2022 Paragus 3 Year

3 YEAR PICTURE

After 14 years of growth, struggle, triumph, and whole
lot of coffee and beer, Paragus has just reached the
coveted 1 million dollars of MRR mark.
After 14 years of growth, struggle, triumph, and whole lot of coffee and beer, Paragus has just reached the
coveted 1 million dollars of MRR mark.
As we approach the 100-partner mark, we are serving over 300 businesses with offices in 4 separate
markets. It truly feels like we have begun to crack the code on scalable growth.
Our success can be attributed to doing 4 things well.
Customer Experience.
We now have the highest customer satisfaction ratings amongst both our peers
and competitors. We achieved this by missing less than ½ of 1% of all SLAs and by
continuing to invest in tools that were designed to make it easier and more fun for
customers to do business with us. Our customers are now raving fans of Paragus, as
evidenced by the steady stream of referrals we receive.
Partner Experience.
With an ESOP stock price north of $20/share, salaries that remain competitive in the
market, and a total compensation and benefits package that rivals everyone else’s
– we make sure our partners are rewarded for their hard work and contributions.
Furthermore, our overhauled career ladder program and commitment to professional
development sees partners leveling up on a consistent basis and fueling our growth
through internal promotion. In turn, our partners take care of Paragus – spending
5-10% of their time on Giving Back initiatives like the IT Committee, non-profit
committee, SME Program, Industry VP Program, and more.

Financial Health.
Paragus broke through the 15-million-dollar ceiling and now has its sights on
achieving 20 million. Better yet though, we are on track to generate 3 million in
NOI this year alone. Our financial success is mostly attributed to hard work and
a lot of deliberate effort, however, along the way, we also stumbled upon some
very helpful and innovative ideas. For example, 80% of our clients are now at
least partially enrolled in our automatic hardware replacement schedule and
more than 50% of our projects are flat fee, value-based pricing.
Making IT Fun.
As we have grown, we have not forgotten that fun is an important part of what
makes Paragus so special. From epic End of the Year Parties and Fall Retreats
to a unique annual community event in each of our markets, Paragus knows
how to have fun. Even Paragus Day lives on as an event that each office gets to
celebrate once every 3 years. And while each office is unique, we are still all
part of one Paragus – sharing gratitude events, Partner Lunches, Partner Games,
Owner’s Meetings, and more.
As we look back on our success over the last 3 years, we are immensely proud of what we
achieved. We are now considered one of the top MSPs in the country and we have won just
about every award we qualify for. It wasn’t always easy, and it required a lot of hard work, but
true to the Paragus spirit, we overcame every obstacle we faced.
Now we look toward the future, eager to start
our next chapter in our story.

MARCH 2025