Capgemini ES brochure single pages

Executive

summary.

Capgemini: Executive Summary

we deliver flexibility.

Sector: Business Partnering 002




scc.com/business-partnering

Introduction

Serge Kampf

Founder | 1934 - 2016

It is our values that

give a true meaning to

our shared adventure.

Capgemini is a global leader

in consulting, technology, and

outsourcing services, enabling

its clients to design and

build tomorrow’s businesses,

through making the most of

the opportunities offered by

technology.

Whilst Capgemini now

generates more than 50% of

its revenues from the cloud

and digital world, equally

critical are those supporting

functions which continue to be

the bedrock of every business,

a secure and resilient network

and ‘always on’ infrastructure.

Capgemini’s underlying

infrastructure is the lifeblood of

its business, supporting critical

applications, running on a mix of

technologies, deployed across

datacentre and non-datacentre

locations, throughout the UK.

A true pioneer and leader of

industry, Capgemini helps their

clients to evolve, modernise and

expand through driving change

and supporting the adoption

of new technologies. Your

carefully curated ecosystem

of technology partners is vital

in reinforcing expertise, giving

clients access to the very latest

advancements in technology.

SCC is excited by the

opportunity to join forces with

Capgemini and will demonstrate

throughout our response how

our portfolio of complementary,

cost effective, and scalable

services will augment those of

Capgemini, to not only meet

and exceed your requirements

but those of your customers

also.

Like Serge Kampf, we believe in shared adventures and recognise the power of partnership. Our

goal is to enable Capgemini to leverage SCC’s scale to aggregate commodity services and, by

doing so, remove complexity, transfer risk, and reduce cost.



Understanding Your Requirements


We believe there are many

factors to consider when

choosing a partner in any

aspect of life. For example,

what do they bring to the table,

are they reliable, can you

grow together? Perhaps most

critically, can you trust them

not to let you down when you

need them most?

This supplier evaluation is about

so much more than financial

standing and industrialised

scale. At SCC, we recognise

that the successful supplier must

be able to deliver against the

following objectives:

• Provide Direct Cost Savings

to Capgemini

Our tried and trusted

processes, developed over

many years and deployed at

scale, enable SCC to deliver

cost savings and efficiencies.

Standardised delivery models

deliver best practice by

design, whilst still providing

the flexibility to develop

tailored solutions - Our

approach will always deliver

the optimum level of support

to Capgemini.

• Increased Flexibility with

Reduced Risk

SCC can empower

Capgemini to adjust how

it competes in its market

- enabling you to better

react to changing customer

demands, scaling up and

down to quickly suit your

needs - we take ownership

and accountability for

the Services we deliver,

transferring risk to SCC

allows you to focus on your

core capabilities and growth

agenda.

• Service Quality and

Innovation

Reductions in cost, must

not be offset by the erosion

of Service Quality, and the

hidden costs which might

otherwise arise from Service

Credits, or from the time

spent managing suppliers.

Ongoing investment and

an ethos of continuous

improvement are values

embedded in our culture,

ensuring we deliver service

excellence day in and an

day out - it is essential that

we continue to be cost

competitive and that our

services remain relevant to

both Capgemini and our

shared end customers.

• A Strategic Blueprint for

Growth

We recognise that the

successful partner must be

able to do more than just

‘keep the lights on’. With

SCC, Capgemini will have

a support partner capable

of playing an active role

in supporting its broader

agenda, through leveraging

our vendor relationships

and our broad range of

additional services and inhouse

capabilities - SCC is

one of the few providers in

the market that has the scale

and experience to deliver

end-to-end services, in-house

and under one roof.

Working with SCC will enable Capgemini to benefit from more than just increased operational agility and reductions in cost.

Our depth of technical capability and breadth of service offerings can further enhance Capgemini’s security posture, by

reducing handoffs and blind spots in the supply chain.

we simplify.

Transformational technologies




SCC - A Change in Approach

For many, the provision of

traditional Infrastructure

Support Services has become

increasingly “non-core” as

organisations choose to

reorganise and reskill their

future workforces.

Increasingly often, investments

are now being focused on

driving growth in Business

Change and Advisory Services

that support Cloud, Big Data,

and AI - that’s why we are

delighted to have been invited

to respond to Capgemini’s RfP

for UK Datacentre Support

Services and Server Hardware

Maintenance, where our

portfolio of services can

augment those of Capgemini

and our teams can combine

to create joined-up solutions,

which are powerful and

differentiated.

#StrongerTogether

As our partners continue to

reinvent their own organisations

and invest in new service

propositions, now more than

ever, they rely on us to enable

that transformation and to

provide the services that our

business was built to deliver.

Our belief is that a successful

relationship can only be built

on common values and shared

risk, where transparency and

collaboration combine to create

true partnership. We recognise

the crucial role that SCC can

play in enabling Capgemini

to focus their resources on the

operations that distinguish

them in their marketplace.

Supporting Managed Services

Providers, Systems Integrators,

and Outsourcers has been a

vital part of our business for

more than 30 years. Today,

we deliver outsourced services

to large scale organisations

including DXC, CGI, IBM,

and TCS. These business

partner relationships have

been developed over many

years, based on trust, delivery,

innovation, and a commitment

to getting things done. We

believe the longevity of many

of our partner relationships

is testament to the quality of

services that SCC provides.

Over more than three decades we have built a reputation as an experienced, knowledgeable and trusted partner for IT

outsourcing. Our dedicated Business Partnering team will work closely with Capgemini to exploit new and innovative IT,

driving competitive advantage and solving genuine business challenges for your customers.



Our Solution


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SCC encourages all of our teams to think without boundaries and strive to bring service innovation to all that we do. At the

same time, a huge part of our business is built on predictability…

Through standardised delivery models, fixed support costs, and consistent high quality of services, we are proud to be

reassuringly predictable.



Commercial Summary

Upfront Costs

There are two possible elements to the upfront

costs, Discovery and Transition. The Discovery

exercise is optional as part of the inventory

validation process requested in the RfP. Using

various tools further described in section xxxx

of the main proposal, we are able to gather key

information across your estate for a fixed price of

£xx,xxx The transition itself and the work required

to support a successful service take-on including

the requested integration of ServiceNow toolsets

requires an investment of £xxx,xxx, based upon the

assumptions listed in the main proposal.

Recurring Service Charges

The managed service charge includes both

Hardware Maintenance and Service Management.

Based on the inventories provided, Hours of Cover,

and Service Level restoration targets as specified,

These charges total £xxx,xxx per year, based on an

initial 3 year term.

Our cost model is transparent and is designed

to make use of unit pricing, which can easily be

adjusted up and down in-line with changes in your

requirements.

A better way to fund IT

SCC and our sister company, Rigby Capital

are wholly owned subsidiaries of the Rigby

Group. We work with Rigby Capital to leverage

capabilities from across the group to create

compelling TCO models for our customers. We

provide agile and flexible financing options, with

the potential to enable Capgemini to eliminate

costly CAPEX outlays.

Prebate structure - enabling operational

savings to be brought forward

xxx - as a Service - providing a fixed

monthly cost per IT asset, on an OPEX

basis

Reclaim and preserve cash through Asset

Buy Back

Deferred payments - Buy Now, Pay Later

Bespoke models - Tech Flex & dynamic

consumption Pay as you Grow models


Financial Engineering

SCC recognises that alongside Capability and

Credentials, financial engineering is a crucial

element in achieving the right solution. As a

privately owned business, we are able to provide

complete flexibility to Capgemini. We operate on

the strength of our own balance sheet and with no

external market or shareholder pressure. As such,

we can be innovative in ensuring we meet both

your operational and commercial requirements.

Multi-year maintenance renewals, paid for

over time

Software licence subscription payments

over time

For SCC, optimisation means delivering cost efficient services from the outset, without compromising on quality. Our

specialism and continued investment in the core services in scope of this RFP will ensure that a consistent high quality of

service is delivered, to Capgemini and its customers.

Our solution will enable Capgemini to leverage the full breadth and depth of our in-house expertise, backed up by the highest

level vendor accreditations and network of specialist partners to provide a total support solution.

trusted



Why is SCC Right?

Many organisations purport to

provide 3rd Party Maintenance,

only to require a network of

partners to deliver the full

scope of services and to

support diverse locations;

often they may hold a skeleton

stock of spares, or even look

to procure on a reactive basis.

Very few hold the required

depth and breadth of requisite

skills in-house. As a result,

many organisations continue

to endure underwhelming

levels of vendor support. OEMs

continue to charge a premium

only to provide a service which

lacks the required levels of

personalisation and flexibility.

Announcing End of Supportable

Life after the first few years of

the hardware’s lifecycle is, in

part, a consequence of them

no longer manufacturing,

procuring, or refurbishing

replacement parts, but also

a reminder that their primary

business is still to shift product,

and not to maintain that of

Capgemini and its customers.

As an independent thirdparty

services provider, SCC

is vendor neutral and device

agnostic. Our priority is to

provide support services which

enable Capgemini and its

customers to maximise their

investment in their legacy on

premise IT, underpinned by top

level accreditations held with

a vast array of Tier 1 vendors,

and industry leading quality

standards.


Hewlett Packard Enterprise

(HPE) Global Solution

Partner of the Year

Hewlett Packard Enterprise

(HPE) UK&I Service

Provider of the Year

Obtaining and maintaining this

level of industry and vendor

accreditations requires a

serious investment and reflects

not only the continued growth

of SCCs business, but also

the level of technical skills of

our staff and the specialist

expertise which they provide.

This has been recognised in

the achievement of multiple

industry awards, including

those shown below awarded by

HPe, Cisco, and ServiceNow,

who are key to this RfP.

With a nationwide UK presence

and more than 600 Vendor

Certified Field Engineers,

SCC has both the depth

of technical expertise and

geographic reach to provide

the services in scope of this

RfP, ensuring that Capgemini

receives a consistent quality

of service across all locations,

at all times. Our experience

of providing end-to-end Field

Support Services across

challenging and distributed

environments, coupled with

our critical mass, means SCC

is ideally placed to meet the

needs of both Capgemini and

its broad range of customers,

both today and for tomorrow.

We see a number of other

factors in the make-up of our

organisation which support

our view that we are the right

partner for Capgemini.



we advance.


Risk

We recognise that delivering a

consistently high level of service

is a must, without this baseline

we would not have established

the relationships that we have

over the years. We understand

that we cannot take short

term or speculative risks with

Capgemini’s business, or that

if your customers - financially

stable, profitable, and growing,

we have been a mainstay of the

UK ICT market for more than 40

years, and are here to stay.

Reach

As Europe’s largest independent

IT Group, our breadth of

services and ability to realise

value for our partners through

scale aggregation is central

to our offer - Capgemini will

benefit from SCC being able to

provide fast access to a wide

range of technical resources,

and make available additional

value-added services, spanning

the entire asset lifecycle

Ambition

We are very clear on the

need for our teams to show

ambition to our partners and

customers. Our ambition for our

relationship with Capgemini

is simple, it is to support you

in winning new customers,

retaining existing customers,

and generating new revenues

- by delivering market leading

services built on proven quality

and consistency.

Partnering

supporting business partners

is part of our DNA. Only

through sharing their risk can

SCC share in our Partners’

successes and failures. Our

dedicated Business Partnering

Team ensure that we continue

to be the leading partnering

organisation in the UK ICT

market – Our track record

speaks for itself, there is no

substitute for experience.

“Thales demands a lot from

its IT and thus demands a lot

from its IT suppliers. SCC has

always met those demands.

They provide both Thales and

our end customers with an

incredible range of front office

and back office equipment

and networking infrastructure

technology from the world’s

most respected IT vendors. These

are supported by an industryleading

portfolio of professional

services. Our customers rely on

us and we rely on SCC.”

James Fox,

Relationship Procurement

Category Manager,

Thales

“The breadth and depth of the

services that SCC provide to

CGI empower both our own

organisation, and those of

our customers. They provide

us with extensive support

services that ensure the

continued operation of large

scale server installations,

network infrastructure and SAN

infrastructure within CGI and

our customers’ sites. Alongside

this SCC, in association with

their leading IT partners, have

created a highly valued annual

innovation event for us. This

enables CGI to gain greater

insight into the evolving IT

landscape and how we can

create new and innovative

technology services for our

extensive portfolio of clients.”

Jeremy Archer,

Director UK, Global Technology

Operations,

CGI

“SCC is one of the key partners

that TATA Consultancy Services

work with. We engage with

them on range IT solutions we

deliver for our customers in

the UK. Their services augment

and compliment that of ours,

enabling continued satisfaction

to our customers.”

Ravindra Meshram,

Director, Infrastructure Alliances

UK & Europe,

Tata Consultancy Services

“SCC is one of the key partners

that TATA Consultancy Services

work with. We engage with

them on range IT solutions we

deliver for our customers in

the UK. Their services augment

and compliment that of ours,

enabling continued satisfaction

to our customers.”

Paul Brown,

Vice President UK & Ireland,

IBM Partner Growth




Thank you for taking the time to read

this. The successful conclusion of

this RfP with Capgemini is incredibly

important to us. Our team is ready

to engage and we look forward to

having the opportunity to discuss our

proposal with you in more detail.


James House, Warwick Road, Tyseley,

Birmingham B11 2LE United Kingdom

scc.com

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