A B C D E F G H I J K L M N O P Q R S T U V W X Y ZINDEXThe page numbers in this index refer to the printed version of this book. The link provided will take you to the beginningof that print page. You may need to scroll forward from that location to find the corresponding reference on your e-reader.advertising, 3–4, 167–70ability to scale, 167cost and worth of, 170online, 168–169affiliation, 135–40, 199community and, 138as customer’s choice, 140fashion and, 138questions and statements of those who care about, 135–36sending affiliation signals, 139wants of affiliation seekers, 160agent, getting an, 239–40Alcoholics Anonymous, 197, 198Alinsky, Saul, 233–34Anderson, Chris, 211–12Apple, 151–152assertions, 80–81AT&T, 154attention, 13, 50–51, 189–90Atwood, Jeff, 71authenticityemotional labor versus, 75–76myth of, 73–74bargains, purchases as, 43–44Basa, Tuma, 194Beer Advocate website, 42beliefs, 49–50Be More Chill (play), 51–52Berry’s Freckle Ointment, 66“better,” search for, xvi, 42–64, 244Blank, Steve, 33blue ribbons case study, 104–5Borchetta, Scott, 96–97boring products and services, 84–85boss, marketing to your, 243brand marketing, 12, 170–73, 174–75direct marketing, distinguished, 171–72specificity in, 175types of, 174brands, 153–55Brown, James, 74business plans, 141–44business to business (B2B) marketing, 227–29
By the Way Bakery, 26–27Cacace, Claudia, 52Calderwood, Dove, 52capitalism, 143case studiesagent, getting an, 239–40Be More Chill, 51–52blue ribbons, 104–5boss, marketing to your, 243Facebook, 223–24gay marriage in Ireland, 109lions/Maasai warriors, 126–27National Rifle Association (NRA), 241–43Open Heart Project, 39–41Penguin Magic, 6–8Robin Hood foundation, 111–12Stack Overflow, 70–72Tesla, 240–41Union Square Hospitality Group (USHG), 186–88VisionSpring, 15–19Witchsy.com, 152–53chasm in Rogers curve, bridging, 216–25cheap pricing, 182Clow, Lee, 151Coca-Cola, 166commodity work, going beyond, 65–76conspiracy theorists, 49–50Costco, 155critics/criticism, 97–99culturecapitalism and, 143as strategy, 13“us” defined as, 108curiosity, 50–51customer contribution, 162–63customers“better” as determined by, 45–46choices consumer has, 53–54customer development, 33–34customer traction, 33–34, 91–92producing products and services for customers you seek to serve, 5–6shameless marketing mind-set and, 4–5smallest viable market (See smallest viable market)status and (See status)as students, 36worldview and desires of, understanding, 5DailyCandy, 192desired audience, 98direct marketing, 12, 171–73brand marketing, distinguished, 171–72cost element, 208–10lifetime value of customer, determining, 207–8online, 173sustainable direct marketing funnel, 205–7dominion, 135–40, 199
- Page 4 and 5:
Portfolio/PenguinAn imprint of Peng
- Page 6 and 7:
CONTENTSTITLE PAGECOPYRIGHTDEDICATI
- Page 8 and 9:
[a sketch to show you what’s to c
- Page 10 and 11:
We can do work that matters for peo
- Page 12 and 13:
CHAPTER ONENot Mass, Not Spam, Not
- Page 14 and 15:
Shameless marketers brought shame t
- Page 16 and 17:
You lower your price because people
- Page 18 and 19:
The fourth step is the one everyone
- Page 20 and 21:
CHAPTER THREEMarketing Changes Peop
- Page 22 and 23:
On the other hand, with the realiza
- Page 24 and 25:
Every organization—every project
- Page 26 and 27:
Here’s one I just found: “Activ
- Page 28 and 29:
of his worldview, he abandoned Penn
- Page 30 and 31:
It’s for the smallest viable audi
- Page 32 and 33:
One of the great comics of our time
- Page 34 and 35:
CHAPTER FIVEIn Search of “Better
- Page 36 and 37:
We remember the best one.Best for w
- Page 38 and 39:
81 percent of the German population
- Page 40 and 41:
But the newly empowered consumer ha
- Page 42 and 43:
If you don’t care about security,
- Page 44 and 45:
Claims that are true, that we conti
- Page 46 and 47:
And so we get on the Facebook merry
- Page 48 and 49:
CHAPTER SIXBeyond CommoditiesProble
- Page 50 and 51:
This is the work that helps people
- Page 52 and 53:
Better is up to the users, not up t
- Page 54 and 55:
We don’t do this work because we
- Page 56 and 57:
If you ask them, you probably won
- Page 58 and 59:
Nobody needs your productIt doesn
- Page 60 and 61:
1. It’s cheaper and faster than e
- Page 62 and 63:
CHAPTER EIGHTMore of the Who: Seeki
- Page 64 and 65:
That restaurant you just opened: Ho
- Page 66 and 67:
Extraordinary talent. You can’t f
- Page 68 and 69:
If you’ve worked hard, it’s tem
- Page 70 and 71:
If it’s not genetic, if we’re n
- Page 72 and 73:
What the marketer, the leader, and
- Page 74 and 75:
Some people look at this result and
- Page 76 and 77:
CHAPTER TENTrust and Tension Create
- Page 78 and 79:
When you launch the second hotel in
- Page 80 and 81:
now felt like second-class citizens
- Page 82 and 83:
In his brilliant book Impro, Keith
- Page 84 and 85:
The roles we easily adopt at school
- Page 86 and 87:
The bottom-right quadrant (b) is fo
- Page 88 and 89:
Different stories for different peo
- Page 90 and 91:
is priceless.Fashion is usually abo
- Page 92 and 93:
CHAPTER TWELVEA Better Business Pla
- Page 94 and 95:
If it doesn’t work, that’s okay
- Page 96 and 97:
This is semiotics. Flags and symbol
- Page 98 and 99:
The flag is not for everyoneIt’s
- Page 100 and 101:
A commodity, on the other hand, has
- Page 102 and 103:
CHAPTER FOURTEENTreat Different Peo
- Page 104 and 105:
Enrollment is mutual, it is consens
- Page 106 and 107:
Which means that only eight of the
- Page 108 and 109:
CHAPTER FIFTEENReaching the Right P
- Page 110 and 111:
It’s never been easier or cheaper
- Page 112 and 113: biggest and most successful organiz
- Page 114 and 115: But frequency teaches us that there
- Page 116 and 117: And at three dollars a loaf, we’r
- Page 118 and 119: When a song on the radio is free, b
- Page 120 and 121: CHAPTER SEVENTEENPermission and Rem
- Page 122 and 123: Once you earn permission, you can e
- Page 124 and 125: Too often, impatient marketers reso
- Page 126 and 127: A trusted marketer earns enrollment
- Page 128 and 129: CHAPTER NINETEENThe FunnelTrust isn
- Page 130 and 131: This is the direct marketer’s dre
- Page 132 and 133: While there are plenty of people ha
- Page 134 and 135: The April Fools’ Passover Birthda
- Page 136 and 137: How do you get there?The intuitive
- Page 138 and 139: In that moment, marketing can help
- Page 140 and 141: Case Study: Facebook and crossing t
- Page 142 and 143: Consider the case of Water Health I
- Page 144 and 145: Each developer has a narrative, and
- Page 146 and 147: And the story of now is the critica
- Page 148 and 149: All thirteen of these principles ge
- Page 150 and 151: CHAPTER TWENTY-ONESome Case Studies
- Page 152 and 153: than twice as likely to contact gov
- Page 154 and 155: CHAPTER TWENTY-THREEMarketing to th
- Page 156 and 157: get stuck in search of perfect. Stu
- Page 158 and 159: A Marketing Reading List(in no part
- Page 160 and 161: A Simple Marketing WorksheetWho’s
- Page 164 and 165: as customer’s choice, 140question
- Page 166 and 167: network effects, 89-91, 218-19, 227
- Page 168 and 169: “better,” search for, 44-45, 59
- Page 170 and 171: ABOUT THE AUTHORIn 2018, Seth Godin
- Page 172: What’s next onyour reading list?D