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Value Stream Mapping for Healthcare Made Easy
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business account Paperback: 132 pages Publisher: Productivity Press; 1 edition (August 26, 2009) Language:
English ISBN-10: 1420078526 ISBN-13: 978-1420078527 Product Dimensions: 8.5 x 0.3 x 11 inches
Shipping Weight: 14.4 ounces (View shipping rates and policies)
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Book Description
In no industry is the concept of quality more essential than it is in healthcare, which is why the
lean quality principles learned through the example of the Toyota Production System are so
applicable. Two fundamental principles of Toyota’s push for excellence are especially relevant to
healthcare: ensuring quality at every step and keeping improvement processes simple enough that
they are viable, reproducible, and teachable. Developed with the input of more than 60 healthcare
organizations, Value Stream Mapping for Healthcare Made Easy introduces healthcare managers
to the essential method developed by Toyota known as the Value Stream Map (VSM). The first
half of the book provides an introduction to VSMs that shows healthcare workers at all levels how
to look at any process with eyes that probe all the value-added and non-value-added activities in
the delivery of a requested service or product. This will allow all stakeholders the opportunity to
evaluate, create, and communicate innovation in their workplace. The second half reviews real
value stream maps at real healthcare facilities created by teams of administrators, managers,
physicians, and staff members. Most participants were not experienced with lean thinking and for
many this was their first engagement with lean methods. What becomes clear through these
examples is the importance of initiating realistic improvements that can quickly demonstrate
successful change and encourage even more problem solving. This ability to be involved with
creating a better way to work has been exceptionally well received by workers both at Toyota and
now throughout the healthcare industry. Lean thinking involves employees in improving work
that is meaningful to them, at a level where they can see and appreciate the changes they have
participated in creating. This satisfaction is essential to retaining good workers, as well as to the
everyday improvement of safety, patient satisfaction, and affordability. VSM is a proven highlevel
view tool that can be used in every aspect of healthcare to identify, understand, and improve
processes. Information included illustrates the simplicity and completeness of the tool and
describes its applications to staff communication, regulatory documentation, and activities of
daily work. The book also highlights simple-to-use data collection and interpretation as part of the
VSM process.

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