Capgemini ES brochure single pages

Capgemini: Executive Summary
Why is SCC Right?
Many organisations purport to
provide 3rd Party Maintenance,
only to require a network of
partners to deliver the full
scope of services and to
support diverse locations;
often they may hold a skeleton
stock of spares, or even look
to procure on a reactive basis.
Very few hold the required
depth and breadth of requisite
skills in-house. As a result,
many organisations continue
to endure underwhelming
levels of vendor support. OEMs
continue to charge a premium
only to provide a service which
lacks the required levels of
personalisation and flexibility.
Announcing End of Supportable
Life after the first few years of
the hardware’s lifecycle is, in
part, a consequence of them
no longer manufacturing,
procuring, or refurbishing
replacement parts, but also
a reminder that their primary
business is still to shift product,
and not to maintain that of
Capgemini and its customers.
As an independent thirdparty
services provider, SCC
is vendor neutral and device
agnostic. Our priority is to
provide support services which
enable Capgemini and its
customers to maximise their
investment in their legacy on
premise IT, underpinned by top
level accreditations held with
a vast array of Tier 1 vendors,
and industry leading quality
standards.
Sector: Business Partnering 014
Hewlett Packard Enterprise
(HPE) Global Solution
Partner of the Year
Hewlett Packard Enterprise
(HPE) UK&I Service
Provider of the Year
Obtaining and maintaining this
level of industry and vendor
accreditations requires a
serious investment and reflects
not only the continued growth
of SCCs business, but also
the level of technical skills of
our staff and the specialist
expertise which they provide.
This has been recognised in
the achievement of multiple
industry awards, including
those shown below awarded by
HPe, Cisco, and ServiceNow,
who are key to this RfP.
With a nationwide UK presence
and more than 600 Vendor
Certified Field Engineers,
SCC has both the depth
of technical expertise and
geographic reach to provide
the services in scope of this
RfP, ensuring that Capgemini
receives a consistent quality
of service across all locations,
at all times. Our experience
of providing end-to-end Field
Support Services across
challenging and distributed
environments, coupled with
our critical mass, means SCC
is ideally placed to meet the
needs of both Capgemini and
its broad range of customers,
both today and for tomorrow.
We see a number of other
factors in the make-up of our
organisation which support
our view that we are the right
partner for Capgemini.