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ShoreTel UK Business Terms and Conditions:
1. This Order Form is confidential information.
2. Provided ShoreTel’s Services are available for use, invoicing for the Service Monthly Commitment
shall take place within sixty (60) days of the Effective Date hereof.
3. Unless otherwise specified in the Order Form, the Services are offered for a minimum term of
twelve (12) months. The Term shall renew in accordance with the ShoreTel Terms of Service
incorporated herein (see link below).
4. Customer may increase Services unlimitedly during the Service Term at the Service Monthly
Commitment prices agreed herein. A one-time implementation fee of £38.00 will be charged per
profile added.
5. Customer is liable for any and all applicable taxes and surcharges.
6. Installation Services bundles include Local Number Porting (LNP) for the first two (2) invoices for
each Location. LNP for each additional invoice is £189.98 per Location.
7. Calls outside England, Scotland, Wales and Northern Ireland, premium-rate telephone numbers (e.g.
Directory assistance calls, 900 numbers, etc.) and toll free inbound calls are billed on a usage basis.
8. Customer is aware that ShoreTel Connect CLOUD does not support inbound calls for certain number
ranges in the UK, specifically numbers with the 084, 087 and 09 prefix. Connect CLOUD does
support outbound calls to 084 and 087 prefixes. See our posted charges for details on the cost per
minute for these calls.
9. Unless otherwise specified, Customer receives only standard features.
For a full description of the Installation Services included in JumpStart, please reference the JumpStart
Statement of Work
IMPORTANT INFORMATION AND ACKNOWLEDEGEMENT (EMERGENCY SERVICE)
If your broadband connection fails, your voice service will also fail. Your service may cease to function if
there is a power cut or failure. These failures may be caused by reasons outside of ShoreTel’s control.
I understand that this service allows calls to the emergency services numbers 999 and 112. However, I
also understand that calls will fail if there is a power cut or my broadband connection fails
______ACCEPT AND AGREE THE LIMITATIONS OF 999/112
By signing this Order Form, Customer agreed to the ShoreTel Terms of Service found at
https://www.shoretel.co.uk/tos and incorporated hereto by reference.
ACCEPT AND AGREE TO ORDER FORM AND SHORETEL’S TERMS OF SERVICE
Authorised Signature
Date
Name and Title