Lazise SPA-Folder EN 2019

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Spa Etiquette
To ensure that you can enjoy your Onda Spa experience to the fullest,
we recommend reading the following information carefully.
OPENING HOURS
Onda Spa 09:00 – 19:00
Pools 07:00 – 20:00
Saunas (summer hours) 14:00 – 19:30
(or from 12:00 depending on
weather conditions)
Saunas (winter hours) 12:00 – 19:30
APPOINTMENTS
To ensure availability on your dates and times of
choice, we recommend making your reservation
when booking your stay.
CANCELLATION POLICY
We ask that you kindly give us prior notice if
you need to cancel or reschedule your spa
treatments. Reservations may be cancelled at
no cost with a minimum notice period of 24
hours. Appointments cancelled or rescheduled
with less than 24 hours’ notice and non-arrivals
will be charged for in full.
ARRIVAL
Please arrive a few minutes prior to your
scheduled appointment time. If you have
booked a Signature Yin and Yang treatment
on the wavebalance ® Sound waterbed, we
recommend that you arrive a minimum of 10 to
15 minutes in advance. We will do our best to
begin your treatment promptly. Please be aware
that if you are late for your appointment your
treatment duration may be reduced so as not
to inconvenience the following guest.
PREFERRED THERAPIST
Please be aware that both male and female
spa therapists work on our spa team. If you have
preferences in this respect, or wish to be treated
by a specific therapist, please make sure that
you inform us at the time of booking. We will do
our best to accommodate you, although we
cannot guarantee that your preferred therapist
will be available. Thank you for your
understanding.
DRESS CODE
For our Signature Yin and Yang treatments on
the wavebalance ® Sound waterbed (without oil),
comfortable clothing is the ideal choice.
For our other massages, you will need to remove
your clothes. Please be assured that adequate
coverage will be provided to safeguard your
modesty.
If you wish to take part in the “Feel Moved”
programme, we recommend that you wear
appropriate fitness attire.