Widcombe Wharf

Your room is your space –
to relax, to unwind, to be
you. So hang up your jacket.
Choose a drawer for your
socks. Make it feel like home.
INTERNET
Your wi-fi is included in the rent. if you’re experiencing
problems contact customer support on 0333 123 0115 and
make sure you’re by your screen.
HEATING
There’s a radiator to keep you warm. If it stops doing that,
let the accommodation team know.
ENERGY
Lights off. Windows shut. Heating on low. Try to save energy
when you’re not in your room.
KITCHEN
Cook safe. No chip pans or deep fat fryers. And keep it clean. If
things get too messy, we’ll have to charge for a cleaner.
TV
There’s a TV in your room – but no license. If you want to
watch live TV or BBC iPlayer, you’ll need to purchase one at
tvlicensing.co.uk.
LAUNDRY
Each flat is fully equipped with a washing machine.
BINS
Remember to empty your bins! They go into the communal
rubbish and recycling bins, next to the terraced area by the
building to the left of the Co-operative store.
INVENTORY
Find some time to check it and fill it in. It’ll save you time
when you’re moving out. Please return to us within 7 days
KEYS AND OUT OF HOURS
Please look after your keys but if you do lose them or get
locked out of your room speak with the accommodation
team. If the accommodation team are not on site, please go
to The Numbers You Need section later in this book and call
the Out of Hours number for assistance.
MAINTENANCE
If you have a non-emergency maintenance issue, please report it
directly through your residence portal. Once reported, we will
visit your home to review the issue and resolve it for you as
promptly as we can. If there is an emergency maintenance issue,
speak to the team immediately. If the accommodation team are
not on site, please go to the ‘Numbers you Need’ section later in
this handbook and call the Out of Hours number for immediate
assistance.
VISITORS
Guests are welcome. But too much noise isn’t. So if you
have people over, try to keep it down. And sorry, but no
stays over seven days.
SWAP ROOMS
If you want to swap or move rooms, speak to your
accommodation team. Depending on availability, you’ll
just have to pay a £50 admin fee and sign some new
paperwork.
POST
Your letters and parcels will be delivered directly to your
apartment. You will need to be at home when signing for
large parcels.