Leaseholder and Tenant Service Charges 2021

BOOK BY
FRIDAY 28
MAY TO SAVE
£50

About Leaseholder and Tenant Service Charges
This year’s event is made up of leading
experts dedicated to guiding you through the
potential implications of the Building Safety
Bill, approaches to a successful resident
engagement strategy, how service charge
specialists have adopted their processes
during the pandemic and the latest case law
from a senior barrister.
You will have the opportunity to meet other service charge
professionals and engage with your peers at interactive
roundtable sessions covering the potential impacts of
the new shared ownership model and a discussion on
managing transparency of building safety related costs.
This is a crucial time for service charge professionals to
unite and discuss the significant issues facing the sector.
Join us as we come together to share solutions which will
help shape your service charges strategy, benefitting you,
your team, your organisation and most importantly your
leaseholders and tenants.
Fundamentals of Service Charges
29 June 2021
Whether you are are at the start of your career within
service charges or simply need a refresher, then this
event will get you up to speed on all the basics.
Long-standing experts will share their insights and
expertise on the key subject areas such as:
■ Calculating charges
■ Sinking funds
■ Legal requirements
■ Eligibility of housing benefit and Universal Credit.
You will benefit from hearing real life practical examples
from those who have been there before. Attend to get
a grounding on the essentials ready to head back to
the day job and the foundations to attend the main
Leaseholder and Tenant Service Charges Conference.
The Fundamentals day is a
must attend event for those
new to service charges and an
excellent refresher for those
involved in service charges,
particularly finance staff.”
Director of Financial Services,
Westway Housing Association
Helping you develop your professional
skills and knowledge is important
to us which is why this event is CPD
accredited. You’ll receive a Certificate
of Attendance and CPD points after
you attend.
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What’s new
for 2021?
Thought provoking lightning
speeches delivered by
visionary speakers will provide
insights on the building safety
regulatory system, leasehold
and commonhold reform, and
the strategic importance of
getting service charges right.
Topical sessions on the new
shared ownership model,
managing relationships
with complex partnership
agreements and a masterclass
on service charges on a large
complicated scheme.
An industry discussion on
the impacts of the pandemic
on service charges.
BOOK BY
FRIDAY 28
MAY TO SAVE
£50
| 020 7067 1066

What can you expect?
Speakers this year include:
You’ll hear from a wide range of speakers from
across the sector including senior leaders, service
charge specialists and leading legal specialists.
Your conference chair:
Emma Hardman,
Partner,
Anthony Collins Solicitors
Annette Hall,
Operational Policy Lead,
HSE Building Safety
Programme, Health and
Safety Executive
Ranjit Bhose,
Barrister,
Cornerstone Barristers
Camilla Sheldon,
Deputy Director for
Reform Policy, MHCLG
Elizabeth Froude,
Group Chief Executive,
Platform Housing Group
Professor Nick Hopkins,
Commissioner for Property,
Family and Trust Law,
The Law Commission
What’s an #NHFVirtual
event like?
We’ve been successfully running
#NHFVirtual events for over a year and
they’re just like the NHF conferences
you know and value with live speakers,
rooms for interactive debate and coffee
breaks to catch up with colleagues –
but streamed live to your browser.
You can feel part of the buzz of a live
event, posing questions to speakers
and connecting with sector-wide peers,
but also take a break from the screen
and dip in and out when it suits you.
All of the content will be available for
you to watch back for three months
after the event.
Very informative,
relevant topics,
raising important
discussion points
amongst delegates.
Effectively
presented in a
virtual format.”
Cost & Incomes Accountant,
Yarlington Housing Group
Dewbien Plummer,
Head of Housing Strategy
and Improvement, Royal
Borough of Greenwich
Dr Aasia Nisar,
Head of Resident
Engagement, Sovereign
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Leaseholder and Tenant Service Charges
Tuesday 6 July 2021 – Morning
09:20 Chair’s opening remarks
Emma Hardman, Partner, Anthony Collins Solicitors
09:30 Treat yourself to a strategic brain spa as prominent sector experts kick off the 2021 event through insightful
Lightning talks
speeches on their areas of expertise and research.
10:10 Short break
Camilla Sheldon, Deputy Director for Reform Policy, MHCLG
Elizabeth Froude, Group Chief Executive, Platform Housing Group
Professor Nick Hopkins, Commissioner for Property, Family and Trust Law, The Law Commission
10:20 Getting resident engagement and communication strategies right
Annette Hall, Operational Policy Lead, HSE Building Safety Programme, Health and Safety Executive
Dr Aasia Nisar, Head of Resident Engagement, Sovereign
Dewbien Plummer, Head of Housing Strategy and Improvement, Royal Borough of Greenwich
11:00 Networking break and chat with your fellow delegates
Breakout sessions and roundtables – Please select one option
11:20 Success stories of managing
the managing agent
Jacqueline Whitehead, Contracts Manager
(Supported Housing), Rooftop
Claire Thorogood​, Leasehold Manager,
Wandle Housing Association
Chair: Evelyn Williams, Policy Officer,
National Housing Federation
Managing complicated new
scheme sites
Kevin Dunleavy, Head of Homeowner
Services, The Guinness Partnership
Caroline Millington, Head of Home
Ownership, Plumlife Management,
Great Places Housing Group
Neil Lawlor, Partner, Devonshires
Chair: Bethan Buck, External Affairs
Manager, National Housing Federation
Peer-to peer roundtable
Building safety and service charges
Saleh Mirza, Head of Building Projects,
A2Dominion
Victoria Moffett, Head of Building and
Fire Safety Programmes, National Housing
Federation
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Leaseholder and Tenant Service Charges
Tuesday 6 July 2021 – Afternoon
12:20 Networking lunch break
12:30 Interactive legal surgery
Emma Hardman, Partner, Anthony Collins Solicitors
13:20 Calculating and presenting
service charges
Michael Tourville, Director,
Beever and Struthers
Chair: Jess Mullins, Head of Member
Relations, National Housing Federation
Service charges in supported
and sheltered housing
John Glenton, Executive Director of Care
and Support, The Riverside Group
Dominic Owens, Director, Resource Solutions
Chair: Sue Ramsden, Policy Leader,
National Housing Federation
Features of the new shared
ownership model
Steve Schollar, Home Ownership Manager,
Red Kite Community Housing
Chair: Evelyn Williams, Policy Officer,
National Housing Federation
14:00 Short break
14:10
Legal update Working to the letter of the law
Ranjit Bhose, Barrister, Cornerstone Barristers
14:50 The sector’s approach to the coronavirus crisis
Dawn Grocott, Leasehold Manager, Torus 62 Ltd
Scott Jeffreys, Service Charge Manager, Trafford Housing Trust
15:30 Chair’s closing remarks
Emma Hardman, Partner, Anthony Collins Solicitors
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Fundamentals of Service Charges
Tuesday 29 June 2021
09:20 Welcome from the chair
Dawn Grocott, Leasehold Manager, Torus 62 Ltd
09:30 An introduction to service charges
Lynne Nicholls, Regional Service Charges & Section 20 Manager, Clarion Housing Group
10:10 Short break
10:20 The legal foundations of service charges
Emma Hardman, Partner, Anthony Collins Solicitors
11:00 Short break
11:10 Top tips when calculating service charges
Pascale Mézac, Consultant, Plan2moro
11:50 Short break
12:00 Service charges eligibility for housing benefit or Universal Credit
Maggie FItzsimons, Freelance Trainer and Consultant Specialising in Housing Benefit and Universal Credit Housing Costs
12:40 Short break
12:50 A guide to sinking funds
Ken James, Head of Leasehold Services & Service Charge, A2Dominion Group
13:35 Chair’s closing remarks
Dawn Grocott, Leasehold Manager, Torus 62 Ltd
The Fundamentals day was a useful, concise and informative session
for individuals who have returned to the housing sector, and a great
way to open up and consider service charges for existing staff.”
Finance Team Leader, Bournville Village Trust
BOOK
THREE PLACES
AND GET A
FOURTH PLACE
FREE
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Meet the sponsors
An essential part of conference attendance is
the opportunity to connect with sponsors and
exhibitors to explore services and solutions that
can help your organisation deliver its mission
and social purpose.
At Leaseholder and Tenant Service Charges 2021,
we’ve left plenty of time in the programme for
you to browse the virtual exhibition, catch-up with
leading suppliers, view product demonstrations,
download additional content and find out more
about their offer.
Pop by the virtual exhibition when it suits you or
if you prefer to plan your day, contact the supplier
directly to book an appointment.
info@anthonycollins.com
www.anthonycollins.com
With offices in Birmingham and Manchester,
Anthony Collins Solicitors has grown to be one
of the top UK law firms advising the housing
association sector. We have one of the largest
social housing teams in the country, ranked
Band 1 in Chambers and Partners and Tier 1
in Legal 500.
info@devonshires.co.uk
020 7628 7576
www.devonshires.com
Devonshires is one of the UK’s leading providers
of legal services to registered providers.
Our experience ranges from advising executive
boards to dealing with routine legal work
assisting in the management and development
of our clients’ property estates. We are
recognised as leaders in the Housing sector in
Legal directories.
| 020 7067 1066

The NHF’s Sector Suppliers are trusted companies that have been carefully curated and
selected to provide expert advice and solutions for your organisation and its needs.
Save time and money on research.
Work with suppliers who understand your needs and have experience in working in the social housing sector.
Our Sector Suppliers:
AceOn
AceOn are pioneering
renewable energy and battery
storage specialists, supporting
organisations to meet Net Zero
Carbon targets. Their products
help reduce carbon, lower
tenants’ electricity bills and
provide an income stream for
housing associations.
Forbes Solicitors
Forbes Solicitors are able
to offer NHF members a
complete housing service
that incorporates frontline
consultancy underpinned
by litigation and wider legal
reassurance.
Match Options
Match Options is an
employment business and
recruitment agency, with the
experience and expertise to
help you recruit health and
social care staff.
Mobysoft
Mobysoft’s social housing
intelligence software
applications help landlords
protect and maximise revenues,
mitigate welfare reform and
embed efficiencies.
MyConcern
MyConcern provides
safeguarding software and
services for housing providers
and the third sector. Their trusted
and secure safeguarding
software supports you to protect
your tenants, especially those
at risk.
Pennington Manches
Cooper
Penningtons Manches Cooper
is recognised as a top class
provider of legal advice to the
social housing sector, with a
wide-range of clients within the
social housing sector.
Resource Solutions
Resource Solutions specialises
in helping supported housing
providers with service
charges. Their aim is to help
client organisations recover
all necessary, eligible and
reasonable accommodation
service costs through their service
charges.
VAT Solutions
VAT Solutions are indirect tax
specialists working exclusively in
the care and housing sector. We
not only achieve considerable
VAT benefits for our clients, but
also seek to implement significant
business efficiencies which
spread well beyond VAT.
Find out more: housing.org.uk/suppliers
| 020 7067 1066

How to book
Prices: Main day conference: Tuesday 6 July
Book by Friday 28 May
Standard
Member 1,000 homes £295 £345
Public sector/ not for profit £345 £395
Private sector £445 £495
Prices: Fundamentals of Service Charges: Tuesday 29 June
Book by Friday 28 May
Standard
Member 1,000 homes £145 £195
Public sector/ not for profit £175 £225
Private sector £245 £295
BOOK BY
FRIDAY 28
MAY TO SAVE
£50
There are no hidden costs in our
prices – you won’t pay VAT on
Leaseholder and Tenant Service
Charges 2021 event tickets.
Group offer
It’s really productive to attend events
with your colleagues to discuss and
develop ideas that can be applied to
your organisation, so when you book
three places you’ll get a fourth free.
BOOK
THREE PLACES
AND GET A
FOURTH PLACE
FREE
How to book
Phone: 020 7067 1066
@natfedevents | #NHFServiceCharges
DISCLAIMER: This programme is correct at the time of going to press. In the event of one or more of the advertised speakers being unable to attend, for reasons beyond the control of the conference organisers, we reserve the right to make alterations
or substitutions to the programme as deemed fit. All timings are provisional and may be subject to change. Views expressed by speakers are their own. The National Housing Federation disclaims any liability for advice given or views expressed by any
speaker at the event or in notes or documentation provided for the delegates.
| 020 7067 1066