HAVER SERVICE Packing Technology - Maschinenfabrik

HAVER & BOECKER
Information
HAVER SERVICE
Packing Technology

Ten-Stars Service Concept
2
Pre-Sales-Consulting
Customercontracted
research
With our Ten-Stars service
concept we underscore
and live by a modern and
sustainable service
philosophy.
With service packages
from our Pre-Sales and
Life Cycle Consulting we
offer interested businesses
and customers services
throughout the entire
value-adding chain.
Beginning with plant
concept advising using the
systematic definition of
requirements with a complete
customer-specific
plan, and on through
smooth plant start-up,
production and logistics
optimisation, we have
developed a customer and
Concept consulting
Full
Service
Product and
lab training
Financial
consulting
Spare parts
supply
Life-Cycle-Consulting
Service &
maintenance
Customer
training
Full
Service
Commissioning
HAVER & BOECKER is a life cycle problem solver throughout the entire value-adding chain.
plant specific package
of services for each life
cycle phase.
This makes us a leading
global problem solver.
For our customers we are
an objective and reliable
partner who assures our
products have optimum
productivity and
efficiency by using the
most up-to-date technology,
logistics and
professional approaches.
Plant start-ups and spare
parts supply are managed
by highly skilled technical
personnel. Service
and maintenance work
can be called up using
clearly formulated service
contracts. Effectively
structured training
modules can be booked
either on-site at the
customer, at external
training facilities or at
the HAVER Academy in
Oelde, Germany. Persons
participating in training
modules receive special
certificates that distinguish
between operating,
maintenance and supervisory
personnel.
Our full service includes
e-Services and the use of
modern media technology
for optimising information
flow with the
customer. Existing plants
are analysed and optimised
as a whole with
regards to production and
e-Services
Production &
logistics
optimisation
logistical aspects by highly
qualified service personnel
using a standardised
procedure.

Customer-contracted research
Product and lab training
Concept consulting
Financial consulting
Plant start-up Service and maintenance
LIFE CYCLE CONSULTING
Plant start-up . . . . . . . . . . . . . . . . . . . 4
Service and maintenance . . . . . . . . . 5-7
Spare parts supply . . . . . . . . . . . . . . 8
e-Services . . . . . . . . . . . . . . . . . . . . . 9
Production & logistics optimisation. 10
Costumer training. . . . . . . . . . . . . . . 11
PRE SALES CONSULTING
Customer-contracted research . . . . . 12
Product and lab training . . . . . . . . . . 13
Concept and . . . . . . . . . . . . . . . . . . .
Financial consulting . . . . . . . . . . . . . 14
HAVER SERVICE worldwide . . . . . 15
Hotline
Service: +49 2522 30-371
Spare parts: +49 2522 30-8888
Customer training
Spare parts supply
e-Services
Production optimisation
3

Plant start-up
4
Installation
The optimum function of
a newly delivered plant
requires professional and
meticulous installation
and start-up. With our
highly skilled and experienced
employees we take
over installation and startup.
That’s how a troublefree
operation is reached.
The delivered plant and
equipment fulfil your
requirements to your full
satisfaction. As an alternative
to installation, we
can also offer installation
supervision that is concluded
by plant start-up.
And because we know
our equipment like no
one else does, the installation
of your HAVER
machines and equipment
by our personnel saves
you time and money.
Plant start-up
After a proper installation,
start-up is performed
by our highly qualified
and experienced personnel.
The optimum adjust-
ment of machines and
plant with respect to individual
product properties
in conjunction with the
packaging material is a
prerequisite for smooth,
continuous high-performance
operation. This is
backed up by conducting
performance tests.
Integrating our machines
with overriding and downstream
control systems is
Large-scale cement plant construction in Nigeria
Technical service – in action worldwide
often part of the start-up
work.
CE marking and
explosion protection
We offer in-depth knowledge
regarding CE marking
and explosion protection.
We are your partner
when it comes to drawing
up a CE declaration of
conformity and explosion
protection documentation
and for supplying plants
and equipment with
explosion protection
approval.
Calibration
When required by law,
our personnel also provide
calibration planning
and they can accompany
you during official calibration
work.
Training and instruction
As a rule successful plant
and equipment start-up
takes place together with
the training of your operating
and maintenance
personnel.
Warranty
Whenever HAVER performs
installation and
start-up work, you automatically
receive a full
warranty that allows you
to start production without
having worries on
your mind.

Service and maintenance
Skilled and experienced service personnel
Service 24/7
The decision to order a
HAVER machine or plant
means integrating a high
quality, innovative product
with your existing
production process. To
benefit from this over the
long-term, regular inspections
and maintenance
work assures sustained
operation, minimised
downtime and reduced
operating costs.
You can reach our emergency
service team round
the clock. The 24-hour
hotline of our TKD
Customer Service
Department is manned by
qualified electronics specialists
who can be
reached worldwide 24
hours a day, 365 days a
year at the telephone no.:
+49 2522 30371.
The service range of our
TKD customer service
includes:
Telephone support:
Malfunction causes are
analysed and remedial
steps are presented.
Teleservice:
The personnel of our
TKD customer service
can dial into the machine
directly via modem and
carry out in-depth analy-
ses. By using this remote
diagnosis, operating
problems can be uncovered
and removed, or
defective parts can be
identified.
In the event a malfunction
cannot be removed
by the TKD service personnel,
then a local serviceman
is dispatched to
your site, or necessary
spare parts are quickly
sent out.
If the needed specialist is
not available at our hotline,
then your call is returned
as urgently as possible.
Maintenance contracts
Performing preventive
maintenance on a regular
basis boosts operating time
and availability.
Systematic machine
inspections using comprehensive,
individualised
checklists together with
simultaneous training of
your operating personnel
increase operator competence.
Timely adjustment
of process steps, early
detection of weaknesses
and the replacement of
worn parts reduce your
operating costs. Our range
of maintenance services
are clearly outlined in
three different standard
contracts to select from:
Classic, Comfort and
Premium, and in a separate
Safety Check contract.
A detailed service package
These contracts offer
individual possibilities for
putting together a flexible
service package, which
can also include various
billing structures.
5

Service and maintenance
6
Calibration and automatic weighing
scales
Your customers expect your delivered
products to be accurately
weighed. In many countries periodic
calibration is a legal requirement.
Weighing scales used for official
and legal transportation, medicine
and environment are subject to the
legal requirements of calibration.
Compliance to legal requirements is
monitored by authorities.
Within the framework of our
PREMIUM service contract, we
offer a complete service package
for preparing and accompanying
calibration by the authorities.
In the calibration preparation phase
we optimise your machines for the
examination date. On the examination
date, we will accompany you
during the official calibration to
provide expert knowledge and
support.

Repeat examinations
within the scope of
plant safety ordinances
Every employer is
responsible for the hazard
assessment of equipment
and machines they use in
accordance with plant
safety ordinances!
The HAVER Safety
Check includes:
• recommendations on
hazard assessment
• inspection of work
implements
• generating and archiving
documentation
• determining the pertinent
fields
The inspections must be
conducted by authorised
persons. Play it safe, and
allow our specialists to
do it for you.
What’s important for
implementation in your
plant?
• legal groundwork and
regulations
• mechanical components
• explosion hazard zones
• safety equipment
• training and instruction
• inspection of work
implements
Additional services we
offer for plant operators
and supervisors:
• training
• consulting
• explosion protection
document
HAVER
Determined hazard:
Emergency OFF button
- mechanically defective
Protective measure:
- replace emergency OFF button
HAVER
Examples of damaged and manipulated mechanical and electrical components
Determining pertinent fields
Hazard assessment (actual conditions)
Urgency assessment
Outline protective measures
Inspections
Is the machine safe?
NO
Continue risk reduction
HAVER
Hazard assessment of a machine
Determined hazard:
Maintenance platform protective fence
- the protective fence is not fastened
- the protective fence no longer conforms
to DIN EN 292
Protective measure:
- properly fasten the protective fence
YES
Risk
analysis
HAVER
Documenting
the assessment
7

Spare parts supply
8
We produce original spare parts,
manufactured according to HAVER
engineering drawings and using
only HAVER specified and
approved materials. This is the only
true way to expect maximum
performance and long operating
lifetimes.
We offer:
• long term warranties for spare
parts deliveries, also for older
machine generations, with a functional
warranty,
• high level of parts availability
from stock, 75% of all necessary
spare parts,
• 24 hour service, guaranteed short
downtimes.
Original spare parts deliveries:
+49 2522 30-8888
Original components assure long operating lifetimes
Rapid and reliable delivery
Our centralised logistics centre with 10,000 stock positions assures short delivery times
Manufacturer-approved spare parts yield significant production advantages

e-Services
Tele-Service
We can now check
on-site program and
process errors in the
control system via
modem by using
machines and complete
plants that are equipped
with state-of-the art
technology. This allows
us to find sources of
errors in the shortest
possible time and to
carry out resets or
parameter changes
online.
e-Business
Using up-to-date software,
customers now
have the possibility to
order spare parts online.
Customers receive spare
parts documentation on
a CD ROM based on
special software.
All our machine components
are electronically
prepared to allow graphic
spare part identification
with immediate cross-referencing
and completion
of a spare parts inquiry
or order form.
Analog
modem
Firewall / Router
ISDN
modem
eService 24/7, 365 days a year
Customer firewall / router
VPN Server
HAVER
ISDN telemodem router
HAVER
analog telemodem router
Remote maintenance
worldwide:
• live image transmission
via ISDN connection,
• customer-made videos
and transmission to
HAVER via modem,
ISDN or e-mail.
HAVER & BOECKER, Oelde Customer, worldwide
Teleservice PC
Internet
ISDN
telephone network
Analog
telephone network
Ordering spare parts using Docware
Customer
network
HAVER
Firewall / Router
webcam
HAVER
machine
network
PC
SPS
touch panel
MEC III
9

Production and logistics optimisation
10
Our package offers the
required service for each
machine life cycle stage.
From start-up, through
operation and including
possible conversions, we
Productivity
Life cycle
offer a standardised procedure
for achieving uniform
plant optimisation.
By using a systematic
optimisation approach, we
1 Design phase
2 Start-up
3 Start-up phase
4 Production phase
5 Retrofit phase
6 Recycling phase
1 2 3 4 5 6
Plant analysis
Optimisation /
efficiency improvement
Retrofit
generate a catalogue of
concrete steps for plant
optimisation:
• production process
• packing results
Before: mechanical weighing scale After: modern, programmable electronic weighing system
t
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approach
• product properties
• maintenance conditions
• productivity and
• qualification status
Service range Customer benefit
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Our customers benefit from
the expertise of our service
technicians who solve all
problems involved in:
• modernisation
• re-start-ups
• expansion
• performance optimisation
• reduction of downtime
Providing the results in a
transparent format and presenting
a catalogue of suggested
steps for optimising
your plant rounds out our
range of customer services.

Customer employee training and instruction
Programm
an active part of HAVER & BOECKER
Training calendar
Efficient customer training has to
be planned and properly executed.
Our training calendar is published
twice a year and sent to our customers.
Independent of the training
location – either at your site or at
the HAVER Academy in Germany
– we offer special training material
for operators, maintenance and
repair personnel, and for managers
in all company areas.
Training catalogue
Training contents are group-targeted
and presented within the scope of
our training catalogue. On one hand
this includes the needed basic and
expert knowledge for machine and
plant operating personnel and, on
the other hand, fundamental
knowledge on the functional possibilities
of our highly innovative
product range for management personnel.
The rhetorical and didactic presentation
of the material is enhanced
using methods that deliver optimum
learning effects. This means we use
state-of-the-art media equipment
and well structured training documentation.
Successful training is
concluded and documented by a
final examination and the award of
our Ten-Stars Service Certificate.
Organisation of training
We have all the necessary training
facilities available for our customers
at our HAVER Academy.
This institution is responsible for
the organisational development of
all training measures, coordinates
all internal and external speakers,
organises the training facilities,
equips them with modern conferencing
equipment for up to 20 participants
and keeps the training documentation
up to date. This assures
an excellent environment for training
and learning.
By offering an interesting overall
program, seminars lasting several
days and shorter training modules
are set up to be highly motivating
events. Events with large numbers
of participants take place at the
Carl-Haver-Forum, which is ideal
for presentations, speeches, lectures
and group discussions with up to
150 persons.
11

Customer-contracted research
12
Which packer for which
product?
To answer this question,
we carry out tests under
almost real-life conditions
at our Research &
Development Center.
In doing so, we gain indepth
knowledge about
real-life operating conditions.
We document the
interaction between packing
machine, packaging
material and the filled
product, and then we formulate
recommendations
based on the results.
We provide economical
solutions for handling
loose, bulk materials in
the building materials,
food, chemical and pharmaceutical
industries.
A drop test for checking
rupture-resistance of welded seams
product
valve bags packing machine
The HAVER packing triangle
HAVER Hot Tack Tester for checking
the strength of welded seams

Product and laboratory training
Our years of experience in packing
various materials have led us to
develop necessary measuring and
test equipment. This equipment is
now available for purchase by our
customers as peripherals whenever
they buy machines or a plant. We
also offer laboratory training modules
to customer employees to
show them how to use the test
equipment. Our wide product range
of test equipment includes:
• HAVER Big Gurly
(air permeability/assessment of
bag materials)
• HAVER air escape measuring
equipment
• HAVER Trickle Tester
(loose granular material’s ability
to trickle)
• HAVER sieve analysis machines
• HAVER Airflow Tester
(air escape capability of bags)
• HAVER CPA (grain size and
shape analysis)
HAVER BIG GURLY
measures air permeability and evaluates
the bag’s material characteristics
The HAVER Airflow Tester
determines a bag’s ability
to let air escape
HAVER CPA, photo-optic analysis of grain size and shape
HAVER sieve analysis machines with
3-dimensional screening motion and
automatic amplitude adjustment
HAVER air escape measuring equipment
investigates the air absorption and air release
properties of a powder-type materials
HAVER Trickle Tester determines
the falling speed and a granular material’s
ability to trickle
13

Concept consulting and financing
14
Concept consulting
In concept consulting we
have been offering our
problem solving expertise
to interested companies
and customers to generate
a plant and logistics system
before the decision is
made to invest in future
systematic plant planning,
expansion or upgrade.
Intensive cooperation
leads to a targeted design
that is accompanied by a
long-term investment
plan that keeps the
phased economic expansion
of facilities at the
centre of focus while
keeping financial options
in mind.
Financial consulting
In close cooperation
with innovative leasing
companies, we view the
procurement of needed
investment capital on
behalf of our customers
as another part of our
range of customer
services. We assure that
investments made over
our entire product range
in the national and international
markets are
carried out smoothly.
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a buyout)
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� Export financing through a bank in connection
with loan insurance from Euler Hermes
Potential leasing product
Plants and single machines
of the
HAVER & BOECKER product range
“Customised solutions”
� VA Plus / VA+
� TA Plus / TA +
� VAoO / without option
� FMV / Fair Market Value

HAVER SERVICE worldwide
Europe America/Australia/Africa Asia
• HAVER & BOECKER
Oelde/Germany
www.haverboecker.com
• HAVER FRANCE
Achères/France
www.haverfrance.fr
• HAVER & BOECKER IBERICA
Barcelona/Spain
hbi@haverboecker.com
• HAVER TRADING
Wroclaw/Poland
htr@haverboecker.com
• HAVER RUSSIA
Moscow/Russia
www.haverrussia.ru
• HAVER FILLING SYSTEMS
Conyers, Georgia/USA
www.haverusa.com
• W.S.TYLER
St. Catharines, Ontario/Canada
www.wstyler.on.ca
• HAVER & BOECKER Lat.
Monte Mor/Brazil
www.haverbrasil.com.br
• BEUMER Australia
Sydney/Australia
beumer@australia.beumer.com
• BME Packaging C. C.
Sandton/South Africa
bme@bmepkg.co.za
• EURL Abderrahmane Ould-Ali
Oran/Algeria
hb_dz65@yahoo.fr
• HAVER IBAU SHENZHEN
Shenzhen/China
www.haveribau.cn
• HAVER FILLING TECHNOLOGY
Peking/China
info@hft-beijing.cn
• HAVER IBAU INDIA
Khandiwada, Baroda/India
www.haveribauindia.com
• ANTECH
Hanoi/Vietnam
www.antech.vn
• RIECKERMANN INDONESIA
Jakarta/Indonesia
btr@rieckermann.de
• MEHR MACHINE Co.
Tehran/Iran
mail@mehr-machine.com
• HAVER MIDDLE EAST
Ras Al Khaimah/UAE
www.havermiddleeast.com
15

ROTO-PACKER ®
Choose the Original -Choose Success!
HAVER & BOECKER
THE ORIGINALS
THE CYRUS ®
LIFFS
TYCAN H-CLASS
INTEGRA ®
HAVER HAVER HAVER
SILOS
IBAU HAMBURG FRONTLINE ®
Drum Filler
Fine-Line
T-CLASS
HAVER HAVER HAVER
Pelletising Discs
HAVER
ROTOCEM ®
MADE BY
THE HAVER GROUP
HAVER & BOECKER
P.O. Box 33 20 59282 OELDE, Germany
Phone: +49 2522 30-0 Telefax: +49 2522 30-403
E-mail: mf@haverboecker.com www.haverboecker.com
PM 267 E 2936 0908 1 Fe
The machines and plants shown in this leaflet as well as the stated technical parameters are examples of customer-specific technical solutions. Therefore they are subject to modifications.
The designation ® indicates a registered trademark of HAVER & BOECKER oHG in Germany. Several indicated designations are registered trademarks also in other countries worldwide.