Zest Lettings Brochure
Zest provides a level of service that you can’t find anywhere else. We are confident that we will be a great fit for all your Property needs. We are an Estate Agent with a difference.
Zest provides a level of service that you can’t find anywhere else. We are confident that we will be a great fit for all your Property needs. We are an Estate Agent with a difference.
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LETTINGS<br />
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<strong>Zest</strong> was founded in 2008, and was born from a desire to provide truly<br />
great customer service for landlords and renters alike in Bath and the<br />
surrounding areas. In 2016 this was extended to provide Sales too.<br />
The concept for <strong>Zest</strong> emerged largely due to my personal experience of estate<br />
agents. As a prospective buyer and seller, the service I experienced across all<br />
agents I visited was either tired, lazy, arrogant, poor or ineffective – it was<br />
mediocre at best. When I walked into their offices I felt like I was intruding<br />
on their space. I was made to feel like I should be lucky because they were<br />
even willing to talk with me… and they knew best. It seemed their focus was<br />
on what was convenient to them rather than the client.<br />
In short, that’s why I created <strong>Zest</strong>. It was time to bring the focus solely back<br />
to you. That’s also why everything from our attentive service to the design<br />
of our offices, our industry leading software systems and our website, to our<br />
innovations in marketing, are all designed with you, our client, at heart.<br />
<strong>Zest</strong> provides a truly personal level of service that we believe you won’t find<br />
anywhere else.<br />
This guide to letting your property is designed to give you all the<br />
information you need to let your home with us. If you have any questions, or<br />
simply fancy getting to know us over a coffee, please do pop into our London<br />
Road office where we’ll be happy to chat.<br />
Glenn Perry<br />
MANAGING DIRECTOR<br />
& FOUNDER<br />
WWW.ZESTLOVESPROPERTY.COM<br />
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Choosing the best agent<br />
BASIC POINTERS<br />
“Some agents<br />
may over-value<br />
properties in<br />
order to entice<br />
a landlord<br />
to sign up for<br />
their services.“<br />
Whether you’re opting for a let only service or a fully managed package, choosing a letting agent to represent<br />
your property is an important decision. Here are 7 key points to consider when selecting a company to trust<br />
with your property:<br />
01 - LOCAL KNOWLEDGE<br />
National agents may have a strong brand behind<br />
them, but if your agent doesn’t understand the<br />
local area, the population and their quirks, or<br />
the kind of tenants who are looking in your<br />
particular location, it may prove harder for them<br />
to market your property and fi nd a tenant than<br />
it would with a local agent.<br />
02 - RESEARCHING ONLINE<br />
PRESENCE AND REVIEWS<br />
Do they have an up-to-date website which is<br />
easy to use? If you’re struggling to fi nd contact<br />
information online, chances are your potential<br />
tenants will be too. Have a look at their social<br />
media pages, and search for their online reviews,<br />
especially Google reviews and other impartial<br />
sites. Even if there’s something negative (and<br />
let’s be honest, perfection doesn’t exist!) – How<br />
have they responded? It’s important to have an<br />
agent who is tech-savvy in order for them to<br />
reach the maximum number of possible tenants<br />
for your property.<br />
03 - FLEXIBILITY<br />
A good agency will accompany your prospective<br />
tenants on all viewings, make sure any current<br />
occupants are aware of the booking with at<br />
least 24 hours’ notice, and offer viewings at<br />
times to suit tenants. They should also provide<br />
you with feedback from each appointment.<br />
04 - PROVEN MARKETING<br />
A picture says a thousand words, and the images<br />
used to market a property are no exception.<br />
Poor quality photographs indicate poor quality<br />
service, and a stale window display means the<br />
agency isn’t motivated to keep their business<br />
fresh and engaging. A good agency should be<br />
proud of their marketing materials, provide you<br />
with an informative property description, clear<br />
and effective photography, produce attractive<br />
window cards and create targeted email<br />
marketing campaigns to ensure your property is<br />
let quickly.<br />
05 - VALUING PROPERTIES<br />
CORRECTLY<br />
Some agents may over-value properties in order<br />
to entice a landlord to sign up for their services.<br />
Does the agent you’re considering have several<br />
properties which just aren’t letting? Do they<br />
frequently reduce their prices? If so, there’s a<br />
chance they are over-valuing their properties.<br />
Do your research by looking at similar<br />
properties and choose an agent who is willing to<br />
give you a fair and realistic market value.<br />
06 - ENTHUSIASM<br />
If your letting agent is not enthusiastic about<br />
your property, steer clear! The agency you<br />
choose should be able to point out all of the<br />
positive features of your property at viewings,<br />
and be knowledgeable about the area, terms<br />
of the tenancy and any additional information<br />
regarding the property itself.<br />
07 - TOO GOOD TO BE TRUE<br />
It’s the oldest lesson in the book, but ultimately<br />
in life you get what you pay for. Working with an<br />
experienced agency may initially cost more than<br />
less reputable fi rms, but in the long run you’ll<br />
experience fewer void periods, be matched with<br />
more suitable long-term tenants and save plenty<br />
of money overall.<br />
WWW.ZESTLOVESPROPERTY.COM<br />
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OVER<br />
98%<br />
OF ASKING<br />
PRICES<br />
ACHIEVED<br />
99%<br />
OF<br />
OUR<br />
CUSTOMERS<br />
LOVE<br />
OUR<br />
SERVICE<br />
MORE<br />
POSITIVE<br />
REVIEWS<br />
ON GOOGLE THAN ANY<br />
OTHER BATH AGENCY<br />
12<br />
CUSTOMER SERVICE<br />
AND INDUSTRY<br />
AWARDS<br />
90%<br />
MORE TENANT<br />
CHOICE ON<br />
AVERAGE.<br />
SAVES HUNDREDS<br />
WITH OUR NEAR<br />
100%<br />
AVOID THE VOID<br />
TRACK RECORD<br />
OVER<br />
55%<br />
LETS AGREED IN<br />
72 HRS<br />
80%<br />
WITHIN<br />
2 WEEKS<br />
LAST YEAR<br />
01 - EXPERIENCE AND KNOWLEDGE<br />
Why choose <strong>Zest</strong>?<br />
LET US ELABORATE<br />
Whether you’re a seasoned landlord or this is your first rental property, we’re confident that we are the right<br />
team to guide you through this process.<br />
Our team has over 40 years combined<br />
experience. We’ve done it all before and there<br />
is very little that can surprise us. Don’t take our<br />
word for it though; take a look at our numerous<br />
online reviews that will confi rm our clients’<br />
satisfaction with our service..<br />
02 - PERSONALISED AND<br />
RESPONSIVE<br />
No matter the nature of your query or concern,<br />
nothing is too trivial or unimportant to ensure<br />
that the whole process is as simple and painfree<br />
as possible for you. We will always aim to<br />
respond in a timely manner and return every<br />
phone call and reply to every email so that you<br />
will always know what is going on.<br />
03 - ACHIEVING THE BEST PRICE<br />
Valuing rental properties is our thing. We’ll work<br />
hard to help you achieve the best possible rental<br />
price for your property, as well as the most<br />
suitable tenants with strong fi nancial backing.<br />
04 - UNDERSTANDING YOUR<br />
TENANTS NEEDS<br />
We genuinely take time to listen to and<br />
understand any potential tenant’s requirements.<br />
Really zeroing in on their needs helps us rent<br />
more properties without wasting your time with<br />
viewings that go nowhere.<br />
05 - WE’RE FAST<br />
From marketing, it takes us on average 9.8 days<br />
to fi nd a suitable tenant (although our fastest<br />
lets have been in less than 24 hours) For more<br />
specialised properties, it may take a bit more<br />
time to ensure that the perfect match is secured.<br />
06 - THE TEAM<br />
The <strong>Zest</strong> team are central to all that we do and<br />
our team is incredibly committed to ensuring<br />
that we go that extra mile in understanding your<br />
needs and we will help in any way we can in<br />
order to achieve your aim.<br />
07 - ACCOMPANIED VIEWINGS<br />
We accompany viewings. A member of our<br />
experienced lettings team will always show a<br />
potential tenant around your property. We will<br />
ensure every opportunity to highlight the points<br />
of the property is followed through – this is a<br />
fundamental part of the service which you are<br />
paying us for. It is also crucial that we gather<br />
feedback from every viewing and are able to<br />
propose recommendations for any changes that<br />
may be required to achieve the outcome you are<br />
looking for.<br />
08 - FEES<br />
We guarantee our rates to be competitive,<br />
transparent and fair. There will be no hidden or<br />
unexpected costs.<br />
09 - AWARDS<br />
We are proud to be a Rightmove recommended<br />
Agent, Best of Bath voted us their Business<br />
of the Year, and we have also won numerous<br />
awards at the British Property Awards three<br />
years running, proudly being crowned ‘Best<br />
Estate Agent in Bath’ (and we also won Gold in<br />
the South West category).<br />
Statistics correct at the time of printing.<br />
WWW.ZESTLOVESPROPERTY.COM<br />
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Landlord packages<br />
WHAT WE OFFER<br />
We’ve put together some great packages for you to choose from; whether you’re a seasoned landlord or this<br />
is your first rental property, we’re confident that <strong>Zest</strong> have the service for you.<br />
THE TEAM AT ZEST HAVE ALWAYS BEEN GREAT AT<br />
FINDING US LONG TERM TENANTS. WE’VE USED THEM A<br />
NUMBER OF TIMES AND HAVE ALWAYS BEEN VERY HAPPY<br />
WITH THE LEVEL OF SERVICE. HIGHLY RECOMMENDED.<br />
John C<br />
AS AN OVERSEAS LANDLORD, I HAVE USED ZEST AS LETTING<br />
AGENTS FOR THE LAST 10 YEARS AND HAVE BEEN VERY HAPPY<br />
WITH THEM. THE MOST RECENT EXAMPLE BEING WHEN THEY<br />
SORTED OUT A DISPUTE I WAS HAVING WITH THE ELECTRICITY<br />
SUPPLIER, THEY TOOK CARE OF IT ALL AND ACTUALLY WENT<br />
ABOVE AND BEYOND FOR ME. THANKS VERY MUCH!<br />
Chris W<br />
1<br />
LET ONLY SERVICE<br />
-<br />
For the experienced landlord who has<br />
the time, knowledge and expertise to deal<br />
directly with their tenants. We find you a<br />
fantastic tenant, and you’ll manage the rent,<br />
repairs and maintenance of the property.<br />
2<br />
LET AND RENT COLLECTION<br />
-<br />
For landlords who want the peace of<br />
mind. We’ll find you a tenant, collect the<br />
rent and ensure that late payments are<br />
pursued to satisfactory conclusion.<br />
AN ABSOLUTE PLEASURE TO DEAL WITH THE TEAM<br />
AT ZEST BATH. PROFESSIONAL, KNOWLEDGEABLE<br />
AND JUST ALL ROUND LOVELY PEOPLE. LOOKING<br />
FORWARD TO WORKING WITH THEM MORE!<br />
Matt W<br />
THE TEAM AT ZEST ARE FIRST<br />
CLASS. AS A LOCAL BUSINESS<br />
OURSELVES, WE WORK CLOSELY<br />
WITH ZEST AND CANNOT FAULT<br />
THEIR PROFESSIONALISM AND<br />
CUSTOMER CARE. THEY ALL WORK<br />
TIRELESSLY TO ENSURE TENANTS<br />
AND LANDLORDS HAVE A TOP<br />
QUALITY EXPERIENCE. ZEST ARE<br />
QUICK TO RESOLVE ANY ISSUES AND<br />
ARE AN ABSOLUTE PLEASURE TO<br />
WORK WITH. A TRUSTWORTHY AND<br />
GENUINE ESTATE AGENT. WE CAN'T<br />
RECOMMEND THEM HIGHLY ENOUGH.<br />
Debra S<br />
3<br />
FULL MANAGEMENT SERVICE<br />
-<br />
For landlords who want the hassle taken out<br />
of property letting, we take care of all aspects<br />
of day-to-day management. We’ll liaise with<br />
all parties on your behalf, including HMRC<br />
for overseas landlords if required.<br />
WWW.ZESTLOVESPROPERTY.COM<br />
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When you choose <strong>Zest</strong><br />
THE NEXT STEPS<br />
When you have decided to proceed with us (and we really hope you do) we will then arrange the following<br />
servives for your property:<br />
PROFESSIONAL PHOTOGRAPHS<br />
High quality photography of the property<br />
is vital and offers an opportunity to make a<br />
great fi rst impression. This will be the fi rst<br />
your tenant will see of the space and - if done<br />
well - will increase the amount you are able to<br />
charge.<br />
ENERGY ASSESSMENT & LEGAL<br />
COMPLIANCE<br />
If you don’t already have one in place, we will<br />
arrange for an energy assessor to visit you and<br />
to produce an Energy Performance Certifi cate<br />
(“EPC”). It is a legal requirement that all properties<br />
have a valid EPC in order to be marketed for rent.<br />
We’ll also talk you through<br />
all the other compliance<br />
procedures (such a Gas<br />
Safety Checks, Smoke<br />
Alarms, Electrical Checks<br />
etc) to make sure you are<br />
legally permitted to rent<br />
your property,<br />
Our professional photographer can make all<br />
the difference to the presentation of your<br />
property with top quality, high resolution, wide<br />
angle photographs that showcase the space in<br />
the best possible light.<br />
RICS FLOOR PLANS<br />
Our fl oor plans are drawn up by a professional who subscribes to the<br />
Royal Institute of Chartered Surveyors code of practice.<br />
MARKETING<br />
• Your property will be advertised nationwide to thousands of<br />
tenants interested in renting on Rightmove, Zoopla, Prime Location<br />
and other major property portals. Your property will also be<br />
featured on our own website: www.zestlovesproperty.com<br />
• We will produce a full colour brochure with a written description<br />
highlighting the unique selling points of your property.<br />
• Your property will also be featured in our eye-catching fully lit<br />
window displays in our busy, prominent London Road location.<br />
• Our database matches potential tenants to your property and<br />
we ensure every opportunity to share your property with the right<br />
people is followed through by both email and a personal phone call<br />
of introduction.<br />
Come and meet the team<br />
Relax and have a coffee, tea or if you fancy it, a glass of wine at our London<br />
Road office. Experience first-hand our environment and approach that puts<br />
our understanding of our clients’ needs at the heart of all that we do. You will<br />
find a contemporary, calm and friendly environment to do business.<br />
We look forward to the opportunity to work with you.<br />
WWW.ZESTLOVESPROPERTY.COM<br />
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ZEST ESTATE AGENTS<br />
1a Mile End<br />
London Road<br />
Bath<br />
Ba1 6pt<br />
t: 01225 48 10 10<br />
e: happytohelp@zestlovesproperty.com<br />
www.zestlovesproperty.com<br />
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