JLL Argentina Capabilities - 2020

Argentina
Our Service Capabilities
2020

Company background
Company
background
Our values underscore
our commitment to clients
and provide direction for
everything we do.
Who we are
We look beyond the present to deliver products and services that help real
estate owners, occupiers and investors achieve their business ambitions. With
2018 revenue of $16.3 billion, our 90,000 colleagues served clients in over 80
countries from nearly 300 corporate offices.
We are an industry leader in property and integrated facility management
services, with a portfolio of 4.6 billion square feet worldwide.
During 2018, we completed 37,500 leasing transactions for landlord and tenant
clients, representing 1.07 billion square feet of space. We provided capital
markets services for $179 billion of client transactions in 2018.
LaSalle Investment Management, our investment management business, is one
of the world’s largest and most diverse in real estate with $60.5 billion of assets
under management as of December 31, 2018.
Our regional platform
Wholly-owned operations throughout the region. Full service capabilities,
extensive track record on Latin America, single-point accountability.
Compensation structure supporting advisory approach.
We work with clients from all kinds of industries; from tech startups to big global
firms. We work with people who buy, build, occupy and invest in industrial,
commercial, retail, residential and hotel real estate.
We’re here for all the people and companies who want to find and create
amazing spaces in our cities.
Operating on 15 Latin America countries with a workforce of over 3,000 +
employees and more than 7,6 MM of sq. mts under our administration.
In over
80 countries
A global workforce of over
92,000 employees
U$S 16.3 billion
Our annual revenue
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Today we are...
focused completely on clients. We work hard to give the
best advice and deliver the best solutions to meet individual
client needs.
Our people, the most knowledgeable in the industry, have
uncommon abilities to see and respond to trends and
details that others miss.
We know the value of – and work to maintain – enduring
relationships with our clients. We have a hard-earned
reputation for attracting, retaining, and rewarding the best
people and teams. We value and are known for teamwork,
both within our company and with our clients.
We understand that sustainability can and should
impact all aspects of our organization, whether our
people, our bottom line, or our relationship with the
communities in which we operate. We also understand that
sustainability is a driver for improved performance, allowing
us to extend better service offerings to our clients, better
value to our shareholders and better career opportunities to
our employees.
It is this understanding that informs our commitment to
maintain and improve our role as a responsible corporate
citizen through our sustainability program, Building a Better
Tomorrow.
By achieving ambitions, we will
continue to:
Innovate...
to stay at the top of our industry.
Build...
on diversity and inclusion as strategic
priorities.
Lead...
the way in data, information, and
technology.
Commit...
to social, financial, and environmental
responsibility and sustainability.
Execute...
with the highest levels of integrity.
Today and the future
“Shared values define us; teamwork, ethic and excellence”
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Our history in LatAm
Our history in
Latin America
Curitiba office opens
Santiago office opens
Start of operations in Tijuana and
expansion of Hotels across the region
Start of Jones Lang LaSalle
Hotels Regional Operations
JLL Argentina's new headquarters
Start of operations in Mexico
Merger: Jones Lang Wootton /
LaSalle Partners Integrated Global
Platform (NYSE ticker “JLL”)
New business
unit in Argentina:
Industrial
1992 1996 1999 2000 2001 2002 2003 2004 2007 2008 2011 2014 2017 2018
Start of operations in Brazil:
São Paulo office opens
San Juan office
opens
New business
unit in Argentina:
Retail
Start of South Latin America
operations: Buenos Aires
office opens
Rio de Janeiro office opens
Start of Jones Lang LaSalle
Hotels – Brazil
Start Lima Office
28 years operating in Latin America and 20 years
operating in Argentina.
Monterrey office opens
Operations start in Colombia,
Venezuela, Costa Rica, Puerto
Rico and Panama
Jones Lang LaSalle changes
brand name to JLL
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JLL Argentina
JLL Argentina
JLL has been active in Argentina since 1999, and since 2000
provides integrated real estate services to both users and
investors, as well as developers.
JLL Argentina is well experienced in offering advisory and
implementation services to local, regional and international
clients and organizations. We are therefore able to provide
a unique mix of local market knowledge/benchmarking and
global best practices. This ensures a consistent approach,
service delivery and reporting process for all aspects of the
assignment. Our Argentine office is the head of our regional
Transaction Management operation.
We have a considerable track record working with local and
multinational companies, and are experienced in the office,
industrial and retail sectors.
The main service lines in Argentina are: Transactions, Project
& Development Services, Integrated Portfolio Services and
Integrated Facility Management.
We are more than 270 professionals in Argentina, with
diverse backgrounds and expertise.
Unique advantages
■ JLL’s wholly owned operation in Argentina – as opposed to franchises or joint-ventures with local brokerage firms –,
which supports our unique “one-firm” coverage for the provision of consistent, integrated global services with a “Client
First” focus.
■ A sharing culture supported by a salary plus bonus compensation structure, which promotes objectivity and unlinks
front-end advisory from subsequent transaction incentives. As a result, our employees act as real estate
advisors rather than brokers trying to collect the largest commission possible.
■ Proven ability to add value through our experience and knowledge of tenant representation, capital markets and
disposition best practices.
■ Access to market and transactional knowledge/benchmarks both in the local and global markets.
■ Exposure to, and knowledge of, best-in-class organizational and service delivery models.
■ Advisory approach that ensures full market coverage as well as reduced conflicts of interest.
■ Unparalleled track record in assisting companies and institutions to secure real estate in the most efficient
manner by providing combined space planning, transactional and project management services.
Competitive advantages
■ Transaction management expertise results in quicker speed-to-market.
■ Large-scale project management practice specializes in on-time, on-budget delivery.
■ Lease administration experts deliver cost savings and negotiate leverage.
■ Facilities management reduces operating costs and improves maintenance.
■ Proactive asset management right-sizes occupancy and identifies new cost-saving opportunities.
■ Expertise and relationships allow us to identify opportunities for redevelopment and capital sourcing.
■ Energy and sustainability solutions drive asset value.
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Our Services
Our
Services
Our diverse outsourcing services address clients' needs across
the real estate life cycle.
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Our Services
List of
Services
Agency Leasing
Executes marketing and leasing programs on behalf of investors, developers, property
companies and public entities to secure tenants and negotiate leases with terms that
reflect our clients' best interests.
Lease Administration
Helps clients centralize their lease management processes. Whether clients have a
small number of leases or a global portfolio, we assist them by reducing costs
associated with incorrect lease charges, right-sizing their portfolios through lease
options, identifying underutilized assets and ensuring regulatory compliance to
mitigate risk.
Tenant Representation
Establishes strategic alliances with clients to deliver ongoing assistance to meet their
real estate needs and to help them evaluate and execute transactions to meet their
occupancy requirements. Tenant Representation Services is also an important
component of our local market services.
Valuation & Consulting
Services
Provides clients with professional valuation services and helps them determine market
values for office, retail, industrial and mixed-use properties. Such services may involve
valuing a single property or a global portfolio of multiple property types.
We assist clients by defining space requirements, identifying suitable alternatives,
recommending appropriate occupancy solutions, and negotiating lease and
ownership terms with landlords. We help our clients lower their real estate costs,
minimize real estate occupancy risks, improve occupancy control and flexibility, and
create more productive office environments. We employ a multi-disciplinary approach
to develop occupancy strategies linked to our clients’ core business objectives.
We conduct valuations, which typically involve commercial property, for a variety of
purposes, including acquisitions, dispositions, debt and equity financings, mergers
and acquisitions, securities offerings (including initial public offerings) and
privatization initiatives. Clients include occupiers, investors and financing sources
from the public and private sectors.
Capital Markets
Provides advisory in the sale and purchase of real estate assets and individual portfolios
for property investment, including development of broker opinion of value, strategic
valuations of properties, and technical due dilligence in order to ensure successful
transactions.
Research
Our research department’s responsibility is the tracking and analysis of the corporate
market. This includes the verification and update of a detailed, extensive quantitative
and qualitative database, the calculation and application of market metrics, and the interpretation
of macroeconomic fluctuations as they apply to the commercial real estate
sector, among other tasks.
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Our Services
Property Management
Provides on-site management services to real estate owners for office, industrial,
retail, multi-family residential and specialty properties. We seek to leverage our
market share and buying power to deliver superior service and value to clients.
Our goal is to enhance our clients’ property values through aggressive day-to-day
management. We may provide services through our own employees or through
contracts with third-party providers. We focus on maintaining high levels of
occupancy and tenant satisfaction while lowering property operating costs.
Hotels Services
We deliver specialized Capital Markets Services for hotel and hospitality assets and
portfolios on a global basis, including investment sales, mergers and acquisitions and
financing. We provide services to assets that span the hospitality spectrum: luxury
properties; resorts; select service and budget hotels; golf courses; theme parks;
casinos; spas; and pubs.Including hotel valuations and appraisals, acquisition advice,
asset management, strategic planning, management contract negotiation, consulting,
industry research and project and development services for asset types spanning the
hospitality spectrum.
Project and Development
Services
Provides a variety of services to tenants of leased space, owners in self occupied
buildings and owners of real estate investments. These include conversion
management, move management, construction management and strategic
occupancy planning services. Project and Development Services frequently manages
relocation and build-out initiatives for clients of our Property Management Services,
Integrated Facility Management Services and Tenant Representation Services units.
Project and Development Services also manages all aspects of development and
renovation of commercial projects for our clients, serving as a general contractor in
some cases.
Integrated Facility
Management
Provides comprehensive portfolio and property management services to
corporations and institutions that outsource the management of the real estate they
occupy. Properties under management range from corporate headquarters to
industrial complexes. The competitive trends of globalization, outsourcing and point
of contact from their real estate service providers. We generally develop performance
measures to quantify the progress we make toward goals and objectives that we have
mutually determined. We may provide services through our own employees or through
contracts with third-party providers (as to which we may act in a principal capacity or
which we may hire as an agent for our clients).
Integrated Portfolio
Services (IPS)
Is a flexible, scalable and partner-based platform which integrates 4 key portfolio
services: Transaction Management, Strategic Consulting, Workplace Strategy and
Occupancy Planning. Fragmented thinking and lack of real-time portfolio data often
prevents companies from delivering effective real estate business strategy
- an essential for competing in today's global economy. Integrated Portfolio Services is
our response to those needs.
Energy and Sustainability
Services
Helps occupiers and investors develop their corporate sustainability strategies, green
their real estate portfolios, reduce their energy consumption and carbon footprint,
upgrade building performance by managing Leadership in Energy and Environmental
Design (‘‘LEED’’) construction or retrofits and provide sustainable building operations
management.
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Key
Staff

Key Staff
Firm Management
Key Staff
Shannon Robertson
Regional Director - Greater Latin America
Managing Director - Latin America Markets
Rodrigo Millán
Regional Director - South Latin America
Managing Director - Argentina, Bolivia, Paraguay & Uruguay
Mr. Robertson has 25 years of real estate experience in the investment, financing and service
sectors. He has lived in Latin America for the past 18 years.
Prior to JLL, Mr. Robertson was involved in loan origination, investment and asset
management for real estate assets at Citigroup in Argentina and Clarion Partners in New York.
Mr. Robertson is Managing Director of JLL’s Greater Latin America (“GLA”) region which consists
of all countries in Latin America except for Mexico and Brazil. He is responsible for the delivery
of JLL’s transactional and project management services in the region and provides executive
oversight for key client relationships through JLL’s Integrated Portfolio Service group. He
joined JLL in 2000 and since has performed different managing roles contributing to the
company’s regional growth in Latin America.
JLL established operations in Latin America in 1992 and currently has 11 corporate offices,
operates in 19 countries, manages over 5 million of square meters and has a regional
workforce of approximately 2,200 people. Offering a full range of real estate services including
Facility and Property Management, Project Management, Capital Markets Services, Tenant
Representation, Agency Leasing, Valuation, Consulting and Research. Principal offices include
Mexico City and Monterrey in Mexico; São Paulo, Rio de Janeiro in Brazil; Buenos Aires,
Argentina; Santiago, Chile; and Bogotá, Colombia.
Mr. Robertson earned a Bachelor in Business Administration from Baylor University with
concentrations in Real Estate and Finance.
Rodrigo Millán is currently a Regional Director for JLL and Managing Director with country line
management responsibility for Argentina, Bolivia, Paraguay and Uruguay.
Mr. Millán has skills and experience in a range of businesses and geographies. He started his
career in 1997 as a researcher at Mackenzie Hill, a British real estate firm focused on South
America with offices throughout the region. During his tenure at Mackenzie Hill, Mr. Millán
acquired diverse experience working on a variety of assignments ranging from consulting and
valuations to tenant representation and leasing.
Rodrigo joined JLL in 2000 as an agency leasing broker in Argentina, where he developed and
implemented marketing strategies and campaigns for major office and industrial projects. He
then worked successively in capital markets and tenant representation while also overseeing
valuations and consulting services. Mr. Millán has also been responsible for regional service
lines across Latin America including tenant representation, capital markets and project
management. Before his Regional Director, South LatAm position, Rodrigo started and
developed the JLL Chile office, and served as Country Manager for Argentina and Chile.
Mr. Millán completed studies in Economics at Universidad del Salvador and a postgraduate
course on Real Estate Development and Management at Universidad de San Andrés, both in
Buenos Aires.
He speaks fluent Spanish and English.
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Key Staff
Transaction & Consulting Services
Key Staff
Gonzalo Meira
Brokerage Director - Markets Transactions
Transaction & Consulting Services
Gonzalo Meira works primarily in the execution and development of JLL’s Brokerage Business Unit with a focus on
Listing Representation, Tenant Representation and Capital Markets. He coordinates this Business Unit.
Over the last few months, Mr. Meira has been involved in several projects of Tenant Representation. He has extensive
experience in the Buenos Aires office market.
Prior to JLL, Mr. Meira worked as a Broker at Colliers International for five years. In this role, he was responsible for
prospecting new clients; specializing in investments and Tenant Representation.
Before joining Colliers International, he worked as a Corporate Executive at Grupo OMINT. In this position, he was
responsible for the development of new corporate business.
Gonzalo completed a Marketing and Sales Specialization Program at Universidad del Salvador. He also attended a
Leadership and Strategic Motivation Course at the Asociación Argentina de Marketing and a seminar on Commercial
Management and Effective Negotiation.
Silvina Lascano
Senior Broker - Markets Transactions
Transaction & Consulting Services
Silvina Lascano works as a Broker witha focus on Tenant Representation, Listings Representation and prospecting
new clients since January.
Prior to JLL, Mrs. Silvina worked as a Broker at L.J. Ramos. In this role, she completed numerous transactional
assignments in Argentina, including clients such as Fox Sports Latin America, Quilmes and Mitsubishi Corp., among
others. Additionally, she was responsible of Tenant Representation and Listing Representation. Furthermore, she was
in charge of the Research department.
Before joining L.J. Ramos, she worked as a PR for Tenaris in in the Supply Chain Planning and Resources Planning
departments.
Silvina holds an auctioneer license from Universidad de Morón. She completed courses on Coaching and Commercial
Management and Effective Negotiation. She speaks Spanish and English fluently.
Claudio Starkloff
Senior Broker - Markets Transactions
Transaction & Consulting Services
Claudio Starkloff is a corporate broker with more than 10 years of experience in Commercial Real Estate, Tenant Representation
and Listing Representation.
He joined JLL in November 2017. Prior to joining JLL, Mr. Starkloff worked at Toribio Achával, in the Offices and Block Sales
department. In this capacity, he completed transactions with companies such as Banco Santander Río, Bloomberg, Sura
Seguros, Alstom and AES, among others. He is also experienced in the preparations of public tenders, having participated in
several operations with a number of state agencies.
Mr. Starkloff studied a Political Science at Universidad de Buenos Aires, and is a Real Estate Consultant certified by the Cámara
Inmobiliaria Argentina. He speaks Spanish and English fluently, and has knowledge of Portuguese.
Facundo Carreras
Broker - Markets Transactions
Transaction & Consulting Services
Facundo Carreras works primarily in the execution and development of the JLL’s brokerage business unit in Argentina, with a
focus on the industrial and logistics markets.
Over the last few months, Mr. Carreras has been involved in several Tenant Representation and Landlord Representation projects.
Prior to joining JLL, Facundo worked at Colliers International, starting on 2015 and based in Buenos Aires, as Analyst of Market
Research. In this role, he was responsible for delivering market reports, consulting studies and customized reports aimed at
particular real estate projects. Additionally, he provided support for transaction engagements.
Carreras is currently finishing a degree in Industrial Engineering at Universidad Nacional de San Martín. He speaks fluent Spanish
and English.
Diego Grau
Broker - Markets Transactions
Transaction & Consulting Services
Diego Grau is a broker specialized in the retail market, working primarily in the representation of property owners and tenants,
offering an integral approach to professional services.
He joined JLL in 2018, having previously worked at Banco Santander Río, where he developed a career over 17 years. Diego
was involved in the renegotiation of a portfolio of 35 lease contracts of Banco Santander Río, and is currently working on those
expiring in 2019/2020.
Grau completed several courses on negotiation, leadership and project management. He is fluent in Spanish and English.
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Key Staff
Transaction & Consulting Services
Key Staff
Pablo Denisienia
Manager - Corporate Transactions
Transaction & Consulting Services
Pablo Denisienia works primarily in the execution and development of JLL’s transactions business in Argentina, with
special focus on Tenant Representation and Capital Markets.
Pablo joined JLL in 2010 as a Research & Consulting analyst. After two years in this position he began providing
support to the Tenant Representation team, where he eventually became responsible for the execution of corporate
transactional projects.
During the last nine years with JLL, Pablo has completed numerous projects in Argentina, including tenant
representation assignments for Lenovo, adidas, Moody’s, United Airlines, Shell, MUFG Bank, Morgan Stanley and
Crédit Agricole CIB and Deutsche Bank, among others; as well as capital markets transactions such us buy-side
advisory assignments for HSBC and Halliburton, and freehold disposition assignments for P&G and MSD.
Pablo earned a Bachelor’s Degree in Economics from Universidad Nacional de la Plata, and a Master’s Degree in
Finance at San Andres University.
He speaks Spanish and English fluently.
Agustín Alcoleas
Manager - Valuation & Consulting
Transaction & Consulting Services
Agustín Alcoleas works primarily on the execution and development of JLL’s Research and Consulting & Valuations
departments for the South Latin American region. His responsibilities include real estate data aggregation and
analysis as well as the production of reports and deliverables. He also supports the Transactions team.
Over the last few years, Mr. Alcoleas has been involved in several consulting engagements including tenant
representation reports and valuations for office, industrial and retail properties.
Prior to joining JLL in 2015, Mr. Alcoleas worked at Colliers, starting on 2002 and based in Buenos Aires, as Head of
Market Research. In this role, he was responsible for delivering market reports, consulting studies and customized
reports aimed at particular real estate projects. Additionally, he provided support for transaction engagements.
Mr. Alcoleas is an Architect from Universidad de Buenos Aires. Moreover, he completed postgraduate studies on
Business Intelligence at Universidad Tecnológica Nacional (UTN), as well as other courses covering the financial and
technical aspects of real estate.
He speaks fluent Spanish and English.
Santiago García Fernandez
Consultant - Corporate Transactions
Transaction & Consulting Services
Santiago García Fernández works primarily in the execution and development of JLL’s transactions business in
Argentina, mainly focused in Tenant Representation.
Prior to JLL, Mr. García Fernández worked as an Analyst in the Urban Development Projects at Banco Hipotecario.
In this position, he was responsible for analyzing transactional documentation including title deeds, plans, urban
project proposals and offer letters. He was also in charge of overseeing presentations to the Executive Committee of
the Ministry of Economy and reported to the Legal Department on real estate transactions, providing all the necessary
legal documents.
Before joining Banco Hipotecario, he worked for Cano Propiedades –a real estate family business– in the acquisition,
disposition and lease of different real estate assets such as land plots, residential properties, and offices.
Mr. García Fernández has a Bachelor's Degree in Business Administration from Universidad del Salvador, Buenos Aires
and he holds an auctioneer license from Universidad Siglo 21, Buenos Aires. He speaks Spanish and English fluently,
and has knowledge of basic French.
Guido Mosin
Manager - Research
Transaction & Consulting Services
Mr. Mosin works primarily on the execution and development of JLL’s Research department for the South Latin
American region. His responsibilities include real estate data aggregation and analysis as well as the production of
reports and deliverables. He also supports the Transactions team.
Over the last few years, Mr. Mosin has been involved in several consulting engagements including tenant
representation reports and valuations for office, industrial and retail properties.
Between 2012 and 2016, Mr. Mosin worked at Colliers, based in Buenos Aires, as Analyst of Market Research. In this
role, he was responsible for delivering market reports and customized studies aimed at particular real estate projects.
Additionally, he provided support for transaction engagements.
Mr. Mosin has a degree in Political Science from Universidad de Buenos Aires. Moreover, he has postgraduate studies
in Public Opinion, and other courses in Marketing and Communications.
He speaks fluent Spanish and English.
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Key Staff
Integrated Portfolio Services - IPS
Key Staff
Carlos Kolmans
National Director - IPS Head Latin America
Integrated Portfolio Services
Carlos is based in Argentina and leads the Integrated Portfolio Services platform in Latin America.
Carlos joined JLL in 2006 and has over 15 years experience working within CREM related matters.
Before relocating to Latin America, he worked for the JLL Corporate Solutions department in Germany. Previous to
joining JLL, he performed as Portfolio Manager within the Corporate Real Estate Department of ThyssenKrupp AG.
Carlos Kolmans´ experience includes advisory, transaction, and project management skills in complex and
multinational environments. He has a wide experience with outsourcing programs in the real estate context with a
variety of national and international clients from various industries.
In the last years, Carlos has been dedicated to grow our service platform for international corporations in Latin
America; including Portfolio Strategy as well as Workplace and Change Management advisory services.
Joaquin Parra
Associate Director – Transaction Management Lead LatAm
Integrated Portfolio Services
Joaquin is currently the Account Manager for the adidas account in Latin America, working closely with the client and leading all
their transactions in the region. His role also includes leading the growth of the business, the management of the regional team
and assembling the right structure for each client account.
Has worked as a Transaction Manager for accounts such as Procter & Gamble, SAP, JPMC, Thomson Reuters, Nielsen and IPG.
Joaquin joined Jones Lang LaSalle in 2012 and has over 10 years of professional experience.Before joining Jones Lang LaSalle,
he worked as a Real Estate Consultant for Colliers International and as a consultant for Hotel Development projects at HVS.
Joaquin attended Universidad Torcuato Di Tella where he holds a Bachelor Degree in Business Economics as well as a Masters in
Finance. He speaks Spanish, English and Portuguese fluently.
Agustina Mortola
Consultant - Portfolio Strategy
Integrated Portfolio Services
Roberto Patiño
Associate Director - Brazil Desk Head
Integrated Portfolio Services
Roberto is an Associate Director at JLL Integrated Portfolio Services | Brazil Desk, working with large Global and Local
Corporations in the optimization of their Real Estate Portfolio in Latin America. Roberto manages and translates
corporate needs with local markets teams by providing: Portfolio Strategy, Transaction Management, Workplace
Strategy, Change and Move Management.
Roberto has 15 years’ experience in Real Estate, dealing with international and domestic clients across Office,
Industrial, Retail and Residential segments, in projects ranging from investments, dispositions, agency leasing
to tenant representation. Other services include real estate advisory for pension funds and institutional clients,
international and domestic. Since 2010 at JLL Brazil, Roberto has been involved in over $900 MM of transactions.
Holds an MBA degree from Columbia Business School in NYC, a Mechanical Engineering degree from University of
São Paulo and a Journalism Degree from F.I.A.M.. Also has extended education studies in Real Estate Business from
F.A.A.P., and Real Estate Investments from F.G.V.. He is a registered Real Estate Broker in Brazil (CRECI). Roberto is
fluent in Portuguese, Spanish and English.
In her current role at JLL, Agustina is responsible for leading consulting projects aimed at aligning real estate activities with
client’s objectives for sustainable growth. She focuses on developing strategies that integrates business drivers, financial targets
and occupancy objectives.
During her time in the company, she worked in various Portfolio optimization project to help clients align their Real Estate
strategy with their business objectives. Before joining the Consulting team, she worked as an embedded Transaction
Management Analyst for the P&G account.
Agustina attended San Andres University, where she holds a Bachelors degree in Economics. Also, she earned a diploma in
Investment project evaluation from ITBA University and is certified in La Marsh Global to implement change management
procesess. She speaks fluent Spanish and English.
Lionela Ricobelli
Consultant - Workplace Strategy & Change Management
Integrated Portfolio Services
Lionela is based in Buenos Aires, Argentina and works as a workplace strategy and change management consultant of the
Strategic Consulting Team in Latin America. As a consultant, she is in charge of supporting clients during the change process as
well as delivering recommendations and the workplace strategy that will help clients to meet their needs according to their goals
and requirements.
Lionela is part of JLL since 2017. Initially she joined the PDS Team in Madrid, Spain, working as a Workplace Consultant. In 2018,
Lionela started working as a Workplace Strategy and Change Management Consultant under the IPS-Latam region team.
Has a Master Degree in Strategic Design of Spaces (MSD), graduated with Hons from IE Business School in Madrid, Spain (2018).
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Key Staff
Project & Development Services
Key Staff
Mercedes Balmaceda | LEED AP ID+C
National Director - South Latin America
Project & Development Services - Corporate Solutions
Balmaceda is responsible for the Project Management services delivery of Corporate Solutions Accounts. She ensures service
excellence and consistency according to our global agreements. In addition, she oversees Business Development coordination
for Latin America Region. As market expert she supports JLL global teams in developing adjusted solutions for large pursues,
including talent identification and commercial approach.
Mercedes is an Architect, earning her degree at the University of Buenos Aires. She took a specialization courses in Technology
and Production in the Architecture and Finance of Construction at the University of Buenos Aires. Since 2009 she is a LEED
accredited professional in ID + C, and in 2018 she earned a Degree in Management at UCEMA.
Her native language is Spanish, and she fluently manages the English language.
Natalia Cesio
Senior Project Management
Project & Development Services – Corporate Solutions
Cesio is currently in charge of Multisite Account PM Services for Citibank and Santander, JLL is providing onsite support for
both Banking Realty Services Department for Central offices and Branches in the country. Recently she was also in charge of
PM´s team for Arcos Dorados Construction Works supervising branches around Argentina. She has worked in HSBC Argentina
Corporate Real Estate Department for bank branches and central offices in the country, coordinating PM’s group, ensuring the
best possible processes of optimization. In JLL she has also worked, as a Project Manager on small scale projects for clients
like Mastercard and British Telecom. From 1997 to 2008 she worked for INC S.A., initially in charge of the offices expansion and
recurring improvement for the Real Estate business unit.
Cesio earned her degree in Architecture and has completed studies in Construction Management, both at the University of
Buenos Aires. Cesio is fluent in Spanish, French and English.
Cecilia Vivino
Senior Project Management
Project & Development Services – Corporate Solutions
Diego Pinto
National Director - South Latin America
Project & Development Services - Markets
Diego Pinto Escalier is National Director and leader of Project Management services for Chile, Chile and Peru.
He is currently responsible for deploying the JLL service platform and can verify that they comply with the JLL services.
Before joining JLL, Diego attended for 16 years in the field of architectural consulting in Canada and the United States.
His consulting experience is mainly based on the commercial and institutional field. He also participated in several projects
for the Department of National Defense of Canada. While in this country, Diego was the project architect for several large office
renovation and conversion projects for Manulife, Sun Life, Cowan Insurance and other large insurance companies in Canada.
Pinto Escalier graduated in Architecture at the University of Buenos Aires.He speaks English and Spanish fluently.
Gustavo Gimeno
Associate Director - South Latin America
Project & Development Services - Markets
Gimeno acts as a Senior Project Manager and Project Leader for JLL´s Life Science Practice. Has developed expertise in
developing Labs facilities for global pharmaceutical firms, having completed renovations for Biogen Lab, and new QC lab design
and construction for Shire and Amgen. He is currently leading an 8,000 SQM renovation for Novartis Headquarters. He also has
industrial experience having completed a 8,000 SQM, U$S 16 million, Greenfield Record Center for Iron Mountain Argentina in
Ezeiza.
Before joining JLL, Gimeno worked as Project and Construction Manager for Gemmo America (Argentina) where he coordinated
the work of surveying, generated technical documentation including budget, technical specifications, and construction
management of projects for clients such as Telecom Argentina and Personal (Argentina).
Gimeno earned his degree in Architecture from the University of Buenos Aires, Argentina. He is fluent in Spanish and English.
Fernando Martínez
Associate Director - South Latin America
Project & Development Services - Markets
She is currently leading the Real Estate Development Project in Santa Cruz de la Sierra (65,000 square meters + mixed uses).
Previously she managed the Closing Project of Thomson Reuters Argentina. Management of bidding processes, design and
execution of new works within the three buildings of the company in Buenos Aires.
She served as the Coordinating Architect of WeWork Latam, as well as managing projects for the Dazzler / Splendor Latam Hotels
chain.
Cecilia is highly qualified in BIM environments, international project development, LEED regulations and Sustainability applied to
Architecture and Construction Projects. She is an architect received from the University of Buenos Aires.
Mr. Martinez is a Senior Project Manager and LEED Green Associate with JLL Project Development Services in Argentina.
With 8 years in the company he has large experience in PM Services for commercial and retail projects, During the last years he
has been responsible of leading dedicated teams in corporate clients offices as well as multisite implementations for commercial
and retail build-outs.
Mr. Martínez earned his degree in Architecture and has completed Graduate Studies in Project and Construction Management
both at the University of Buenos Aires, and participated in an internship program sponsored by the Spanish Ministry of Labor in
2010. During the beginning of 2014 he became a LEED Green Associate professional.
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Awards
and Recognition
Awards and Recognition
We won numerous awards and recognitions which reflect the quality of the services we provide to our
clients, the integrity of our people, and our desirability as a place to work.
■ A LinkedIn Top Company Top Attractor - Where the world wants to work now 3rd year in a row
■ Perfect Score on the Human Rights Campaign Foundations Corporate Equality Index 5th year in a row
■ World’s Most Ethical Companies Ethisphere Institute 12th year in a row
■ World’s Most Admired Companies Fortune magazine 4th year in a row
■ America’s Most JUST Company in the Real Estate Industry Forbes 3rd year in a row
■ 100 Best Companies Working Mother 2nd year in a row
■ Energy Star Sustained Excellence Award U.S. Environmental Protection Agency 7th year in a row
■ 50 Out Front: Best Places for Women & Diverse Managers Diversity MBA Magazine 4th year in a row
■ The International Property Awards has named JLL the Best Property Consultancy in Central & South America
7th in a row
■ Latin America N°1 Real Estate Advisor and Consultant at the Euromoney Real Estate Awards 3rd year in a
row
■ Fortune 500 list 4th year in a row
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Case Studies
Transactions
Case Studies
Lease contract renewal
3,563 square meters
2019
New lease acquisitions
1,597 square meters
2019
New lease acquisitions
1,383 square meters
2019
New lease acquisitions
1,310 square meters
2019
New Lease acquisitions
500 square meters
2019
Lease renewal
14,831 square meters
2018
Company: NCR
Building: Av. Belgrano 555 "Belgrano
Office"
Rent reduction, drawing the lease
down to market values
Company: IT Company (client’s
name cannot be revealed due to
confidentiality agreement)
Building: Vedia 3636 "Dot Office
Building"
The Client decided to relocate its
offices.
Company: PRA Health Sciences
Building: Juana Manso 205 "Puerto
León Building"
The Client decided to relocate
its offices. After analyzing many
alternatives, JLL secured very
attractive commercial terms on
behalf of the Client.
Company: Regus
Building: Ing. E. Butty 240 “Laminar”
Consolidation of a new business
center in Buenos Aires. After
analyzing many alternatives, JLL
secured very attractive commercial
terms on behalf of the Client.
Company: Berkeley Research Group
Building: Arias 1600
The Client decided to relocate its
offices.
Company: HSBC
Building: Martín García 454 "Edificio
Cruz de Malta"
Renewal of the rental contract
corresponding to one of the
largest buildings operated by the
bank in Argentina.
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Case Studies
Transactions
Case Studies
New lease acquisition
4,312 square meters
2018
Lease contract renewal
2,945 square meters
2018
New lease acquisitions
1,388 square meters
2018
New lease acquisitions
980 square meters
2018
New lease acquisitions
900 square meters
2018
New lease acquisitions
327 square meters
2018
Company: IT Company (client’s
name cannot be revealed due to
confidentiality agreement)
Building: Av. del Libertador 7200
“Centro Empresarial Libertador”
Relocation and consolidation of
front office in Buenos Aires. As part
of a consolidation project, the Client
decided to relocate its offices (the
operation was in two split locations)
within the City of Buenos Aires.
Company: Nielsen
Building: Tucuman 348
Relocation of front office in Buenos
Aires. As part of a consolidation
project, the Client decided to
relocate its offices (the operation was
in two split locations) within the City
of Buenos Aires.
Company: Infor
Building: Juana Manso 205 "Puerto
León Building"
Infor had offices in three split
locations in Buenos Aires. After
performing an analysis about
the geographical location of the
employees, and based on the
existing availability in the market,
Infor decided to consolidate its
offices at the Puerto León building.
Company: Exterran
Building: Alicia M. de Justo 170
The Client decided to relocate its
offices.
Company: IT Company (client’s
name cannot be revealed due to
confidentiality agreement)
Building: Della Paolera 265 "Torre
Bank Boston"
Relocation and consolidation of front
office in Buenos Aires. The Client
decided to relocate its offices. After
analyzing many alternatives, JLL
secured very attractive commercial
terms on behalf of the Client.
Company: Air France
Building: Ing. E. Butty 240 “Laminar”
Relocation and consolidation of
front office in Buenos Aires. The
Client decided to relocate its offices.
After analyzing many alternatives,
JLL secured very attractive
commercial terms on behalf of the
Client.
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Valuation & Consulting
Case Studies
HSBC
Mass appraisal – freehold portfolio
ARG Realty
Shopping Center, office and vacant land appraisal
Challenge
Approach
Result
Challenge
Approach
Result
From 2015 to 2019, HSBC hired JLL to
carry out the valuation of its real estate
assets in Argentina.
The portfolio to appraise consisted of
more than 110 properties including
retail branches and office buildings,
distributed in over 30 cities all around
the country.
We have developed a mass appraisal
model that automates part of the
valuation workflow such as weighting
of attributes, sense–check and
automatic reporting for:
- time optimization
- strong Y-o-Y consistency
- securing the quality on every instance
of the process.
The mass appraisal model made
possible the challenge set by the client
to deliver the reports in two weeks. In
that period, we collected and analyzed
more than 430 comparables properties
covering over 115,000 sq. m.
During 2019, ARG Realty has engaged JLL
for the valuation of its major real estate
assets in Argentina, totalizing over 120,000
sq. m covered areas and 89,000 sq. m
projected areas.
The scope of work included the appraisal
one of the most important shopping
malls in Argentina, Tortugas Open Mall;
a Class-A major office complex named
Centro Empresarial Urbana and a plot of
land for commercial development.
The approach for the calculation of the
capitalization rate was using the formula
based in the Weighted Average Cost of
Capital (WACC) and the expected growth
rate of the market.
Considering a sample of 137 firms we
determined the WACC for the Retail
Industry in emerging countries.
Also, using proprietary GIS technology,
data and methodology we took the
traditional Qualitative Analysis.
The approach strengthened the
appraisal fundamentals as well as
the overall result of the report. Also,
the Client was very pleased with the
outcome of the implementation of GIS
technology for mapping enhancement.
As part of the services we provide to HSBC worldwide, we were required to appraise the
owned portfolio that the bank holds across several provinces in Argentina. From 2015 to 2019,
we helped our client by introducing mass appraisal models and tools which we developed in
order to provide accuracy and consistency year over year.
ARG Realty is a private business group that develops, manages and invests in real estate
-among other sectors- in Latin America. Our client hired us to make the assessment and
appraisal of one of the most important shopping malls in Argentina, Tortugas Open Mall;
a Class-A major office complex named Centro Empresarial Urbana and a plot of land for
commercial development.
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IPS - Workplace Strategy, Occupancy Planning & Change Management
Case Studies
Case Studies
Services - Change Management
Technological company
Location: Buenos Aires
Staff: 550
Date: 2019 - 2020
The client, a worldwide technological
company, is moving to a new office space
which involves the challenge of facing
a cultural shift but also a merge of 2
companies as a result of a recent acquisition.
Staff is moving from two separate offices,
with two different ways of working into
one. JLL helped in this transition, proving
change management services that aimed to
manage employee’s expectation and ensure
a smooth transition from current to future
state.
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Services - Move Management
Technological company
Location: Buenos Aires
Staff: 130
Date: 2019 - 2020
JLL helped with the move management
process of an office relocation located in
Buenos Aires, Argentina. JLL contributed
in the coordination of the overall process,
conducting activities such as training and
cleaning events to support employees in the
moving process.
Services - Change Management &
Workplace Strategy
Insurance company
Location: Buenos Aires
Staff: 300
Date: 2019
We were appointed to ensure a consistent
communication process for the successful
implementation of new ways of working for
client new office. The goal was to reduce
700 sq.m. (approximately), as well as to
consolidate and move 400 colleagues to a
modern and agile office.
Services - Workplace Strategy
Agroindustrial company
Location: Buenos Aires
Staff: 400
Date: 2017 - 2018
Client aimed to conduct a workplace
assessment of their current offices to
evaluate the possibility of a relocation. The
study demonstrated that the client was not
only a potential candidate for implementing
sharing ratios but also for relocating their
current offices and reduce the sqm per
person, from 24 sqm to 8 sqm. The results
of this assessment also showed that client’s
current space was not aligned with their way
of working, demonstrating that informal
spaces for impromptus meeting were mostly
needed.
Services - Change Management I Workplace
Strategy l Move Management
Pharmaceutical company
Location: Buenos Aires
Staff: 500
Date: 2016 - 2019
We developed a workplace strategy
for Novartis’s masterplan project, which
started with the diagnosis phases that
included interviews with leaders, workplace
utilization study, storage assessment, among
others.
We are currently implementing the
transition management process with active
involvement of the staff and leaders to
ensure a successful implementation of
Activity-Based Working.
Services - Workplace Consultancy I Change
Management I Occupancy Planning
Financial company
Location: Buenos Aires
Staff: 2000
Date: 2015 - 2018
JLL helped in the implementation of
OpenWork guidelines to ensure an
improved work environment while securing
spatial efficiencies. Client wanted to
consolidate their offices in 2 buildings while
implementing OpenWork.
This implementation allowed HSBC to
accommodate 25% of new hires during 2016
and reduce their portfolio sq.m. needed
reducing a 15% of unassigned desks.
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Project & Development Services
Case Studies
Case Studies
Office consolidation
40,000 square meters
Office interior build out
25,000 square meters
New headquarters & Broadcast
15,000 square meters
Office fit-out
3,900 square meters
Office refurbishment
2,800 square meters
Office relocation
1,591 square meters
Company: WPP
Company: Accenture
Company: The Walt Disney Company
Company: Salesforce
Company: Microsoft
Company: HP
Location: Libertador y Pampa,
Buenos Aires
Development Management ,
Construction Monitoring and Project
Management Services
Location: 24 de Noviembre 2120,
City of Buenos Aires
Representation, Construction
Monitoring and Project Management
Services
Location: Km 47,5 Pilar, Buenos Aires
Representation, Construction
Monitoring and Project Management
Services
Location: Juana Manso 909, City of
Buenos Aires
Project Management and Relocation
Services
Location: Juana Manso 909, City of
Buenos Aires
Project Management
Location: "Dot Building" Vedia 3626,
City of Buenos Aires
Project Management
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