Convenience & Carwash Canada January-February 2020 issue

JANUARY | FEBRUAY 2020

CANADIAN ONLINE PUBLISHING AWARDS 2019

Best Print and

Digital Publication

Gold/Or 2019

wCanadian Online Publishing A

ards

Years

PM41670539

2 JANUARY/FEBRUARY

50 th

CANADA’S

VEHICLE

WASHING

CHEMICAL &

EQUIPMENT

SUPPLIER

Protecting The Environment

TAP & WASH

INDUSTRY LEADING:

• Touchless products

• Packaging

• Car Wash Equipment

• Chemical Monitoring

• Service

PAYMENT

WWW.MONDO-PRODUCTS.COM

695 Westney Road South, Unit #1 Ajax, ON L1S 6M9

905-426-9339 / 1-800-465-5676

CONVENIENCE & CARWASH CANADA 3

Cover

Story

Petroleum and

Carwash

Industry

News

Instore and

Nutrition

Canadian Online Publishing

Awards

A Winning Year

04

Publisher’s Message

Happy New Year

05

Editor’s Message

Celebrating Our Successes

19 14 24 08

Water Saving Strategy

How to Implement

10

Forecourt Insight

Keeping Water Out of Sumps

30

Fuel Variance

Hidden Costs, Hidden Causes and

What to do

Staff Conflicts

Recognizing and dealing with

gossip

36

Canada’s Beverage Industry

Ready for 2020

Blueprint to Foodservice

Providing Meatless Options

27

Keeping Employees Safe

Crime Prevention

34

Tire Inflators

Necessary Offering

Women in Carwash Conferences

Upcoming Events January 20 – 22, 2020

January 29 – 31, 2020

SCWA

Fort Worth Convention Centre

www.swcarwash.org

February 18 – 20, 2020

WPMA

Mirage, Las Vegas

www.wpmaexpo.com

March 3, 2020

OCSA Industry Supper &

Networking Event

July 23, 2020

OCSA Charity Golf for the

Children’s Hospitals of Ontario

Sept 29 – Oct 1

CICC

Omni King Edward Hotel

Women in Carwash conference

Arlington, Texas

www.womenincarwash.com

204-489-4215 / 778-772-3057

Brenda Johnstone/Andrew Klukas

June 21– 24, 2020

Women in Carwash conference

Niagara Falls, Ontario

www.womenincarwash.com

204-489-4215 / 778-772-3057

Brenda Johnstone/Andrew Klukas

4 JANUARY/FEBRUARY

Publisher’s

Message

Gold/Or 2019


ards

Happy New Year and Welcome to 2020

WOW! We won! This is a very exciting and humbling time for me. Now into

our 12 th year of publishing Convenience & Carwash Canada magazine has

won a Canadian Online Publishing Award for Best Print/Digital Magazine

in the Business to Business category.

At the COPAwards held January 9th in Toronto, the Convenience &

Carwash Canada magazine team celebrated this amazing industry recognition

at the Dim Sum King Restaurant in downtown Toronto.

Convenience & Carwash Canada magazine were also a finalist in the Best

Industry Feature – Business for our WashTalk article celebrating the opening

of the PA Wand Wash in Prince Albert, Saskatchewan. What a thrill to

be a finalist in a great group of publishers.

Our cover story this issue is a story about me, yours truly, and my journey

to winning such a prestigious award. We seldom take any time to celebrate

our accomplishments and because I’m the behind the scenes person, I publish

stories to educate and inform and to share others’ stories, well, this

time I’m sharing my story and I thank you for indulging me.

Canada is full of small businesses such as mine whose owners work tirelessly,

sometimes seven days a week, to get it done, to make sure that our

customers have what they need, when they need it. Being self-employed

isn’t as glamorous as some might think, but it does have rewards, rewards

such as winning this award.

Our cover photo was taken at the COPA awards presentation where the

Convenience & Carwash Canada magazine team, including my dad and

step-mother and best friend Susan, joined in celebration.

I would like to thank everyone on our team for their commitment to

excellence and for their teamwork, professionalism and for just being great

to work with. Doug Coates of Edge Advertising who is the master of beauty

in his design of each and every issue; Angela Altass, our editor for making

us all look really smart and for her willingness to working any day, any time,

to ensure we get each edition out on time; Meline Beach for her creative

initiative with our Blueprint to Foodservice feature and taking on feature

articles that introduce new ideas to a growing and evolving industry; and

to Tania Moffat who takes on our WashTalk feature each issue and other,

sometimes controversial, articles. Without advertising sales, we couldn’t

survive so thank you to both Cody Johnstone and Diana Signorile for your

dedication and hard work.

Without the support of our readers and our advertisers Convenience &

Carwash Canada magazine would cease to exist so, as always, your business

is my business and I thank you for allowing Convenience & Carwash

Canada magazine into your businesses and homes and for all that you do

that helps us do what we do.

From my team to yours, we wish you all a healthy and prosperous 2020

and please, send us your story ideas, send us your success stories and allow

us to share your stories.

Until next time,

PUBLISHER

Brenda Jane Johnstone

bjjohnstone@convenienceandcarwash.com

SALES

Cody Johnstone Vice President, Sales

416-838-4674

codyj@convenienceandcarwash.com


204-489-4215

bjjohnstone@convenienceandcarwash.com

Diana Signorile

National Sales Media Solutions

403-607-8133

diana@convenienceandcarwash.com

MANAGING EDITOR

Angela Altass

editor@convenienceandcarwash.com

DIGITAL/SOCIAL MEDIA

Cody Johnstone

codyj@convenienceandcarwash.com

DESIGN AND PRODUCTION

Doug Coates, Edge Advertising

Keith House, Production

CONTRIBUTING WRITERS

Angela Altass

Meline Beach

Barbara J. Bowes

Eva Chambers

Bob Chrismas

Jim Goetz

Ed Kammerer

Danny Seals

Frank M errill

Steve Samudio

Paul Spence

Denise Wight

CIRCULATION

James Gordon

subscriptions@convenienceandcarwash.com

WEBSITE

www.convenienceandcarwash.com

PUBLICATION MAIL AGREEMENT

No: 41670539

Return Undeliverable

Canadian addresses to:

Circulation Department

543 Borebank Street

Winnipeg, MB R3N 1E8


Publisher


Editor’s

Message

Convenience & Carwash Canada Receives Best Print

& Digital Publication Award

Working on a magazine that has been successfully

educating and informing its’ readership for over

a decade is a responsibility that those of us at

Convenience & Carwash Canada take very seriously.

Convenience & Carwash Canada celebrated 11

years of publishing by receiving the Best Print &

Digital Publication award at the 2019 Canadian

Online Publishing Awards in Toronto on January 9.

The magazine was also a finalist for Best Industry

Feature – Business at the same ceremony for the article

by Tania Moffat on PA Wand Wash in Prince

Albert, Saskatchewan.

“Convenience & Carwash Canada showcases innovation

that we can learn from here in the States,”

notes Jeff Lenard, vice president, strategic industry

initiatives, National Association of Convenience

Stores (NACS). “There have been

several times where a great story

in the magazine lead to NACS

sending an Ideas 2 Go film crew

to learn and share more, whether

going to Lethbridge to learn about

great branding at Gas King, to

Calgary to learn about loyalty at

Calgary Co-op, or to Steinbach to

learn about exceptional customer

service. And, even more important,

Brenda Johnstone and her team

celebrate these stores and make

the connections to make it happen.

The magazine also showcases

analysis of emerging trends that

may be coming to the States or

other countries, from plastics bans

to the legalization of cannabis.”

The magazine’s Blueprint to Foodservice series of

articles by writer Meline Beach received honourable

mention in the Best How-To Article or Series

of Articles category at the 2019 National Magazine

Awards Business to Business category .

“I’m grateful for this recognition and honored to

support business owners and operators in achieving

greater success,” says Beach. “C&G business owners

and operators achieve greater success through informative

and educational articles as published through

the Blueprint to Foodservice series in Convenience &

Carwash Canada.”

A Crime Stoppers feature on contraband tobacco

awareness received the Best Media Print award at the

2019 Crime Stoppers International Annual Awards.

“In comparison

with other trade

magazines,

Convenience &

Carwash Canada

is unusually rich in

content designed

to help business

owners succeed,”

states Andrew Klukas,

president, Andrew Klukas

and Associates.

“We strategically selected Convenience & Carwash

Canada magazine as the ideal print partner to

spread the word on what Crime Stoppers is doing

for two reasons,” says Sean Sportun, chair, Toronto

Crime Stoppers. “First, they have over 17,500 subscribers

to their magazine, which would provide

them the content on the campaign material with an

explanation of who Crime Stoppers is. Second, we

were sending a message to those in the convenience

store space who are engaging in the illegal sale and

distribution of contraband tobacco that Crime

Stoppers was now involved in offering the community

the ability to report this crime anonymously.”

While the magazine has been recognized with

several awards for which we are all very honoured to

acknowledge and receive, the past decade has been

dedicated to putting together the

best industry-focused magazine

possible.

“In comparison with other

trade magazines, Convenience

& Carwash Canada is unusually

rich in content designed to

help business owners succeed,”

states Andrew Klukas, president,

Andrew Klukas and Associates.

“As a rule, Brenda would never allow

its’ substance to be diluted by

advertorials. As well, the magazine

never shies away from contentious

issues. If there is anything

new on the horizon, it provides a

forum where readers can inform

themselves, formulate their own

perspectives and make business

decisions.”

Johnstone, who has been involved in the publishing

business for more than 30 years, has consistently

maintained her vision “to educate and inform with

current and relevant information for operators, because

if their business isn’t growing, my business

isn’t growing.” She learned about business and the

passion for getting the job done correctly from her

father, Gord Johnstone, who operated an electrical

contracting business in Orillia, Ontario. She is

now passing on that same wisdom to her son Cody

Johnstone, who works on the magazine’s digital and

social media presence as well as holding down the

vice president of sales position.

“Convenience & Carwash Canada is a magazine

6 JANUARY/FEBRUARY

that reaches all sectors of our industry,”

notes Nancy Schmautz, vice president,

Odessa Consulting Inc. “I particularly

like the interviews with operators, petroleum

companies and suppliers. I find

it connects me with them and I always

learn something reading the articles to

stay current with the carwash industry.

The pictures in the articles are amazing

too. Even though I am not in the convenience

store industry, a lot of carwash

owners are and it’s important to understand

the trials and challenges they

face. I feel the magazine has gained the

trust of the industry over the years in

continuing to report accurate data and

profile new products and technology to

its’ subscribers. Keep up the great work

Convenience & Carwash Canada!”

Johnstone firmly believes that print

and trade magazines will be around for

a very long time to come but that doesn’t

mean that other emerging opportunities

aren’t going to present themselves alongside

the printed word. For example, the

magazine’s website www.convenienceandcarwash.com

often expands upon the

information found in the printed version

of the magazine.

The magazine’s success has also

evolved into other areas, such as the

Women in Carwash conference. The

January 20-22 conference in Arlington,

Texas will be followed by a conference in

Niagara Falls, Ontario in the spring. This

conference is an opportunity to promote

continuing professional growth for women

in all positions in the convenience

and carwash industry. Convenience &

Carwash Canada magazine continues

to recognize, celebrate and support the

conference, and hosted the first ever

Women in Carwash conference on April

29, 30 and May 1, 2019, at the Marriott

on the Falls in Niagara Falls, Ontario,

Canada. This premier event was the first

conference of its kind and offered a variety

of networking opportunities, educational

sessions, and workshops.

“One of the things I respect the most

about Brenda is her willingness to just

go for it if something new seems worth

doing,” says Klukas. “That’s why we were

able to launch the first C-Store Expo and

are now preparing to host our second

Women in Carwash conference. She has

the guts to try new things and is never

ww

afraid of the workload that comes with

them.”

As well as the conference, the magazine

and website, there will be new opportunities

introduced in 2020 that will

benefit both retailers and vendors, states

Johnstone.

However, Convenience & Carwash

Canada magazine will remain as the

Women in

carwash

DRY T-SHIRT

PROMOTIONAL

CONTEST!

Women in Carwash

are hosting a DRY

T-Shirt contest, again!

2019 contest winner

Emily Gertenbach

WE INVITE YOU TO

JOIN US FOR THE 3 RD

WOMEN IN CARWASH

CONFERENCE.

This coming June, Women in Carwash will further

explore how suppliers, operators, and industry leaders can

make the industry thrive through actively and meaningfully

engaging women at all levels. The event offers great

content and learning experiences that will set the stage for

further collaboration and growth.

HERE’S WHAT LAST YEAR’S ATTENDEES HAD TO SAY

“What a wonderful experience of learning, networking,

and growing ideas through meaningful interaction with

insightful and informative speakers. The very first conference

has already begun to change the culture of the industry

to promote greater collaboration across all areas of the

business. All of this, along with th e professionalism on display

throughout this event, offers a definite value-add for anyone

attending.”

– Amy Cantin, Zep

“It was much more intimate and personable than other

conferences and seminars I have been to. I am used to a large

convention-center type event. I liked this conference because

I felt like I got to actually meet and talk to almost everyone in

attendance.”

– Emily Gertenbach, Kleen-Rite Corp

Niagara Falls,Canada

June 21 – 23, 2020

Marriott Niagara Falls

For more information please contact:


Andrew Klukas

phone: 1-204-489-4215 phone: 1-778-772-3057

email: bjj@womenincarwash.com email: andrew@womenincarwash.com

MEDIA PARTNER

cornerstone and continue to be, as described

by Lenard, “truly one-stop shopping

for what you need to know about

the convenience industry in Canada and

what it means to operations around the

world.”

Angela Altass

Managing Editor

EVENT SPONSORS

Offering a variety of cleaning solutions

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8 JANUARY/FEBRUARY

Blueprint to Foodservice

MEATLESS MONDAYS

EVERY DAY

Meatless Mondays have expanded throughout the week and across every meal

occasion as more consumers incorporate plant-based proteins in their daily diet over

traditional animal proteins such as meat, eggs, fish and dairy – be it for food sensitivity

concerns, sustainable environmental reasons or animal welfare considerations.

By Meline Beach

The term is called “flextarians” and they account for nearly

20 per cent of the population – that’s 6.5 million Canadians

according to a survey conducted by Dalhousie University and

the University of Guelph as part of a 2018 study examining the

awareness of Canada’s Food Guide. There’s also another almost

three million Canadians who identify themselves as either

vegan or vegetarian.

While plant-based eating may be most common among

younger generations, industry indicates that this interest is not

a trend but a lifestyle change that is not exclusive to millennials.

If c-stores want to attract these consumers, they will need to be

nimble and adapt their foodservice offering

with more meatless proteins in order

to stay competitive.

Some c-stores have been offering a varied

foodservice program for quite some

time, while others have kept it limited to

roller dogs and pizza slices. Once upon a

time, plant-based products might have

been considered a risky purchase; however,

today, manufacturers have invested

significant resources to perfect the flavour

and texture of their product offering.

Sol Cuisine, a leading provider of plantbased

alternatives based in Toronto,

Ontario, has been offering natural vegan

foodservice products since 1980. While

the demand from consumers is exploding,

Sol Foods President Dror Balshine

states that growth in the category is based

mostly on branded frozen foods in c-stores and that the C&G

channel is underdeveloped when it comes to fresh plant-based

foodservice options.

“With the exception of our fresh organic tofu, our retail and

foodservice products are currently sold as frozen, packaged

goods,” says Balshine. “In order to be successful in this channel,

we must maintain our quality while incorporating simplified

preparation and increased convenience for the grab-and-go

Over the years, Rabba Fine Foods has expanded

its selection of plant-based alternatives. Today, the

banner offers meatless options across numerous

departments and product categories.

market with fresh plant-based proteins for time-starved consumers

with busier lifestyles.”

C-stores will need to think outside the freezer to grab the

attention and the appetite of consumers who prefer meatless

options on the go.

“Demand for meat alternatives is on the rise across the board

and is driving category growth,” says Rima Rabba, marketing

manager at Rabba Fine Foods. “Even meat eaters are looking

for a healthier, eco-friendly, tasteful option. We work hard to

ensure that our customers can enjoy vegan and plant-based

options across all departments in our markets.”

CREDIT: NDP GROUP

Alternative Proteins

The food industry has taken note of the

increased interest and consumption

habits in vegetarian foods, and has

dozens of plant-based products in the

last couple of years. Some plant-based

products are “meat copies” in creating

a sensory attribute of popular animalbased

meat products, while others stay

true to their natural ingredients, for

example, soy, beets, beans and peas.

Rabba Fine Foods offers a wide assortment

of plant-based proteins, including

dips, soups, meat alternatives and desserts.

Its frozen meat alternatives include

Morning Star burgers that range in ingredients

from chickpeas to black beans and

veggies. Its fresh options are available in

the produce section and include the Yves line – mock meats

made from soy protein. Fresh, made-in-store falafel balls are a

customer favourite and consumed in a sandwich or on its own,

with Rabba’s hummus.

Meatless options are also available at Mr. Sub Express locations

in the C&G channel across Canada – the majority of

which are located in Ontario. These include mighty meatless

subs, tex-mex black bean bites and gardein meatless meatballs.


“Our meatless products have been extremely well received

and as a result, will be permanent items on the Mr. Sub menu,”

says Karen Weldman, vice-president of new business development

for Express Brands. “The products taste comparable to

meat, where intended, and have been praised for their bold

flavours.”

Even 7-Eleven Canada launched its Beyond Meat Pizza

earlier this year. According to its August 2019 press release,

Beyond Meat-lovers can enjoy the Beyond Sausage and

Roasted Veggie Pizza featuring 100 per cent plant-based

Italian Sausage Crumbles in select 7-Eleven locations in the

Greater Toronto Area.

Sol Cuisine’s plant-based burgers and plant-based chicken

products are the most popular of their products. Their Ancient

Grains Chik’n Tenders have a taste and texture some say is

superior to real chicken tenders. As the category evolves, the

company has recently seen a spike in demand for more ‘vegforward’

items such as black bean or beet-based burgers.

“With a growing focus on alternative sources of proteins, Sol

Cuisine is continually expanding its product line to offer high

quality plant-based options that satisfy customer needs, with

the goal of making them widely available across Canada, including

C&G,” says Balshine.

Simple Execution

Vegan or vegetarian, plant-based proteins are intended to be

easy to implement in a c-store foodservice setting; it doesn’t

require special training, additional labour, equipment or

preparation time.

“Plant-based meats are easy and delicious,” says Rabba.

“Whether it’s Yves Deli Slices, Yves Ground Round or Morning

Star Burgers, you can place it between bread and call it a sandwich,

treat it like ground beef without the risk of raw meat or

grill it for the barbecue aroma.”

Plant-based proteins hold up as well as animal proteins, and

the taste is a personal experience.

At Mr. Sub locations, plant-based proteins are considered a

premium product at a retail price point. However, many retailers

have been able to keep the price comparable to their

meat counterparts based on product availability, variety and

accessibility.

“These products are no longer limited to a handful of

small to medium manufacturers producing for health food

stores and niche markets,” says Rabba. “Industry leaders

have now caught wind to the lucrative opportunities in

plant-based products. The growth is directly influenced by

economies of scale.”

Meline Beach is a Toronto-based communications

practitioner and frequent contributor to Convenience &

Carwash Canada. In addition to freelance writing, she

provides communications and public relations support to

businesses across Canada. She can be reached at

mlb_communications@rogers.com.

MEATLESS FAST FACTS

16 per cent of consumers regularly

use plant-based alternatives

such as almond milk, tofu, and

veggie burgers; 89 per cent of

these consumers do not consider

themselves vegan or vegetarian.

Millennials and Gen Zs have grown

up with plant-based alternatives

from an early age and expect these

products to be available when they

want them.

Plant-based dairy items like cheese

could be the next growth area as well

other meat alternatives, like chicken.

10 JANUARY/FEBRUARY

Forecourt Insight

How Much

Money Can

You Save

by Keeping

Water Out of

Your Sumps?

By Ed Kammerer

The accumulation of snow, sleet and ice

on forecourt surfaces at retail-fueling sites

in Canada is an inescapable fact of life

during the winter months.

So, unfortunately, is the mindset among many fuel

retailers that there isn’t very much they can do about it, or

that the equipment they have been using for many years to

protect their underground containment systems is up to the

task.

In reality, most fuel retailers are relying on 10 to 15-yearold

containment technologies that were poorly designed to

prevent the migration of surface and subsurface water (from

either rain or melting ice and snow) into the enclosures of underground

tank and dispenser sumps. This has made leaking

sumps not uncommon and one of the biggest recurring issues

among Canadian fuel retailers, with real-world examples of

some spending as much as $50,000 to $100,000 a month just

on sump pump outs.

The truly frustrating thing is that there is a readily available

solution to what has become a widespread problem.

A Watertight Solution

OPW Retail Fueling, Smithfield, NC, has created a complete

portfolio of tank and dispenser sumps, covers, spill containers

and multi-ports for use in retail-fueling locations where

water intrusion is a constant concern. Dubbed Watertight

Wonders, these components have been specifically designed

to prevent the ingress of unwanted water into sumps, which

could eventually lead to fouled fuel. And with the increased

levels of ethanol – which does not play well with water – that

are now common in gasoline, preventing any level of water

intrusion is more important than ever.

One of the most noteworthy innovations in this area is

the new ElectroTite No-Drill Tank Sump, which is the retailfueling

industry’s first tank sump to feature factory-installed

conduit ports and electrical wiring box. This allows the sump

to be installed as-is at the fueling site, with no drilling required.

This mitigates the risk that unintended leak points

will be created in the system during the drilling of holes for

the placement of entry fittings or that leaking conduit lines

will allow water to migrate back into the sump.

Other features and benefits of the ElectroTite sumps

include:

• A vacuum-assisted resin transfer molding (RTM) manufacturing

process that guarantees consistent thickness of

sump walls, a smooth finish on both inner and outer wall

surfaces and watertight, leak-free operation

• Sealed conduit threads on the outside of the sump, which

allows entry above the water table


EDGE 1sc3112D

Loop Disp.

Sump

Fibrelite FL90

manhole cover

• A UL-listed, single-piece cast aluminum

explosion-proof junction box with bolt-on

access cover that creates space to re-route

communication wires and insert additional

sensors without needing to enter the sump

• A shield that enables high-voltage and sensor

wires to be separated in the same junction box

• Availability in a wide range of shapes and sizes

to accommodate virtually any tank-sump

application

In addition to the ElectroTite tank sump, OPW

offers the following components in its Watertight

Wonders product line:

• FiberTite Tank Sumps: Function as a

liquid-tight isolation container that provides

secondary containment for tank and pipe

fittings, valves and pumps. Manufactured via

the state-of-the-art RTM process that creates

ultra-smooth wall surfaces inside and out for

ultra-tight waterproof sealing capability. An

inverted U-channel distributes the resin equally,

which creates a superior bond between the

sump’s base and top hat to greatly restrict water

intrusion. Outfitted with a stainless-steel ring

and watertight sealing gasket for additional

water-intrusion-prevention capability.

• FlexWorks Loop System Low-Profile

Dispenser Sump: A completely integrated,

environmentally secure underground fueldelivery

system that employs pre-fabricated,

factory-assembled components that ensure

watertight operation while also eliminating

most operator errors that can occur during

installation. The shallow bury loop design

FiberTite

OPW FibreTite

multiport-cutaway

EDGE 1sc3112D

12 JANUARY/FEBRUARY

keeps all entry penetrations above

the water table. Factory-installed

dual-sided, rigid entry fittings (REF)

provide double protection by sealing

the pipe inside and outside the sump,

which prevents the intrusion of

groundwater, rain and melting ice or

snow and keeps all of the fluid that is

collected in the sump from entering

the access pipe. Construction

featuring a rigid composite material

eliminates entry-fitting degradation

that can result in water intrusion.

• FiberTite Composite Multiports:

Lightweight fiberglass construction

resists corrosion and reduces handling

strain while improving safety

for the operator. Installs over the top

of tank sumps in order to provide

spill containment for fill pipes and

vapor-recovery risers, while also allowing

easy access to the tank top.

• EDGE Double-Wall Sealable Cover

Spill Container: Features an integral

plumber’s plug and unique doublewall

sealable design that prevent

water and debris from penetrating

the spill container at the surface and

entering the tank sump. Also limits

corrosion and damage to the fill and

vapor-return riser connections and

components.

• Fiberlite Composite Manhole

Covers: Designed to be lightweight

and durable, the covers feature a

non-bolted design with a flat gasket

that creates a watertight seal. Ideal

for use in general tank-sump access,

multiport, single-port fill sump and

interstitial-sump applications.

Whether outfitting sites with the

complete suite of OPW Watertight

Wonder products, or just selecting a

few, fuel retailers who incorporate these

components into their fuel-storage and

dispensing systems will optimize the

chances that their tank and dispenser

sumps will not incur damaging levels

of water intrusion. By extension, this

will result in reduced maintenance,

repair and replacement costs that

are associated with the storage and

dispensing of fuel that has been

compromised by excessive water levels.

Depending on the source, Albert

Einstein, Benjamin Franklin and Mark

Twain are among the people who have

been credited with coining the phrase

“the definition of insanity is doing the

same thing over and over again and

expecting different results.” While it’s

highly likely that none of them were

the actual originators of that quote,

it’s meaning is profound. For too many

years, too many Canadian fuel retailers

have been relying on substandard

equipment to prevent the intrusion

of water into their tank and dispenser

sumps, with often harmful results in the

Factory Installed

No On-Site Drilling

this sump is

a watertight

wonder.

Conduit Threads

On Outside of Box

UL Listed Explosion-Proof

Junction Box

NO DRILL | WIRE READY | WATER TIGHT

form of fouled fuel, damaged equipment

and exorbitant pump-out fees. These

retailers would be wise to consider the

latest advances in watertight tank- and

dispenser-sump equipment and systems,

with the results being a safer, more

efficient and more cost-effective fueling

operation.

Ed Kammerer is the director of Global

Product Management for OPW, based

in Cincinnati, OH, USA. He can be

reached at ed.kammerer@opwglobal.

com. For more information on OPW, go to

OPWGlobal.com.

Learn WHY this new watertight wonder delivers unprecedented value

and protection. Visit www.opwglobal.com/watertight-wonders.

Conclusion


14 JANUARY/FEBRUARY By Steve Samudio, Paul Spence and Denise D. Wight

Water Saving Strategy for Carwash

Operators and How to Implement

Water restrictions or not, there’s good reason to make a

commitment to water conservation and water reclamation

in the carwash industry. Water and sewer costs have

increased an average of 50 per cent since 2008.

Reclaiming water is a

necessary part of the

modern-day carwash.

By minimizing the

amount of water

discharged out to

the sewer you are

reducing waste,

taking care of the

environment and

saving money.

Water and sewer costs are becoming

the number one operating expense for

carwash operators. Companies should

be actively managing water use because

doing nothing now will cost more

later. There are many steps operators

can take; from checking for leaks and

limiting flow through nozzles to RO

reject recovery, but the most effective

way is through water reclamation.

WHAT IS RECLAIM? The definition

of reclaim is “to retrieve or recover

something lost.” Reclaim, by carwash

industry definition, is the re-use of

previously used water in the carwash

process. It is important to note that a

small percentage of the wash water is

lost due to evaporation and carryout.

Let’s talk about the water we can recapture

and re-use. There are three

main sources; Reverse osmosis (RO)

reject water, rainwater and reclaimed

carwash water.

1. Reverse osmosis (RO) reject water:

A Reverse osmosis system uses city

water in the process of making spotfree

water. The byproduct of this

process is called reject water. RO

reject water has been treated for

chlorine by the carbon filter and has

gone through a five-micron prefilter

but is high in total dissolved solids

(TDS). The high TDS negatively


impacts chemical performance and

therefore should not be used for

chemical applications. The best use

for RO reject water is a rinse after

the wash process and before the

waxes, clear-coats and spot-free

rinse. RO reject does a great job of

prepping the vehicle for the final

spot free rinse.

2. Rainwater harvesting: Rainwater

can be used as an alternative water

source for your carwash. Rainwater

is soft water, so it can be used

for many different applications.

Capturing and storing the rainwater

to reuse in your carwash is a form of

water reclamation. Some counties

have restrictions on use of rainwater,

check with them first before

implementing rainwater harvesting.

3. Reclaimed wash water: All water

that was used in the carwash; the

reclaimed wash water, the city

water mixed with chemicals, spot

free water (RO), and RO reject water.

All can be repurposed not just for

the carwash, but in many cities, can

also be used for irrigation systems at

your facility. Check with your local

municipality for any restrictions.

The ability to utilize reclaim water

for landscaping keeps your reclaim

tanks fresher and decreases your

discharge to sewer (getting you ever

closer to true zero discharge). This

helps the environment and helps your

pocketbook!

There are two steps to cleaning the

used wash water; both steps are equally

important:

a. First step are the settling tanks.

These are typically underground.

Above ground tanks can also be

used when digging is not an option.

The goal of the settling tanks is to

separate the oil and floatable material

from the water and to give the

suspended solids in the water time

to settle to the bottom of the tanks.

(Note: If the first step is done incorrectly,

the end-result will be diminished

water quality.)

b,. The second step for cleaning the

wash water is the reclaim system

itself. The reclaim system will

bring the water down to a certain

size particulate (micron) that is appropriate

for your wash. There are

several different ways to do that:

cyclonic separation, multimedia

and filter bags. Keep in mind that

the smaller the micron size, the

higher the quality the reclaim water

will be.

Reclaiming water is a necessary part of

the modern-day carwash. By minimizing

the amount of water discharged out to

the sewer you are reducing waste, taking

care of the environment and saving

money. Understanding how reclaim

works and spending the time to find the

right people to help you create a properly

designed carwash is extremely important.

If you get this wrong, it’s expensive and

time consuming to correct.

How to Reclaim Water

There are many ways to reclaim carwash

water these days and while there

are multiple technologies available,

few produce the quality water that

most operators want and need to be

successful. There are pros and cons to

all technology but after much practical

field experience, we’ve found the process

described below, if followed correctly, is

by far the most effective.

The first step in this reclamation

process is to settle out solids. By using

gravity and time as our friend, settling

16 JANUARY/FEBRUARY

tanks are the answer. The combination

of both gravity and time allows for

heavier solids to settle to the bottom of

the tanks enabling you to get rid of most

of the contaminants. Using Stokes Law,

the tanks are sized depending on water

flow/volume. Ideally, when the water enters

the first set of tanks, it will take 60

minutes to travel to the last tank. This allows

enough time to settle solids but also

prevent stagnant water which will begin

to develop bacterial growth and will lead

to foul smelling water.

The second step to reclaiming the

wash water is using cyclonic separation

to refine the wash water. Not only

is it very effective, it is virtually maintenance

free. There are many cyclones

on the market, make sure you utilize

a system that cleans down to the fivemicron

level. Micron size has a direct

correlation to wash quality and carwash

equipment failure. The smaller the micron

achieved consistently, the more effective

the reclaim system will be. Fivemicron

quality water allows for more

reclaim water to be used, is suitable for

high pressure pumps and keeps your

wash bay and equipment cleaner. The

water is pulled from the underground

tanks using a single pump setup, it is

then sent through the cyclones to spin

out remaining solids. By using a single

pump setup, five-micron cyclones and

a VFD, you can consistently recirculate

the water in the tanks while also feeding

the carwash simultaneously. We call this

an on-demand system. There are systems

that we call batch systems due to

them having to process and clean water,

store the water, and then deliver to the

wash. This can lead to problems such as

not enough water to feed the wash, and

or stagnant water that starts to develop

bacteria, which I mentioned… yes, creates

foul smelling water.

In addition to removing the solids to

five microns, you must also recirculate

and aerate the reclaim water in the settling

tanks. The most effective recirculation

process runs 24/7 and has ozone

introduced to treat and kill bacteria.

Yes, the most effective systems run 24/7.

I like to explain to customers that it’s

like a swimming pool: “You know that

pump you have that comes on and off

throughout the day? That is to prevent

water from becoming stagnant.” The

same thing with an effective reclaim

system except now you’re dealing with

highly contaminated water and you

want to circulate and clean this water

as often as possible. While recirculation

403.243.1312


is going on ozone is introduced into the

recirculation stream. Ozone is a gas that

is produced on the reclaim system by

first concentrating ambient air into dry,

clean, pure O2. The gas is pumped into

the ozone system where the O2 molecules

are split by high voltage arcing

(corona discharge) and formed back into

O3 molecules, which is ozone. Ozone is

a contact killing agent that is 20 times

stronger than chlorine. It is 3000 times

faster to purify water than chlorine.

Bottom line is that ozone is the strongest,

fastest, commercially available disinfectant

and oxidant for water treatment.

Lastly, as with any good strategy, how

it is implemented is crucial. Train employees

to be water champions and help

look for leaks in the wash bay, in the

bathrooms and on the property. Educate

your employees as well as your customers.

Install signage and monitor and meter

your results. Remember, work with a

partner that will evaluate your site from

entrance to exit to ensure the proper water

treatment solutions are put in place.

Reclaiming water in the carwash industry

isn’t difficult, you just need the right

strategy!

Steve Samudio is the director of operations for New Wave Industries. Steve has helped engineer NWI products for 20 years and

is named on some of NWI patents. Steve’s vast experience with water treatment in the carwash industry positions him to be a

leading expert for years to come. He can be contacted at ssamudio@purclean.com.

Paul Spence is a technical sales manager for New Wave Industries. Paul has been in the carwash industry for over 23 years.

He’s done everything from install tunnels and automatic carwashes from the ground up, to providing technical training and

troubleshooting classes throughout North America. He can be contacted at pspence@purclean.com.

Denise D. Wight is the vice president of New Wave Industries, manufacturer of the PurClean Spot Free Rinse system and the

PurWater reclaim system. She has been in the carwash industry for over 30 years and has extensive experience with water

related issues as well as point of sales systems for the carwash industry. She can be contacted at Dwight@purclean.com.

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By Eva Chambers



ards

Gold/Or 2019

A Tribute to Brenda Johnstone

BY FRIENDS, FAMILY AND ASSOCIATES

Creating a vision for an award-winning magazine came easily

to Brenda Johnstone back in 2007. She recognized the need for

a publication that would delve into the day-to-day issues that

owners and operators of c-stores and carwashes faced and

seized the opportunity to start Johnstone Media.

A YEAR LATER IN OCTOBER OF 2008,

with the support of industry leaders,

friends, and family, the first edition

of Convenience & Carwash

Canada (CCWC) launched with Mac’s

Convenience Stores on the cover. Fast

forward 11 years, Brenda and her publishing

team have been recognized by

one of Canada’s most prestigious publishing

programs, The Canadian Online

Publishing Awards. These are the awards

being celebrated by the CCWC team and

the industry they represent.

• Winner Best Print/Digital Magazine

in the Business to Business Category

• Finalist for Best Industry Feature-

Business for one of the WashTalk

articles covering the opening of the

PA Wand Wash in Prince Albert, PA.

Starting a new publishing venture with

the digital age in full swing might deter

some entrepreneurs but not Brenda,

her ability to connect and genuinely

care about people in the industry is the

foundation of her success. For Brenda

it’s more than a business, it’s a network

of friends. Her confidence, enthusiasm,

and tenacity have helped her grow the

magazine, create exciting new industry

events, and forge important industry

partnerships over the years.

Brenda recalls: “When I travel to different

towns and cities across Canada I

stop at different sites, not just the majors,

but true independent locations to

ask operators what their issues are, what

would they like to see in the magazine.

One year, I called a number of sites across

Canada to ask what they’d like to read in

upcoming issues, one fellow told me that

we covered foodservice as a whole but

we never really told them how to start

a foodservice section, what they’d need

to begin and so we began Blueprint to

Foodservice.”

THE MAKINGS OF A STRONG

ENTREPRENEUR

Success runs in the Johnstone family

and Brenda has a twin sister named

Bonnie who is also a successful owner

of Gramp’s Place, a c-store, tackle store,

gift shop, and gas station – with her

husband Danny in Temagami, Ontario.

She learned a lot about caring for people

from her mother June, who passed away

in 2000.

Her father Gordon Johnstone and

his wife Gene told us: “Even as a child,

Brenda was full of energy and very

determined. From the start, Brenda was

always a bit of a tomboy and once helped

skin and trim a lamb, even when other

kids did not want any part of it.” Her

career began at age 16 working at the

local MacDonald’s in Orillia, Ontario.

At age 18 she moved west to work on a

Dude Ranch in Canmore, Alberta where

she broke and trained horses to saddle.”

While there, she also carried a rifle every

day on tour rides through the scenic

Canadian Rockies. Not long after that,

she moved to Toronto to work for a publisher

for many years until she started

Johnstone Media on her own. “From the

time she was a little girl until the present,

she also loved sports, enjoyed golfing

and nature. She has never given up

accomplishing whatever she has set out

to do,” said Gordon Johnstone.

Unlike many entrepreneurs, she cares

more about people than business and as

a result, Johnstone Media has been going

strong for over 11 years. In the following

testimonials from friends, family, and

associates, you will notice a common

theme about Brenda. People first, business

second. It’s the recipe that has made

her successful for so many years.

20 JANUARY/FEBRUARY

WHAT FRIENDS AND ASSOCIATES HAVE TO SAY

JEFF LEANARD VICE PRESIDENT INDUSTRY

INITIATIVES NATIONAL ASSOCIATION OF

CONVENIENCE STORES (NACS)

The success of Convenience & Carwash

Canada goes beyond the written words

in each issue. It’s really about the passion

behind those words and I have seen that

firsthand with Brenda and her team over

the years. She is a tremendous supporter

of the innovation seen and Canadian

convenience stores in suggesting ideas

to celebrate the industry. One classic example

was when she personally picked us

up in North Dakota to go to a video shoot

at TimberFalls in Steinbach. She literally

saved the day in getting us across the

border with a six-hour drive on a holiday.

(No laws were broken; it was more of an

unanticipated car rental snafu.) And then

she took us on a tour of some great stores

in Winnipeg. These are stories that don’t

make it into the magazine but make the

magazine what it is.

ANDREW KLUKAS PRESIDENT,

KLUKAS & ASSOCIATES

I first heard of Brenda while attending my

first presidents’ meeting after accepting

a contract with WCSA. Her industry

contacts are extremely diverse and many

of these connections appear to run quite

deep. Her connection with the petroleum

sector is clearly an advantage. What

makes Brenda stand apart from other

providers to the industry is that fact she

genuinely likes engaging with retailers,

learning from them, and helping them to

improve their business. I have often had

the impression that her current magazine

is merely a means to indulge her desire to

help retailers – independent retailers and

small chains in particular. And this is

manifest in the focused, practical content

of her magazine, which sets it apart from

the other Canadian magazines, and in

her direct personal connection with so

many recipients of her magazine. I have

no doubt that she would have the energy,

enthusiasm, capacity, and the touch to

make the magazine a greater success

than it has ever been.

TONY MOUSSA CHANNEL DEVELOPMENT

DIRECTOR, MARS WRIGLEY

I have known Brenda for more than

12 years now and I can say that all my

conversations, dealings and work with her

have always been professional, personal

and from the heart. Her ability to come

up with opportunities that are mutually

beneficial for all parties concerned has

always been why our contact with each

other has never changed. She has an

inherent ability to find opportunities for

your products and services and promote

them in a way that drives the key

principles that your business is based

on. Brenda is responsible, efficient, and

passionate and is always thinking about

quality over quantity, which is the way I

run my business, so we always see eye to

eye. She has a knack for driving results

and collaboration in everything she does.

I don’t only consider her to be a great

business partner, but a great friend and

I wish her all the best in the future and

congratulate her on this fantastic award.

PETER KILTY SENIOR VICE PRESIDENT

RETAIL OPERATIONS PARKLAND FUEL

CORPORATION

I have known Brenda for about 15 years,

and we met through industry associations.

We got to know each other the best when

she was doing a special report on P.D.

McLaren and as a joke, I responded to

one of her questions by saying – “So there

really is a PD McLaren? – And to think

that after all these years, I had no idea.”

And she actually printed it which made

us both laugh.

There are lots of stories of working with

Brenda, but probably the most fun we’ve

had is/was working on the 50th anniversary

book for Parkland Fuel – to say it’s

been a labour of love is not too far off and

Brenda’s help and expertise throughout

the process has been invaluable – from

the interviews, layout, content and sifting

through the countless photographs

and artifacts has been a truly thankless

job, but Brenda and her team have done

an amazing job on this project.

I think Brenda is a strong entrepreneur

and continually sets the bar high for

both those she works with and those she

partners with. Brenda runs a great organization,

as evidenced by this most recent

award, but also is constantly looking for

new opportunities to drive business and

add value. It has been staring people in the

face for years, but it took Brenda’s drive

and passion to actually bring forward

the Women in Car Wash events – and the

success of the events and growth potential

speak for themselves – well deserved

and congratulations for leading by example

– something everyone in our industry

can learn from.

KIM HANSEN PRESIDENT, MI PETRO

Brenda – I am so pleased to have been

asked to offer a couple of words about

you. I remember when you were excited

about starting your new venture and as

with all new start ups, a bit of trepidation

existed. I however, have always believed

in what you were trying to do. Your

dogged determination, a never say never

attitude, and an amazing network of

contacts in our business made it a ‘no

brainer’ and the rest, as they say, is history.

Congratulations on your achievement

Brenda! So, pleased to be a part of your

success. Continued success to you!

CARTER HAMMETT

My first recollection of meeting Brenda

Johnstone occurred in 2008. A mutual

colleague had recommended my name

to Brenda as a potential editor for her

new magazine and I became the first

editor of Convenience and Carwash

Canada. During that time, I got to know

Brenda and her story a little better. She

was feisty, clear about what she wanted,

painfully organized, didn’t mince words

and perhaps loyal to a fault. She had a

clear concept of what she wanted the

magazine to become and what she

wanted to achieve.

During that time, we were all over the

issues of the day, including changes in

legislation affecting c-stores, technological

advances, environmental issues

and even fraud. We interviewed former

Alberta premier Ralph Klein and some of

the industry movers and shakers of the

day. We also covered the not-so-serious

issues too, including products like frozen

pickle pops and fancy c-store drinks.

Not too shabby for a recently launched

magazine.

Last year I learned about another

one of Brenda’s crazy ideas: A Women



ards

in Carwash conference. If anyone

could make it work, she could and sure

enough the concept’s taken off. Brenda

is an original. A trailblazer. A risk taker.

Even when ideas didn’t pan out, she rose

above it, licked her wounds and kept going,

head full of ideas, eyes wide open to

new opportunities.

RICHARD PARKINSON

I’ve known Brenda for about 20 years.

She’s a hard-working dedicated person

to our industry. She’s very well connected,

and I think everybody I know loves her.

Her attention to detail is special. She

follows through on commitments and

goes above and beyond to look after

her clients and industry individuals I

never have an issue referring potential

clients to her knowing they will be

treated professionally, and all issues

will be handled well if there ever are any.

Brenda is very deserving of the award

she received. I’m very proud of her and

pleased to have her as a friend and a

business associate.

NANCY SMAUTZ PRESIDENT, ODESSA

CONSULTING

I met Brenda many years ago when

she was concluding working for

one magazine and starting her own

publication.

Brenda has more guts and determination

than any woman I have ever met.

She always sees the end goal and stays

the course. Along the way, my journey

with Brenda at TD Industries and now

Odessa Consulting was rewarded with

friendship, networking and mutual

mentorship. Brenda doesn’t mind hearing

that you can’t place an ad this month

or attend a golf tournament as she respects

your individual decisions. She is

one of the fairest persons in the industry.

Brenda always looks for opportunities

to profile companies, has organized golf

tournaments, trade shows, seminars and

workshops. She is a great ambassador to

the carwash industry.

She amazes me with her constant

learning and feet on the street manner.

She gets the job done! I am privileged to

count Brenda as a friend and business

associate.

Gold/Or 2019

JOHNSTONE MEDIA was

privileged to produce

and publish special

anniversary stories on

behalf of companies such

as Mid Island Co-Op for

their 50th anniversary,

P.D.McLaren’s 90 th

anniversary, DSL 100 th ,

Becker’s 60 th to name a

few.

January/February 2010 –

Brenda created a partnership

with the United

Korean Businessmen’s

Association (UKBA) and

began publishing in both

English & Korean and

then in January/February

2011 – travelled to Korea

with the UKBA as their

guest.

AS YOU CAN SEE FROM

THE WORDS OF BRENDA’S

ASSOCIATES, FRIENDS, AND

FAMILY, HER JOURNEY CLEARLY

SHOWS THAT DOING WHAT

YOU LOVE IS THE FOUNDATION

OF A SUCCESSFUL VENTURE.

BRENDA RECALLS: “I love when I stop at a store

somewhere across Canada and a retailer tells me they

love our magazine; they find lots of useful information

in it. I’ve always said that if my business doesn’t

help their businesses grow, then my business won’t

grow – and then I’ve failed.” Some of Brenda’s favorite

memories include:

Working with the Korean Businessmen’s Association and

being taken to Korea for a week.

Partnering with some great organizations like the WCSA

(Andrew Klukas & Wayne Hoskins).

Working with the WPMA, OCSA, and organizing the

WCSA golf tournament for nine years.

Most of all, gaining the trust of retail chains and retailers

across the country.

WHAT’S NEXT?

Starting events that serve the community has always

been a passion for Brenda. Early on she realized that

women in the industry needed more recognition and

opportunity to network. This month, the second Women

In Carwash Conference will be held in Arlington, Texas,

followed in June by a Canadian venue in Niagara Falls.

After that, stay tuned for more publishing innovation

from Johnstone media. If you want more information on

the conference, please visit www.womenincarwash.com.

As I write this article, I recall my time as editor of

Convenience & Carwash Magazine ending in 2016. I

enjoyed my time working with my friend Brenda and

learning from her. I was always impressed with her ability

to visualize an idea and follow through with it by

collaborating and gaining support from the industry.

During that time, I saw the world through her lens, and

anything was possible. It still is, and I can’t wait to see

what new conferences and issues that will come out in

the future.

Congratulations to Brenda and her team for great

success in winning these awards!

22 JANUARY/FEBRUARY

1. Meline Beach (senior writer) Gord and Gene Johnstone (Brenda’s dad & step-mom), Susan Stots,

(Brenda’s best friend) Brenda, Cody Johnstone (son and sales) and Doug Coates (design production

manager, Edge Advertising).

2. Andrea Ginter and Cody Johnstone

3. Gord, Gene and Brenda Johnstone celebrate.

4. COPAwards event organizer Martin Seto.

5. View of the COPAwards banquet in full swing.


ards

Gold/Or 2019

1.

2. 3. 4. 5.


Office

403.266.5558

CONTACT: JIM YELLE

Cell

403.589.3121

E-mail

jyelle@mipetro.com

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24 JANUARY/FEBRUARY

GOSSIP

in the workplace

By Barbara J. Bowes

How many times have you been confronted by the interpersonal

staff conflict that arose because of employee gossip? My bet is that

this issue is a lot more common that you would like to see and it is

certainly hard to deal with. In fact, some communication specialists

suggest that 60 per cent of general conversations consist of gossip with

most of the comments being judgmental about someone who isn’t

present at the time.

Obviously, gossip has been around forever and is especially

rampant when the topic is about someone’s personal or

private affairs. At the same time, society has taught us that it’s

wrong to gossip yet everyone does it. So why do people do it?

Not only that, just what can employers do about gossip that is

harmful to staff and perhaps even to the business?

People mostly engage in gossip because it creates a form of

social bonding and relationship building. It creates shared values

and develops a sense of trust between people. Gossip also

provides some understanding and insight into how people

think and allows listeners to learn what’s important to them.

However, at the same time, some people engage in gossip that

is deliberately malicious because they want to harm someone

and/or elevate their personal status in the eyes of other

colleagues. This malicious gossip will cause problems. It will

hurt people and will disrupt any teambuilding that has been

created. Gossip can also cause miscommunication especially

when it relates to corporate goals and objectives.

One of the key challenges about gossip in general is that

listeners are forced to weigh the information to determine

what is true or untrue. A second key challenge and perhaps

the most important to management is that with today’s social

media, gossip travels at lightning speed. With this in mind,

leaders need to realize that gossip can have a large impact

on the organization and so it cannot simply be written off

as unimportant. Failing to deal with gossip can have major

consequences both short term and long term.

So, just what does gossip look like? What are the specific

behaviours to watch for? Gossip in the workplace usually

consists of a range of behaviours. This could include disparaging

remarks and personal criticism right up to a malicious attack

on a colleague that borders on workplace violence. Gossip

can also consist of rumours about the financial security of the

employer, rumours about major changes being contemplated

and/or concerns regarding any change of leadership. All it all,

gossip has multiple faces, is hard to deal with and most often

causes a general sense of insecurity.

What can leaders do about this? There are two key strategies

that leaders should consider. First, be proactive and deal

with employee gossip as soon as you can. Secondly, if there

are any changes being made at the organizational level, get

ahead of gossip and organize a communication strategy that

is effective and timely with its messages.

Prior to speaking to a person about gossip, double check

your human resource policies. Is gossip included in your respectful

workplace policies? What does it say about gossip and

how to handle it? Is there an investigative process that should

be followed so that individual rights are respected? Who is the

best person to look into the challenges being experienced? In

smaller organizations, this person would be the lead manager

but in serious cases, consideration should be given to an external

workplace investigator.

When investigating the gossip issue, be sure to get specific

facts such as date, time, who was involved in the conversation

and specifically what was said. Look for corroboration of your

information. Take time to examine the damage done by the

gossip/rumours as this will assist you to determine a potential

path for discipline.


Ask multiple questions to determine if the gossip

statement(s) served to attack, belittle or criticize someone’s

integrity. Determine the impact on interpersonal, group and

departmental relationships and assess the damage caused by

this action. Determine if the gossip has the potential of creating

negative emotional energy that will drive down organizational

morale, increase negativity and cause interpersonal conflict.

Ask if someone’s reputation is being harmed? What about

your organization’s reputation? Is it being harmed or damaged

in some way? When you have enough information, confront the

individual with the facts and determine next steps with respect

to progressive discipline.

However, let’s back up. There are some earlier steps that need

to be taken. First, the best practice for small business owners is

to include respect in the workplace training in their new employee

orientation program. Be this a group and/or one-on-one,

managers must share and discuss at the very least, the code of

conduct and the respect in the workplace policy. Make the employee

aware of expectations of their own behavior and how to

make a complaint should something happen to them. Reinforce

that each individual has a personal responsibility to avoid gossip.

They also need to fully understand that engaging in malicious

gossip is an ethical issue and is inappropriate in the workplace.

More importantly in today’s era of social media, it is important

to remind employees that social media and emails are just

another form of conversation. Advise them not to circulate

statements they would never say in face to face. Remind them

as well that once their communication has been sent, friends

will also circulate it. The result is that they will lose control but

the message will still be attributed to them.

Most people would agree that gossip has been around forever,

but in today’s world, gossip can move forward with lightning

speed and can do damage within minutes. So, take notice

and deal with negative gossip as soon as it arises, you will be

better for it.

Barbara J. Bowes, FCPHR, CMC, CCP, M.Ed., is president

of Legacy Bowes Group, the author of eight books, a radio

personality, a speaker, an executive coach and a workshop

leader. Additionally, she is chairwoman for the Manitoba

Women’s Advisory Council. She can be reached at barb@

legacybowes.com.

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In today’s world, people working

with the public are at a growing

risk of being victims of abuse or

outright violence. We’re seeing

increased disrespect for authority

and behaviour that defies social

mores, disrespecting other’s

property and service providers

such as convenience store staff.

By Bob Chrismas

Enhance your Success by

Keeping Employees Safe

Exacerbate this with severe addictions that we see across

North America with the current meth crisis, which often sees

people in states of psychosis and violent behaviour. As a leader

and manager, you have a responsibility to create a reasonably

safe work environment for your employees and also to give

them the training and equipment to deal effectively with

situations they may likely encounter in the workplace.

Improving employee safety can pay off in numerous

ways, allowing them to be more engaged,

secure, and happy, which in turn can improve

productivity, reduce property damage and loss,

as well as the obvious legal, financial, and management

implications of workplace injuries and

trauma. Many precautions are not cost prohibitive,

although there is a billion-dollar security

industry that is happy to up-sell any takers. That

is not to besmirch the products and services

available from security consultants; it is just a word of caution

that sometimes a brighter light bulb in an existing socket

can have the same effect as an expensive new lighting system.

In this article, I draw on my 35 years of experience in policing

First, realize that your

business and your

employees are at risk.

The sooner you accept

this reality, the better

opportunity you have to

be pre-emptive.

and share some free advice on some inexpensive strategies for

keeping your employees safer.

First, realize that your business and your employees are at

risk. The sooner you accept this reality, the better opportunity

you have to be pre-emptive. Read the news, stay abreast of

current crime trends, and listen to your legal advisors about

your responsibilities as an owner or manager. My advice is to

over-prepare, be the company with the most

excellent safety record, show your employees

that you care, for the reasons mentioned

above. There is a point of diminishing returns

at which the expense for security measures, in

terms of time and money, begins to reap fewer

rewards; this is the calculation I would encourage

managers to consider.

Second, train your employees in situational

awareness. Most situations can be de-escalated

or even avoided if one can recognize a threat and react appropriately.

Training is probably the most valuable thing you

can offer; it is cheap and can offer the opportunity for other rewards,

such as team building. I highly recommend some basic

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self-defence training from a qualified trainer. The benefit

of this is not learning how to fight; it is learning situational

awareness and having the ability to react effectively when a

situation occurs. Paradoxically, the more highly

trained people are in legitimate self-defence

techniques, the less likely they are to become

involved in a fight. Training makes people situationally

aware; they learn to remain calm and

avoid threats. Ask any experienced police officer;

the first thing they do when they enter a

room is scan for threats, note the blind spots,

and where the exits are in case they need to get

out. Employees should be trained to recognize

the signs of a customer who is potentially in

a violent meth induced state of psychosis, or

one who is displaying signs that they are about to rob the

place- and then act according to the training they’ve received.

Ensuring proper lighting,

removing blind-spots

that a criminal might find

enticing, and installing

security cameras that

work, can significantly

enhance the safety of your

work environment.

Being prepared can be the difference between a life-anddeath

scenario or a non-event. Simple things such as wearing

sensible shoes with some grip that you can run in or stay upright

during a scuffle can make a big difference.

Even Bruce Lee would have a hard time defending

himself in high heels. Uniformed police officers

wear clip-on ties so that someone cannot

strangle them during a scuffle. Consider

the clothing employees wear, not having long

flowing hair exposed, or jewellery that can be

grabbed.

Situational awareness is key, but then knowing

how to react is equally important. Having

clear and developed policies and procedures

and practicing them is critical. A procedure

that is filed in the office is useless unless it is practiced. Have

training days and walk your employees through scenarios so

that when a situation occurs, the training they did will kick

in. In the military, policing, and all emergency services, we’ve

learned from long experience that one never knows how you

will act under stress until you are there. When attacked or

threatened, some people freeze, some over-react, and some

are able to remain calm. The only way to overcome stress responses

is to practice in conditions that resemble as close to

reality as possible. If one of your policies is to call the police

in a certain circumstance (as in most businesses), don’t just

advise employees to call the police; train them to do it well.

Create scenarios where the employee is to call the police during

simulated stress and provide all the information necessary

for an effective police response. One tried and true technique

is to have them raise their heartbeat by doing some aerobic exercise

and then make the call. The raised heart rate is similar

to the physiological stress response.

Thirdly, think about crime prevention through environmental

design. Common-sense things, like ensuring proper lighting,

removing blind-spots that a criminal might find enticing,

and installing security cameras that work, can significantly

enhance the safety of your work environment. Ask your local

beat constable to have a look around and see if they can

offer you any free advice on improving security. Review and

update your policies regularly and ensure the employees are

trained in them. Employee safety should be a top priority for

any business owner or manager who wants to have the highest

productivity and success.

Bob Chrismas, Ph.D., is an author, scholar, consultant,

passionate speaker and social justice advocate, police

professional with internationally recognized expertise in

community engagement and crime prevention. An advocate

for social reform, he has written and speaks extensively on

innovative trends in policing, community partnership and

governance. Visit Bob at: BChrismas.com.

30 JANUARY/FEBRUARY

By Danny Seals

Fuel Variance

Hidden Costs, Hidden Causes

and What to Do About Them

Something isn’t adding up, and you may not even

know it. Due to a variety of factors, the amount of

fuel you receive and the amount you dispense to

consumers may not be the same. This difference is

called fuel variance — the difference between the

recorded and actual amounts of fuel in your tanks

at a given time. Physical fuel losses caused by theft

or leaks are readily understood and accounted

for. But there are hidden causes that are difficult

to detect and equally challenging to manage. For

many retailers, these less obvious causes aren’t high

on their list of concerns. But the effort to learn why

they occur might just be worth it when it comes to

their bottom lines.

With net profit percentages on fuel for most convenience

stores (c-stores) typically in the low single

digits, undetected and unmanaged fuel variances

can have a notable impact on already slim profit

margins. For a c-store that dispenses 750,000 liters

(200,000 gallons) of fuel per month, an undetected

variance of 0.15 per cent could mean 1,125 liters (300

gallons) worth of lost revenue each month. That’s as

much as $10,000 of lost revenue each year. If you’re

operating more than 10 stores, this scenario quickly

scales to six-figure losses.

For this reason, many retailers are taking a closer

look at fuel variance. If it’s not yet on your radar, this

article will help you understand its hidden causes

and provide practical, easily implemented steps you

may want to consider to mitigate its impact on your

bottom line.

The short drop

It’s good to know you’re getting what you paid for.

But if you’re the victim of a short drop, you’re not.

TEMPERATURE?

You may be wondering about the effect of

temperature on fuel variance. This is because

colder fuel is denser, which reduces its volume.

Because storage tanks are well-sealed and deep

underground, changes in outside temperature

have very little effect on the temperature

of stored fuel. Thus, temperature is not

generally a consideration when measuring

and managing fuel variance. In some areas,

where temperature drops can be extreme (e.g.,

Canada and Northern Europe), dispensers

may be fitted with automatic temperature

compensation devices to correct the

temperature of the dispensed fuel, ensuring

consistent volumes are dispensed.

A short drop occurs when a transport is underfilled

with fuel by the supplier, which could be due

to meter drift at the terminal, or if the transport —

intentionally or unintentionally — doesn’t pump the

entire fuel load you ordered into your tanks. In other

words, when you’ve been shorted.

Your defense against short drops is a reliable, wellcalibrated

tank chart system. Whether you’re measuring

inventory by dipping tanks or with an automatic

tank gauge, the measurements you take are

only as good as the tank chart you reference and your

processes for reconciliation. Measurement errors can

occur due to tank chart inaccuracies, installation discrepancies

and outside influences that affect a tank’s

shape. Many retailers turn to fuel equipment OEMs

for charting software and variance analysis services

to track data sufficiency and detect discrepancies.

When combined with daily best practices in inventory

reconciliation, these services can help retailers

identify and correct fuel variances before they impact

profitability.

Combating particles in your fueling system

Retailers typically deal with particles in two ways:

tank cleaning and fuel filters. Preventive tank

cleaning and maintenance are part of a c-store’s

life, a cost of doing business that can reduce the


32 JANUARY/FEBRUARY


adverse effects of abrasive particles

downstream. Fuel filters are another

line of defense against contaminated

fuel streams. Some retailers opt to use

filters designed to intercept extremely

small particles. While this can reduce

the effect of particles downstream, the

trade-offs of more frequent filter changes

and lower flow rates at the nozzles can

be costly for retailers and frustrating for

consumers. Also, while many retailers

diligently change their filters, this is

often a task that is put off until low flow

begins to impact customers. As such, the

efficacy of filters, regardless of mesh size,

is sometimes compromised.

Particles, meter drift and fuel variance

Which leads us to meter drift, perhaps

the most under-appreciated contributor

to fuel variance. This phenomenon occurs

when components in the fuel-dispensing

meter wear over time, which usually

leads to fuel dispensers delivering higher

volumes than what are recorded.* When

this occurs, you’re essentially giving

away free gas. It is common to observe

over-dispensing rates of 0.1 to 0.2 per

cent or more, which means hundreds of

unmeasured (and unpaid for) liters of

gasoline could be dispensed each month.

When contaminated fuel reaches a

meter, whether it’s piston-style or axial

flow, the meter’s inner workings can wear

down or be damaged. In piston-style meters,

the pistons and internal valve can

be affected. In axial flow meters, rotors

and sealing surfaces can be damaged. In

either case, component wear causes the

meter to record less fuel than is being

delivered. As the wear and tear increase,

over-delivery worsens. While routine tank

cleanings and fuel filter changes help, the

meter can drift over time. Retailers combat

this by using outside services to audit

the actual amount of fuel being dispensed

and recalibrate their meters accordingly.

But as meters continue to wear, these calibrations

occur on a more frequent basis,

which means more costs and disruptions

to operations. Eventually, it’ll be time for

a new meter.

Can a meter make a difference?

Higher concentrations of particulates are

a fact in today’s fuel streams, so if you’re

using axial flow fuel meters, you’ll need

to apply aggressive filtering, as low as

two-micron mesh size, to ensure proper

meter operation. These meters use a

spindle screw rotor that rotates between

the flutes and sealing services and are

accurate when applied in very clean

fuel streams, but the presence of any

particulates can degrade performance and

accuracy. The requirement for extremely

small mesh size filters can mean more

frequent filter changes. In addition, there’s

the potential for lower flow rates at the

nozzles.

More commonly, you’ll find piston-style

meters — and for good reason. A pistonstyle

meter is more tolerant of larger particles,

delivering accurate readings and

long life, while using a larger mesh size

filter, typically 10 microns. The larger

mesh size filter results in better flow at the

nozzles while also reducing filter change

frequencies. Because the meter must operate

in the presence of some particulates,

you should consider heavy-duty designs.

Inner components must withstand chemical,

physical and biological contamination

if the meter is to protect against fuel

variance. Some meters are built with selflapping

materials, such as graphite deck

plates and hard-coated rotary valves, that

repair the erosion caused by small particles.

You’ll also want to consider a meter

with built-in stroke control to reduce drift

potential.

Tackle fuel variance with a deeper dive

Every system is different; the causes of

fuel variance will vary and depend on

different factors. While many are wellunderstood

and easily detected, like

theft and tank leakage, it’s the hidden

factors that might present the biggest

opportunities for savings. By looking

deeper into the system, whether it’s your

processes for tank charting, filter changes

and meter calibration, or your choice

of filters or meter type, you’ll find new

savings opportunities. You may even want

to consider new monitoring technologies

and services that can help you recapture

lost revenue potential. When you’re

fighting for more margin to invest in your

business, a little extra revenue might just

be a welcome sight.

Danny Seals is product marketing

manager, retail dispensers, with Gilbarco

Veeder-Root.

FUEL QUALITY: WHAT’S

GOOD FOR THE AIR IS

BAD FOR YOUR SYSTEM

Ironically, demand for cleaner,

lower-emissions fuels contributes

to fuel contamination, which in

turn can lead to fuel variance.

This relationship requires some

explanation.

In many areas of North America,

the ethanol content in gasoline has

increased. Ethanol is an additive

that cuts down emissions of carbon

monoxide and other air pollutants.

It also acts as a cleaning agent, so

once it’s in your tanks, it starts

scrubbing. This may sound like a

benefit, but it can lead to issues.

As the ethanol cleans, it causes

particles to break free into the

gasoline. When these particles get

into your fueling system, they can

cause problems, such as clogging

fuel filters and impacting the

performance of your dispenser

meters.

If you sell diesel, you pump

ultra-low sulfur diesel (ULSD).

Sulfur is a natural antimicrobial

agent. When you take it out, a

variety of hydrocarbon-utilizing

microorganisms (called HUMbugs)

start growing. As the HUMbugs

feed on the diesel in your tanks,

they excrete acetic acid, which

corrodes your tanks and creates

clouds of particles. When these

particles reach your dispenser, they

can erode its components.

* While not the subject of this article, note that in some cases, improper calibration by a technician can lead

to less fuel being dispensed, which can expose c-stores to fines for violating weights and measures standards.

34 JANUARY/FEBRUARY By Frank Merrill

As a petroleum retailer the best

thing you can do is make sure your

tire inflator is clean, attractive, and

well maintained.

TIRE INFLATORS: A NECESSARY

OFFERING BUT NOT VERY SEXY

I am often asked…what’s new in tire inflators?

My answer is pretty much the same…not much!

The most important factor in providing

compressed air for inflating tires is to make sure

the equipment works, and works properly 24/7/365,

so that in that time of need, it is there and works.

Ninety nine percent of the driving public simply

go to the closest gas station when they need to

inflate a tire. They don’t say…”oh, I have a low tire,

I’m going to my regular gas station”….because 99

per cent of the time, when you need to inflate a

tire, you’re not in the vicinity of one of your regular

spots for fuel and convenience. So, you simply drive

on to the location of the closest petroleum outlet

and look for the tire inflator. Next up is: “Does it

work, will it inflate my tire(s) so I can be on my way?”

If it doesn’t work, you are disgruntled and you

immediately climb back into your vehicle and look

for the next closest petroleum outlet. Again you’re

not looking for a specific brand, you simply want

to put compressed air in your tire and get back to

your daily routine. This is the same routine that

occurs thousands and thousands of times every day

in Canada and around the world. As a petroleum

retailer the best thing you can do is make sure your

tire inflator is clean, attractive, and well maintained.

The mundane but essential task of inflating a tire

is like a commodity. It isn’t fun, it does nothing but

take up time that you could be doing something that

is fun or productive.

AIR-serv is the world leader in providing tire inflators

to the retail petroleum industry and in maintaining

those tire inflators to the highest standards

with a very high frequency of regular and routine

maintenance. Purchasing a tire inflator and leaving

it to maintain itself is not a good idea. All selfserve

public use equipment is subject to abuse.

Sometimes it’s accidental abuse, and other times

it’s vandalism. Think of all the tasks, jobs, checks,

and duties involved in running a large, high-volume

fueling/convenience location and add a tire inflator

to that mix. Where do you think it will fall on the

priority list? You got it… at, or close to the bottom.

There is a carwash to maintain, walk-in coolers, and

restrooms to maintain, floors to clean, lights to be

replaced, cognizance of theft, not to mention stocking

shelves, fast food operations, ordering product

for the store, the list goes on. So when asked what is

the most important thing about a tire inflator, the

answer is… “that it works.”

Adding to the misery list of a retail operator in

Canada is our severe winter weather. Sub-freezing


temperatures are not nice to compressed

air, as compressing air molecules creates

moisture and moisture freezes. So, having

a workable drying system in the unit is essential

in Canada. If you do not remove the

moisture, the tire inflator will repeatedly

freeze, day after day, all winter long.

Retractors: Let’s talk about retractors.

No company on the planet makes a retractor

that will stand up to heavy public

use. We tested retractors years ago. On

average, an air hose would be retracted in

and out 50-100 times a day, all by different

users, none of which particularly care

about the equipment. To maintain a public

use retractor, one would require daily

maintenance. In service bays, tire inflators

all work. Why? Because the same two

or three service technicians, who know

how to use them and who maintain them,

use the tire inflators. It’s their shop and

their livelihood. Put that same retractor

out in a parking lot and have 30 different

users pull the hose out 75 times every day

in the winter with ice and snow on it. It

cannot stand up to wear, tear, and abuse.

So folks, sorry if you thought this article

would be exciting and full of new technology.

The fact of the matter is, inflating

tires in not very much fun, but it is essential

to maintaining a safe vehicle. Just like

filling up power steering and brake fluid,

windshield washer fluid in the winter, you

have to do it to maintain your vehicle.

The latest technology for self-serv public

use equipment is payment technology

and primarily the introduction of contactless

NFC Tap N Go payment methods.

Many people don’t carry cash any more.

So, being able to accept other forms of

payment activation is critical. The carwash

and retail petroleum industries

have done a good job and continue to be

proactive in introducing new payment

technology. Having said that as 20-25 per

cent of the population are non-banked or

their cards are maxed, accepting cash will

likely never go away, certainly not for the

next 25 years. We are seeing legislation

now (mostly in the US) that is equating

a cashless store as discrimination mostly

against those in the lower tier of the economic

scale. One new payment form will

be in your vehicles on board computer. In

the future, you will pull up to a tire inflator

and be able to tap your on-board

touch-screen, and, boom, the tire inflator

or vacuum will come on. That will be

coming along in the next three to five

years, in my estimation.

In closing, I’m sorry I do not have

much in the way of exciting bells and

whistles for you. As those involved in

retail operations, the best thing we can

do is make sure the tire inflator works.

Physically maintaining this equipment

will never go away as long as there are

pneumatic tires.

Frank Merrill is the executive vice

president of CSC ServiceWorks Canadian

Operations, a company that owns,

operates and maintains over one million

pieces of self-serve public use equipment

throughout North America. He founded

AIR-serv Canada in 1983 and has been a

supplier to the retail petroleum industry

his entire professional life. He resides in

Caledon, Ontario with his wife Christine

and two daughters.

36 JANUARY/FEBRUARY

By Jim Goetz

2020: Another Dynamic

Year for Canada’s Beverage

Industry

THE LIFE BLOOD OF THE BEVERAGE INDUSTRY IS

INNOVATION; THE MANY MEMBERS THAT MAKE

UP THE CANADIAN BEVERAGE ASSOCIATION ARE

CONSTANTLY WORKING TO ADAPT TO GLOBAL SHIFTS

ON SUSTAINABILITY, MORE NO AND LOW-CALORIE

BEVERAGE OPTIONS AND EDUCATING CONSUMERS

ABOUT THE BEVERAGES THEY ENJOY.

Importantly, association members

are leading on those fronts right here at

home in Canada. The beverage industry,

as many Canadians are coming to

understand, is not just traditional pop,

it comprises a wide variety of beverages,

such as 100 per cent fruit juices, sports

drinks, bottled waters, energy drinks,

iced teas, etc. The vast majority of those

products are produced here in more than

200 refreshment beverage facilities, all of

which directly employ more than 20,000

Canadians.

At the core of the refreshment beverage

industry value chain is the manufacturing

sector. It provides a significant boost


According to data

from StatsCan’s

own Canadian

Community Health

Survey, there

was a 10.2 per

cent decrease

in calories from

non-alcoholic

sugar-sweetened

beverages.

Meaning that since

2004, there has

been a reduction

of more than

44 per cent in the

calories consumed

by Canadians

from our members’

beverages.

to the economy, 88¢ for every dollar of

production is retained in the economy

and as a whole, the refreshment beverage

industry’s operations generated in 2013

$6.7 B in value added to the economy (in

terms of GDP), including $3.3 B in labour

income.

Innovation is the driving force for our

members, and more beverage companies

are introducing low and no-calorie

options into the market. In the last year

alone more than 70 products have been

introduced to the Canadian market, including

new recipes and smaller portion

sizes.

The Balance Calories Initiative

launched in 2015 and has worked to reduce

calories by supporting greater options

in order for consumers to balance

their lifestyle with the beverages they

enjoy, while reducing the sugar they consume

from beverages. Balanced Calories

aims to reduce calories consumed from

sugar-sweetened beverages per capita/

per day by 20 per cent by 2025. This is a

meaningful initiative that will have significant

real-world impact in helping people

reduce their consumption of calories and

sugar from beverages.

Since the launch of the initiative, according

to data from StatsCan’s own

Canadian Community Health Survey,

there was a 10.2 per cent decrease in

calories from non-alcoholic sugar-sweetened

beverages. Meaning that since 2004,

there has been a reduction of more than

44 per cent in the calories consumed by

Canadians from our members’ beverages.

The reduction is significant, representing

millions of calories from sugar being removed

from Canadians’ diets.

The hard work of the industry does not

stop there. The beverage industry is working

to drive innovation not only affecting

what is inside the bottle, but the bottle

itself. Packaging has played an important

role in making sure its materials are constantly

improving in a more sustainable

direction.

The beverage industry is on track to

using industry leading levels of recycled

content in packaging. Including commitments

to use between 25-50 per cent recycled

materials, as well as recycling one

container for each sold. Our members are

also committed to improving packaging

technology in order to reduce waste and

improve the consumer experience. We

strive to monitor calorie consumption

through variable packaging sizes by developing

innovative forms of recycled

material-based packaging.

Bottled water is packaged using PET

plastic, or polyethylene terephthalate

– one of the most environmentally

friendly, low-carbon-footprint packaging

materials available. When recycled,

recovered PET is used to make playground

equipment, automobile parts,

carpeting, fleece clothing, sleeping bags,

shoes, luggage, and other plastic containers.

Recovered PET bottles – which

are recovered at an average rate of approximately

75 per cent in Canada – can

also be recycled to produce new PET

bottles in an energy efficient manner. On

average, it takes 70 per cent less energy

to produce a bottle from recycled PET

plastic than from raw material.

When consumers choose to hydrate,

modern product choices are nearly

endless. Beverage manufacturers are

responding to consumers’ evolving preferences,

as consumption of sugars from

beverages has decreased by 20 per cent

per capita since 2004. The modern beverage

market in Canada has nearly 50 per

cent of products with reduced calories,

and bottled water is an important part of

this mix. New varieties of bottled water

are rapidly coming to market. Whether

its regular, sparkling, flavoured, or vitamin-enhanced,

there is a bottled water

option to meet every consumer’s taste

profile.

The Canadian Beverage Association

and its members believe that all stakeholders,

including industry, government,

and not-for-profit health organizations,

play a role in developing workable solutions

to serious health issues. Solutions

put forward must reflect the diet and

lifestyle of Canadians, and research from

a wide range of sources.

Jim Goetz is the president of the

Canadian Beverages Association, the

national trade association representing

the broad spectrum of companies

that manufacture and distribute the

majority of non-alcoholic refreshment

beverages consumed in Canada.

38 JANUARY/FEBRUARY

Ad Index

AeroDry Systems.............................................................OBC

Air-Serv................................................................................ 17

Bulloch Technoliges............................................................25

Distribution Regitan............................................................. 31

Gourmet Chips..................................................................IBC

ICA......................................................................................18

International Drying Corp....................................................16

MI Petro...............................................................................23

Modern Wash........................................................................ 7

National Energy Equipment Inc..........................................26

NewWave Industries...........................................................35

Oasis Car Wash Systems..............................................13, 29

OPW Retail Fueling.............................................................12

Rockyview Industries Inc....................................................28

Washtech............................................................................16

Women in Carwash ...........................................................6

WPMA..................................................................................38

XpressWash........................................................................32

Mondo Products................................................................ IFC

Go towww.wpmaexpo.com for information, to register online or call 1 (888) 252-5550

Keynote PAUL RYAN

Speaker of the U.S. House of Representatives (2015-2019)

TUESDAY

Educational Sessions

HOW TO HIRE

and

Retain Truck Drivers

- Mel Kleiman,

Humetrics President

BEST PRACTICES

to Avoid Fraud at

Retail Outlets and

the Workplace

- US Secret Service

CYBER SECURITY

For Your Business!

- Patrick Godfrey,

Slick Rock Security President

THE CHECKLIST

Be Prepared on

Cyber Security,

Active Shooter,

Mobile Device,

OSHA,

Distracted Driving

- Federated Insurance

FEDERAL

Legislative Updates

- Rob Underwood,

PMAA President

EXPO at the Mirage in Las Vegas, NV, USA

WEDNESDAY Events

KEYNOTE:

Paul Ryan

Ladies Luncheon:

“Big Money Bingo”

BRAND Meetings

CARDLOCK Meetings

THURSDAY

Educational Session

THE FUTURE

OF FUEL

& Renewable Fuel

Outlook

February 18-20, 2020

WPMA

CCC19 NovDec hlf1018-TopicWX20.indd 1

10/15/19 4:56 PM

THE HOTTEST


HAT TRICK

Aubrey D. Rebel TM

Potato Chips are:

• Hot and spicy

• Great tasting

• Extra crunchy

plus

• All Natural

• Kosher Certified

• Gluten Free

• Peanut Free

• ZERO TRANS FAT

• ZERO CHOLESTEROL

• Shelf Life

up to One Year

TEL: 1-866-414-2447 | FAX: 1-877-866-6495

WWW.GOURMETCHIP.COM

Contact your local wholesaler

or Acosta Canada sales rep

for more information.

40 JANUARY/FEBRUARY

Convenience & Carwash Canada January-February 2020 issue

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