CLOUD Overview
Stay Connected: Business Phone Systems for Today’s Modern Worker
ShoreTel Connect CLOUD isn’t just a phone system: it’s a phone-text-mobile-conferencevideo-web
share-online meeting system that’s sleek and easy to use.
ShoreTel brings a fundamentally different approach to phone system technology. We focus on
your most important assets—your people and their goals—and remove impediments to freeflowing
communications so your team can focus on relationships, ideas and growth, not on
getting technology to work.
The result is a truly unified communications experience. ShoreTel Connect CLOUD brings all of
your multi-tasking communications tools together in one simple interface. Quickly search for
contacts, check their availability, and connect with them via phone, IM, video, desktop sharing
or conference calling, without having to open a separate window, or log into new applications.
ShoreTel Connect CLOUD is a cloud-based, premium VoIP business phone service that every
department in your company will love.
It’s a true end-to-end communications solution that offers everything from IP phones, to
operating software, to data- centre, to customer service. We fully host and manage it, so your
IT resources can work on other strategic projects. Plus, it’s built on state-of-the-art data centres
that are architected to be reliable, highly secure and scalable.
ShoreTel Connect CLOUD works for businesses of all sizes, distributed locations and varying
budgets. It’s easy to add productivity apps like ShoreTel for Salesforce®, NetSuite® and other
CRMs, and the ShoreTel Connect CLOUD Contact Centre. ShoreTel is a pioneer in VoIP with
20 years of unified communications leadership so you can depend on enterprise-level of
service.

Exceptional user experience across all devices
The secret to frictionless and intuitive communication is the ShoreTel Connect client, which
manages the call handling and collaboration tools for your employees and their contacts. The
single window anticipates your needs and opens to guide you quickly and efficiently. The
ShoreTel Connect client is a next- generation user interface for PCs, Macs, iOS and Android
devices, requires no VPN for teleworkers.
Easy provisioning
With ShoreTel Connect CLOUD, vendor management becomes easy. It’s a one-stop shop for
the phone system, the telco, collaboration. Whether you currently have an on-premises PBX or
a different VoIP provider, the move to ShoreTel CLOUD is easy and completely managed for
you. ShoreTel Connect Portal is the administrative interface that manages billing and user
permissions. Scale up or scale down as you need to accommodate new locations or seasonal
staffing fluctuations. It’s that easy.
Reliability and Security
ShoreTel Connect CLOUD is an enterprise-grade solution with data integrity, application
reliability and physical safeguards built-in. It’s architected with several levels of redundancy and
load- balanced system hardware to anticipate and prevent any single point of failure. Backed by
strong SLAs, we guarantee maximum uptime for your business.
ShoreTel Connect CLOUD is deployed out of highly secure data centres, leveraging
infrastructure layer, network layer and application layer security protocols. All communications
are end-to-end encrypted with Secure Real-time Transport Protocol (SRTP) and granular
access controls are built into the solution.
Customer service
ShoreTel Connect CLOUD is a premium, managed service. Our mission is to deliver a
communications experience that our customers love. Because we own our own software and
we can streamline the support experience —users can simply double tap the “?” button on
their desk phone and immediately be connected to our team of experts. Our team can

answer technical questions, resolve problems and even help you develop a strategy for
maximizing the impact of our business phone system.
Learn more about ShoreTel Connect CLOUD and our service plans at shoretel.com.

ShoreTel Connect CLOUD Feature List

ShoreTel Connect CLOUD Service Plans
Feature Essential Standard Advanced
Direct dial
✔ ✔ ✔
Minutes per month 1 Unlimited Unlimited Unlimited
PBX features
✔ ✔ ✔
ShoreTel Connect Portal
✔ ✔ ✔
ShoreTel Connect desktop app
✔ ✔ ✔
Voicemail
✔ ✔ ✔
Audio conferencing 8-Party 25-Party 100-Party
Desktop sharing 4-Party 25-Party 100-Party
Instant messaging
✔ ✔ ✔
Presence
✔ ✔ ✔
Video calling
✔ ✔ ✔
Softphone
✔ ✔ ✔
Outlook® integration
✔ ✔ ✔
Web & app diallers
✔ ✔ ✔
Find me, follow me
✔ ✔ ✔
ShoreTel Connect mobility app -
✔ ✔
Voicemail transcription -
✔ ✔
Salesforce® integration -
✔ ✔
Call recording - -
✔
Archiving - -
✔
Operator - -
✔
Internet fax
✔ 2 ✔ 2 ✔ 2
Multi-modal contact centre
✔ 2 ✔ 2 ✔ 2
1. Domestic Outbound calls
2. ShoreTel Connect CLOUD Fax and ShoreTel Connect CLOUD Interaction Centre are purchased separately
Not all product features may be available at time of product introduction. ShoreTel is under no legal
obligation to deliver any future products, features, or functionality within any specified timeframe.

ShoreTel Connect Contact Center
DELIVER EXCEPTIONAL CUSTOMER EXPERIENCES BY CLOUD
ShoreTel Connect Contact Center is a fully featured customer engagement suite that helps you enhance
customer experiences. It provides inbound, outbound and blended interactions. It integrates standalone
contact center functions, including automatic call distribution (ACD), interactive voice response (IVR), computer
telephony integration (CTI), outbound campaigns and multimedia routing into a single, centrally-managed,
highly available solution. ShoreTel Connect Contact Center extends the functionality of the ShoreTel Connect
solution, an industry-leading business phone system with unified communications and collaboration built in.
ShoreTel Connect Contact Center provides a range of features, from basic inbound call center features to
sophisticated multi-modal contact center capabilities including customer self- service applications, email
routing, web chat and callbacks.
Agents can be located at a central facility or distributed across any number of locations while maintaining a
unified team. Dispersing agents across time zones affords companies tremendous flexibility in providing
extended customer hours; the solution routes incoming contacts to the most appropriate agent regardless of
location.
Key BENEFITS include:
Works with cloud, onsite and hybrid deployments
Easy to manage and administer
Customizable multi-channel routing
Increased agent utilization with agents handling multiple interactions simultaneously
Integrated with CRM and ERP apps for superior business intelligence
Comprehensive historical reporting
High availability and built-in disaster recovery
A comprehensive list of features can be found at: https://www.shoretel.com/products-services/connect-cloudfeatures

Some top concerns of businesses using an aging phone system:
1. IT teams focus is shifting more and more to business initiatives with less time available to run
the organization’s phone system
2. Multiple apps for telephony, instant messaging, conferencing, video, etc. that are not integrated
can cause a fragmented user experience
3. Maintenance of legacy phone systems and their underlying infrastructures can result in
significant cost to the business
4. Current phone system may be out of alignment with modern business requirements, thereby
impacting the customer experience
5. The legacy phone system may not accommodate today’s mobile workforce
SOUND FAMILIAR?
Connect CLOUD can help eliminate all of these frustrations!
An All-In-One Solution That’s Easy as 1-2-3
ShoreTel Connect CLOUD is a modern, streamlined, all-in-one unified communications solution. It never
requires separate windows, apps or logins like other providers whose features are less intuitive and
fragmented, ultimately leading to lower user adoption.
Connect CLOUD has a full-featured VoIP phone system which includes instant messaging, audio and web
conferencing, video and collaboration tools - all built natively into a single client that works anywhere
from any device.

Reliable & Secure
ShoreTel is the only cloud business communications vendor that combines 20 years of “pure IP” phone
system experience with a modern, built from scratch collaboration suite. Our reputation for VoIP
excellence is why so many companies trust us as an enterprise-class provider.
Connect CLOUD is deployed in state-of-the-art data centers and architected to protect against any single
point of failure. The ShoreTel NOC and Fraud Detection Services Team provide 24/7/365 monitoring and
support. In addition, all voice traffic is always encrypted – end-to-end.
Maximum Flexibility
Connect CLOUD lets you move to the cloud... without boxing you inside it.

If you plan to migrate to the cloud, but want to make a gradual transition, ShoreTel can help. We can
provide onsite and cloud communication deployments in a mix-and-match hybrid environment, enabling
you to dial into cloud functionality at a pace that matches the needs of your business.
Easy Deployment
ShoreTel’s brilliantly simple service plans make it easy to deploy a variety of service levels optimized for
your staffing plans. From core call control features to multi-faceted feature levels including operator and
supervisor features, you’ll pay only for the services you use.
Unlike other cloud vendors that turn on your service, ship you a box of phones and wish you good luck,
ShoreTel assigns personal account managers to hold your hand every step of the way during your
transition to Connect CLOUD and thereafter. A simple touch of the help button on your Connect CLOUD
phone connects you to customer service 24/7, 365 days a year.
Integrate Your Business Phone System into Your Business Processes

As you move your business communications to the cloud, it’s vital to tie it to your core business
processes.
Connect CLOUD has a rich set of application integrations and open APIs that make it simple to shape
your cloud UC solution around your business applications like CRMs, Skype for Business and more.
Now is a great time to transition to the CLOUD
with ShoreTel’s Trade-In Program
For existing ShoreTel on-premises customers migrating to ShoreTel Connect CLOUD, ShoreTel is
pleased to offer trade-in incentives valued over 25% of their capital investment. *
The program applies to existing ShoreTel customers only.
For customers migrating their ShoreTel on-premises gear to ShoreTel CLOUD with a 3-year term
commitment, ShoreTel offers the following credits and qualifying discounts for CLOUD profiles with
phone rentals, replacing on-premises system users.
Total value of £95 per profile
50% discount on JumpStart or 25% discount on ExpertStart installation – a value of £19 per
qualifying profile
£19 credit towards each newly created Telephony, Essentials, Standard and Advanced
CLOUD profile on the first customer bill for those profiles
Up to £57 credit per each Telephony, Essentials, Standard and Advanced CLOUD profile,
pro-rated over the 3-year contract term

*Aberdeen Group’s study, “The Total Cost of Ownership Benchmarking Study for Unified
Communication”, indicates the average capital cost per IP phone installed on-premises, with associated
hardware and software, is $455 USD.

Order Form
Customer:
Swish Building Products
Install Locations
1. Pioneer House,,TAMWORTH,,B79 7TF,United Kingdom
2.
3.
4.
Date: August 16, 2017
Term of Service: 36 months
Term of Circuit 36 months
Total Profiles: 60
Pioneer House,,TAMWORTH,,B79 7TF,United Kingdom
Circuits Monthly Charges
Bandwidth and Type
Regular
Price
Qty
Extended
Regular Price
Discounted
Price Per
Unit
Discount
20 ShoreTel Ethernet £417.00 1 £417.00 £333.60 £83.40 £333.60
Circuits Monthly Total: £333.60
*Router service and Offnet Backup are included in the cost of the circuit and will appear as individual services on
the invoice vs the bundled cost.
Service Monthly Commitment
Regular
Price
Qty
Extended
Regular Price
Discounted
Price Per
Unit
Discount
Profiles
Connect CLOUD Essentials Profile £15.99 40 £639.60 £13.59 £95.94 £543.60
Connect CLOUD Standard Profile £20.99 20 £419.80 £17.84 £62.97 £356.80
Options
Add IVR Ports for New Tenants £0.00 20 £0.00 £0.00 £0.00
Connect CLOUD Contact Center -
£18.00 6 £108.00 £17.10 £5.40 £102.60
Agent Essentials
Connect CLOUD Contact Center -
£39.00 1 £39.00 £37.05 £1.95 £37.05
Supervisor
Connect CLOUD Email-Fax Box
£8.00 5 £40.00 £8.00 £40.00
(includes 500 pages)
Connect CLOUD Contact Center -
£46.00 1 £46.00 £43.70 £2.30 £43.70
Agent Advanced
Connect CLOUD Call Recording £11.00 6 £66.00 £11.00 £66.00
Hardware
ShoreTel IP Phone 480G Rental £5.00 10 £50.00 £3.75 £12.50 £37.50
ShoreTel IP Phone 420G Rental £3.00 30 £90.00 £2.25 £22.50 £67.50
ShoreTel IP Phone Power Supply £0.00 30 £0.00 £0.00 £0.00
Total
Total

Rental
Installation Services
Service Monthly Commitment
Total:
£1,294.75
One-Time Charges
Regular
Price
Qty
Extended
Regular Price
Discounted
Price Per
Unit
Discount
Circuits
20 ShoreTel Ethernet £824.00 1 £824.00 £824.00 £824.00
Profiles
Options
Connect CLOUD Contact Center setup £1,136.00 1 £1,136.00 £1,136.00 £1,136.00
(Required for first agent only)
Connect CLOUD Email-Fax Box
£2.00 5 £10.00 £2.00 £10.00
(includes 500 pages)
Hardware
Installation Services
Full Day In Person Cloud Contact £955.00 1 £955.00 £955.00 £955.00
Center Training (Up to 8 hours, 80
students, T&E NOT Included)
JumpStart £38.00 60 £2,280.00 £19.00 £1,140.00 £1,140.00
One-Time Total: £4,065.00
Total

Swish Building Products
August 16, 2017
Summary by Location Monthly Charges One-time Charges
Pioneer House,,TAMWORTH,,B79 7TF,United Kingdom £1,628.35 £4,065.00
Customer Trade-In Credit (Monthly) £-94.80 £0.00
Customer Trade-In Credit (One-Time) £0.00 £-1,140.00
£1,533.55 Exc. VAT
Total Monthly
Charges
£2,925.00 Exc. VAT
Total One-Time
Charges
Summary by Services Monthly Charges One-time Charges
Circuits £333.60 £824.00
Profiles £900.40 £
Options £289.35 £1,146.00
Installation Services £0.00 £2,095.00
Hardware £105.00 £0.00
Trade-In Credits £-94.80 £-1,140.00
£1,533.55 Exc. VAT
Total Monthly
Charges
£2,925.00 Exc. VAT
Total One-Time
Charges

ShoreTel UK Business Terms and Conditions:
1. This Order Form is confidential information.
2. Provided ShoreTel’s Services are available for use, invoicing for the Service Monthly Commitment
shall take place within sixty (60) days of the Effective Date hereof.
3. Unless otherwise specified in the Order Form, the Services are offered for a minimum term of
twelve (12) months. The Term shall renew in accordance with the ShoreTel Terms of Service
incorporated herein (see link below).
4. Customer may increase Services unlimitedly during the Service Term at the Service Monthly
Commitment prices agreed herein. A one-time implementation fee of £38.00 will be charged per
profile added.
5. Customer is liable for any and all applicable taxes and surcharges.
6. Installation Services bundles include Local Number Porting (LNP) for the first two (2) invoices for
each Location. LNP for each additional invoice is £189.98 per Location.
7. Calls outside England, Scotland, Wales and Northern Ireland, premium-rate telephone numbers (e.g.
Directory assistance calls, 900 numbers, etc.) and toll free inbound calls are billed on a usage basis.
8. Customer is aware that ShoreTel Connect CLOUD does not support inbound calls for certain number
ranges in the UK, specifically numbers with the 084, 087 and 09 prefix. Connect CLOUD does
support outbound calls to 084 and 087 prefixes. See our posted charges for details on the cost per
minute for these calls.
9. Unless otherwise specified, Customer receives only standard features.
For a full description of the Installation Services included in JumpStart, please reference the JumpStart
Statement of Work
IMPORTANT INFORMATION AND ACKNOWLEDEGEMENT (EMERGENCY SERVICE)
If your broadband connection fails, your voice service will also fail. Your service may cease to function if
there is a power cut or failure. These failures may be caused by reasons outside of ShoreTel’s control.
I understand that this service allows calls to the emergency services numbers 999 and 112. However, I
also understand that calls will fail if there is a power cut or my broadband connection fails
______ACCEPT AND AGREE THE LIMITATIONS OF 999/112
By signing this Order Form, Customer agreed to the ShoreTel Terms of Service found at
https://www.shoretel.co.uk/tos and incorporated hereto by reference.
ACCEPT AND AGREE TO ORDER FORM AND SHORETEL’S TERMS OF SERVICE
Authorised Signature
Date
Name and Title

Fair Use Policy
ShoreTel CLOUD customers agree to provision and use their services within the following limits:
- Auto-attendants: up to 15 per customer location or per every 25 users
- Bridged Call Appearances (BCA): up to 15 per customer location or per every 25 users
- Hunt Groups: up to 15 per customer location or per every 25 users
ShoreTel reserves the right to bill customers a monthly overage charge for each feature instance that is
provisioned above the stated limits at a unit cost of £3.80 per month.

Authorised Contacts for Swish Building Products:
Good communication is the foundation of a great relationship. We ask that you tell us about your team so that we
may begin our relationship communicating with the correct individuals. Your team may include people inside and
outside your organization. ShoreTel partners often fill these roles for their clients.
There are five roles that must be assigned to one or many individuals on your ShoreTel account. Each role conveys
a specific set of permissions and responsibilities for installing and managing your ShoreTel service. For more
information on the specific roles and the permissions conveyed please visit:
For Connect CLOUD:
https://support.shoretel.com/kb/view.php?t=ShoreTel-Connect-CLOUD-Account-Management-092815
Company Full Name Email Address Phone Number DM
*Super User
PM Billing Technical Emergency
By signing this agreement, I authorise the listed individuals to perform the assigned roles for the indicated
locations both current and future. I understand as the default Decision Maker I can change or rescind role
assignments at any time within my ShoreTel portal or by contacting ShoreTel.
Further, I understand that depending on the specific role designed I am granting the assignee access to data within
our corporate phone system including, but not limited to, billing data, call detail records, call recordings, as well as
authorization to make changes to call routing, configurations and contracted services.
Authorised Signature
Date
Name and Title

ShoreTel Connect CLOUD CRM Integration Options for Swish Building Products:
CRM Integration is included with all of your Standard and Advanced profiles. Please indicate the number
of users with those profiles who will use each integration type. Your total number of entitled
integrations indicated on this form must not exceed 20, the total number of Standard and Advanced
profiles you ordered.
During implementation you will be asked to indicate which named users are to be assigned what CRM
integrations. A single named Standard or Advanced profile user may be assigned none or to one or
more CRM integrations. CRM integrations entitled under a Standard or Advanced profile may not be
assigned to a user with any other profile.
CRM Integration for Essentials profile users must be purchased separately. You may also separately
purchase additional CRM integrations for Standard and Advanced profile users who need more than one
if 20 is not sufficient for your needs. Please see your ShoreTel sales representative or authorized
partner.
For more information on CRM Integration please visit:
https://www.shoretel.com/products-services/connect-cloud-advanced-applications
CRM Integration QTY for Standard Profiles QTY for Advanced Profiles
Connect CLOUD Salesforce Integration
Connect CLOUD Easypop Integration
Connect CLOUD Zendesk Integration
Connect CLOUD Desk.com Integration
Connect CLOUD AMS 360 Integration
Connect CLOUD Act! Integration
Connect CLOUD MS Dynamics Integration
Connect CLOUD Netsuite Integration
Total quantity of Integrations indicated
above must not exceed
20

Addendum A
ShoreTel Trade-In Program
Customer Requirements
This Addendum refers to ShoreTel’s Customer Trade-In Program (the “Program”) including associated program
discounts and credits. Under the terms and conditions of the Program, Customer has the responsibility for the
decommissioning and destruction of any ShoreTel premises equipment relevant for the trade-in; including
switches, servers and phones that are replaced by the ShoreTel Connect CLOUD service as the customer
migrates from a ShoreTel premise-based telephony system to a ShoreTel Connect CLOUD-hosted telephony
system.
Customer responsibilities under the Program are detailed below. Acknowledgement and execution of this
Addendum constitutes agreement and acceptance of these responsibilities.
Step 1: Decommission Trade-in Product
All ShoreTel equipment associated with the premise-based system and migration to Connect CLOUD must
be decommissioned and removed from operation.
ShoreTel will decommission ShoreTel feature licenses associated with the trade-in.
Customer is responsible to itemise and arrange destruction of trade-in gear using an ISO-14001 certified
e-Waste company, and must provide ShoreTel with confirmation documentation.
After Customer delivers the trade-in equipment to their chosen ISO-14001 certified e-Waste disposal
provider, Customer must provide ShoreTel an appropriate Certificate of Destruction that includes the e-
Waste provider’s company name, address, website and contact information.
All destroyed trade-in equipment and quantities must be listed on the Certificate of Destruction, including
serial numbers for servers and switches. Serial numbers are not required for phones.
The Certificate of Destruction must be sent via email to TradeInCustomerRewards@shoretel.com no
later than 60 days after the ShoreTel Connect CLOUD services are provisioned to Customer.
Step 2: Notice of Decommission
A list of ShoreTel premises licenses to be decommissioned must be emailed to the following
address: TradeInCustomerRewards@shoretel.com. The list of licenses can be found in the
ShoreTel Director on the Licenses page.
ShoreTel will decommission ShoreTel feature licenses associated with the Program.
For Customers migrating their equipment in phases, the Certificate of Destruction and the list of
decommissioned licenses must be sent for each part of the network being decommissioned. The
hardware and licenses must represent a reasonable network construct for the number of onpremises
seats credited under the Program
Step 3: ShoreTel Reconciles Customer Assets
ShoreTel will remove assets from the ShoreTel Customer account record based on the
Certificate of Destruction and list of decommissioned licenses received by ShoreTel.

Decommissioned licenses will be marked as such in the ShoreTel's License Key Management
system.
For Customers migrating all of their on- premises users to the CLOUD, the on-premises account
will be closed, and a new CLOUD account will be created.
Notes:
Should Customer fail to meet the requirements presented above, within 60 days after the
provisioning of the ShoreTel Connect CLOUD services, ShoreTel reserves the right to reverse
discounts and credits offered under the Program.
ShoreTel reserves the right to audit customer’s adherence to the terms and conditions of this
Program.
ShoreTel reserves the right to change or cancel the Program at any time.
Agreed and Accepted
Authorized Signature
Date
Name and Title