Welcome Back Rider Safety Plan

WELCOME BACK
RIDER SAFETY PLAN
At DCTA, our top priorities are keeping our passengers and employees
healthy. Due to the current coronavirus (COVID-19) risks, we are increasing
precautions to protect our passengers and staff and will continue to
provide updates that could impact riders’ commutes. Learn how we’re
safely welcoming riders back to public transit so that when you’re ready,
you can hop back on board.

01
ENHANCED CLEANINGS
We’ve worked diligently during the
COVID-19 crisis to keep our
passengers and employees healthy
and ensure a safe commute for our
riders. With enhanced cleanings using
a medical-grade disinfectant and
paying special attention to high touch
point areas, we are hard at work
keeping riders safe.
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02
SERVICE UPDATES
We’ve updated various services and
schedules during the COVID-19
pandemic to ensure the safety of our
passengers while still providing essential
trips for those who need a ride.
Visit RideDCTA.net to view our
current schedules and routes.

03
FACE MASK REQUIREMENT
Mask up, riders! We will continue to
require passengers and employees to
wear a face covering when onboard
DCTA vehicles and when in agency
facilities. For proper use, face
coverings should cover both the
mouth and nose.
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04
FACILITY UPDATES
We’ve adjusted facility access and
business hours at our Downtown
Denton Transit Center (DDTC) to
protect our staff and riders. In addition,
we updated our Lost and Found policy
to protect riders and employees during
COVID-19. If you’ve lost a high priority item on DCTA property, call our customer
service team at 940.243.0077 to confirm we have your item and you can schedule a
pick-up time to retrive it.

05
SIGNAGE
We installed various signage on our
vehicles and at our facilities to remind
riders how to stay safe when they
#RideDCTA, including wearing a
mask when on board DCTA vehicles,
social distancing whenever possible
and frequently practicing safe hand
hygiene.
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06
SAFE PAYMENT METHODS
Riders are encouraged to use contactless
payment through the GoPass SM app to
avoid touching ticket vending machines.
If you have paper fare, make sure to
have your fare ready before you board
to limit the amount of time standing at
the front of the vehicle.

07
PROTECTED WORKFORCE
To protect our staff, all non-essential
personnel are operating under a temporary
work-from-home policy. We are
providing Personal Protective Equipment -
(PPE) including gloves, disinfectant wipes, hand sanitizer, masks and facial tissues to
our frontline employees such as operators, mechanics and dispatchers. In addition,
we also have internal processes that require staff to keep their distance when in the
building and record their temperature upon arrival.
08
HAND SANITIZER STATIONS
We installed no-touch hand sanitizer
stations on all agency buses and in
facilities. These stations will provide
passengers an easy, convenient and safe
way to keep their hands clean when
riding DCTA buses.

09
SOCIAL DISTANCING
We encourage passengers to maintain
the recommended social distance of
six feet whenever possible when
onboard DCTA vehicles, waiting at a
bus or train stop and when at agency
facilities. When riding DCTA,
passengers should skip a seat to avoid
close contact with other riders.
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10
MORE COMMUNICATION
To keep riders informed, we have
increased our communication efforts.
We post schedule and service updates,
remind passengers of mask and social -
distance requirements and notify riders
when there’s a policy change.
We encourage passengers to follow us on Facebook and Twitter and sign up for
Rider Alerts, so you never miss an update from us!
11
INCREASED
COMMUNITY OUTREACH
Along with increased communications,
we’ve been working with our local
partners to make sure the
communities we serve stay safe and
protected! We also delivered Personal
Protective Equipment (PPE) to nonprofits
in Denton County so they could provide
their clients with masks and hand sanitizer.

THANK YOU & CONTINUE TO STAY SAFE!