The Long Blue Line (Fall 2020)

PPC-RAS
U.S. COAST GUARD RETIREE INFORMATION
Verify Your Mailing Address
and Other Information in
Direct Access (DA)
All retiree and annuitants are reminded that
the address listed in Direct Access (DA) is the
address all your end-year tax documents will
be sent to. It is recommended you verify your
address listed in Direct Access, by 1 Nov 2020,
using DA Self Service. DA Self Service Sign-
On Link: https://hcm.direct-access.us/psp/
HCPRD/?cmd=login
The following DA User Guide will provide
step by step instructions on verifying/
changing your address: https://www.
dcms.uscg.mil/Portals/10/CG-1/PPC/
RAS/GP/ChangeMailingAddress.
pdf?ver=2018-07-11-145503-667
If you are unable to validate/update your
address listed in Direct Access via Self-Service,
you can contact PPC Customer Care at 1-866-
772-8724 or (785) 339-2200. You can also
send an e-mail to PPC-DG-CustomerCare@
uscg.mil and please remember to include your
Employee ID Number (EMPLID) and a detailed
description of your inquiry. If you don’t know
your Employee ID Number, it can be found on
your pay slip.
When logging into Direct Access to verify
your mailing address please be aware of the
following issue regarding the forgot password
feature:
During a recent Direct Access (DA) system
upgrade, the forgot password security
question "What is your mother's maiden name?"
was disabled in DA to reduce the possibility
of a compromise of personally identifiable
information (PII). For users who originally chose
this as a security question, the hint question will
now default to "What town were you born in?"
but the ANSWER has NOT changed from what
the user originally established for "What is your
mother's maiden name?"
It is recommended that users who originally
selected "What is your mother's maiden name?"
as their Forgot Password security question,
log into DA and follow the user guide below to
change the security question, answer, or both.
Password Reset Guide: https://www.dcms.
uscg.mil/Portals/10/CG-1/PPC/PSWDRESET/
Password_Reset_Guide.pdf
Veterans who have been convicted of a felony
For those who have tried to use the Forgot
or are not free of drug, alcohol, or psychiatric
Password feature and have been locked out
problems are ineligible to become a resident.
of DA, please email PPC-DG-CustomerCare@
uscg.mil to request a temporary password. For further information or to request an
Once logged into DA, you will need to follow application, visit: www.afrh.gov/apply or
the user guide below to change your security contact the Office of Public Affairs at:
question, answer, or both.
admissions@afrh.gov or 1-800-422-9988.
64 FALL 2020
THE LONG BLUE LINE