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ShoreTel Connect CLOUD CRM Integration Options for Swish Building Products: CRM Integration is included with all of your Standard and Advanced profiles. Please indicate the number of users with those profiles who will use each integration type. Your total number of entitled integrations indicated on this form must not exceed 20, the total number of Standard and Advanced profiles you ordered. During implementation you will be asked to indicate which named users are to be assigned what CRM integrations. A single named Standard or Advanced profile user may be assigned none or to one or more CRM integrations. CRM integrations entitled under a Standard or Advanced profile may not be assigned to a user with any other profile. CRM Integration for Essentials profile users must be purchased separately. You may also separately purchase additional CRM integrations for Standard and Advanced profile users who need more than one if 20 is not sufficient for your needs. Please see your ShoreTel sales representative or authorized partner. For more information on CRM Integration please visit: https://www.shoretel.com/products-services/connect-cloud-advanced-applications CRM Integration QTY for Standard Profiles QTY for Advanced Profiles Connect CLOUD Salesforce Integration Connect CLOUD Easypop Integration Connect CLOUD Zendesk Integration Connect CLOUD Desk.com Integration Connect CLOUD AMS 360 Integration Connect CLOUD Act! Integration Connect CLOUD MS Dynamics Integration Connect CLOUD Netsuite Integration Total quantity of Integrations indicated above must not exceed 20
Addendum A ShoreTel Trade-In Program Customer Requirements This Addendum refers to ShoreTel’s Customer Trade-In Program (the “Program”) including associated program discounts and credits. Under the terms and conditions of the Program, Customer has the responsibility for the decommissioning and destruction of any ShoreTel premises equipment relevant for the trade-in; including switches, servers and phones that are replaced by the ShoreTel Connect CLOUD service as the customer migrates from a ShoreTel premise-based telephony system to a ShoreTel Connect CLOUD-hosted telephony system. Customer responsibilities under the Program are detailed below. Acknowledgement and execution of this Addendum constitutes agreement and acceptance of these responsibilities. Step 1: Decommission Trade-in Product All ShoreTel equipment associated with the premise-based system and migration to Connect CLOUD must be decommissioned and removed from operation. ShoreTel will decommission ShoreTel feature licenses associated with the trade-in. Customer is responsible to itemise and arrange destruction of trade-in gear using an ISO-14001 certified e-Waste company, and must provide ShoreTel with confirmation documentation. After Customer delivers the trade-in equipment to their chosen ISO-14001 certified e-Waste disposal provider, Customer must provide ShoreTel an appropriate Certificate of Destruction that includes the e- Waste provider’s company name, address, website and contact information. All destroyed trade-in equipment and quantities must be listed on the Certificate of Destruction, including serial numbers for servers and switches. Serial numbers are not required for phones. The Certificate of Destruction must be sent via email to TradeInCustomerRewards@shoretel.com no later than 60 days after the ShoreTel Connect CLOUD services are provisioned to Customer. Step 2: Notice of Decommission A list of ShoreTel premises licenses to be decommissioned must be emailed to the following address: TradeInCustomerRewards@shoretel.com. The list of licenses can be found in the ShoreTel Director on the Licenses page. ShoreTel will decommission ShoreTel feature licenses associated with the Program. For Customers migrating their equipment in phases, the Certificate of Destruction and the list of decommissioned licenses must be sent for each part of the network being decommissioned. The hardware and licenses must represent a reasonable network construct for the number of onpremises seats credited under the Program Step 3: ShoreTel Reconciles Customer Assets ShoreTel will remove assets from the ShoreTel Customer account record based on the Certificate of Destruction and list of decommissioned licenses received by ShoreTel.
Page 1 and 2: Order Form for Swish Building Produ
Page 3 and 4: Exceptional user experience across
Page 5 and 6: ShoreTel Connect CLOUD Feature List
Page 7 and 8: ShoreTel Connect Contact Center DEL
Page 9 and 10: Reliable & Secure ShoreTel is the o
Page 11 and 12: As you move your business communica
Page 13 and 14: Order Form Customer: Swish Building
Page 15 and 16: Swish Building Products August 16,
Page 18 and 19: Fair Use Policy ShoreTel CLOUD cust
Page 22: Decommissioned licenses will be mar

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