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www.hva.nl/gasopelektrisch | gasopelektrisch@hva.nl | Project leader: Susanne Balm, Amsterdam University of Applied Sciences<br />

Service logistics in cities: Go Electric<br />

Service engineers drive back and forth through our cities. Approximately 25% of all vans are for installation, repair<br />

and maintenance; and more often than not these are not the greenest of vehicles. Meanwhile, climate targets are<br />

becoming more and more prominent on the political agenda. For these reasons, Amsterdam University of Applied<br />

Sciences (AUAS) and HAN University of Applied Sciences have embarked on a two-year research project into the use of<br />

electric vehicles for service logistics.<br />

Photo:<br />

Urban Arrow<br />

Ambition: an approach for emission-free city logistics<br />

As more cities strive towards emission-free city logistics in<br />

2025, it is time for service companies to start using alternative,<br />

more sustainable transport modes to reach their customers.<br />

20 partners are participating in this research project, ‘Go<br />

Electric’ (In Dutch: Gas op elektrisch), including several large<br />

service companies. Although these companies are increasingly<br />

deploying sustainable technologies, such as solar panels and<br />

charging stations, their own fleets are often not yet sustainable.<br />

The project connects EV professionals from<br />

small and medium enterprises (SMEs) with<br />

each other and with service companies<br />

to jointly develop multidisciplinary<br />

knowledge about the deployment<br />

of electric vehicles (EVs) in service<br />

logistics. The project runs for<br />

two years, from March <strong>2019</strong><br />

to February 2021. The end<br />

result will be an approach,<br />

consisting of concepts and<br />

interventions to achieve<br />

deployment of EVs in service<br />

logistics. This approach supports service<br />

companies in the sustainability of their logistics<br />

operations and provides EV professionals from<br />

SMEs with knowledge of newly developed<br />

services. The final publication (due early 2021)<br />

will describe the knowledge developed during<br />

the project, including:<br />

- The characteristics of service logistics and<br />

considerations when implementing EVs<br />

- The role of service employees in the adoption<br />

of EVs<br />

- Energy supplies for EVs<br />

- EV services that SMEs can (jointly) offer<br />

20<br />

Photos: Vodafone Ziggo powered by Guidion - Urban Arrow

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