Widcombe Wharf

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BATH Welcome to Widcombe Wharf Bath Here’s your new address Flats 1 - 5 Widcombe Wharf Widcombe Hill Bath BA2 6AA New room. New home. New city to explore. You’re right next to everything. Your university for lectures and libraries. The city for shops and bars. And all your fellow students. Where you live at university makes all the difference. The perfect home is where you’ll achieve academic success, form lifelong friendships – and bloom. That’s where we come in. We’re here when you want us and in the background when you don’t. We’ll keep you up to date with all the latest news, competitions and events on our Facebook, Twitter and Instagram pages. It’s completely up to you how much or how little you want to get involved. MOVING IN You’ll find your check in date on the front page of your tenancy document. It’s under ‘start date’. You can arrive on your check in date, or any day after that with prior arrangement. You must come to James House, James Street West, Bath BA1 2BU. Arriving on the day? We’ll give you a times slot to help you avoid traffic. Drivers: we recommend checking out the area beforehand and making sure you know where to park. Coming in by train or plane? Book your taxi in advance. Our staff will be here to help you - giving you your keys, showing you around, and telling you about your new home.
Your room is your space – to relax, to unwind, to be you. So hang up your jacket. Choose a drawer for your socks. Make it feel like home. INTERNET Your wi-fi is included in the rent. if you’re experiencing problems contact customer support on 0333 123 0115 and make sure you’re by your screen. HEATING There’s a radiator to keep you warm. If it stops doing that, let the accommodation team know. ENERGY Lights off. Windows shut. Heating on low. Try to save energy when you’re not in your room. KITCHEN Cook safe. No chip pans or deep fat fryers. And keep it clean. If things get too messy, we’ll have to charge for a cleaner. TV There’s a TV in your room – but no license. If you want to watch live TV or BBC iPlayer, you’ll need to purchase one at tvlicensing.co.uk. LAUNDRY Each flat is fully equipped with a washing machine. BINS Remember to empty your bins! They go into the communal rubbish and recycling bins, next to the terraced area by the building to the left of the Co-operative store. INVENTORY Find some time to check it and fill it in. It’ll save you time when you’re moving out. Please return to us within 7 days KEYS AND OUT OF HOURS Please look after your keys but if you do lose them or get locked out of your room speak with the accommodation team. If the accommodation team are not on site, please go to The Numbers You Need section later in this book and call the Out of Hours number for assistance. MAINTENANCE If you have a non-emergency maintenance issue, please report it directly through your residence portal. Once reported, we will visit your home to review the issue and resolve it for you as promptly as we can. If there is an emergency maintenance issue, speak to the team immediately. If the accommodation team are not on site, please go to the ‘Numbers you Need’ section later in this handbook and call the Out of Hours number for immediate assistance. VISITORS Guests are welcome. But too much noise isn’t. So if you have people over, try to keep it down. And sorry, but no stays over seven days. SWAP ROOMS If you want to swap or move rooms, speak to your accommodation team. Depending on availability, you’ll just have to pay a £50 admin fee and sign some new paperwork. POST Your letters and parcels will be delivered directly to your apartment. You will need to be at home when signing for large parcels.
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Widcombe Wharf

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