UiPath RPA technology automates email insurance claims to speed up business processes

UIPATH RPA TECHNOLOGY AUTOMATES EMAIL INSURANCE
CLAIMS TO SPEED UP BUSINESS PROCESSES
The Client, a national estimate review company for the property, casualty & self insurance markets, chose
Chetu to automate their manual vehicle insurance claims through email.
Parameters: Create Rule-Based Conditions to
Handle Multiple Email Attachments
The Client wanted to allow their employees to focus more quality time on the
customer side of their business and less on the cumbersome, tedious, and
repetitive tasks that took up the majority of their work day. They understood
that manual data entry can bring unexpected errors that are costly down the
line if not caught quickly.
At the time, the Client's submission process was to receive the customer
claims via email and then process these email attachments one by one
manually. The objective of the UiPath RPA development was to automate
these manual processes to allow their employees to spend more personal
time with their customers and continuing the business growth.
Chetu's extensive industry knowledge, technical expertise and being a
Certified Gold UiPath Partner made them the ideal candidate to perform this
custom UiPath RPA development.
Journey: Designing the Condition-Based Architecture of the Bots
Chetu developers utilized the UiPath Studio Tool to create the back office bots
that would be scanning the emails. Their approach was to analyze the manual
business processes of the email claim insurance submissions and document
the procedural steps that were needed to be followed by the UiPath bots. Then
Chetu developed the processes in which the bots would handle other
condition-based scenarios such as errors in scanning the email.
Specific error scenarios needed to be addressed during the creation of the
bots such as:
• The claim number not being found in email subject or body
• The claim number not found in the Client's web application
• If multiple claims were found with the same claim number
• The attachment is not found • If corrupted attachments are found
• If the total estimate is not found
Using the UiPath Studio Tool the following steps were created for the bot to
execute for each email:
• Read the email and get the claim number from the email or its attachment
• Download the attachment and store it inside claim number folder
• Resize the images and convert the pdf estimates into JPG format
• Search the claim in the Client's web application and desktop application
• Update the database by using the received estimates PDF document & web application
• Forward the email with resized attachment to supplement / attachment group based on claim status
• In case of document corrupted or claim not found then a bot will reply to the email with specified email body template and move
the email to specified folder for manual review
10167 West Sunrise Blvd, Suite 200, Plantation, FL 33322
Voice (954) 342-5676, Fax (305) 832-5987 | sales@chetu.com, www.chetu.com
C-PRTN-UIPA-RPAS-0719

Scalability
Able to add/subtract additional
developers when they reached a
certain stage in development.
On-Budget
Cost was affordable and very
much in-line with a small-mid size
business budget.
On-Time
The project was completed within
the timeframe agreed upon.
Result: Back Office Bots Enable Company to Give More Personal
Attention to Customers
The Client has been able to reduce their employees manual workload while increasing the amount of insurance claims they can
process. Once the UiPath automation was implemented the process changed from manual labor to a bot scanning the email to
search for the claim number and downloading the attachments. During this process the bot would also resize the attachment
and convert the PDF estimate to JPG format. Lastly, the bot would forward the email to the supplement group with the resized
attachments based on the status of claim in the Client's web application.
Incorporating UiPath RPA to automate business processes that once needed a human has enabled this company to improve
the employee work experience. With bots working 24/7 it enabled more flex time for employees, they can now process claims
faster thus improving their customer review ratings, and reduce manual errors by 80% which saved on overall costs. All these
factors enabled the Client to see a ROI growth without having to invest in doubling the work force in over-head expenses.
Robotics Process Automation is transforming the way small-mid size companies are able to grow their business without heavy
additional costs. They can ramp up their production speeds which provides an increased ROI and allows for company expansion
due to increased profits.
As an UiPath Certified Gold Partner, Chetu developers have a deep and unique understanding of RPA Solutions. Chetu can
efficiently help companies implement, migrate, and upgrade UiPath Software Technologies to continue their growth.
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About Us
Chetu is a US-based software development company that provides businesses worldwide with custom technology solutions. As an application development
company with over 1,200 skilled software developers, Chetu combines technological expertise, specific domain experience, and passion for excellence to deliver
enterprise-grade solutions. Chetu is a true and seamless backend technology partner, helping your business accelerate the development of desktop, mobile &
web-based apps with on-demand developers that focus on moving your business forward.
C-PRTN-UIPA-RPAS-0719