Audit and Risk Conference 2020

2-3 DECEMBER 2020
Supporting agility
and building
resilience through
risk and assurance.
Book two
places
get a third
FREE
Click here to book your place
#NHFAuditRisk
@natfedevents
Headline sponsors
Sponsored by

As an NHF member, you have access to special
rates or services from our Preferred Suppliers
– reputable partners who have expertise
within the social housing space. We negotiate
preferential terms and conditions with these
partners to help you save money, so that you
can use your resources as efficiently as possible
to deliver on your social mission.
Our Preferred Suppliers
Castleton Technology
Our preferred housing
management solutions provider
offers a range of services to
support the smooth running of
your business operations and
digital initiatives, offering 10%
discount for NHF members.
Isio
New but established. Isio’s twenty
partners led the pioneering
pensions practice at KPMG, from
where they originate. Simplifying
the language and work around
pensions, Isio provide a tailored
service for housing associations.
Phoenix Software
Phoenix Software is the UK’s leading
supplier of software, hardware,
devices, IT solutions and Software
Asset Management services to
housing associations in the UK.
They offer members up to 60% off
selected products and services.
HouseMark
HouseMark helps you benchmark
your housing management and
maintenance and track issues
such as homelessness, antisocial
behaviour and tenant
involvement.
My Home Contents Insurance
My Home is an affordable and
flexible scheme designed to
protect your tenants against a
whole range of risks and there’s
no cost to you as a member.
Property Booking
Property Booking and the NHF
work in partnership to boost
awareness of shared ownership,
as part of our national campaign.
The platform helps members to
showcase their shared ownership
homes through their property
portal.
Guardian Jobs
Guardian Jobs helps housing
associations attract and
recruit the best candidates.
NHF members benefit from
exclusive discounted recruitment
advertising offers.
PfH
The PfH consultancy offer
includes strategic sourcing,
spend analytics, strategic
reviews, procurement health
checks, merger solutions, asset
management supply chain
reviews and outsourcing solutions.
Find out more:
www.housing.org.uk/suppliers

Supporting agility and
building resilience through
risk and assurance.
Book two
places
get a third
FREE
2-3 DECEMBER 2020
Crises pose challenges and force us to re-think,
re-strategise and look for more effective, creative solutions.
Even before the global pandemic, Brexit was extremely high
on the risk register and because of this, risks associated
with liquidity, sales and development meant active and
robust controls were already put in place – enabling the
housing sector to stay resilient during the coronavirus
lockdown.
Now, in a rapidly changing risk landscape, as the economy
enters a recession and Brexit only a matter of weeks
away, the audit and risk function needs to galvanise their
organisations to remain innovative, flexible and most
importantly impactful.
Join us at Audit and Risk Conference 2020 to explore
invaluable strategies, connections and opportunities to help
guide your organisation through a strong recovery.
What is an
#NHFVirtual event?
#NHFVirtual events are just like our
sector-leading conferences that you
know and value, with live speakers,
rooms for interactive debate and
coffee breaks to catch up with
colleagues – but streamed live to
your browser.
• Live speaker Q&As.
• Panel discussions.
• Facilitated group roundtables.
• Catch up with peers.
• Share your ideas, discuss
challenges and unpick key topics
with speakers and colleagues.
What’s new this year:
• Stress testing your financial plans.
• The audit committee of the future:
new ways of working
• Inspirational keynote on “The Next
Big Risk”.
• Opportunities to reset your financial
plans and ensure they are flexible
to deal with uncertainty brought by
the pandemic and Brexit.
• Discussions on inequalities risks and
addressing these vulnerabilities.
• Cyber and fraud risk sessions
focusing on creating resilient and
robust risk management plans.
• Launch of the NHF’s Risk and
Assurance Guide.
“ This is the one conference I make sure I attend each year - always
relevant with a great range of talks that generate good debate.”
Head of Risk and Governance, Red Kite Community Housing

Programme
Day one: Wednesday 2 December
09:00 Opening remarks from the chair
Dr Valerie Vaughan-Dick, Chief Operating Officer, Royal College of General Practitioners and chair of Audit
and Risk Committee, Network Homes
09:10
Economic Outlook Stabilising the economy, tackling financial stresses and creating a flexible
plan for recovery
This session will consider wider economic context and the impact of this unprecedented crisis to date.
Where might this leave our economy, our labour market, and our finances? What does this mean for the social
housing sector today? And how we can start planning economic recovery and strengthening financial resilience?
Trevor Williams, Economist, University of Derby and Shadow Monetary Policy Committee
09:50 Short break
Take a few minutes to grab a drink and have a break from your screen.
10:00 Responding to the inequalities risks exposed by the coronavirus pandemic and addressing the
vulnerabilities
• Economic consequences for those at the sharp end of inequalities.
• What role can social housing play in building resilience in communities and providing a route out of poverty?
• How should local authorities, housing providers and private landlords work together to support communities
through uncertain times?
Cym D’Souza, Chief Executive, Arawak Walton Housing Association
Charlotte Waite, Director of Transformation & System Change, Platform and Public Health Wales
Trevor Williams, Economist, University of Derby and Shadow Monetary Policy Committee
10:40 Networking break and meet the exhibitors
Chat to fellow delegates one-to-one or take part in discussion boards.
Breakout sessions and roundtables – please select one option
11:10 - 11:50 11:10 - 11:50 11:00 - 12:00
Risk and assurance
Operational resilience and
Peer-to- peer roundtables
business continuity
Limited
Availability
Innovating at pace during a
lockdown and recognising its
long-term value
• Challenges of leading an
organisation where a significant
number of staff are operating
remotely.
• Risks associated with maintaining
team culture, data protection, high
performance, and staff wellbeing.
• Customer facing culture and the risk
associated with a vulnerable client
base.
• Financial viability of these innovative
measures and the opportunities they
present in the long term.
Corrina Bishop, RHP
Gursh Bains, Catalyst
Resetting and stress testing
financial plans
• Financial forecasting: single and
multi-variant scenarios.
• Assessment of new strategies and
emerging risks and trends (i.e. rent
arrears).
• Recasting budgets and forecasts as
the economy eases out of lockdown
(repairs expenditure and increasing
costs/sales expectations).
• The use of ‘what if’ analysis and
scenario planning.
Robert Griffiths, Longhurst Group
Risks to the sector and how we
might navigate through them
Join this interactive session, share
experiences with your peers and gain
valuable insights and ideas on:
• Financial resilience planning
• The impact of Brexit and uncertainty
around a long term trade deal
• The impact of coronavirus and the
consequences of a second wave
Piers Williamson, The Housing
Finance Corporation
Cris McGuinness, Riverside
Julia Poulter, Crowe UK
Book now: housing.org.uk/auditandrisk 020 7067 1066 events@housing.org.uk

Day one (continued)
11:50 Lunch break and network with your peers
Breakout sessions – please select one option
12:40 - 13:20 12:40 - 13:20 12:30 - 13:30
Risk and assurance Regulatory and compliance Peer-to- peer roundtables
Building A Safer Future: New
regulation and responsibilities
focused on working in partnership
with residents and their safety
• Update on regulatory progress and
next steps?
• What the new building safety
regulatory system means for your
organisation and residents.
• How you can prepare now for a safer
future.
Chandru Dissanayeke, MHCLG
Michael Hill, Tpas
Sue Sutton, Salix Homes
Mitigating social housing
multimillion pound fraud risk in an
online world - from your dining room
• Theoretical risks and real examples of
frauds, focused on those arising from
the move to remote working.
• Measures management should have
in place and risk minimisation.
• What compliance regime Boards
should have for monitoring these.
• The costs of cyber fraud and the
impact on future availability of
insurance cover.
Keith Ward, RSM
Andrea Deegan, RSM
Improving agility without
weakening controls and
accountability
• Lessons learned from decision
processes during the coronavirus
pandemic.
• Tools to aid decision making and help
give organisational oversight.
• Effective relationships and reevaluating
the decision making
process between boards, committees
and executive teams.
• Intelligence from staff and residents -
making use of listening opportunities
in support of decision making.
Paul Edwards, Creating Homes
Shaping Places
John Delahunty, Innisfree
13:20 Short break
Take a few minutes to grab drink, visit the virtual exhibition or take a break from your screen.
13:45 Trust and transparency: ensuring you capture your tenants and customer needs effectively during
uncertainty
• How do we make sure that our customer engagement is representative of all the customers we serve
• Learning from our customers and their experiences during the crisis and incorporating this into recovery
strategies.
• Tackling digital exclusion and its associated risks.
• How can customers be involved in influencing strategy and service delivery at a ‘grass roots’ level.
Together with Tenants panel: panelists to be announced shortly
14:30 Short Break
14:40 Inspirational keynote The Next Big Risk?
Coronavirus has forced everyone across the globe to re-examine how they navigate their future. Organisation’s
search for answers for the uncertain times ahead. What could the next “Big Risk” be? What might the future look
like? What affect might it have and what opportunities may lie in adversity?
Richard Watson, Futurist, Author and Lecturer at Imperial College
15:20 Chair’s closing remarks and end of day one Buy two
get a third
FREE
#NHFAuditRisk @natfedevents
Click here to book

Reimagining
Resilience
Recovery
Risk, audit, assurance: building competence
In uncertain times,
intelligent risk
identification and
management are critical.
Boards with a tight grip
on risk can extend their
ambitions while still
sleeping well at night.
We help organisations
develop effective
systems to identify and
manage risk.
OUR SUPPORT COVERS:
• Risk mapping
• Smart frameworks
• Mapping your three
lines of defence
• Assessing your
controls
• Financial golden rules
• Validating financial
models
• Strengthening audit
and risk committee
• Stress testing
• Facilitating debate on
risk appetite
• Recruiting expert
executives and nonexecutives
FIND OUT HOW WE CAN HELP
contact Sue Harvey on +44 (0)20 8830 6777
or email sue.harvey@campbelltickell.com
www.campbelltickell.com
Campbell Tickell
@campbelltickel1

Programme
Day two: Thursday 3 December
09:15 Opening remarks from the chair
Dr Valerie Vaughan-Dick, Chief Operating Officer, Royal College of General Practitioners and chair of
Audit and Risk Committee, Network Homes
09:20 Regulatory update: Are we adopting a forward-thinking approach to regulatory changes that affect
our sector?
• 2020 sector risk profile update.
• Business analysis of sector stability and red flags.
Fiona MacGregor, Chief Executive, Regulator for Social Housing
10:00 Short break
Take a few minutes to grab a drink, visit the virtual exhibition or take a break from your screen.
10:10 Managing reputational risk in a changing landscape
• How do we manage reputation more proactively as we look at the future?
• Factoring reputational risk into your business strategy: strategic planning, risk appetite and process
• Managing customer expectations in a period of increased economic uncertainty
• Integrity and ethics, the underlying risks that impact reputation and business strategy
Johnathan Cowie, Chief Operating Officer, Vivid Homes
Claire Kober, Managing Director, Homes
Rhys Moore, Executive Director of Public Impact, National Housing Federation
Kelsey Walker, Director, Savills
10:50 Networking break and meet the exhibitors
Chat to fellow delegates one-to-one or take part in discussion boards.
Breakout sessions and roundtables – please select one option
11:15 - 11:55
Regulatory and compliance
11:15 - 11:55
Operational resilience and
business continuity
11:15 - 12:15
Peer-to- peer roundtables
Limited
Availability
Cyber resilience: defining
expectation, exploring evolving
threats
• Identifying exposure
• Managing requirements and impact
across the organisation.
• Disaster recovery testing.
• Resource allocation and the business
appetite.
Arun Chauhan, Tenet Compliance
and Litigation
Tracey Hannan-Jones, Phoenix
Software
Mitigating third party risks by
monitoring your supply chain
volatility
• Understanding the true extent of your
supply chain. What are the gaps and
weaknesses?
• Are our suppliers complying with
GDPR and other data security
requirements?
• Do we regularly review outsourcing
and procurement?
• Insolvency risk and surviving
contractors.
Steve Malone, Inprova Group
Maintaining robust audit
committees and real time
assurance
• Challenges and successes of remote
auditing.
• How to have healthy and challenging
audit committee relationships in the
new working environment?
• Risk identification and a ‘live’ risk
register as an essential source of
assurance.
Liz Curran, Optivo
Sue Harvey, Housing Ombudsman
Lee Sugden, Salix Homes
11:55 Lunch break and network with your peers
Book now: housing.org.uk/auditandrisk 020 7067 1066 events@housing.org.uk

Day two (continued)
Breakout sessions and roundtables – please select one option
13:00 - 13:40
Operational resilience and
business continuity
13:00 - 13:40
Digital and Transformation
13:00 - 14:00
Peer-to- peer round tables
Limited
Availability
How can housing associations
respond to the Climate Change
Challenge?
• Climate change adaptation and
mitigation has been described as the
risk issue of a generation
• Environmental and climate related
risks have been steadily climbing up
global risks lists in recent years
• Housing organisations are one of
the sectors at the forefront of this
agenda in the UK and must be
thinking about holistic strategies that
mitigate, adapt and build resilience
as well as identifying and optimising
opportunities, responding to transition
risks as well as physical risks.
Data management: balancing risk
against agility
• Understanding increased adoption of
cloud infrastructure and regulatory
requirements.
• Mitigating human risk and creating a
security data culture.
• Do we need more internal audit
resource to bolster our defences?
• Identifying opportunities to make
us more resilient and gain better
oversight and assurance.
What does the audit committee of
the future look like?
• Diverse and inclusive.
• Innovative in their oversight of human
capital and culture as a value driver.
• Technology-enabled: compliance,
monitoring and mitigation.
Hilda Kaponda, First Choice Homes
Oldham
Helen Young, Home Group
13:40 Networking break
14:10 Panel discussion Improving sector resilience: how to spot opportunities, build confidence, think big
and reduce risk
Piers Williamson, Chief Executive, The Housing Finance Corporation and Chair of the Risk Committee at
Newbury Building Society
More speakers announced soon.
14:50 Closing remarks from the chair and end of the conference
Dr V alerie Vaughan-Dick, Chief Operating Officer, Royal College of General Practitioners and chair of
Audit and Risk Committee, Network Homes
On demand library
How to integrate pensions into your risk register
Steve Simkins, Partner, Isio
Do you understand the true extent of your supply chain below Tier 1?
Neil Butters, Head of Procurement, PfH
Lisa Lynch, Group Commercial & Operations Director, PfH
Credit ratings perspective
Felix Ejgel, Senior Director, Sector Lead, IPF Europe S&P Global Ratings
#NHFAuditRisk @natfedevents
Click here to book
Buy two
get a third
FREE

WORKING WITH HOUSING ASSOCIATIONS
RSM’s specialist social housing group comprises over 130 people, who work closely with a range
of social housing clients, including traditional housing associations, large scale voluntary transfers
(LSVTs) and arm’s length management organisations (ALMOs).
We provide audit, tax and consulting services to over 150 registered providers, putting us in the top
audit and assurance providers across the UK. Over the years we have developed a longstanding sector
presence and established strong relationships with the Regulator, NHF, Winmark Affordable Housing,
sector publications and press.
Experience the power of being understood
Experience RSM | rsmuk.com
The UK group of companies and LLPs trading as RSM is a member of the RSM network. RSM is the trading name used by the members of the RSM network.
Each member of the RSM network is an independent accounting and consulting firm each of which practises in its own right. The RSM network is not itself a
separate legal entity of any description in any jurisdiction. The RSM network is administered by RSM International Limited, a company registered in England and
Wales (company number 4040598) whose registered office is at 50 Cannon Street, London EC4N 6JJ. The brand and trademark RSM and other intellectual
property rights used by members of the network are owned by RSM International Association, an association governed by article 60 et seq of the Civil Code
of Switzerland whose seat is in Zug,

Audit and Risk
Assurance Academy
Sponsored by
Ahead of the main day, we’re running a half-day of sessions dedicated
to the audit and risk fundamentals for those new to the sector, the role,
or just want to refresh their knowledge.
Programme
Tuesday 17 November, 9:30-13:00
“The preconference
Assurance
Academy got
me in the right
head space to
‘attack the day’.”
Director of Business Assurance,
South Lakes Housing
Click here to book
9:30
Welcome from the chair
Lee Glover, Partner, Haines Watts
9.40
Auditing in the ‘new norm’ -
Understanding how audit has changed
Helen Young, Head of Audit, Home Group
10.20
Short break
Grab a coffee and take a short break
from your screen before our next session.
10.30
Gaining assurance in a changing
operating environment – a focus on
Compliance Risks
• Delivering the business objectives –
effective risk controls and assurance
mapping
• Using internal and external sources
of assurance to give Board and Audit
Committee comfort
• Oversight of compliance risks, health
& Safety and regulatory reporting
requirements
• Tips on requesting and challenging
information to support effective
governance
John Mansergh, Director of Assurance,
South Lakes Housing
Angela Ward, Senior Manager, RSM
11.10
Short break
Grab a coffee and take a short break
from your screen before our next session.
11.20
What are the main pensions risks to
look out for?
The session will focus on the sector’s
pension schemes, including the risks
and benefits of participating in multiemployer
schemes.
• Different types of pension
arrangements.
• The uncertain costs and the part they
play in how you remunerate your
workforce.
• Recent case studies of key risk areas
explained and illustrated.
Steve Simkins, Partner - Public Services
Leader, Isio
12.00
Short break
Grab a coffee and take a short break
from your screen before our next session.
12.10
The audit committee’s role in risk:
challenge and scrutiny
A chance to hear about some of the key
challenges as a taster introduction to
the main conference and a chance for
delegates to ask questions to the expert
panel.
Alan Lewin, Board Member Hundred
Housing Society LTD, Chair of Iceni
Homes, Associate Director of Greencare
Recruitment, Fellow of Chartered Institute
of Housing.
Jenny Brown, Chair of Audit and Risk
Committee and Board Member Longhurst.
Fred Angole, Group Finance Director and
Deputy CEO, YMCA St. Paul’s Group
Argiri Papathos, Audit Committee
and Board Member Origin Housing and
advisor to the Audit Committee for the
Royal College of Nursing.
12.50
Chair’s closing remarks and end of
half-day event

Meet the sponsors
2-3 DECEMBER 2020
An essential part of conference attendance is the opportunity to connect with our partners to
explore services and solutions that can help your organisation deliver its mission and social
purpose.
At Audit and Risk 2020, we’ve left plenty of time in the programme for you to get to know our
sponsors, catch-up with leading suppliers, view product demonstrations, download additional
content and find out more about their offer.
Sue Harvey
sue.harvey@campbelltickell.com
+44 (0) 208 830 6777
campbelltickell.com/
Campbell Tickell is a multi-disciplinary management
consultancy, focusing primarily on the statutory and
non-profit sectors. CT operates throughout the UK and
Ireland, with expertise in housing, regeneration, social
care, local government and public bodies, charities,
sports and leisure. Now 22 years old, CT has worked with
more than 850 clients.
Keith Ward
keith.ward@rsmuk.com
+44 121 214 3100
rsmuk.com
RSM’s specialist social housing group provide audit, tax
and consulting services to over 150 registered providers,
putting us amongst the top audit providers in the UK.
Over the years we have developed a longstanding sector
presence and established strong relationships with
the Regulator, NHF, Winmark Affordable Housing, sector
publications and press.
Kelsey Walker
Kelsey.walker@savills.com
07966 188208
savills.com
Savills Affordable Housing Consultancy team advises on
governance, IDA preparation, mergers, risk and assurance,
strategic joint ventures and partnerships, registering
for profit RPs, funding, treasury management and
business planning.
Please do get in touch for an informal chat.
info@zurichmunicipal.com
0800 335 500
zurich.co.uk/municipal
As an insurer that has helped to cover the public and voluntary
sectors for over 25 years, Zurich Municipal understand
the importance of everything you do. We do more
than just pay for remedial work; whether it’s risk avoidance
advice beforehand, or our Major Loss Team staff
helping after an incident, our package of wide-ranging
cover, is designed to help keep tenants safe and comfortable.
Book now: housing.org.uk/auditandrisk 020 7067 1066 events@housing.org.uk

The NHF’s Sector Suppliers are trusted
companies that have been carefully curated
and selected to provide expert advice and
solutions for your organisation and its needs.
Save time and money
on research.
Work with suppliers who understand your needs and have experience
in working in the social housing sector.
Our Sector Suppliers:
Clarke Willmott
Clarke Willmott is a leading law
firm with a strong reputation for
their exceptional knowledge and
expertise in the social housing
sector. Their national social
housing team is a leading provider
of comprehensive legal services to
the sector.
Pennington Manches Cooper
Penningtons Manches Cooper
is recognised as a top class
provider of legal advice to the
social housing sector, with a
wide-range of clients within the
social housing sector.
MyConcern
MyConcern provides
safeguarding software and
services for housing providers
and the third sector. Their
trusted and secure safeguarding
software supports you to protect
your tenants, especially those
at risk.
Forbes Solicitors
Forbes Solicitors are able to offer
NHF members a complete housing
service that incorporates frontline
consultancy underpinned
by litigation and wider legal
reassurance.
InsuBiz
InsuBiz offers housing
associations a digital solution
for insurance handling so that
your team can work smarter
whilst maintaining its focus on
important tasks.
Resource Solutions
Resource Solutions specialises
in helping supported housing
providers with service
charges. Their aim is to help
client organisations recover
all necessary, eligible and
reasonable accommodation
service costs through their service
charges.
Mobysoft
Mobysoft’s social housing
intelligence software applications
help landlords protect and
maximise revenues, mitigate
welfare reform and embed
efficiencies.
Find out more:
www.housing.org.uk/suppliers

BOOKING FORM
PRIORITY CODE: AUR20WEB
https://auditandrisk.housing.org.uk/ events@housing.org.uk
020 7067 1066
Audit and Risk Conference
2/3 December 2020 | Virtual Event
BUY 2 GET 3RD PLACE FREE!
DELEGATE 1
Name:
Job title:
Organisation:
Delegate email:
Delegate Tel:
I wish to register for the add on day “Audit and Risk: Assurance Academy” on the 17 November (additional charge applies, see below)
DELEGATE 2
Name:
Job title:
Organisation:
Delegate email:
Delegate Tel:
I wish to register for the add on day “Audit and Risk: Assurance Academy” on the 17 November (additional charge applies, see below)
DELEGATE 3 - FREE!
Name:
Job title:
Organisation:
Delegate email:
Delegate Tel:
I wish to register for the add on day “Audit and Risk: Assurance Academy” on the 17 November (additional charge applies, see below)
Where did you hear about the conference?
• Letter/leaflet from the Federation • Email • Search engine
• Employer/colleague • Twitter • Phone call from Federation
• Federation external affairs manager • Other (please specify)
DELEGATE FEES
Member Standard (after 28 August) £420
Not for profit/
public sector
Add on day
Standard (after 28 August)
Add on day
£75
£455
£75
PAYMENT
I understand that payment must be made at the time of booking.
Total payment £
n I would like to pay by INVOICE and my Purchase Order is below.
(This must be completed)
NO VAT
PAYABLE
n I enclose a cheque payable to the National Housing
Federation
n I have paid by BACS and attach the remittance advice
(Please quote AUR1220 on all BACS transmissions)
National Housing Federation bank account details are:
Lloyds, Kings Cross Branch, 344 Grays Inn Road, London, WC1X 8BX
Sort Code: 30-94-73 Account No. 00113238
n If you would like to pay by debit/credit card please tick this box and we will
contact you to take payment.
ALL CANCELLATIONS MUST BE MADE IN WRITING.
The full fee is payable for any cancellations however you can transfer your place to someone else at
your organisation free of charge rright up until the day of the event.
Private sector
Standard (after 28 August)
Add on day
£560
£75
GDPR PRIVACY NOTICE.
The National Housing Federation will process the personal data you provide to us subject to the
provisions of the Data Protection Act (2018), the EU General Data Projection Regulation (GDPR)
and other relevant regulations. Our full privacy notice, including information on data we process
for our events, can be found online at www.housing.org.uk/eventprivacy
n Please tick the box if you do not wish to receive information about existing and future products and
services provided by the National Housing Federation.
DISCLAIMER: This programme is correct at the time of going to press. In the event of one or more of the advertised speakers being unable to attend, for reasons beyond the control of the conference
organisers, we reserve the right to make alterations or substitutions to the programme as deemed fit. All timings are provisional and may be subject to change. Views expressed by speakers are their
own. The National Housing Federation disclaims any liability for advice given or views expressed by any speaker at the event or in notes or documentation provided for the delegates.