Spectrum anniversary edition

ANNIVERSARY EDITION
1970
50 YEARS
Anniversary
News from Quantum Design Europe
EUROPE
Special edition | July 2020
Celebrating 50 years of Quantum Design Europe
„Knowing is not enough, we must apply.
Willing is not enough, we must
do.“ Johann Wolfgang von Goethe
Know, apply, do: terms that shape
and influence our daily life. This
is especially true in the field of research
and development. Driven
by the quest for new knowledge,
ideas are developed, experiments
are planned, carried out and
hopefully confirmed and often
enough even rejected. Based on
these ideas and concepts, new, revolutionary
products and technologies
are created for the market.
Quantum Design Europe (QDE)
has been very successful in this
environment for 50 years now.
Originating in 1970 from the
representation of Oriel Instruments,
we are today the leading
distributor for high-tech systems
and components in Europe. Of
course, this path has not always
been easy, but some principles
have accompanied us throughout
the years.
We started in 1970 with the representation
of Oriel Instruments, a
manufacturer of optical components
and systems for the optical
laboratory. Over the years, this has
developed into a worldwide network
of different suppliers and
disciplines. Particularly exciting
is the constant mix of established,
sometimes large companies
on the one hand and the small
start-ups with innovative product
ideas and little experience in product
management and sales on
the other.
Our customers are mainly from
the fields of research and development.
Firstly, there are universities
and research institutes such
as Max-Planck and Fraunhofer
Gesellschaft. And there is always
research and development in industry.
QDE sees itself as an intermediary
between highly specialized manufacturers
and scientists. This can
only work if all partners meet at
eye level. We have always been convinced
that our work should follow
the motto „From scientists for
scientists“. Our employees in sales
and service all have a sound scientific
or engineering education, often
with a doctorate’s degree.
For all of this to work, all partners
need to meet and communicate
with each other. A person who
thinks scientifically and based on
facts may tend to underestimate
this aspect. Our in-house magazine,
Spectrum, has been accompanying
our customers since 1983.
In addition to trade fairs, conferences,
workshops, website, etc.,
Spectrum has been and still is the
medium through which we stay in
contact with our customers and
business partners.
Therefore, I am particularly pleased
to present to you our 50 th anniversary
issue.
I have had the good fortune and
honor of doing my part for over
25 years. It is particularly exciting
for me to continue to be closely
associated with basic scientific
research, equipped with the knowledge
of often long and laborious
experiments and failures before
a publication or the long-awaited
doctorate’s degree.
The promotion of science is a high
priority and is seen as a decisive
factor in Europe‘s future competitiveness.
The successes are already
visible today in the many start-ups
that have emerged in Europe. Obviously,
people dare to apply their
knowledge and do something
with it! With a young and dynamic
team, the Quantum Design Group
is ready to actively participate and
continue our success story for the
next 50 years.
I hope you enjoy reading this special
issue of our Spectrum and I
look forward to receiving your
suggestions and feedback on our
work.
Sincerely yours
Jürgen Schlütter
EUROPE

About us
Congratulations on 50 years!
Happy 50 th anniversary to LOT!
Quantum Design International
(QDI) is proud to have LOT as an
integral partner in our strategy to
provide quality scientific instrumentation,
backed up with unparalleled
technical support, to the
world’s major technology centers,
thereby offering maximized geographical
coverage through a single,
powerful distribution channel.
Quantum Design International
(QDI) is headquartered in our R&D/
manufacturing facility in San Diego,
CA. Here over 200 employees
– scientists, engineers and technicians
-- design and manufacture
QDI’s own proprietary line of instruments
for materials characterization.
Through QDI’s worldwide
offices, staffed with scientists from
physics, chemistry, life science and
other disciplines, we are able to
offer a high level of factory-trained
support services that is unmatched
by others in the industry.
These worldwide offices were established
with the understanding
that successfully penetrating new
territories and foreign markets
requires local offices dedicated to
meeting those customers’ unique
criteria, as business rules, traditions
and culture vary from country
to country, and often from region
to region.
The next step in the evolution of
the company was to offer the same
high level skill set to other manufacturers
of scientific instruments
that they might not be able to duplicate
internally, due to resource
or other geographic limitations. It
was here that the LOT merger set
the stage for QDI’s broader plans
for worldwide distribution and
support – offering “front line” supply,
applications and technical support
to scientists, across a much
broader range of scientific research
needs, in the areas of:
■ Lasers and Optics
■ Spectroscopy
■ Microscopy/Nanotechnology
(SPM, AFM)
■ Imaging (IR, C-MOS, Thermography,
Hyperspectral)
■ Metrology
■ Light sources/Detectors
■ Material characterization (physical
properties, magnetization)
■ Life Sciences/Biotechnology
QDI has enabled the advancement
of the most critical research and
development through the distribution
of these diversified product
lines to many of the world’s top laboratories
and analytical centers
within the industrial, educational
and government organizations. In
some cases, this has taken on the
added dimension of dedicated QDI
laboratories in some of the world’s
most prestigious institutions.
Today, with over 400 employees and
revenues in excess of $150M, QDI’s
growth and success is built upon
trusted business relationships and
a strong reputation for reliability
and service.
Behind everything we do at QDI,
lies our core values. These values
are based in fair business practices,
honesty and respect for our
employees and customers. In these
areas, we could not have found a
better partner than LOT.
Jerry Daviess
President and Chief Executive Officer
2

About us
We introduce: Three of our
long-term employees
They know the business from the
ground up and strongly believe in
personal responsibility, freedom to
Petra Lorenz joined
the company (then
Oriel) in 1987, at the
age of 29, and over the
decades has worked
in the order processing
of all our product groups. She
has worked with many colleagues,
has seen the company grow and
expand, watched a new office building
being built, and experienced
firsthand how it is to work with a
small group of 20 and finally more
than 60 people. She knows the business
from the bottom up. She has
worked at so many different places
due to the changing demands that
she knows our office space from
every perspective. Years ago she received
a street sign saying „Petra-
Lorenz-Platz“ (Petra-Lorenz-Place)
as a gift from an admirer. It moves
with her to every new workplace.
She is always present at the company
celebrations and loves to dance.
A good working atmosphere and
fun in her area of responsibility is
the reason why she has stayed true
to our company for so many years.
Needless to say, she contributes a
great part to the good climate.
organize oneself and the power of a
cheerful team.
Marlene Fontan joined the
company after an exciting
period of life in which
she worked at a theatre,
bookshop, and pub and
broadened her mind by
low-budget travel and adventures. She
turned her back on Berlin in 1988 and
started working at Oriel as an assistant
in advertising. Her job was simple: put
information material in envelopes so it
could be mailed. She told one of the salesmen
at the time: „Six months at the most,
then I‘ll be gone.“ He is long since retired,
but when they meet today, he often says
with a wink „This has turned out to be a
very long six months“. One of the recipes
for good employee loyalty, she says, is a
high level of personal responsibility coupled
with the corresponding freedom to
organize one’s work. Quantum Design
stands for a high degree of individuality.
Back in the day, Marlene organized trade
fairs, created data sheets, and helped with
the initial steps of our website. Then, for
many years, she was in charge of production
and handling of our company magazine
Spectrum. Today, she looks after the
European satellites and ensures efficient
and collegial communication by establishing
faster routes and clearer structures.
With LOT Darmstadt (now Quantum
Design GmbH) we have a
long-standing, highly appreciated
and valuable business relationship,
especially in the fields
of spectroscopic ellipsometry and
quartz microbalance technology
(QCM), but also in the field of accessories
for FTIR spectroscopy. In
1996, the first Woollam ellipsometer
(M-44) was installed at the IPF
Dresden by Thomas Wagner (then
LOT). More instruments followed
(M-2000, Alpha SE, RC2, QCM-D) to
meet new requirements in layer
analysis. The in-situ characterization
of organic films is the focus
of our work at the IPF. Numerous
professional articles, international
lectures and awards (Paul Drude
Medal, Paul Drude Award) are
also proof of the reliability and
performance of the instruments,
but also of the excellent service
and competent advice provided
by the colleagues and friends of
LOT (now Quantum Design).
We would like to thank you for
this, congratulate you on the 50th
anniversary of the company and
wish you continued success in the
future.
Leibniz-Institut
Eva Bittrich and
Klaus-Jochen Eichhorn
Department of Analytics of the Leibniz
Institute of Polymer Research Dresden e.V.
Karlheinz Szemeritsch
is an integral part of
the company. He moves
like a fish in water in
the company‘s technical
center which can be seen by looking at
the activities he has undergone during
his time with us: He started as a service
technician in 1987, then became head
of the service department, got even
deeper into the technical organization
and dealt with the construction and administration
of our PC network. After a
few years, this also included the introduction
and administration of our ERP
(Enterprise Resource Planning) system.
Meanwhile, he is also involved in the
preparation of internal business statistics
and works as our ISO-9000 Quality
Management Representative. Currently,
he works at full speed on the introduction
and administration of a new Customer
Relation Management system.
For a time, he was also our official safety
officer. He comes from the depth of
the Odenwald (a low mountain range
which could almost be considered as
outback) which soundly shows in the
way he talks. Ever since, his family has
been around the company, too. When
his now grown-up daughter was little,
she used to ride around the company
on her unicycle to the delight of her
proud father.
3 Special edition | July 2020

About us
QD International and LOT-Oriel
On the 50 th anniversary of the founding
of LOT-Oriel, it may be appropriate
to think back on some of the
major events in the history of the
company and one of the most significant
of those must be the merger
with Quantum Design. The events
leading up to that merger may be
of interest for many Spectrum readers.
After 15 years of using a variety
of equipment distributors to sell its
products in foreign markets, by 1996
QD had begun to consider setting
up its own foreign operations. After
launching QD-Japan in 1997, we followed
that success with QD-Korea in
2003 and QD-China in 2004. Having
covered most of Asia, we began to
think about Europe as our next important
market.
In a coincidence of good timing, the
owners of LOT were all at or near retirement
age and looking for someone
to purchase their organization. In
early 2007 QD and LOT entered into
serious negotiations and signed the
merger documents in November. In
a single transaction, QD gained one
of the crown jewels in its worldwide
distribution system: representation
for the entire European continent,
including Russia via LOT’s relationship
with the Moscow-based company
LOT Akadem. Over the next few
years QD continued to expand its
global organization with QD-India,
QD-South America and QD-Southeast
Asia. Then in 2019 LOT changed its
name to QD-Europe.
Looking back from 13 years later, we
at QD have never doubted the mutually
beneficial relationship both
companies have enjoyed and we
certainly hope that the employees
of QD-Europe, in all of the different
countries, feel the same way. In addition
to the excellent business relationship
between the two companies,
there have been many opportunities
for personal friendships. I have
personally enjoyed many weeklong
sailing trips in places such as Croatia,
Athens and Mallorca with Ralph
Köhler, Jürgen Schlütter, and Manfred
and Margaret Berger. Greg DeGeller
(now the president of Quantum
Design) and his wife Marla have also
joined on several occasions.
I have often said that the merger of
QD and LOT was “a match made in
heaven.” All three parties got what
they wanted: the LOT owners received
cash for their retirement; QD
gained a world-class distribution
company covering one of QD’s most
important markets; and LOT gained
a strong manufacturing partner,
guaranteeing a substantial portion
of its annual revenue. In addition,
cooperation and information exchange
between QD-Europe and QD’s
many other distribution centers has
provided additional distribution opportunities
for the entire network.
Thirteen years later I still believe that
it was “a match made in heaven!“
Ron Sager
Chairman Quantum Design International
1972
since
Partnership
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4
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About us
50 years Oriel ► L.O.T. ► L.O.T.-Oriel ► LOT-QuantumDesign
► Quantum Design Europe
„Once upon a time“ is still the most
popular introduction to fairy tales
today. Fortunately, our company
history is not a fairy tale, even
though some wondrous and remarkable
things have happened in
the last 50 years.
Let us start in the beginning. It all
began in 1970, when computers
and the internet were still a mere
utopia, and even the use of fax machines
lay about 10 years in the
future. At this time, a small company
named Oriel, from Stratford,
Connecticut, decided to exhibit
their products for the first time at
a trade show in Europe. To overcome
language barriers and arrange
for the necessary trade fair logistics,
they decided to acquire local
support, and the student Wolfgang
R. Weber was hired. The trade fair
was a great success, and some of
the products were already sold during
the fair. Interest in Oriel’s products
remained high even after the
fair. So, the logical result was the
foundation of Oriel GmbH, which
was officially registered on 23 June
1970 by Wolfgang R. Weber.
At that time, the concept of technical
sales was still largely unknown,
but the benefits for manufacturers
and customers were obvious.
Therefore, other suppliers soon
expanded our product range. One
of our oldest partners from our beginnings
is Specac from England.
A company we still gladly work together
with today. Our mutual contract
was signed in 1972.
Oriel extended this successful concept
to other European countries,
and in the 1970s, further Oriel offices
were established in England,
France, Switzerland and Italy. It
was also during this period that
first business transactions with
what was then the USSR were successfully
completed.
The first 10 years were characterized
by continuous growth; the
turnover in 1980 was a remarkable
6.5 million German marks (approx.
3.25 million Euros).
Then as now, a modern and convincing
marketing strategy was
required. The answer came in 1983
– the first Spectrum magazine was
sent to our customers. Right from
the start, Spectrum was designed
as a trade magazine. First and foremost,
it is meant to provide technical
and background information
on our products and suppliers. In
addition, we use it to introduce our
employees, announce trade fairs
and seminars, … All in all, it offers
everything you can expect from a
trade magazine. This concept still
works well today; only today it is
called content marketing.
A milestone in our history came at
the end of the 1980s. The company
founder wanted to retire. Five of
the employees at that time took the
opportunity to gain influence on
the fate and future of Oriel GmbH
through a so-called management
buy-out. By now, the turnover had
grown to an impressive
27 million German
marks. The change of ownership
was documented by a change of
name from Oriel GmbH to L.O.T.
GmbH, with L.O.T. being the abbreviation
for the terms Laser, Optics
and Technology – the shortest
possible summary of our targeted
business fields at that time.
And so, everyone was happy and
satisfied – at least initially. No one
could have foreseen that the Berlin
Wall would fall on November 9,
1989. For us, this meant the entire
business with the USSR stopped
overnight. And, because of that, all
forecasts regarding the financial
viability of the management buyout
also became void. For the first
time in our history, the company
was in real trouble.
True to the principle that wringing
your hands doesn’t help much,
we rolled up our sleeves and concentrated
on what we do best: the
technical sale of products requiring
explanation. In 1991, we won
Quantum Design (QD) from San
Diego as a new supplier. In 1992, J.A.
Woollam joined the list of partners,
and in 1998, a first contract was
signed with Andor Technology.
We still represent all three suppliers
today and they regularly occupy
the top positions in our sales
statistics.
At that time, we had no idea that
Quantum Design would one day
have such a great impact on our
future. Initially, the sales area for
QD products covered only Germany,
Austria and Switzerland. Over
1970
1980
1990
2000 2010
2020
Page 6
5 Special edition | July 2020

About us
50 years Oriel ► L.O.T. ► L.O.T.-Oriel ► LOT-QuantumDesign
► Quantum Design Europe
the years, the cooperation was gradually
extended to other European
countries. In addition, QD transferred
more and more support and
service tasks to L.O.T. Eventually, we
established the Quantum Design
European Service Center (QDESC).
From then on, all installation and
service work in Europe was handled
by the QDESC headquarters in
Darmstadt.
Do you remember the introduction
of the Euro 2002? A big step for the
European Community, controversially
discussed from the beginning
until today. We have always
considered the monetary union as
an opportunity and not a threat.
Subsequently, offices were established
in Sweden, Benelux, Spain,
Poland, Romania, Hungary and
other countries, all of which are
still active. At present, we are directly
represented in all major
European countries with a significant
scientific market and support
our customers in their native
language. We are proud to have established
the first pan-European
distribution network for scientific
systems and components.
In 2007, the management buy-outers
had lived through 18, partly turbulent
but ultimately successful, years.
The company turnover was 27
million Euros, which makes for
a solid base. The time had come
for the next change of ownership.
Quantum Design had turned into
L.O.T.‘s largest and most important
supplier. Revenues were generated
not only from sales but also from
service. A takeover of the L.O.T.
group by Quantum Design had
EUROPE
great advantages for both parties,
so contracts were soon signed. Since
then, all L.O.T. offices have been
consolidated under Quantum Design
Europe.
A company takeover and name
change at the same time seemed
a little too risky, so the owners decided
to keep the old name for an
intermediate time. In 2012, L.O.T.
turned into LOT-QuantumDesign
to reflect the merger. In 2019, we
finally changed the name to Quantum
Design and gave our logo, corporate
identity and website a fresh
makeover. Today, the Quantum
Design Europe Group is a member
of the globally active Quantum
Design International (QDI). This
makes us part of the first global
distribution network with offices
in virtually every major country in
the world.
Distribution 2020
A look at the history of our company
reveals how we have developed
from the beginnings until today. It
also demonstrates that our business
model works well. However, it
provides only limited insight into
the essence, the DNA, of our company.
6
Through the years, we have experienced
many changes, some of
them quite radical. There are smaller,
rather unspectacular developments,
such as those from telex
to fax, but also big and profound
ones, like the invention of mobile
phones and the internet and major
changes in the way we live and
work through digitalization and
globalization. The way we communicate
today, the speed with
which things change, could hardly
be imagined in the 70s. Obviously,
this has also had an impact on
technical sales. In my opinion, the
biggest difference compared to the
past is the increased transparency.
For many years, a customer was
considered the „property“ of the
distributor. As a result, distributors
revealed no information on their
customers to the manufacturer.
They were too frightened that the
supplier would serve the customers
directly. Communication with manufacturers
and customers had to
be carried out by the distributor
only. All business activities were
very much targeted towards sales,
and customer satisfaction was not
(yet) the focus. In the end, it didn‘t
matter what customers ordered as
long as they chose something from
our product range. This attitude
was not very customer-friendly
and there is no room for it in a modern
sales organization.
Modern distribution, let‘s call it
Sales 2.0, works by different standards.
Transparency has taken on
a new significance in times of the
internet and the constant availability
of information. Distributor
and manufacturer work closely
together to find the best possible
solution for the customer. This
works well if the manufacturer
knows and understands the customer
and his application. At the
same time, it means that an inquiry
or project requires closer attention
and more resources. Our goal
is not to offer as many products
as possible, but the right products.
But what are the right products? In
the end, it is the market, or rather
the customers, who make this decision.
For only for the right product
will customers be willing to spend
money. As a distribution company,
we have the choice: Either we offer
as many products as possible or we
Page 7

About us
can keep the number of products
small and instead provide the optimum
support.
We have decided to go the second
way and put quality before quantity.
Every day we strive to remain faithful
to this ideal. The satisfaction of
our customers before, during, and
after conclusion of the contract, is
our highest quality objective. Today,
the Quantum Design Europe
Group consists of 120 employees in
20 European countries. Our sales
and service staff come to us with a
sound scientific or technical education
and speak the language of
our customers. They are supported
by dedicated employees in the
back office providing order processing,
marketing, IT, accounting and
logistics. A great part of our colleagues
has been with us for many
years. As a result, our understand
each other almost blindly. At the
same time, the size of our company
is so that the contribution of each
individual employee to the overall
result is clearly visible. A product
mix of established and new, highly
innovative products makes us a
sought-after contact for scientists.
These in turn benefit from the
many years of market knowledge
and individual and independent
advice we provide. Of course, sometimes
even we don’t have the right
product. In this case, we are happy
to recommend other solutions.
The first 50 years of our company
history have always been exciting,
stimulating and challenging. We
optimistically look forward to the
next 50 years. The QD Group is very
well positioned not only in Europe
but globally. We have great employees
and an extremely exciting
product range, from long-established
manufacturers to innovative
start-ups.
Ultimately, feedback from you –
our customers – shows us time
and again that we are on the right
track.
Jürgen Schlütter
2019
since
Partnership
EUROPE
7 Special edition | July 2020

About us
Congratulations from all at
Quorum. Since the foundation of
Quorum Technologies in 2001, Germany
has always been extremely
important and successful for our
business. With the large and influential
electron microscopy market in
Germany, Quorum has always needed
the highest quality distribution
network for the region.
When Quorum’s long-term partner
in Germany, Jost Gabler of Gala Instrumente,
decided to retire and sell
his business in 2014, we could not
have hoped for a better outcome.
We immediately knew that Jurgen
Schlutter and his team would be the
right partners for Quorum. In the
last six years we have enjoyed a great
relationship with the team at Quantum
Design who have ensured that
the Quorum business in Germany
has continued to prosper.
Quorum puts great importance in
having knowledgeable, high calibre
personnel to promote and support
our products. We are delighted to
have Quantum Design represent us
in this important market and are
always confident of the support
they offer to Quorum customers.
Although Quorum have only worked
with Quantum Design for a short
period, it is easy to understand why
they have had such a successful business
for the past 50 years. Quantum
Design are a great team of high-quality
dedicated professionals doing a
great job for our customers.
Professional education and teambuilding
in English with fun factor
Quantum Design also offers trainings
and team development to its
employees.
In 2018 – long before the coronavirus
has entered our lives, as you
can see on the happy pictures – we
were in the beautiful Bergstrasse region
for teambuilding. The fact that
none of us keep a distance clearly
shows how close our cooperation
normally is. Everyone is laughing,
thinking and studying something.
To be successful in our work, we
need both, a good command of English,
and a sound intercultural understanding.
Therefore, part of the
event was led by a British moderator.
Participants held presentations
in English, and most of all – we all
laughed about lots of typical English
humor. Much was talked about
„self-development“: „You can lead
a horse to the water but you can‘t
make it drink.“
And there was more:
During a Sherlock Holmes story
event, we had to work as a team to
complete tasks, solve puzzles and
pick locks – An abundance of impulses
for improving cooperation.
Congratulations on your 50 th Anniversary
– a great achievement and
we look forward to working with you
for many years to come!
Thank you, Quantum Design – enjoy
your celebration when it arrives!
Quorum Technologies
Bob Hennig
Commercial Director
Page 9
8

About us
In the evening, things slowed down a
bit. Our English presenter had prepared
a quiz that was quite a challenge
and made not just a few brains twist.
The feeling of camaraderie that was
created in the process is still present
today.
We hope that we will soon be able
to experience this kind of teambuilding
again.
If you have already taken part in a
great teambuilding event or know a
place for it, we would be very happy
to hear your suggestion!
Just send us a note:
spectrum@qd-europe.com
Marlene Fontan and Carmen Kardinal
2019
since
Partnership
EUROPE
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info@aostechnologies.com 9 Special edition | July 2020
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About us
Quantum Design Europe – Who we are
and since when
The European idea became popular
in our company a long time ago. QD
(at that time still LOT) had realized
in the seventieth that international
suppliers liked it very much if their
products were distributed all over
Europe – and not only in the German
speaking countries.
European chronicle:
Austria was traditionally taken care
of from Darmstadt.
In 1977, the Swiss office started as a
freelance, one-man business. In 1989,
Patricia Reinecke joined the company.
She says: „I started in what was
then called the LOT Group and have
experienced many changes since
then. We started with two people,
grew to seven and returned to two
people in 2013. I enjoy my work in
this dynamic company ...“ Almost since
then Julien Dumouchel is in charge
„I started fifteen years ago, and
I am still here and happy to assist
customers and colleagues… Coming
from the sea (Le Havre, Normandie), I
have always been attracted by mountains.“
Four children crown his life.
The French office was founded in
1985, and since 1990 QD France has
been an independent office with ten
employees. It is managed by the dual
leadership of Lionel Sudrie and Nicolas
Tcherbak. Some of our French
employees have also been with us
for a long time: Isabelle Soares, who
is responsible for logistics, has been
working with us since 1987, and Sakina
Chetouane, who joined us in 1985,
is responsible for the sales administration.
In 1989, the Italian branch was founded.
The Italian office has grown
continuously and now has 11 employees.
Since 1991, the Italian office
has been an independent subsidiary.
It is managed by Diego Vitaglione,
who joined us in 2000 as sales engineer.
In 1990, a subsidiary in the United
Kingdom was founded. LOT UK has
completed a pre-Brexit and left the
former LOT group in 2017 to become
more independent. However, they still
belong to the large Quantum Design
family.
In 2003, a „Nordic“ sales office was installed
in the north of Europe to cover
Sweden, Norway, Finland and Iceland.
Four years later, Staffan Eriksson joined
us to take over the office. He has a
young family and loves the beautiful
Swedish outdoors.
In 2005, our BeNeLux office was established.
It has been run by our Belgian
colleague Stephane Struyve since
2011. Stephane is a “bon vivant” in the
best sense of the word – He not only
loves fine food and modern interiors
but also to work hard. He lives in Grimbergen
(near Brussels) with his family,
including three teenage daughters.
We’ve been having two offices in Poland
since 2006. This was when Dr.
Agnieszka Kowalczyk started working
for us, not long after she had completed
her doctorate. She represents
the majority of our product range. In
Chorzow, where she lives with her family,
she can „go hiking, trekking and
cycling, but also attend interesting
pop and rock concerts.” The second Polish
office underwent a generational
change. Since 2017, Piotr Dluzewski
has continued his father‘s work. He
loves the mountains and just recently
became a father too. „Apart from trekking,
I love skiing (my first job ever
was as a ski instructor), sailing on the
Masurian Lakes and basketball.“
Since 2008, Xavier Boira has been responsible
for the QD office on the Iberian
Peninsula, based near Barcelona.
Besides his family – he has an 8 year
old daughter – he enjoys very much to
read and listen to music. Furthermore,
he is a real supporter of automobile
and motorcycle sports.
Partnering with QD Europe has
allowed us to connect with and
serve the European research community
in a way that aligns with
our core company values. Our
local reps have added a layer of
application expertise to the overall
customer experience, helping
us to provide technical solutions
that accelerate end-user productivity.
We really admire the role QD
has played in helping to advance
scientific discoveries worldwide
over the last 50 years. We are excited
to continue our partnership in
pursuit of this shared passion!
Montana Instruments
Luke Mauritsen
CEO & Founder
The Romanian office was set up in
2008 and Octavian Buiu has been with
our company since then. He lives in
Bucharest, is an enthusiastic scientist,
and also loves photography.
Also since 2017, Cecilia Steinbach has
continued her father‘s work in Hungary.
„My father started working with
LOT more than 15 years ago. I started
working in the company in 2017 after
I obtained my doctorate in physics“
and about her private life „I live in Budapest
with my husband and my three
little sons. In my spare time... oh, normally
I don‘t have any free time, but
when I do, I like to go hiking, work in
the garden, sew and do DIY projects“.
Our cooperation and representation
in Tchechia an Slovakia started in
1997. They then sold our light sources,
spectrographs and detection cameras.
Today, Martin Klecka and his cheerful
team – which has grown rapidly and
very successfully – offer the complete
Quantum Design product range
in Czech and Slovac republic. „As the
business raised over the last 10 years,
we have added service technicians
to the team to be able to support our
customers not only in the selection of
Page 11
10

About us
the right device but also in providing
technical advice, training, and service.“
We also have two agencies in Turkey:
In 2008, Vural Köksal started working
with LOT. „Today I am responsible for
general sales with the exception of
the magnetics product line. ... In my
very limited free time I go hiking. I
also have a small workshop for repairing
old cars, as a hobby.“ In 2012, a
second sales agency was established
where Yuksel Ozkan is offering our
products since 2018. He is our latest
addition to the European family. Since
graduating from university, he has
been working mainly with cryogenic
equipment and magnetic properties
measurement systems. As a technical
support engineer he also supports
academics in the selection of equipment
for specific applications. Apart
from his job with QD, „my biggest and
best job is to spend time with my little
daughter“.
And last not least over all the decades
we had local representatives first in
the UDSSR and today in Russia. Our
colleagues Radmir Khasaya, Yury Khomich
and Yuri Zheleznov represent
QD in that far corner of the world.
Quantum Design Europe focuses on
individuality and high standards in
customer consultation and service.
For us, these are the basics of our European
future.
Marlene Fontan
My relationship with the Quantum
Design non USA operations spans
40 years. Through a number of different
company names for both of
us, from Oriel, to LOT, to QD, from
Oriel, to Zygo to now ILT, working
with them for so long has been a
pleasure. The entire organization
continually challenges you to bring
the best possible products and
services to their customers. Their
technical expertise, customer and
market knowledge, and dedication
to doing things the right way has
made working with this organization
an exceptional experience.
I would like to offer my sincere
congratulations to the QD team for
their excellent work and continues
success.
International Light Technologies
Thom Connolly
President
Switzerland:
Julien Dumouchel
Switzerland:
Patricia Reinecke
Romania & Bulgaria:
Octavian Buiu
Iberia:
Xavier Boira
Poland:
Agnieszka Kowalczyk
Poland:
Piotr Dluzewski
Italy:
Simone Paziani
Italy:
Diego Vitaglione
Turkey:
Vural Köksal
Turkey:
Yuksel Ozkan
Nordic:
Staffan Erikkson
France:
Lionel Sudrie
France:
Nicolas Tcherbak
Hungary:
Cecilia Steinbach
Benelux:
Stephane Struyve
11 Special edition | July 2020
Czech & Slovak rep.:
Martin Klecka

About us
The confusion
It‘s 2009 and I, a young graduate
just back from my first job in Asia,
am starting my new job at Quantum
Design Europe, then called
LOT-Oriel. Traveling has always
been my thing and so I was looking
forward to the first business
trip to our new supplier in the USA.
At least initially. Sunday morning,
I take the middle seat on a plane.
A man with baroque forms in a
green Hawaiian shirt heads down
the aisle towards the seat next to
me. A tenacious struggle begins
between the groaning side rests
of the seat and his overflowing
corpulence. My neighbor wins
the fight and comfortably lays his
arms on the cushion that arches
over the back of my seat. „We will
understand each other, won‘t we?“
he asks me somewhat embarrassed.
Well then. You cannot choose
with what abundance nature blesses
you. I spend a rather restless
flight and my neighbor sure notices
my relief when we land.
I find a taxi and give the driver the
address. He looks at me puzzled.
I start feeling uncomfortable. I
learn that the address is in Bend,
but that I am in North Bend at the
moment. Bend is 300 miles south.
Ouch. I guess the travel agent booked
the wrong flight. Car rental is
not an option since I didn’t bring
my license. The cab driver says
he will give me a good price. I go
through my options and come
to the conclusion that a taxi ride
to Bend is not more expensive
than another flight and a cancelled
overnight stay, and this way
I get to the supplier on time. The
taxi driver is thrilled. But first he
wants to stop by his house again
to get some warm jackets. Besides,
he believes we need something
to eat and drink. We have to
go through an Indian reservation
and through the mountains. The
car’s heating supposedly does not
work so well. The driver is in a
good mood, I am not. On the way,
he tells my story to his colleagues
in the control centre, which
they acknowledge with cheerful
laughter. From now on, everything
goes smoothly and I arrive late at
night at the hotel. The fun of traveling
hasn‘t been taken away from
me until today, but I‘m quite happy
that since then I haven‘t had to
explain a $350 taxi bill to my boss
again.
David Appel
1972
since
Partnership
EUROPE
Fantastic, congratulations, well done from Specac Limited!
We are pleased to have worked as a trusted partner
with LOT/Quantum Design Germany for almost
50 years. They are renowned for their professionalism
and Specac have been proud to have
a special relationship with them during this time.
The expert advice and guidance that they have
accumulated over their time spent in the industry
is very much appreciated and respected by customers
and partners alike.
Specac has a lot in common with Quantum Design
as we will also celebrate our 50th Anniversary
next year on 21st April. Our values are very similar
and we believe we have achieved some great
opportunities and sales between us. We also have
strong ethical and community ideals.
A bit more about us – Specac are based in Orpington
Kent and employ 85 staff, with in UK, USA,
China and Singapore. Our strong market position
is based upon the key brand values of high quality
and high specification accessories that help end
users to solve their problems in providing accurate
and reliable IR and FTIR sample handling accessories
to academic, industrial and research institutions
worldwide. Our portfolio of products have the
ability to analyse samples of any size and in liquid
or solid form, and are also adaptable at low and
high temperatures
We export over 90% of what we sell to over 100
countries, and we had the honour of being recognised
for a Queens Award for Exports in 2018.
David Smith Managing Director of Specac since
2008 says, “It’s amazing that both of our companies
began trading within such a short time of
each other, such a long time ago. I think that creates
a special bond between us.
Long term, sustainable business relationships are
built around personal trust. We have an implicit
trust that Quantum Design will represent us in
Germany at all times to the best of their ability,
and in return we strive to provide them with great
products and excellent customer service.
In a world of constant change, it is often the things
that remain constant that are of the highest value,
and I’m proud that Specac can call Quantum Design
our friends.”
Specac Limited | Science and Innovation Centre | Halo Business Park | Cray Avenue, Orpington, Kent, BR5 3FQ | England
12

About us
50 Years − Letter from Woollam
Dear Friends at Quantum Design Europe:
Congratulations on reaching 50 years
of business in 2020. Let’s put this
in perspective. I was born the same
year your business was started, and
I am sure many of your colleagues
were not born yet. In the US, Richard
Nixon was president, gasoline was
36¢/gallon and Simon & Garfunkel
were singing Bridge Over Troubled
Water.
When I joined the Woollam Company
in 1995, LOT-Oriel was already celebrating
25 years of business and was
our exclusive distributor for Europe.
Our companies were ideally matched.
Spectroscopic ellipsometry is
a complex instrument that requires
a deep understanding to properly
use. LOT-Oriel shared a similar philosophy
to John Woollam – when a
customer calls to purchase an ellipsometer,
they don’t want to talk to
a salesperson. They want to talk to
someone that knows the answers,
not someone that has to “ask an engineer”.
Many sales companies rely
on having their principals answer
the difficult questions. This has never
been the case in our relationship
with LOT, where your sales and service
persons were experts in the area.
In fact, I have had many an occasion
where I learned from LOT just as
much as they learned from me.
I first came to Europe and met the
staff at LOT in 1997 during the annual
Ellipsometry Seminar in Darmstadt,
Germany. This was my first
visit to Europe and I found it almost
magical. The LOT seminars have
withstood the test of time. We continue
to hold annual seminars and
short courses around the world that
were modeled upon those original
events. LOT has always been good about
considering the best approach to
inform their customers on the latest
technology and applications. The
seminars were focused on solving
problems and I still recall my anxiety
of analyzing customer samples in
front of a crowd (it was a bit like walking
a tight rope). I met many great
researchers at those seminars over
the years who have gone on to author
books on ellipsometry, become
Professors with large groups of great
students, and even become lifelong
friends.
Another similarity between the Woollam
Company and LOT is our loyalty
both to business partners and our
employees. Most of the people I met
at LOT in the late 1990s either still
work for LOT or have retired. When
I consider the “new faces”, they have
been with LOT/QD for nearly a decade.
It is great to work with people you
know and trust for so many years,
leading to true lifelong friendships.
When I first met Thomas Wagner in
1997, I could never suspect that we
would vacation together along with
other colleagues from Woollam –
whether it was canoeing down a
river in Nebraska, hiking the Rocky
Mountains, or watching Thomas
rock-climb up El Capitan in Yosemite
National Park.
Please accept my sincerest congratulations
on 50 years of business! If
you continue the same approach to
helping your customers in a sincere
manner, you may just make it to
100!!!
Sincerely,
James N. Hilfiker
Director of Sales, J.A. Woollam Co.
13 Special edition | July 2020

About us
Our suppliers
Many of our suppliers have been
with us for decades. Two of our longest
and two of the most recently
acquired suppliers are presented
separately in this issue. Below you
see the list of all our current suppliers.
Reliability and innovation
are their common denominator.
We are proud to work with them!
14

About us
Electron microscopy in numbers
Half a century of Oriel/LOT/QD
and many years of electron microscopy
– Let’s look at the figures.
In 2007 we started selling desktop
electron microscopes. Carsten
Pape and later his colleagues
Dominic Vogt, Jan Kretschmer,
Andreas Bergner, Anne Kast, and
others, wanted to bring scanning
electron microscopy to the streets.
For this purpose, Carsten Pape
initiated the first Electron Microscopy
Roadshow in 2009. The idea
was to give as many interested parties
as possible the opportunity to
test an electron microscope “in
situ”. This meant travelling to up
to 10 cities in 10 days, interrupted
only by 48 hours of weekend recreation
- A road trip through Germany
from Darmstadt via Cologne
to Hamburg, Berlin, Dresden, Leipzig,
Munich, Stuttgart and many
other cities. About 2000 km of driving
distance accrued with each
Roadshow. We organized about 20
Roadshows in more than 10 years.
Which means: 200 times „Welcome
to our Roadshow“, „Your room is
free, here is your key“ at a hotel
reception desk, and last but not
least: more than 200 times: „Which
of you brought the samples?“. Not
to forget the countless times of
„end of traffic jam ahead“...
All in all, 80000 kilometers were
driven with two cars loaded to the
brim – we say, that‘s a lot!
Speaking of “loaded to the brim”:
Did you know that a desktop electron
microscope weighs up to
75 kg? Not much for an SEM, but
a lot for a lone salesman (or woman)
who had to carry it 40 steps
up the stairs into the booked conference
room of a Berlin hotel,
because the elevator was broken...
After the SEM, there were sputter
coaters, plasma cleaners, critical
point dryers, pumps, roll-ups, display
walls, brochure boxes, toolboxes
and suitcases waiting to be
carried up, too.... In total, half a ton
of equipment was moved from the
cars to the hotel and back the next
day. Needless to say that our sales
people have no desire to overcrowd
the local gyms...
In the course of more than a decade,
we have been able to meet
about 2000 people this way and
are still in contact with many of
them. We were happy enough to
welcome many of them several
From the start Moxtek’s association
with Quantum Design they’ve
proven over and over again to be
a quality organization. In addition
to the executive team being
responsive and committed, the sales
staff consists of the most knowledgeable
and hardworking people
I’ve ever had the pleasure to work
with and the administrative group
is friendly, accurate and efficient.
Moxtek has benefited immensely
from our relationship with Quantum
Design and we look forward to
our mutual success as we continue
to grow in the future.
Dave Crawford
MOXTEK, Inc.
Optics Sales Manager
times. Some of them had even become
regular guests. By the way:
2000 people also means about
6000 sandwiches, which the hotel
kitchens prepared for us.
Through the years, we have received
a lot of encouragement, and
also constructive criticism. We are
grateful and happy to have been
in contact with you in all parts of
Germany and hope you feel the
same way. Several hundred Desktop
REMs are distributed all over
the country, and most of the sales
contacts started by getting to
know each other on one of our
Roadshows.
In 2021, we definitely want to continue
our Roadshow, if times permit.
We look forward to seeing you
there!
Dominik Vogt
15 Special edition | July 2020

About us
European Headquarters
Quantum Design GmbH
Im Tiefen See 58, 64293 Darmstadt, Germany
Phone +49 6151 8806-0, Fax +49 6151 8806 920
E-mail spectrum@qd-europe.com
www.qd-europe.com
Quantum Design BeNeLux
Meerstraat 177
B-1850 Grimbergen, Belgium
Phone +32 2 3084324
Mobile +32 495797175
E-mail struyve@qd-europe.com
Quantum Design Czech Rep. and Slovak. Rep.
Krivoklatska 37, 199 00 Praha 9, Czech. Rep.
Phone +420 607 014 278, Fax +420 24 1046850
E-mail czechia@qd-europe.com
Quantum Design France SARL
Bâtiment Mac Kinley, 1, avenue de l’Atlantique,
91940 Les Ulis, France
Phone +33 1 69194949, Fax +33 1 69194930
E-mail france@qd-europe.com
Quantum Design Magyarország
Primet Méréstechnikai Kft
Eszak u. 24, HU-1038 Budapest
Phone and Fax +36 1 2402711,
E-mail steinbach@qd-europe.com
Quantum Design Iberia
(for Portugal and Spain)
Roca i Roca, 45, 08226 Terrassa (Barcelona), Spain
Phone and Fax +34 937349168
E-mail boira@qd-europe.com
Quantum Design s.r.l., Italia
Via Francesco Sapori, 27
00143 Roma, Italy
Phone +39 06 5004204, Fax +39 06 5010389
E-mail italy@qd-europe.com
Quantum Design Nordic
(for Denmark, Finland, Norway and Sweden)
Roddarestigen 3, 182 35 Danderyd, Sweden
Phone +46 8 41071791
E-mail eriksson@qd-europe.com
Quantum Design Przedstawicielstwo Polska
Mikoów: tel.:+48 32 24457
Fax: +48 32 4281169, kom.: +48 50 255112014
pdluzewski@qd-europe.com lub
Chorzów: tel.: +48 32 2482048
Fax: +48 32 70 21 160, kom.: +48 51 5166893
E-mail kowalczyk@qd-europe.com
Quantum Design SRL
(for Romania and Bulgaria)
Str Ion Nistor Nr 4, et 1, M2E
030041 Bucharest, Ro.
Phone +40 75 50 39 900, Fax +40 31 7107156
E-mail buiu@qd-europe.com
Quantum Design AG Suisse
Route du Roule 41, 1723 Marly, Switzerland
Phone +41 21 8699033, Fax +41 21 8699308
E-mail reinicke@qd-europe.com
QUIZ
How well do you know
Quantum Design Europe?
We look back on 50 years full of
events. How well do you know us?
Do you remember how it all began?
What do we do exactly?
This little puzzle gives you a chance
to test your knowledge. And you will
be rewarded: The first 100 entries
that have answered all 10 questions
correctly will receive a 0.5 l glass bottle
in QD design. So be fast!
Start our quiz:
1. In which year was Quantum
Design founded?
A 1965
B 1970
C 2002
2. What is the name of the current
managing director of Quantum Design?
A Ralph Köhler
B Jürgen Schlütter
C Wolfgang R. Weber
3. What is the first company name
of the present QD Europe GmbH?
A LOT Oriel Group Europe
B LOT Quantum Design
C Oriel
4. What is dealt with in
ATR spectroscopy?
This is how it works:
Copy the correct answers
(for example
1:A, 2:C, ...) into an e-
mail and send it to
quiz@qd-europe.com
Please don’t forget to
give us your contact
details.
6. How many product groups
does our range cover?
A 2
B 37
C 9
7. Which product is available
from Quantum Design Europe?
A EasiSlicer
B NicerDicer
C LetterSizer
8. What is an adiabatic
demagnetization cooler for?
A
B
C
For removing metal splinters
from ice cubes
For regulating temperatures in
the millikelvin range
To find the needle in the
haystack in winter
9. Which method is used
for sample preparation?
Quantum Design Turkey
Phone: +90 544 741 99 97
turkiye@qd-europe.com
Quantum Design Ltd. UK and Ireland
1 Mole Business Park, KT22 7BA Leatherhead,
Surrey, United Kingdom
Phone +44 13 72378822, Fax +44 13 72375353
E-mail info@qd-uki.co.uk
Quantum Design Russia
(for Russia and Central Eurasia)
Phone +7 495 938-1866 , Fax +7 495 938-1907
E-mail info@qd-europe.com
A Reflexion
B Reflection
C Reflexive pronouns
5. Which famous overpass
structure carries one of our
products in its name?
A Bridge on the river Kwai
B Golden Gate
C Mannemer Neckarbrick
A Critical Point Drying
B Neutral line heating
C Positive-circle irradiation
10. What is the name of the inhouse
newspaper that
appears 4 times a year?
A Scientific Spectrum
B Spectrum
C Spectrum Post
Special edition for the 50 th anniversary of the company. Responsible for the content: Dr. Jürgen Schlütter
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