2004-05年年報 - 協康會

抱負
成為大眾首選的兒童教育及福利機構。
使命
讓不同潛質的兒童,在愉快的環境下健康成長,
協助他們盡展所能,共同締造平等融和的社會。
Our Vision
To become the organization of choice, for the
education and welfare of children.
Our Mission
To help children of different abilities reach full
potential in a happy and healthy environment, thereby
contributing to a more inclusive society.
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Early Education and Training
Centres
To provide professional early
intervention and training services once
or twice a week for young children
from birth to six years of age with
developmental disorders, and to assist
their parents in mastering relevant
child care skills.
Special Child Care Centres
To provide five-days-a-week
professional care and training to help
special needs children aged two to six
maximize their potential and to lay a
solid foundation for their further
learning and development.
Nursery School
To provide a healthy and happy
environment for children with normal
intelligence to learn and grow, and to
lay a solid foundation for their later
learning.
Parents Resource Centres
To provide comprehensive support
services to parents to enable them to
cope with the challenges of raising
their special needs children, to
promote mutual support among
parents and to provide venues where
they can meet to exchange
information and share experiences.
Supportive Learning Project
To provide professional assessment,
therapy and support services for
children of different abilities and their
families, as well as training
programmes to teachers and parents.
This is an unsubvented service, for
which fees are charged on users.
Professional Training Service
To promote exchanges and conduct
training programmes for peer
professionals in Hong Kong, Macau,
Mainland China and Taiwan through
the largest paediatrics professional
team, with a view to improving
rehabilitation services in these places.
Research and Publications
With years of experience in the
education and rehabilitation of young
children, Heep Hong has conducted
research and published various kinds
of publications to share its knowledge
and experience with others.
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在二零零四至零五年度,協康會繼續提升服務質素,並發展
兒童及家長訓練項目,成果理想,本人謹此致賀。
年內有兩個新單位投入服務。油麻地海富苑的新中心採用
別出心裁的模式,配以先進訓練器材,提供全方位的一站式
服務。馬鞍山的新中心則把協康會服務延伸至迅速發展的新
界東社區。
承蒙各界善長慷慨捐贈,各項服務得以持續改善。多個
中心相繼增設感覺統合治療室,大大提高訓練成效。
在二零零零年開展的青蔥服務,過去一年發展更勝往年,
反映社會人士對青蔥服務的廣泛認同和殷切需求。
協康會的成就,得力於全體員工竭誠效力、社會人士鼎力
支持。謹向各位衷心致謝,並祝協康會來年成績更進一步。
I congratulate Heep Hong Society on another fruitful year in
2004-05, with continuous improvements made to the quality
of services and training programmes for children and parents.
More service centres were opened during the year. The Hoi Fu
Centre in Yaumatei adopts a brand new mixed mode of
comprehensive one-stop service supported by state-of-the-art
facilities. Another new centre in Ma On Shan now provides
services to the expanding communities in eastern New
Territories.
With generous donations from different sources, services on
many fronts continued to improve. Dedicated sensory
integrative therapy rooms were the latest additions to a series
of enhanced training facilities.
The Supportive Learning Project launched in 2000 continued to
register record growths, reflecting the community’s wide
recognition of and increasing demand for the service.
The Society’s achievements would not have been possible
without its dedicated staff and the unswerving support from
the community. I take this opportunity to thank you all, and
wish the Society another productive year ahead.
Selina Tsang
Patron
贊助人
曾鮑笑薇
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This is my first year as Chairman of the Executive Committee to
report on the progress of Heep Hong’s work in 2004-05, which I
believe is a watershed year. The Society has summarized
experiences from our first Three Year Plan for 2002-2005,
examined our internal strengths and external environment and
formulated our next strategic plan for 2005-08.
In evaluation of our first strategic plan, we adopted Key
Performance Indicators (KPIs) in 2004-05 for the first time to
measure our achievements against the targets set in the
strategic plan and the annual plan. Using the Balanced
Scorecard model, we achieved important strategic objectives in
the four perspectives of finance, customers, internal process and
learning and growth, with some of the results surpassing
original targets. We have placed high priority on the provision of
quality services while striving to develop innovative packages to
meet the multi-faceted needs of our service users. Our Early
Education and Training Centres and Special Child Care Centres
achieved full enrolment rate and the average percentage of
children transferred to mainstream education hit a record high.
To sustain the upgrading of our service, our strategy explicitly
focused on learning and growth of our staff. I am pleased that,
in 2004-2005, both the number and scope of training courses
organized by Heep Hong for our staff increased significantly.
Looking ahead, the operating environment will remain tough in
2005-2006 due to continuing shrinking government financial
support and to keen competition for services and resources.
The expiry of the Tide Over Grant (“TOG”) in 2006 and the
aftermath of efficiency savings will further deplete our financial
situation whilst our service users, who are becoming
increasingly sophisticated and demanding, continue to require
excellence and improvement in our service. Heep Hong will
chart our future course considering these challenges as well as
opportunities that will emerge.
In 2005, the Social Welfare Department launched a consultation
exercise among NGOs on the support after cessation of the TOG
and subsequently announced that a Special One-Off Grant
(“SOG”) aimed at helping NGOs to resolve their financial
problems as well as enhancing of human resources practices.
With the support and endorsement of the staff and Executive
Committee, we have decided to seize the opportunity
occasioned by the SOG to adopt initiatives such as staff training
and award schemes with a view to leveraging on our human
capital. Staff are Heep Hong’s most valuable asset and it is our
policy to foster an entrepreneurial spirit in Human Resources
Management. I believe that the additional funding will enable
us to provide a more secured and sustainable environment for
all our staff.
In the face of these challenges and opportunities, we have
now begun our second strategic plan for 2005-2008 which
specifically calls for continuation of the five strategic
directions that have guided us in our development in
preceding years. We will maintain our focus on the
preservation of a sound financial position and further
promote the corporate image and brand name of Heep Hong.
In encouraging service innovation and enhancing
competitiveness, we will reprioritize services to meet the
changing needs and rising expectations of our service users as
well as funders. We will further facilitate new ideas, implement
knowledge management, streamline and automate work
processes and maintain a dynamic, high quality and healthy
staff team.
Heep Hong is committed to an excellent standard of corporate
governance. With the effort of the Task Group on Corporate
Governance and our Executive Committee members,
Heep Hong adopted the Corporate Governance Manual during
the year and has been striving to operate within the best
practice guidelines on accountability, compliance,
transparency, risk management and internal control.
Finally, I would like to thank our Executive Committee
members, management and all staff for their dedication and
hard work during the past year. It is their creativity and
strategic insights, their dedication and commitment to quality
that set Heep Hong apart. Despite the challenges ahead, they
have demonstrated an unwavering commitment and ability to
face up to difficulties. I am confident that their devotion will
continue to help Heep Hong achieve greater accomplishments
in the years to come.
Prof. Daniel T.L. Shek, BBS, JP
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1. 近百員工參與由Serena Wieder博士主講的「地板時間」訓練策略。
Close to a hundred Heep Hong staff attended the workshop on “DIR
Floortime” conducted by Dr Serena Wieder.
2. 職業治療師注專學習「全身聆聽」治療法。
Occupational therapists concentrated in learning the Therapeutic
Listening TM techniques.
3. 四十周年學術會議盛況。
The 40 th anniversary conference was a great success.
Providing services with professionalism has been a long-standing goal at Heep Hong. Towards
this end, new initiatives were taken to upgrade our staff’s professional knowledge during the
year. We also shared our professional expertise and experience with peers in the field through
organizing seminars and courses and producing various publications.
Training to upgrade our professional knowledge
With the rapid development of treatment approaches, the
importance for our professional staff to keep abreast of the
latest developments in the rehabilitation field cannot be
over-emphasized.
For its 40th anniversary, Heep Hong hosted a conference in
December 2004 with the theme of “Childhood
Developmental Disorders: Recent Advances in Knowledge
and Practice”, which saw the participation of over 1,200
Heep Hong staff, practitioners and parents from Hong Kong,
Macau, Taiwan, Mainland China and Malaysia. Two
world-renowned scholars, Professor Gary Mesibov and
Dr Serena Wieder, along with close to 30 distinguished local
speakers, shared their knowledge on the latest treatment
approaches for special needs children. Dr Wieder also hosted
a four-day workshop specifically for Heep Hong staff on the
latest DIR Floortime training approach. This method is now
being carried out on a trial basis for the training of autistic
children in several Heep Hong centres.
Ms Sheila M. Frick, OTR, an internationally renowned clinician
and pioneer of the Therapeutic Listening TM techniques,
conducted Basic and Advanced courses for our occupational
therapists in July 2005 on “Listening With the Whole Body”.
These courses were the first of their kind in Hong Kong.
Therapeutic Listening TM (TL) is the therapeutic use of
electronically altered music on compact discs, in combination
with other sensory integration treatment strategies, to improve
sensory processing functions. Our occupational therapists
would apply this technique, together with other treatment
strategies, to bring about better treatment outcomes for our
children.
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Professional training courses for peers and parents
With the aim of sharing our staff’s experience in research and
training with peers, teachers and parents, a series of new
professional training and parent education programmes were
launched in January 2005. Co-organized with different
community organizations, the programmes covered a wide
variety of topics, including teaching children with Specific
Learning Difficulties, Autism and Asperger’s Syndrome. These
courses were very well received, with most having an
enrolment rate of over 90%.
A workshop on “Helping Children with Specific Learning
Difficulties – Strategies and Skills” was held in collaboration
with the Department of Social Work of the Chinese University
of Hong Kong in May 2005. Heep Hong’s professional team
spoke about their work to 130 practitioners in the field.
Training for Greater China Region
To assist rehabilitation organizations in neighbouring Chinese
communities to upgrade their training quality, Heep Hong
continued to put much effort into collaborating and sharing of
experience with counterparts in these areas. The annual
Foundation Courses on “Training Autistic Children” and
“Sensory Integrative Therapy Training” were organized in
December 2004 and July 2005 respectively, each attracting
over 30 participants from Mainland China, Taiwan and Macau,
who gave high ratings to the courses.
In the past year, Heep Hong’s psychologists and therapists were
invited to speak at various rehabilitation workshops and
conferences in Shenzhen, Chongqing and Beihai in Mainland
China as well as in Taiwan to share their knowledge of the
TEACCH (Treatment and Education of Autistic and related
Communication handicapped CHildren) programme and other
topics of child development.
In addition, Heep Hong entertained close to 600 visitors from
34 organisations of Hong Kong and the Greater China Region
during the year.
New publications
A number of new publications were produced in the year
including a booklet on the training approaches adopted by
Heep Hong and a series of pamphlets on occupational
therapy-related topics with titles such as Sensory Integrative
Therapy, Preparing Children for Writing and the Development
of Children’s Hand Functions. Positive feedback was received
on these publications.
Other publications in the pipeline include two supplementary
booklets on training children with autism sponsored by the
Hong Kong Jockey Club Charities Trust and a new
Developmental Learning Package (DLP) sponsored by the
Quality Education Fund. The booklets are aimed at helping
teachers and parents to adopt the TEACCH approach for
training autistic children at school and in the home setting.
The DLP consists of an assessment tool and a curriculum
guide for pre-school children under the age of 6.
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5
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New initiatives launched by the Supportive
Learning Project
The Supportive Learning Project (SLP) registered record growth
in the past year, with individual service sessions amounting to
over 1,000, while the number of group training sessions and the
mainstream primary schools and special schools served also
increased substantially.
To step up support for special needs children studying in
mainstream primary schools, the SLP pioneered a new series of
training packages on training in children’s self-care skills,
co-ordination skills and skills in other physical areas. Group
treatment sessions for children suffering from attention deficit
and hyperactivity disorders and specific learning difficulties
were also launched. To introduce the new school packages to
teachers, a seminar was held in May 2005 which was positively
received by some 110 participants from over 80 primary
schools.
In response to the fast expanding service demand, a new SLP
service centre was established during the year at Tai Hang Tung
Estate to provide a wide range of professional services. The
centre is also used as a base for the delivery of the Head Start
Programme which offers support services for children of
underprivileged families from birth to five years old.
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Development in information technology and
knowledge management
In response to the feedback from service users and our staff, the
Service Management Information System set up a year ago has
been upgraded. The enhanced functions help speed up the
programme enrolment process and facilitate operational
efficiency in financial reporting. Other information technology
initiatives launched included the revamping of our website,
Human Resources System Upgrade and the Bar Code System for
libraries, which are expected to be completed by end of 2005.
To better leverage knowledge, which is a crucial factor for
maintaining competitiveness, Heep Hong embarked on a
Knowledge Management (KM) project during the year. With a
span of three years from April 2005, the project is aimed at
strengthening a sharing culture among staff and developing
relevant KM tools to facilitate the capturing and sharing of
knowledge and practice wisdom. Best Practice Sharing was
introduced in the first few months of the project’s
implementation period with encouraging response received.
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Heep Hong has placed great emphasis on instilling fun and
enjoyment into the training process so that our special needs
children can enjoy childhood as much as their ordinary
counterparts. Children who enjoy their training activities
often exhibit better performance.
Stimulating learning environment
Special themes were used in the design
of the new centres established during
the year. The new Hoi Fu Centre opened
in July 2005 adopted “Vibrant Garden” as
its design theme, featuring decorations
of nature, plants and flowers. Innovative
training facilities installed, such as the
multi-media training room and a
parent-child kitchen, add a lot of fun to
the training process. Another example
is the new Ma On Shan Centre
which has the theme of a train in its
design and provides an enjoyable
training enviroment for the children.
Apart from the new centres, we have
also upgraded the learning environment
of existing centres. During the year,
Sensory Integrative Therapy rooms were
installed at the Wan Tsui and Wanchai
centres, while Play Therapy rooms were
provided in our Tin Ping, Mary Wong and
Wan Tsui centres.
Innovative Programmes
During the year, a number of interesting and exciting events were organized.
A large-scale Charity Walk cum Sports Day was held on 9 January 2005 at which
close to 4,000 children and their family members had some good exercise and a day
of great fun. Other interesting activities organized included horse-riding, baby health
gym, parent-child yoga class, exploration for toddlers, smart-kid challenge, golfing
and movie-watching. These programmes did not only provide fun to the children but
could also enhance their physical development and parent-child relationships.
The Jockey Club Scholars Alumni Association organized a volunteering programme,
the “Rainbow Cloud” project, for Heep Hong’s children in the west Kowloon region in
early 2005. Under the project, members of the Association taught our children
dancing, magic and drama. A variety show cum art exhibition was held in June 2005
in which our children with volunteers from the Association displayed what they had
learned together.
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In the course of Heep Hong’s work, we have formed strategic
alliances with community partners in service provision and
gained support from various sectors of the community in our
fund raising work. Through such collaboration, not only were we
able to capitalize on our own as well as our partners’ strengths to
provide better services, but we also raised the community’s
awareness and concern for the needs of our children.
Joint projects in service provision
During the year, in response to the rising demand for
occupational therapy and sensory integrative therapy services,
the Supportive Learning Project (SLP) formed a partnership with
the Boys & Girls Club Association of Hong Kong (BGCA) to
provide such services for children with specific learning
difficulties and other developmental problems.
Under a collaborative project with the Paediatrics Department
of Kwong Wah Hospital, supportive programmes were held
regularly for parents with multiple pregnancies to promote
sharing among parents with twins or several babies at one
birth. Parents were given information on child care, home
management and pre-school service resources.
A programme on Infection Prevention and Hygiene
Management targetted at child care professionals has been
developed jointly with the Hong Kong Medical Association.
Nursing staff of Heep Hong shared practical experience on
infection control and hygiene management at their centres
with programme participants.
5
A study on “Developmental Coordination Disorder” was jointly conducted at the end
of 2004 by Heep Hong’s physiotherapist team and the Hong Kong Federation of Youth
Groups. About 800 questionnaires were sent out and the results indicated that around
6% of primary one students surveyed had some degree of the disorder, which is
characterized by poor coordination skills and clumsiness. A press conference was held
in January 2005 to publicize the survey results and a large-scale workshop was
organized to promote community awareness of the problem.
4
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籌募合作伙伴
在過去一年,協康會舉辦不同類型的籌
款活動,廣為社會各界鼎力支持。
第十四屆全港廚師精英大匯演於二零零
五年五月圓滿舉行,共獲得超過四十間
著名酒店、餐廳、酒商及飲品供應商的
支持和參與,為超過一千名來賓提供美
酒佳餚。本年度的活動亦承蒙萬事達卡
國際組織的慷慨贊助。
2005步行籌款暨小小世運會於二零零
五年一月舉行,吸引了4,000多名家長
及兒童的踴躍參與,並獲得美國道富公
司及怡和集團Mindset的贊助。
本會賣旗日於二零零五年六月十八日順
利舉行。當日近一千八百位來自不同學
校、團體及機構之熱心義工傾全力在街
上售旗,為本會家長資源中心籌得理想
的善款。
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5
商界伙伴
去年,商界義工隊以不同形式支持協
康會之工作,如翻新中心外牆、為中
心兒童講故事及舉辦興趣班、中心探
訪、安排中心兒童外訪或協助中心之
日常運作。
本會於年內與堡獅龍國際集團有限公
司(Bossini)建立緊密伙伴關係,由
Bossini之導師為協康會同工舉辦商
業管理及客戶服務之培訓,而我們亦
為Bossini員工主講親子講座,本會
將繼續拓展此類互惠之交流活動。
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Heep Hong believes that the
staff force of nearly 600
people is the foundation of
our success. We strive to
develop staff abilities and
support them to make career
progression compatible with
the changing needs of service.
Developing our people
Last year, to assist staff in developing
their potential, the funds allocated for
staff development was increased to
encourage staff of various disciplines to
participate in a wider array of training
ranging from professional and language
courses to customer service skills
development. We also motivated and
rewarded our people in an environment
that values performance, giving
recognition of outstanding
contributions by rewarding high
achievers with individual and team
performance awards. We will continue
to reward employee performance
through a multi-level, multi-faceted
award system.
Fostering employee relationship
Communications are paramount to staff
relations. While a newly-launched staff
newsletter keeps staff updated with the
latest developments of Heep Hong,
internal consultations were conducted
to discuss emerging initiatives or
change issues. In particular, the Annual
Staff Forum and Director’s Visit to
centres both provided constructive and
open channels for staff to express their
views as well as discuss matters that
affect daily operations.
Our strong team spirit is being
continuously reinforced through many
staff welfare and staff relations
activities. Staff and their families had an
enjoyable time at the corporate picnic
and movie screening sessions.
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Building a healthy team
Heep Hong makes every effort to provide
a healthy and safe working environment
for its staff. Educational sessions and
activities were held to promote the
importance of physical fitness and mental
health. The inter-centre competition with
the theme of Back Care and the Mental
Health Slogan Design Competition have
raised staff’s awareness of occupational
health and safety. As a result, the injury
rate last year was substantially reduced by
30%. The dynamic, high quality and
healthy staff team of Heep Hong has
contributed to our efforts in achieving our
vision.
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服務委員會
Sub-Committee on Services
主席
謝明浩先生
副主席
黃陳碧苑博士
委員
區初輝博士
陳勵霞琴女士
朱治偉先生
劉秀瑜女士
唐許嬋嬌女士
曾陳方紅女士 (至 01/05)
曾潔雯博士 (至 01/05)
黃靜婉醫生
姚趙秀芬女士
主席
吳克儉太平紳士
委員
趙其琨博士
梁汝照先生
魏雁濱博士
蘇林碧蓮女士
溫楊金蟬女士
主席
林李天恩女士
委員
陳勵霞琴女士
徐偉斌先生
王永權教授 (由01/05)
黃匡源夫人 (至01/05)
Chairman
Mr David Tse
Vice-Chairman
Dr Wong Chan Pik Yuen
Members
Dr Au Chor Fai
Mrs Elizabeth Chan
Mr Chu Chi Wai
Ms Judy Lau
Mrs Heidi Tong
Mrs Joanne Tsang (till 01/05)
Dr Sandra Tsang (till 01/05)
Dr Grace Wong
Mrs Jacqueline Yiu
人力資源委員會
Sub-Committee on Human Resources
Chairman
Mr Eddie Ng, JP
Members
Dr Randy Chiu
Mr Raymond Leung
Dr N P Ngai
Mrs Ellen So
Mrs Mary Wan
籌款委員會
Sub-Committee on Fund Raising
Chairman
Mrs Grace Lam
Members
Mrs Elizabeth Chan
Mr Albert Shu
Prof Albert Wong (from 01/05)
Mrs Wendy Wong (till 01/05)
財務委員會
Sub-Committee on Finance
主席
Chairman
尹錦滔先生(至12/04) Mr Peter Wan (till 12/04)
石丹理太平紳士 (由01/05) Prof Daniel T.L. Shek, BBS, JP (from 01/05)
委員
林李天恩女士
吳克儉太平紳士 (至01/05)
吳淑霞女士 (由01/05)
蘇潔兒女士 (至11/04)
曾翀先生
謝明浩先生 (至01/05)
王永權教授 (由01/05)
主席
尹錦滔先生
副主席
黃匡源夫人
委員
顏樂德先生
劉冼靜儀女士
邱可珍女士
Members
Mrs Grace Lam
Mr Eddie Ng, JP (till 01/05)
Ms Shirley Ng (from 01/05)
Ms Kitty So (till 11/04)
Mr Jacob Tsang
Mr David Tse (till 01/05)
Prof Albert Wong (from 01/05)
資訊科技工作小組
Working Group on Information Technology
主席
劉冼靜儀女士 (至03/05)
卜福晨先生(由04/05)
委員
孫慧筠女士
謝明浩先生
凌子良先生
何翠頤女士
Chairman
Mrs Patricia Lau (till 03/05)
Mr Pok Fook Sun (from 04/05)
Members
Ms Samantha Suen
Mr David Tse
Mr Andrew Ling
Ms Cherri Ho
機構管治工作小組(至 01/05)
Task Group on Corporate Governance (till 01/05)
Chairman
Mr Peter Wan
Vice-Chairman
Mrs Wendy Wong
Members
Mr Michael Arnold
Mrs Patricia Lau
Ms Nora Yau
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