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Welcome Back Rider Safety Plan

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WELCOME BACK

RIDER SAFETY PLAN

At DCTA, our top priorities are keeping our passengers and employees

healthy. Due to the current coronavirus (COVID-19) risks, we are increasing

precautions to protect our passengers and staff and will continue to

provide updates that could impact riders’ commutes. Learn how we’re

safely welcoming riders back to public transit so that when you’re ready,

you can hop back on board.


01

ENHANCED CLEANINGS

We’ve worked diligently during the

COVID-19 crisis to keep our

passengers and employees healthy

and ensure a safe commute for our

riders. With enhanced cleanings using

a medical-grade disinfectant and

paying special attention to high touch

point areas, we are hard at work

keeping riders safe.

-

02

SERVICE UPDATES

We’ve updated various services and

schedules during the COVID-19

pandemic to ensure the safety of our

passengers while still providing essential

trips for those who need a ride.

Visit RideDCTA.net to view our

current schedules and routes.


03

FACE MASK REQUIREMENT

Mask up, riders! We will continue to

require passengers and employees to

wear a face covering when onboard

DCTA vehicles and when in agency

facilities. For proper use, face

coverings should cover both the

mouth and nose.

-

04

FACILITY UPDATES

We’ve adjusted facility access and

business hours at our Downtown

Denton Transit Center (DDTC) to

protect our staff and riders. In addition,

we updated our Lost and Found policy

to protect riders and employees during

COVID-19. If you’ve lost a high priority item on DCTA property, call our customer

service team at 940.243.0077 to confirm we have your item and you can schedule a

pick-up time to retrive it.


05

SIGNAGE

We installed various signage on our

vehicles and at our facilities to remind

riders how to stay safe when they

#RideDCTA, including wearing a

mask when on board DCTA vehicles,

social distancing whenever possible

and frequently practicing safe hand

hygiene.

-

06

SAFE PAYMENT METHODS

Riders are encouraged to use contactless

payment through the GoPass SM app to

avoid touching ticket vending machines.

If you have paper fare, make sure to

have your fare ready before you board

to limit the amount of time standing at

the front of the vehicle.


07

PROTECTED WORKFORCE

To protect our staff, all non-essential

personnel are operating under a temporary

work-from-home policy. We are

providing Personal Protective Equipment -

(PPE) including gloves, disinfectant wipes, hand sanitizer, masks and facial tissues to

our frontline employees such as operators, mechanics and dispatchers. In addition,

we also have internal processes that require staff to keep their distance when in the

building and record their temperature upon arrival.

08

HAND SANITIZER STATIONS

We installed no-touch hand sanitizer

stations on all agency buses and in

facilities. These stations will provide

passengers an easy, convenient and safe

way to keep their hands clean when

riding DCTA buses.


09

SOCIAL DISTANCING

We encourage passengers to maintain

the recommended social distance of

six feet whenever possible when

onboard DCTA vehicles, waiting at a

bus or train stop and when at agency

facilities. When riding DCTA,

passengers should skip a seat to avoid

close contact with other riders.

-


10

MORE COMMUNICATION

To keep riders informed, we have

increased our communication efforts.

We post schedule and service updates,

remind passengers of mask and social -

distance requirements and notify riders

when there’s a policy change.

We encourage passengers to follow us on Facebook and Twitter and sign up for

Rider Alerts, so you never miss an update from us!

11

INCREASED

COMMUNITY OUTREACH

Along with increased communications,

we’ve been working with our local

partners to make sure the

communities we serve stay safe and

protected! We also delivered Personal

Protective Equipment (PPE) to nonprofits

in Denton County so they could provide

their clients with masks and hand sanitizer.


THANK YOU & CONTINUE TO STAY SAFE!

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