Widcombe Wharf

WELCOME TO
Bath | Widcombe Wharf

BATH
Welcome to
Widcombe Wharf
Bath
Here’s your new address
Flats 1 - 5
Widcombe Wharf
Widcombe Hill
Bath
BA2 6AA
New room. New home.
New city to explore.
You’re right next to everything. Your university for lectures
and libraries. The city for shops and bars. And all your
fellow students. Where you live at university makes all
the difference. The perfect home is where you’ll achieve
academic success, form lifelong friendships – and bloom.
That’s where we come in.
We’re here when you want us and in the background when
you don’t. We’ll keep you up to date with all the latest news,
competitions and events on our Facebook, Twitter and
Instagram pages. It’s completely up to you how much or
how little you want to get involved.
MOVING IN
You’ll find your check in date on the front page of your
tenancy document. It’s under ‘start date’. You can arrive
on your check in date, or any day after that with prior
arrangement. You must come to James House, James Street
West, Bath BA1 2BU. Arriving on the day? We’ll give you a
times slot to help you avoid traffic. Drivers: we recommend
checking out the area beforehand and making sure you
know where to park. Coming in by train or plane? Book your
taxi in advance. Our staff will be here to help you - giving you
your keys, showing you around, and telling you about
your new home.

Your room is your space –
to relax, to unwind, to be
you. So hang up your jacket.
Choose a drawer for your
socks. Make it feel like home.
INTERNET
Your wi-fi is included in the rent. if you’re experiencing
problems contact customer support on 0333 123 0115 and
make sure you’re by your screen.
HEATING
There’s a radiator to keep you warm. If it stops doing that,
let the accommodation team know.
ENERGY
Lights off. Windows shut. Heating on low. Try to save energy
when you’re not in your room.
KITCHEN
Cook safe. No chip pans or deep fat fryers. And keep it clean. If
things get too messy, we’ll have to charge for a cleaner.
TV
There’s a TV in your room – but no license. If you want to
watch live TV or BBC iPlayer, you’ll need to purchase one at
tvlicensing.co.uk.
LAUNDRY
Each flat is fully equipped with a washing machine.
BINS
Remember to empty your bins! They go into the communal
rubbish and recycling bins, next to the terraced area by the
building to the left of the Co-operative store.
INVENTORY
Find some time to check it and fill it in. It’ll save you time
when you’re moving out. Please return to us within 7 days
KEYS AND OUT OF HOURS
Please look after your keys but if you do lose them or get
locked out of your room speak with the accommodation
team. If the accommodation team are not on site, please go
to The Numbers You Need section later in this book and call
the Out of Hours number for assistance.
MAINTENANCE
If you have a non-emergency maintenance issue, please report it
directly through your residence portal. Once reported, we will
visit your home to review the issue and resolve it for you as
promptly as we can. If there is an emergency maintenance issue,
speak to the team immediately. If the accommodation team are
not on site, please go to the ‘Numbers you Need’ section later in
this handbook and call the Out of Hours number for immediate
assistance.
VISITORS
Guests are welcome. But too much noise isn’t. So if you
have people over, try to keep it down. And sorry, but no
stays over seven days.
SWAP ROOMS
If you want to swap or move rooms, speak to your
accommodation team. Depending on availability, you’ll
just have to pay a £50 admin fee and sign some new
paperwork.
POST
Your letters and parcels will be delivered directly to your
apartment. You will need to be at home when signing for
large parcels.

Your safety and security is
our number one
priority. We’ve got it
covered – but you can
help us by following a
few safety tips.
FIRST AID
If you have an accident, please report it to your accommodation
team. There’s a first aid box on site for minor accidents. If you have
anything serious call 111 or for major emergencies please call 999
and visit A&E.
IN CASE OF FIRE
Your room is fitted with a smoke detector. So are kitchens and
corridors. Don’t tamper with them. When a fire alarm goes off,
never assume it’s just a drill. Make sure you know your nearest
exit, and know how to leave the building safely. Your designated
assembly point is outside the Co-Op shop.
DOORS AND WINDOWS
We ask that you keep doors closed at all times and lock your door
and windows when you’re going out. Fire doors are there to protect
you and when closed they will stop the spread of fire, so please
don’t prop your door open. Windows will only tilt outwards and for
your own safety, should not be opened fully.
SAFE AND SOUND
If you’re worried about the safety of any of the equipment in your
room or the communal areas, or you see any suspicious behaviour,
please inform your accommodation team.

If you’re not feeling
yourself, talk to someone.
Whoever you are.
Whatever it is. However,
you feel. We’re here.
FEELING ILL?
See the doctor. If you’ve registered with the University Health
Centre, you’ll usually get a same day appointment.
Call them on 01225 789 100.
FEELING LOW?
Talk to Student Minds studentminds.org uk. Or grab your
accommodation team they’re here to support you.
Wellbeing team University of Bath:
Call: 01225 383 838
Email: wellbeingservice@bath.ac.uk
Or speak to your accommodation team,
they’re here to support you.
PROBLEMS WITH A FLATMATE?
Noise. Mess. Antisocial behaviour. If it’s bothering you, speak to
your accommodation team.
OTHER HELPFUL SITES:
NHS Choices
nhs.uk
Samaritans
Samaritans.org
Victim Support victimsupport.org

The numbers you need
Accommodation Team and Out of Hours
01225 460 821
Emergency Maintenance Issues –
(Out of Hours Only)
0844 371 2578
Internet helpline
0333 123 0115
SOMETHING WRONG?
HERE’S OUR COMPLAINTS PROCEDURE
In the first instance, please speak to your accommodation
team who will always try to resolve your issue. If you feel
the matter has not been resolved to your satisfaction then
please follow the 3-stage procedure as specified on the
notice board in reception.
Moving Out
You’ll have to move out by the end of your tenancy – you
can see when that is on your tenancy document. If you
want to move out earlier, speak to your accommodation
team for more information. At the end of the academic
year, we’ll let you know when you’ll be expected to move
out and exactly what you’ll need to do. Before you go,
your accommodation team will make an appointment to
inspect your room – making sure it hasn’t been damaged
or dirtied. If you leave your room exactly how you found it
when you moved in there will be no extra charges. (If not,
we’ll invoice you for the costs incurred to fix it).
DISCLAIMER
This handbook provides useful advice for students
throughout their tenancy. But it doesn’t cover everything.
For full legal obligations, see your tenancy agreement in
your Resident Account and visit the Hello Student website
and click on How it Works. Hello Student takes data
protection very seriously and access to all resident data
is strictly controlled and will only be disclosed with the
resident’s permission and this applies equally to enquiries
from parents or relatives. Hello Student complies with
the data protection act (1988) which governs the use of
all personal data we hold and the controls requires over
its accuracy, access and security. Also, legislation aimed
at giving you more control over your data is called the
General Data Protection Regulation (GDPR). Please visit
the Hello Student website to view our Privacy Policy in
which explains how we collect, store and handle your
personal data.

If you need us, we’re here to help
T: 01225 460 821
E: widcombewharf@hellostudent.co.uk