IT Comms NEWSFLASH January 2020

IT Comms
NEWSFLASH
Issue 1 — January 2020
IT UPDATE IT SUPPORT IT TRAINING
OVERVIEW AND
PROJECT UPGRADES?
ANNOUNCEMENTS:
Peppermint is due to be
upgraded to version
2019 in the next quarter.
The changes are mainly
background fixes to
improve performance.
Any new features or
changes to working
practices will be
documented.
ANNOUNCEMENTS:
New double-sided
printing
New Word Macro
buttons
Look inside to see:
What has been achieved
How many staff have
been trained and in
what courses
What is coming up for
2020
Microsoft Office and the
Windows environment
are also being changed
this month. Testing has
been going smoothly
and it has given us an
opportunity of
improving the
appearance and
removing non-generic
software icons from the
Start bar. Handy hints
and tips will be sent out
shortly.
KEY CONTACTS
Call the Support Team on Ext: 123 or (+44)1279 755800
between 7:30 am and 6:00 pm
Email us on support@teeslaw.com
Visit us in the Bishop’s Stortford office, 2nd floor on
the right-hand side
Contact IT training via email ittraining@teeslaw.com

IT Support
The journey so far ….
What's been happening over the year
Some Stats ….
• Stats list.
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To access your Tees remote desktop from home visit tees.legal/remote

Meet the Team
Andee Tyler -
Head of IT
Brett Ross –
IT Support Manager
Dan Norris –
IT Support Analyst
Daniel King –
IT Support Analyst
Glenrick Brown –
3 rd Line Support
BIT SOLUTIONS:
Paula Wheeler –
IT Trainer
I joined Tees in December 2018. Prior to that I was an IT
software training consultant for 20+ years working for Microsoft,
IBM, Banks, UoE, Government, Councils, etc., and
then joined Norton Rose Fulbright. I am a Microsoft Office
2016 Specialist, Expert and Master. I enjoy live music and
festivals (and Gin!)
Vix Forbes –
IT Trainer
Sue Maslin -
IT Projects Executive
(Finance)
Jenny Harris –
Data Manager
TBA –
CRM Data Programmer
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The journey so far ….
As a direct result of the 2018 staff survey highlighting
a need for systems training, Tees invested
in a new IT training team and a revamp of the Bishop’s
Stortford training room . The priority was to
improve new starter training in Peppermint, upskill
existing staff and then follow this up with workshops
on specific areas of expertise in the system.
As you can see, these courses have been well received
and are now running regularly.
The much promised ‘Support Days’ were also introduced
in the second half of 2019 where a member
of the IT team works from each of the office locations
for a day or a half-day. Over 45 members of
staff have booked a slot or taken advantage of a
quick session.
IT Training
All staff have received a copy of the IT Training Portfolio which outlines the schedule of courses for 2020. This is also
given to new starters. Of course, further sessions will be offered as new courses are designed.
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New Courses for 2020
Word Essentials
Add once Course Outline complete. This 3 hour course start in January 2020 and runs once a month. In
this first session we follow the journey of document initiation, the creation and manipulation of basic
content, and saving and printing using our bespoke printing macros.
Word In-Depth
This 3 hour course starts in February and runs once a month. Learn to use the features and functions
that will enhance and develop skills for longer or more complicated documents and skills to improve
sharing and collaboration with your colleagues.
Big Document Bundles
This much anticipated course is about to be rolled out now we have a new and more effective tool for
transferring files between parties, High Q. In this 1.5 hour session you will learn how to manage, email
and share large files using document compression, Adobe Reader, USB’s, High Q and an overview of
Zylpha for document and court bundling.
SESSIONS
Peppermint - create views & dashboards
Spend 90 minutes seeing how to create your own views and set them as your homepage. Learn about
the possibilities of dashboards - incorporating views and widgets from other pages.
Excel - Masterclasses
As you become more proficient in Excel, improve your knowledge by attending the specialty workshops
to gain a deep understanding, such as Advanced Formula, Pivot Tables, Data Analysis. These modules
will be added to the schedule and announced shortly.
The
Moving forward .…
New courses...
As our software changes, the courses we offer will change to meet the business needs.
Room for improvement...
94 no shows/late cancellations. We often have a waiting lists so we can reassign with a little bit of notice but are fully
aware that clients do come first!
To check your emails on the web visit tees.legal/email
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Reflecting the IT Projects
The journey so far ….
What's been happening over the year
Some Stats ….
• Any list of relevant stats.
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To access your Tees remote desktop from home visit tees.legal/remote

IT Projects
Heading
Paragraph text
• Bullet List
• Blah blah blah
•
Billing, Trans Recs, Doc Hub
Success story
• Speed
• One system, standardising using PPT for more tasks
• Changes to accounts
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