travelite Catalogue 2019
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CONTENT 58 IMPORTANT ADVICE<br />
HARDSIDE LUGGAGE<br />
IMPORTANT ADVICE<br />
GUARANTEE The manufacturing process of <strong>travelite</strong> goods is subject<br />
to constant and tight quality control. Raw materials and<br />
hardware are also checked before being declared fit for use.<br />
However, in the unlikely event of a claim, please be aware of<br />
the following:<br />
Depending on the actual product, <strong>travelite</strong> goods are issued<br />
with a 24 or 36 months guarantee. This guarantee is valid<br />
subject to following standard regulations:<br />
Only defects due to inferior workmanship or raw-material<br />
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08<br />
quality are claimable.<br />
ELBE<br />
AIR BASE<br />
Defects due to improper use, improper levels of induced<br />
stress, accidents, acids/ chemical solvents, extreme<br />
temperatures, water, regular wear and tear, or due to<br />
improper handling/ transport through third parties (such as<br />
e.g. airport handling staff), etc. can not be claimed.<br />
CHECKED<br />
BAGGAGE<br />
SPORTIVE<br />
Depending on the airline checked baggage will be forwarded<br />
either based on a total weight or piece principle. Additionally,<br />
many airlines have introduced a so-called “maximum size” for<br />
checked baggage.<br />
Weight Principle<br />
This means that up to a certain total weight a passenger can<br />
check in more than just one piece of baggage free of charge.<br />
Individual weights will then be added up and the total must<br />
not be above a maximum limit set by the airline. Once the<br />
limit is exceeded excess baggage fees may apply.<br />
Piece Principle<br />
This means that a clearly defined maximum number of items<br />
can be checked in free of charge. Usually, the maximum<br />
weight of these items is also restricted. For example, current<br />
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42<br />
KICK OFF<br />
BASICS<br />
On defective goods there exists a right to claim within the<br />
rules and regulations provided by the law.<br />
Every product hangtag carries an integrated guarantee card.<br />
The completed card, stamped by the retailer, together with<br />
the cashier’s receipt, act as proof of purchase and are to be<br />
kept by the consumer. Should there be no guarantee card<br />
hangtag attached to the product, also only the cashier’s<br />
receipt can act as proof of purchase. However, it must clearly<br />
10show the product in question. The 12 guarantee period begins<br />
at the moment a good is purchased.<br />
MOTION<br />
KALISTO<br />
During the guarantee period, in case of a defect, your<br />
retailer remains your first contact. He will be able to solve<br />
your problems. Due to organizational reasons claims have<br />
to be handled via the retailer. Based on our long years of<br />
experience, we would like to give you the following advice:<br />
regulations of Lufthansa* allow Economy Class passengers to<br />
check in one item at max. 23 kg. Business Class passengers<br />
may check in two pieces at up to 32 kg each free of charge.<br />
Maximum Size<br />
On top of weight and quantity restrictions, many airlines do<br />
nowadays also set maximum size restrictions. Once a piece<br />
of luggage exceeds the restriction, oversize charges may<br />
apply. Lufthansa*, amongst many others, does apply the socalled<br />
“158 cm rule”. Once the sum of total height, width and<br />
depth of a piece of luggage exceeds 158 cm this luggage<br />
may be subject to oversize charges. For example, if a trolley<br />
measures 70 cm tall by 45 cm wide and 25 cm deep then its<br />
added size is 140 cm, which means the limit is not exceeded.<br />
Before buying new luggage or starting a journey we therefore<br />
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@WORK<br />
After every trip carefully inspect your luggage the moment<br />
you receive it back from your forwarder (airline, shipping<br />
line, bus line, etc.). Should you find transport damage,<br />
you must claim this immediately orally and in writing<br />
at your forwarders information desk. Make sure to get<br />
written confirmation of your claim having been correctly<br />
registered. When filed immediately, transporters usually<br />
compensate fast and generously. To validate your<br />
claim of transport damage, if needed for e.g. insurance<br />
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16<br />
matters, your retailer should also help by issuing a report<br />
VECTOR<br />
or repair cost estimate. To be extra<br />
CITY<br />
safe, consider buying<br />
additional luggage insurance.<br />
BUSINESS<br />
always recommend to check the terms and conditions of<br />
the forwarder by contacting them directly or via the travel<br />
agency. This will minimize the danger of purchasing or using<br />
unsuitable luggage.<br />
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MOBILE