Quran

Addendum A
ShoreTel Trade-In Program
Customer Requirements
This Addendum refers to ShoreTel’s Customer Trade-In Program (the “Program”) including associated program
discounts and credits. Under the terms and conditions of the Program, Customer has the responsibility for the
decommissioning and destruction of any ShoreTel premises equipment relevant for the trade-in; including
switches, servers and phones that are replaced by the ShoreTel Connect CLOUD service as the customer
migrates from a ShoreTel premise-based telephony system to a ShoreTel Connect CLOUD-hosted telephony
system.
Customer responsibilities under the Program are detailed below. Acknowledgement and execution of this
Addendum constitutes agreement and acceptance of these responsibilities.
Step 1: Decommission Trade-in Product
All ShoreTel equipment associated with the premise-based system and migration to Connect CLOUD must
be decommissioned and removed from operation.
ShoreTel will decommission ShoreTel feature licenses associated with the trade-in.
Customer is responsible to itemise and arrange destruction of trade-in gear using an ISO-14001 certified
e-Waste company, and must provide ShoreTel with confirmation documentation.
After Customer delivers the trade-in equipment to their chosen ISO-14001 certified e-Waste disposal
provider, Customer must provide ShoreTel an appropriate Certificate of Destruction that includes the e-
Waste provider’s company name, address, website and contact information.
All destroyed trade-in equipment and quantities must be listed on the Certificate of Destruction, including
serial numbers for servers and switches. Serial numbers are not required for phones.
The Certificate of Destruction must be sent via email to TradeInCustomerRewards@shoretel.com no
later than 60 days after the ShoreTel Connect CLOUD services are provisioned to Customer.
Step 2: Notice of Decommission
A list of ShoreTel premises licenses to be decommissioned must be emailed to the following
address: TradeInCustomerRewards@shoretel.com. The list of licenses can be found in the
ShoreTel Director on the Licenses page.
ShoreTel will decommission ShoreTel feature licenses associated with the Program.
For Customers migrating their equipment in phases, the Certificate of Destruction and the list of
decommissioned licenses must be sent for each part of the network being decommissioned. The
hardware and licenses must represent a reasonable network construct for the number of onpremises
seats credited under the Program
Step 3: ShoreTel Reconciles Customer Assets
ShoreTel will remove assets from the ShoreTel Customer account record based on the
Certificate of Destruction and list of decommissioned licenses received by ShoreTel.