St Raphael Resort - Website Covid19 Presentation

straphaelresortcyprus

Safety Covid-19 Guidelines

…for a Peace of Mind


Dear Valued Guests,

Your safety and well being is of a paramount

important to us. We would like to assure you that

in these uncertain times, we are taking all

enhanced measures to secure a safe environment

for you and our staff, with a minimum

disturbance to your holiday experience.

Message from the

Management

Our resort is implementing and ensuring the

safety of our guests and staff by continuously

evolving and adapting to all guidelines, of the

World Health Organization and of Cyprus

Government Protocols and European regulations,

regarding the Covid19.

On behalf of the St Raphael Resort and Marina,

we would like to thank you for your loyalty and

trust, assuring you a safe and tranquil stay.

The Management


Staff &

Additional Measures

All our staff is fully trained for all protective measures as

per Cyprus Government and World Health Organization

guidelines, regarding the Covid 19 and are ready to

welcome you assuring you a safe and relaxing stay.

Staff and suppliers’ temperature is daily taken via thermal

cameras at staff and receiving entrances. Anyone with a

temperature above 37.3ºC will not be permitted to enter

hotel premises and be sent to medical authorities.

All hotel premises have installed wall mounted hand

sanitizers, together with informative health and social

distancing signage and guidance.

An on duty health officer is standby to answer all queries

and or respond to any medical issues you may have.

All hotel rooms and public areas are comprehensively

disinfected frequently, using high grade certified

disinfectants and are daily ventilated with fresh air.


Reception

‣ Regardless of our staffs' mandatory wearing of masks and gloves and respect of

social distance, you will still be assured by our body language, that you have

entered a friendly and safe environment of peace of mind and trust.

‣ Floor marking signs to ensure social distancing throughout the hotel.

‣ Plexiglas partitions and rearrangement of lobby furniture.

‣ Check-in time at 15:00 hrs & check-out at 11:00 hrs , to ensure deep cleaning and

sanitizing of rooms.

‣ Electronic Check-in and contactless payment check out available.

‣ Room key Cards are UV sanitized and kept protected in a sealed case.

‣ Porter’s trolleys are disinfected and luggage handled with personal protective

equipment.

‣ Guests are encouraged to use the stairs. Lifts should only be used by 1 person per

cart, unless guests are from same room or family of up to 4 people.


Accommodation

‣ Hotel is operating at a limited low safe

occupancy.

‣All staff entering rooms will be

mandatory wearing all breathing and hand

protection equipment.

‣ Rooms are cleaned and disinfected daily.

‣ Turndown service will be provided for

summer 2020 only on a request basis.

‣ All linen is washed on a 70-90ºC hot-cycle

with all relevant detergents and bleach

agents.

‣ Room service will be available at no extra

service charge with digital menus on TV.

‣ Guest rooms are sanitized with a

hospital-grade aerial surface

disinfection machine before new arrival.

‣ Non-essential items such as decorative and

extra pillows, runner, stationery, magazines,

will be removed. Any extra amenities

needed, will be delivered sanitized upon

request.

‣ The application of a strict legionalle

prevention system has been implemented.

‣ Rooms are fully naturally ventilated daily.


Bars, Restaurants &

Kitchen

Safety measures

Our wide range of high quality

bars & restaurants following all

Covid19 safety measures and

fulfill all our guests’ various

tastes and moods.

HACCP & ISO

All Bars, Restaurants and Kitchens

rigorously follow HACCP & ISO

22000:2005,9001:2015 and

14001:2015.

Hands sanitization

Hands sanitization stations are

available in all outlets.

Guests’ temperature

Guests temperature will be

randomly taken and anyone of

37.3ºC degrees and above will not

be permitted to enter.

Furniture

Furniture have been re-arranged

to follow the social distancing

protocols and safely serve all

guests in a relaxing and risk-free

manner.

Reservations

Reservation is required to

ensure social distancing.


Bars, Restaurants &

Kitchen

Menus

Digital menus available to

reduce touching.

Masks & gloves for buffet

Guests using buffets , should

mandatory wear masks and

gloves.

Furniture disinfection

Dining tables & chairs are cleaned

and disinfected thoroughly after

guest departure and prior to

allowing new guests to sit.

General disinfection

Frequent disinfection of buffets

surfaces and replacement of

serving utensils, spoons,

tongues etc.

Buffets

Buffets have been reorganized.

Queuing to buffet is managed

and monitored by a hostess in

order to control social

distancing.

Reservations

Reservation is required to

ensure social distancing.


Pools & Beach

Beach & pool towels

All provided beach/pool towels have

been hot cycled washed to 70ºC.

Beach/pool towels are mandatorily

placed on the sun-bed, under the

bather’s responsibility.

Umbrellas, sunbeds & side table

Umbrellas are placed at 4m between

the axles and sunbeds are placed at

2m apart, to meet social distancing

requirements. Sunbeds, umbrella‘s

pole and side table are disinfected

after every guest use.

Use of pools & pool water

Daily surveillance strengthening

of pool water quality and frequent

PH and chlorine tests are made.

Swimmer must wear a swim cap.


Serenity Spa & Hair Salon

‣ All highly trained and experienced staff ensure a

tranquil relaxed journey throughout all our spa’s

therapeutic offerings.

‣ Entrance to Spa facilities is via appointment. All

entering will be checked for high temperature. Anyone

with 37.3ºC and above will not be permitted to enter

the spa.

‣ All staff and therapists mandatory wear masks and

gloves.

‣ Treatment beds and equipment are frequently

disinfected and equipped with a single use paper

for every treatment.

‣ Minimum one hour gap between massage and other

beauty treatment when used the same room to allow

deep cleaning and disinfection.

‣ All spa areas are frequently and intensely cleaned

and disinfected as per protocols.


Gym

‣ Attendance at the gym must be scheduled so as to

prevent congestion and conglomeration.

‣ Temperature will be checked. Anyone with 37.3 and

above will not be permitted to enter.

‣ The maximum capacity of the gym is 10m² per athlete

per space.

‣ The distance between machines is 2 m.

‣ All athletes mandatory wear masks and gloves.

‣ All machines and equipment are frequently

disinfected.

‣ Gym Room is frequently and intensely cleaned and

disinfected.

‣ The locker rooms shower, saunas & steam bath will

remain closed. Only the use of cabinets is allowed.


Animation,

Mini Club &

Playgrounds

‣ Our supervised kids clubs provide a range of indoor

and outdoor activities for children between 4 – 12

years old.

‣ Child Care Staff mandatory wear mask and gloves.

‣ Regular hand hygiene of staff parents and children.

‣ Reservation is required to ensure social distancing of

1 child per 3m².

‣ Trained staff constantly monitor children for any

possible symptoms, and respond swiftly & safely.

‣ All furniture, toys, books, etc. and all outdoor

playground equipment, are regularly deeply

disinfected with certified products.

‣ Outdoor animation and evening entertainment

programme will be available as normal, keeping the

social distancing rules.


Contingency Plan for

Possible Guest or Member of Staff

with Covid-19 Symptoms

Action Plan

As the health and safety of our staff and

guests is always our highest priority, an action

plan has been designed.

Procedures

The possible infected person will be guided

immediately to a designated response room

and local government health authorities will be

informed to take over his/her care.

Training

All staff has been trained on how to handle

such a case, assuring the well-being of the

possible infected person, and for preventing

the spread of the virus.

Safety

His/her regular and response room or

workplace will be disinfected fully and his/her

mates or colleagues will be tested.


Welcome home!

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