Asset Management 2020 e-brochure

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asset MANAGEMENT 

& MAINTENANCE 

CONFERENCE 

14-15 OCTOBER 2020 | 

EXHIBITION 

#NHFVirtual event 

Investing in homes 

to drive recovery. 

Book your places today at 

housing.org.uk/asset 

#NHFAsset 

NATIONAL 

HOUSING 

FEDERATION

As an NHF member, you have access to special 

rates or services from our Preferred Suppliers 

– reputable partners who have expertise 

within the social housing space. We negotiate 

preferential terms and conditions with these 

partners to help you save money, so that you 

can use your resources as efficiently as possible 

to deliver on your social mission. 

Our Preferred Suppliers 

Castleton Technology 

Our preferred housing 

management solutions provider 

offers a range of services to 

support the smooth running of 

your business operations and 

digital initiatives, offering 10% 

discount for NHF members. 

Isio 

New but established. Isio’s twenty 

partners led the pioneering 

pensions practice at KPMG, from 

where they originate. Simplifying 

the language and work around 

pensions, Isio provide a tailored 

service for housing associations. 

Phoenix Software 

Phoenix Software is the UK’s leading 

supplier of software, hardware, 

devices, IT solutions and Software 

Asset Management services to 

housing associations in the UK. 

They offer members up to 60% off 

selected products and services 

HouseMark 

HouseMark helps you benchmark 

your housing management and 

maintenance and track issues 

such as homelessness, antisocial 

behaviour and tenant 

involvement. 

My Home Contents Insurance 

My Home is an affordable and 

flexible scheme designed to 

protect your tenants against a 

whole range of risks and there’s 

no cost to you as a member. 

Property Booking 

Property Booking and the NHF work 

in partnership to boost awareness 

of shared ownership, as part of our 

national campaign. The platform 

helps members to showcase their 

shared ownership homes through 

their property portal. 

Guardian Jobs 

Guardian Jobs helps housing 

associations attract and 

recruit the best candidates. 

NHF members benefit from 

exclusive discounted recruitment 

advertising offers. 

PfH 

The PfH consultancy offer 

includes strategic sourcing, 

spend analytics, strategic 

reviews, procurement health 

checks, merger solutions, asset 

management supply chain 

reviews and outsourcing solutions. 

Find out more: 

housing.org.uk/suppliers

Investing in homes 

to drive recovery. 

Far more than simply ‘bricks and mortar’, the crucial role that asset management 

plays in shaping the social, environmental and economic wellbeing of our 

communities has been highlighted during the current crisis. 

Join us at Asset Management and Maintenance 2020 to analyse the social and economic 

impact of the coronavirus crisis, through the lens of asset management, with a specific focus 

on issues including safety, zero carbon, compliance, repairs and strategic maintenance. 

Experts will analyse the key drivers of the asset management agenda from delivering 

efficiencies and reducing costs to pre-emptive approaches and digitally driven service 

transformation. The impact of the coronavirus outbreak on repairs programmes is 

undeniable and will inevitably affect strategic matters such as planning, acquisition, 

operations and disposals. 

At the conference, we’ll provide you with a unique mix of strategic guidance on current 

policy and up-to-the-minute case studies focussing on best practice on the ground, 

presenting immediate results and reflecting on implications for the future and for recovery. 

New this year 

• Explore strategies to manage the impact of coronavirus on repairs and maintenance programmes. 

• Deep dive into compliance and building safety commitments. 

• Determine how to progress towards a future of zero carbon homes. 

• Discover new approaches to ensure continuity of supply. 

• Analyse and pinpoint next steps for your ethical stock rationalisation. 

#NHFVirtual event 

What is an #NHFVirtual event? 

#NHFVirtual events are just like our sector-leading conferences that you know and value, with 

live speakers, rooms for interactive debate and coffee breaks to catch up with colleagues – but 

streamed live to your browser. 

• Live speaker Q&As • Panel discussions • Facilitated group roundtables • Catch up with peers 

• Share your ideas, discuss challenges and unpick key topics with speakers and colleagues 

Virtual exhibition 

You’ll have plenty of opportunities to meet with trusted suppliers to the housing sector in the virtual 

exhibition who can provide you with the products and services you need to achieve your goals and 

deliver for your residents during this crucial time. 

Book your place: housing.org.uk/asset | 020 7067 1066 | events@housing.org.uk

Programme day one 

Wednesday 14 October 

09:25 Opening remarks from the chair 

Matthew Walker, Chief Executive, Leeds Federated Housing Association 

09:35 Ministerial address 

In the last year, we have seen unprecedented political, economic and social change. As the country looks 

to recover from the coronavirus pandemic the Minister for Building Safety and Communities will set out the 

national vision and how the government plans to support the sector, your business and your residents. 

Stephen Greenhalgh, Minister for Building Safety and Communities, MHCLG and the Fire Minister, 

Home Office 

10:10 Short break 

Take a few minutes to grab a drink, visit the virtual exhibition or have a break from your screen. 

10:20 Contingency planning for a changing landscape: the impact of coronavirus on asset management 

Panel discussion 

• Assessing and minimising the impact on planned work and programmes. 

• Prioritising urgent activities. 

• Keeping in touch with residents and supporting vulnerable people. 

• Maintaining ‘business as usual’. 

• Supporting your supply chain to ensure contractors are still in business after the pandemic. 

David Brown, Director of Operations, Pine Court Housing Association 

Sumitra Gomer, Divisional Director of Assets, Waltham Forest Council 

Emma Richman, Director of Operations, Peaks & Plains Housing Trust 

John Rowe, Head of Manufacturing & Utilities Unit and COVID-19 Response team, HSE 

11:00 Networking break and meet the exhibitors 

Chat to fellow delegates one-to-one, take part in discussion boards or have a look around the virtual exhibition. 

11:20 Breakout sessions and roundtables – please select one option 

11:30 – 12:20 

11:20 – 12:20 

(Limited availability) 

Maximising your data to realise 

zero carbon targets 

• Maximising the benefit from the 

Energy Performance Certificates 

(EPCs) that you produce on change 

of tenancy. 

• Identifying other sources to improve 

your energy data. 

• Using automated inference engines 

to complete the data set: creating 

a Standard Assessment Procedure 

(SAP) rating and understanding a 

property’s performance. 

• Automating calculation to generate 

cost effective home improvements. 

• Understanding the potential 

shortcomings of the EPC and SAP 

approaches. 

Austin Baggett, Managing Director, 

Sava 

Understanding a standardised 

approach to best practice in fire 

safety 

• Insights into new building 

regulations and requirements. 

• The role of the building safety 

manager. 

• Adopting best practices. 

Kevin O’ Neill, 

Fire Engineering Lead, Strategic 

Environment & Safety Consulting, 

Arcadis (UK) 

Brad Walker, Fire Risk Management 

Consultant 

Iain Wallace, Director of Property 

Services, Trafford Housing Trust 

Neil Yeomans, Head of Customer 

Safety, Orbit 

Roundtable (RT1): Uncovering the 

hidden value of your assets 

Interactive session 

• Are there new and better ways to 

value assets? 

• Are we missing hidden value and 

what can we do with it? 

• What are the steps that you can take 

in your organisation? 

Rose Bean, Director of Asset 

Management, Radian 

Malkit Sagoo, Director of Assets and 

Delivery, Midland Heart 

Heidi Thompson, Executive Director 

Homes and Investment, First Choice 

Homes Oldham 

Russell Thompson, Executive 

Director of Property Services, 

Thirteen Group 

Yogesh Vadgama, Head of Asset 

Management, Magna 


12:20 Lunch break 

Why not visit the virtual exhibition and take a look at how trusted suppliers can support you at this crucial time. 

13:30 Breakout sessions – please select one option 

Retrofit to meet zero carbon targets 

• What is whole-house retrofit? 

• Improving the ‘building fabric’ and 

focussing on the heating system. 

• Technological innovation at the 

heart climate crisis, energy saving 

and environmental protection. 

• Understanding the barriers to 

retrofit work in social housing. 

Jon Bootland, Director, 

Sustainable Development 

Foundation 

Leigh Fairbrother, Head of Sales, 

Q-Bot 

Rebecca Heise, Head of Property 

Strategy, Orbit 

New approaches for procurement: 

reacting to a volatile supply chain 

• Working closely with finance to 

ensure continuity of supply and 

supporting the supply chains on 

which we depend. 

• Building flexibility into a dynamic 

supply chain for dealing with critical 

situations. 

• Sharing experiences and reflecting 

on lessons learned so far. 

Mo Crouch, Partnering Director, 

United Living 

Steve Jackson, Strategy Director, 

Wates Property Services 

Peter Nourse, Director of Assets, 

Clarion Housing 

How to take a more strategic view of 

your housing stock with a complete 

asset management solution. 

• Access key property data to make 

strategic decisions. 

• Carry out effective risk management 

with a range of compliance-based 

modules. 

• Report more easily on your housing 

stock with a range of reports 

and dashboards which are fully 

configurable. 

• Improve user mobility and carry out 

surveys on the go. 

John Buckland, General Manager – 

Asset, Castleton, an MRI Software 

Company 



14:30 Social housing leading the way to net-zero homes 


• Understanding your stock data and what is fit for the future. 

• How can the sector afford to retrofit existing homes to EPC Band C by 2030? 

• Raising standards of new builds to the Future Homes Standard. 

• Future-proofing your assets: do it once, do it well. 

Tim Freeman, Director, Energy Specifics 

Adam Hackett, Director of Transformation - Sustainability, Aster Group 

Gail Teasdale, Chief Executive, Broadacres 

Kevin Williams, Director of Asset and Growth Strategy, The Guinness Partnership 

15:10 Closing remarks from the chair and end of day one 

“ 

It’s so great to go to a conference where every single 

session and supplier was of interest to me as an asset 

management professional.” 

DIRECTOR OF ASSETS AND SERVICES, RAVEN HOUSING TRUST 

@natfedevents #NHFAsset

Programme day two 

Thursday 15 October 

09:45 Opening remarks from the chair 

Matthew Walker, Chief Executive, Leeds Federated Housing Association 

09:50 Balancing choices: implementing ethical disposal policies for efficient stock rationalisation 

PANEL DEBATE 

The panel will debate recent progress, share innovative examples and discuss ideas on how to do 

things differently, but successfully. 

• The financial case for rationalising your stock and building regional hubs. 

• Building an environmental case around necessary stock decarbonisation and how this may affect disposal of 

some lower quality stock. 

• Involving residents in your strategy. 

Linda Convery, Partner & Head of Social Housing, TLT solicitors 

Cym D’Souza, Chief Executive, Arawak Walton Housing Association 

Mark Henderson, Chief Executive, Home Group 




10:40-11:15 

10:35-11:35 


Resident engagement for customercentric 

asset management 

• Collaborating with residents 

to understand their priorities, 

preferences and changing 

expectations. 

• Identifying hidden costs so your 

asset management strategy 

supports residents to save money. 

• Working with residents on new 

approaches for energy efficiency 

to address carbon targets and fuel 

poverty. 

Speakers to be announced 

Future homes: thinking big about 

ensuring social homes are fit for 

today and generations to come 

• Ensuring resilience and compliance 

now and in the future. 

• Focus on bringing residents out of 

fuel poverty for good. 

• Practical steps you can take to move 

in the right direction. 

Matthew Carpenter, Senior 

Investment Strategy Manager, L&Q 

Jaspal Mundh, Health and Safety 

Manager, Mott MacDonald and 

Member of the Built Environment 

Panel, IET 

Becky Utuka, Director of Development 

and Sales, Gateway Housing 

Association 

Roundtables (RT2): Affordable 

solutions to adapt homes fit for the 

future: starting with heating 


Join a roundtable to learn from others 

who have built or converted properties 

to meet lower carbon standards. 

The discussions will cover all low 

carbon heating sources such as heat 

pumps, electricity from zero carbon 

generation, heat networks, passive 

design and insulation. 

Samantha Granger, Senior 

Environmental Manager, Thirteen 

Group 

Wes McGeeney, Renewables 

Co-ordinator, Thirteen Group 

11:15 Networking break and meet the exhibitors 

Chat to fellow delegates one-to-one, take part in discussion boards or have a look around the virtual 

exhibition. 



11:40-12:20 

11:40-12:40 


Practical applications of Building 

Information Modelling (BIM) in fire 

safety: integrating systems with 

existing databases 

• Fostering collaboration with 

residents, maintenance and 

contractors for a safer building. 

• Closer collaboration with 

compliance and development 

teams. 

• Using BIM to incorporate safety 

features from the start in new builds. 

• Retrofitting BIM. 

Paul Dockerill, Director of Energy and 

Programme Management, whg 

A new approach to improving and 

maintaining your stock condition 

data 

• Gathering and maintaining high 

quality stock condition data. 

• Developing a robust strategy to 

compare planned spend with 

actual. 

• Using smart learning and data 

analytics to improve the quality of 

your data and drive performance. 

• Examples of innovative decision 

making based on accurate stock 

condition data. 

Charles Cleal, Director, Living 

Advisory, Affordable Housing, JLL 

Dritan Uka, Head of Strategic Asset 

Management, Optivo 

Roundtables (RT3): Digitalisation 

for smart property management 


• How can the Internet of Things be 

used to gather more and better 

data? 

• What are the outputs? And how 

does it all fit together? 

• Understanding how can technology 

can reduce fuel poverty? 

• Examples from early adopters. 

Lynsey Beckley, Operations Director 

– Property Services, Sanctuary 

Sharon Lee, National Head of Assets, 

Sanctuary 

Gemma Beadling-Strade, National 

Head of Compliance Delivery, 

Sanctuary 

Ian Howse, National Head of 

Maintenance Delivery, Sanctuar 

12:30 Lunch break 

Why not visit the virtual exhibition and take a look at how trusted suppliers can support you at this crucial time. 

13:30 Rethinking the interface between asset management and development 


Is strategic asset management the way to unlock the capital needed to finance development? 

Optimising social value to mitigate the increasing demands for budget, repairs and maintenance. 

How can you futureproof homes at the development stage to reduce asset costs going forward? 

Claire Griffiths, Executive Director of Growth, Development & Assets, Irwell Valley Homes 

Joanna Hills, Director of Assets and Services, Raven Housing Trust 

Amy Simmons, Head of Policy, National Housing Federation 

14:10 Closing remarks from the chair and end of the conference 

“ 

I came away quite fired up, stirred up that there's an 

urgency to what we need to be thinking and planning for 

now. So my strategic discussions at exec and board should 

look different, and the agenda and priority of what we get 

up to will definitely alter because of this.” 

PROPERTY DIRECTOR, WEST KENT HOUSING ASSOCIATION 


Meet the sponsors 

and exhibitors 

An essential part of conference attendance is the opportunity to connect 

with sponsors and exhibitors to explore services and solutions that can 

help your organisation deliver its mission and social purpose. 

At Asset Management and Maintenance 2020, we've left plenty of time in the programme 

for you to browse the virtual exhibition, catch-up with leading suppliers, view product 

demonstrations, download additional content and find out more about their offer. 

Energy Specifics 

Oxford Data Consultancy 

www.energyspecifics.co.uk 

Energy Specifics Ltd acts as a funding partner 

with housing associations to help deliver the 

maximum possible ECO3 funding, available 

for single and multi-measure insulation and 

heating upgrades. 

As Founder Members of the Retrofit Academy’s 

“Centre of Excellence”, we are at the forefront 

of the implementation of the new PAS 2035. 

ODC provide GIS and data capture services 

to over 60 social housing providers, helping 

them save time and money. Asset teams can 

benefit in many ways including net present 

value analysis, repairs, programme of works, 

stock condition surveys, flood and radon risk, 

estate services, business continuity and pylon 

compensation. 

Contact: Tim Freeman 

Tel: 07976151612 

Email: tim@energyspecifics.co.uk 

Website: www.energyspecifcs.co.uk 

Contact: Alan Smith 

Tel: 07957 806497 

Email: alan@odc.co.uk 

Website: www.odc.co.uk 


Pop by the virtual exhibition when it suits you or if you prefer to plan 

your day, contact the supplier directly to book an appointment. 

Q-Bot 

South East Consortium 

Q-Bot develops intelligent systems to monitor 

and maintain the health of buildings using 

robotics and AI. Q-Bot developed the first 

affordable solution to retrofit insulation to 

suspended timber floors, which increases SAP 

scores, eliminates draughts, cuts emissions 

and reduces heating costs. Q-Bot is trialling 

ground-breaking Digital Twin solutions with 

ambitious RSLs. 

South East Consortium is a not-for-profit central 

purchasing body. We were specifically created 

to support the housing sector and create 

intelligent frameworks for our customers to use. 

We can provide public sector organisations with 

solutions pre, during and post procurement 

process. In addition we can support with 

technical training and knowledge sharing on 

things that truly matter to our sector. 

Contact: Leigh Fairbrother 

Tel: 07957 806497 

Email: leigh.fairbrother@q-bot.co 

Website: www.q-bot.co 

Contact info: 

info@southeastconsortium.org.uk 

0208 036 0004 

www.southeastconsortium.org.uk 

David Smith, Head of Business Partnerships 

david.smith@southeastconsortium.org.uk 

Sponsorship 

and exhibiting 

opportunities 

Sponsor or exhibit at Asset Management and Maintenance 2020 to position 

your brand at the forefront of social housing. 

For more information please contact Julian Hurst at Foremarke Exhibitions. 

julian.hurst@foremarke.uk.com 020 8877 8898 


Learn. 

NATIONAL 

HOUSING 

FEDERATION 

Connect. 

Refresh. 

#NHFVirtual is here. 

NHF events are back and going virtual, with the very latest 

insight, debate and information you need to come through 

this crisis. 

10 September 17 September 13 October 14-15 October 

Fundamentals 

of Service 

Charges 2020 

Leaseholder 

and Tenant 

Service Charges 

2020 

Affordable 

Home 

Ownership 

Conference 

2020 

Asset 

Management 

& Maintenance 

Conference & 

Exhibition 2020 

4-5 November 

17 November 

2 December 

National 

Smaller Housing 

Associations’ 

Conference and 

Exhibition 2020 

Add on day: 

Audit and Risk 

assurance 

academy 

Audit and Risk 

Conference 2020 

Book now: housing.org.uk/event 

@natfedevents

BOOKING FORM 

PRIORITY CODE: AMM20WEB 

https://asset.housing.org.uk events@housing.org.uk 

020 7067 1066 

Asset Management and Maintenance 

Conference and Exhibtion 2020 

14/15 October 2020 | Virtual Event 

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DELEGATE FEES 

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Private sector £210 

PAYMENT 

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ALL CANCELLATIONS MUST BE MADE IN WRITING. 

Cancellations will be charged a £100 cancellation fee per person. 

The full fee is payable for any cancellations received after 18 September 2020. 

GDPR PRIVACY NOTICE. 

The National Housing Federation will process the personal data you provide to us subject to the 

provisions of the Data Protection Act (2018), the EU General Data Projection Regulation (GDPR) 

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n Please tick the box if you do not wish to receive information about existing and future products and 

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DISCLAIMER: This programme is correct at the time of going to press. In the event of one or more of the advertised speakers being unable to attend, for reasons beyond the control of the conference 

organisers, we reserve the right to make alterations or substitutions to the programme as deemed fit. All timings are provisional and may be subject to change. Views expressed by speakers are their 

own. The National Housing Federation disclaims any liability for advice given or views expressed by any speaker at the event or in notes or documentation provided for the delegates.

The NHF’s Sector Suppliers are trusted 

companies that have been carefully curated 

and selected to provide expert advice and 

solutions for your organisation and its needs. 

Save time and money 

on research. 

Work with suppliers who understand your needs and have experience 

in working in the social housing sector. 

Our Sector Suppliers: 

AceOn 

AceOn are pioneering renewable 

energy and battery storage 

specialists, supporting organisations 

to meet Net Zero Carbon targets. 

Their products help reduce carbon, 

lower tenants’ electricity bills and 

provide an income stream for housing 

associations. 

InsuBiz 

InsuBiz offers housing associations a 

digital solution for insurance handling 

so that your team can work smarter 

whilst maintaining its focus on 

important tasks. 

Match Options 

Match Options is an employment 

business and recruitment agency, 

with the experience and expertise 

to help you recruit health and social 

care staff. 

Clarke Willmott 

Clarke Willmott is a leading law firm 

with a strong reputation for their 

exceptional knowledge and expertise 

in the social housing sector. Their 

national social housing team is a 

leading provider of comprehensive 

legal services to the sector. 

Pennington Manches Cooper 

Penningtons Manches Cooper 

is recognised as a top class provider 

of legal advice to the social housing 

sector, with a wide-range of clients 

within the social housing sector. 

MyConcern 

MyConcern provides safeguarding 

software and services for housing 

providers and the third sector. Their 

trusted and secure safeguarding 

software supports you to protect 

your tenants, especially those 

at risk. 

Forbes Solicitors 

Forbes Solicitors are able to offer 

NHF members a complete housing 

service that incorporates frontline 

consultancy underpinned by litigation 

and wider legal reassurance. 

Resource Solutions 

Resource Solutions specialises in 

helping supported housing providers 

with service charges. Their aim is to 

help client organisations recover all 

necessary, eligible and reasonable 

accommodation service costs through 

their service charges. 

Mobysoft 

Mobysoft’s social housing intelligence 

software applications help landlords 

protect and maximise revenues, 

mitigate welfare reform and embed 

efficiencies. 

Find out more: housing.org.uk/suppliers

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