Water & Wastewater Asia May/Jun 2021

ON OUR RADAR WATER & WASTEWATER ASIA | MAY/JUNE 2021
ANDRITZ SERVICE
LEVEL AGREEMENTS:
Securing the availability
of customers’ processes
and emailed straight to the inbox at intervals
of the customer’s choosing (per shift, day,
week or month).
Keeping a business profitable can be more
than a full-time job. But with a partner like
ANDRITZ, it is an easy task. The global team
of solid/liquid separation specialists is able
to help increase equipment’s availability and
production quality — a machine’s lifecycle
long.
By choosing an SLA (Service Level
Agreement) from ANDRITZ Separation, fast
and straightforward emergency support
with calculable costs due to the fixed prices
for the basic package and all options are
guaranteed along with an easy purchasing
process. Sustainable asset management
is given with the help of preventative
maintenance features and transparent
documentation for all service interventions.
The basic SLA package has an array of
services that are included by default.
Naturally, customers receive outstanding
technical support from local and global
ANDRITZ experts via phone or the Metris
remote assist app with augmented reality
features for live remote analysis and
troubleshooting. This expert support is
complemented by free web access to the
Metris Spare Parts Catalog to ensure easy
spare and wear part requests.
Preventive maintenance features are also
included in the basic SLA. A control system
performance check is conducted every three
months with remote checks on the most
critical system components (PLC, HMI, VFD,
etc.) performed using Metris addIQ Connect.
A favourite feature of the basic SLA is the
issue of regular reports with predefined KPIs.
Specific machine and production reports with
pre-defined KPIs are automatically generated
Optional extras that can be included in an
SLA are specific to each customer, but
popular options include a critical alarm
service where a mobile app notifies of
predefined, critical machine and process
alarms and events. A great place to start with
process optimisation is machine and process
monitoring — online machine and process
data are shown by Metris addIQ Monitoring
with an update interval of one minute. The
self-explanatory app allows unlimited number
of users and comes with intuitive graphics to
aid operators with varying language or tech
skills.
Another common add-on is the periodical
machine readjustment. After a performance
audit, which is an on-site check on the current
plant performance, the re-adjusting of the
plant and associated control loops (originally
delivered by ANDRITZ) will be conducted.
Emergency support? Check. Remote
troubleshooting? Check. Fast replacement
parts? Check. Process optimisation from the
data choosen? Check.
More questions? Talk to a separation
specialist today to find out how an ANDRITZ
SLA can drive business forward while
ensuring the equipment delivers.
59