FOREVER Live! 2019 Program Booklet

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MOST FREQUENTLY ASKED QUESTIONS TO FOREVER SUPPORTPRESENTED BY TERRI CAVE & MICHAELA ELLIOTTBREAKDOWN BY TOPIC6%5%7%37%10%11%11% 13%ArtisanGeneral Questions & MarketingStorePrint ShopWeb ApplicationHistorianServicesReferrals28 © 2019 Forever, Inc.
FOREVER Artisan®TOP QUESTIONS BY TOPICQUESTION: How do I download and install digital art kits to FOREVER Artisan?jot down someNOTESANSWER:1. Access your digital art kits by going to the “Downloads” tab in your FOREVER Account.2. Click the green “Download” button next to the art kit you wish to install.3. Open FOREVER Artisan and click “Import Content.”4. Select the art kit you wish to open from the “Downloads” folder on your computer desktop.5. Once the art kit has been imported into Artisan, enter its activation code. The activationcode can be found both in your “Downloads” tab within FOREVER and in your Order History.6. Enjoy scrapping!For a more detailed explanation, visit forever.com/help/install_art.Web Application (FOREVER Account)QUESTION: What types of files can I upload to my FOREVER Account?ANSWER: The types of photo and document files that you can upload to your FOREVER Accountare .JPG, .JPEG, .PNG, .GIF, .TIFF, .TIF, WEBP, and .PDF.The types of video files that you can upload to your FOREVER Account are .MP4, .AVI, .MOV, .MPG,.MPEG, .WMV, .MKV, .M4V, .MTS, and .MT2S.General Questions & MarketingQUESTION: I missed the sale! Can I get an extension?ANSWER: The FOREVER Support Team always goes above and beyond to help clients as muchas possible when they miss a sale due to technical issues or scheduling conflicts. Please reach outto support@forever.com or 1-888-FOREVER within 24 hours of the sale ending to see if there issomething that can be done for you.Stay up to date on all our current deals and promotions at forever.com/deals!FOREVER HistorianQUESTION: How do I move my FOREVER Historian vaults to a new computer?ANSWER: There are three ways to move your Historian vaults to a new computer.1. Complete a manual backup of your vault onto an external hard drive. Then, simply recoveryour files from that backup into Historian on your new computer.2. Copy your entire vault folder(s) onto an external hard drive to be moved to the newcomputer.3. Recover your vault from a shadow copy of your vault.For a more detailed explanation of manual backups, shadow copies, and more, visit forever.com/help/historian_vault_move.FOREVER® LIVE! 29
Page 3 and 4: BROUGHT TO YOU BY
Page 5 and 6: Welcometo FOREVER ® LIVE!FOREVER®
Page 7 and 8: on-site and nearbyDININGVILLAGGIO D
Page 9 and 10: on-site and nearbyDININGON-SITE RES
Page 11 and 12: 1:30pm-2:30pmHow to strategize for
Page 13 and 14: ROXANNE BUCHHOLZVice PresidentRoxan
Page 15 and 16: JENNY LYNN CAMPBELLSenior Executive
Page 17 and 18: KATHY GORDONSenior Executive Ambass
Page 19 and 20: LOURDES STERNSenior Lead Ambassador
Page 21 and 22: jot down someNOTESLIGHTBULBMOMENTFO
Page 29: jot down someNOTESLIGHTBULBMOMENTFO
Page 33 and 34: LIGHTBULBMOMENTFOREVER® LIVE! 31
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FOREVER Live! 2019 Program Booklet

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