Health Statistics in the Nordic Countries with data from ... - nomesco

quate, and that the municipality is responsible
for this, then it may recommend
how the deficiencies may be dealt
with and give a time limit for when improvements
shall be made. Patients have
many possibilities to complain about the
treatment or services they have received.
The simplest way is to express dissatisfaction
to the physician who provided
the treatment, or to contact the physician
in charge of the hospital department or
health centre. If further assistance is
needed in order to solve the problem,
there are two possibilities. The patient
can contact either the Office of the Chief
Medical Officer or the National Supervisory
Authority for Welfare and Health.
Both these bodies can give an expert
opinion, or give sanctions if necessary.
In Åland, complaints concerning treatment
can either be addressed, as in Finland,
to the institution providing the
treatment, or to the national authorities,
or to the Åland Government. The patient
ombudsman is employed by the
Åland Government and is thus independent
of the respective treatment institutions.
The patient ombudsman may take
up questions of principal significance
with the "Patients Board of Trust" where
the questions may be discussed and form
the basis for decisions, although the
committee cannot make a decision in individual
cases.
In Iceland, complaints concerning health
services are addressed to the Medical Director
of Health, who evaluates the complaint
and makes a decision. Decisions
made by the Medical Directorate of
Health may be appealed to the Minister
of health.
ORGANIZATION OF HEALTH SERVICES
kelig og det er kommunerne der har ansvaret
for dette da kan nævnet anbefale
hvorledes manglerne afhjælpes samt give
en tidsfrist for hvornår ændringerne
skalvære færdig. Patienterne har mange
muligheder for at klage over den service
og behandling de har modtaget. Den
mest enkle måde er at udtrykke utilfredshed
overfor den læge der gav behandlingen
eller kontakte lægen der har ansvaret
for hospitalsafdelingen eller sundhedscentret.
Hvis der er behov for yderligere
hjælp til at løse problemet er der to muligheder.
Patienten kan kontakte embedslægekontoret,
eller de nationale myndigheder
(VALVIRA). Begge disse organer
kan give ekspertudtalelser og sanktioner
hvis det er nødvendigt.
In Åland stilles klager vedrørende behandling
som i Finland til den institution
der har givet behandlingen eller til de nationale
myndigheder eller til Ålands
landskabsregering: Patentombudsmanden
er ansat af Ålands landskabsregering
og er uafhængig af de behandlende institutioner.
Patientombudsmanden kan tage
spørgsmål op som er af principiel betydning
for ”Fortrolighedsnævnet” hvor
spørgsmål kan blive diskuteret og danne
grundlag for beslutninger. Dog kan
nævnet ikke tage beslutninger i individuelle
sager.
I Island sendes klager vedrørende sundhedsvæsenet
til medicinaldirektøren der
evaluerer klagerne og træffer en beslutning.
Beslutninger der er taget af medicinalstyrelsen
kan ankes til Sundhedsministeriet.
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