MM Covid 19 Handbook

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TEAMWORKOrganisation• At sites which have larger teams, it may be that you are split into sub-teams i.e.A and B. It will be scheduled so that the As and the Bs do not interact in-person,in or outside of work. This limits the impact so if someone on the As becomes illand the rest of the As need to self-isolate, hopefully, the Bs can continue towork• If you are split into a specific team, we will try and consider any personalrelationships within the teams i.e. if we know team members are dating, sharingan apartment etc. you will be put them in the same group.• If you are a team member who travels between sites please find a way ofeliminating or at least severely limiting this. As the proximity of many of ourrestaurants is close, we have traditionally shared a lot of resources but in timeslike this, it will need to change. We need to consider the impact of a thatindividual becoming ill and having to close every restaurant you have visited...Where possible, zoom is your new best friend!Attitude and flexibility• Once we re-open, we’ll need to ensure we are working as efficiently as possible.As a result, there may be some temporary changes we will need to make, suchas :oAsking you to carry out duties you previously wouldn’t have done, such asrunning food or glass collecting. This applies to all employees at MissionMars.• It is also likely we will not be able to honour pre-existing set shift schedules forsome time and will require you to demonstrate a level of flexibility with shiftpatterns.• In addition to these temporary changes, it is more important that ever that weuphold our high standards across the business; including:oooPositivity – making sure you are arriving to work with a good mindset,ready to deliver great servicePunctuality – ensuring you are ready on your section at the time stated onyour rotaPresentation – looking smart and professional, in correct uniform and withthe correct toolsC O V I D - 1 9 H A N D B O O K M I S S I O N M A R S 2 0 2 0
DELIVERY/TAKEAWAY• We will be operating delivery and takeaway from our Rudy’s Restaurants• We are operating a contactless pick up system• If your site is using a delivery service, we will implement contactless pickupfrom your restaurant. Do not have riders come into the restaurants.• There should be an external hand and bag sanitizing station availableoutside the premises• We do not offer the entire menu for delivery/takeaway. Please familiariseyourself with the offer at your siteMENUS AND PRODUCTSWhile there is so much unknown, we have tried to follow what feel are themost common-sense practices in order to sustain our business.• We will be re-opening with reduced menus to ease the cost of food anddrink and there for wastage• We will reduce or remove specials and lower selling items. Guests havebeen advised on our reduced menu online.• We will work with suppliers to ensure quality and freshness of product andproduce.• Please famliarise yourself with the new menu, products and operatinghours at your siteC O V I D - 1 9 H A N D B O O K M I S S I O N M A R S 2 0 2 0
Page 1 and 2: COVID-19 HANDBOOKMISSION MARS 2020C
Page 3 and 4: INTRODUCTIONThe COVID-19 pandemic i
Page 5 and 6: HYGIENECleaning is essential in pre
Page 7 and 8: UNIFORM• You must travel to work
Page 9 and 10: WITH GUESTS• Waiting on exec team
Page 11: THE RESTAURANT 2.0When the Governme
Page 15 and 16: EFFICIENCIES 2.0MATERIALS AND RESOU
Page 17 and 18: EXTERNAL COMMUNICATIONSFOR EXEX TEA
Page 19 and 20: THE ROAD AHEADIt is important to st
Page 21 and 22: APPENDIXMasks - how to put on, use,
Page 23: APPENDIXLIFE HACKS PAGE 2Add in gov

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