2022 Paragus 3 Year
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After 14 years of growth, struggle, triumph, and whole<br />
lot of coffee and beer, <strong>Paragus</strong> has just reached the<br />
coveted 1 million dollars of MRR mark.<br />
After 14 years of growth, struggle, triumph, and whole lot of coffee and beer, <strong>Paragus</strong> has just reached the<br />
coveted 1 million dollars of MRR mark.<br />
As we approach the 100-partner mark, we are serving over 300 businesses with offices in 4 separate<br />
markets. It truly feels like we have begun to crack the code on scalable growth.<br />
Our success can be attributed to doing 4 things well.<br />
Customer Experience.<br />
We now have the highest customer satisfaction ratings amongst both our peers<br />
and competitors. We achieved this by missing less than ½ of 1% of all SLAs and by<br />
continuing to invest in tools that were designed to make it easier and more fun for<br />
customers to do business with us. Our customers are now raving fans of <strong>Paragus</strong>, as<br />
evidenced by the steady stream of referrals we receive.<br />
Partner Experience.<br />
With an ESOP stock price north of $20/share, salaries that remain competitive in the<br />
market, and a total compensation and benefits package that rivals everyone else’s<br />
– we make sure our partners are rewarded for their hard work and contributions.<br />
Furthermore, our overhauled career ladder program and commitment to professional<br />
development sees partners leveling up on a consistent basis and fueling our growth<br />
through internal promotion. In turn, our partners take care of <strong>Paragus</strong> – spending<br />
5-10% of their time on Giving Back initiatives like the IT Committee, non-profit<br />
committee, SME Program, Industry VP Program, and more.