BUS 430 OPERATIONS MANAGEMENT WEEK 10 QUIZ WITH ANSWERS (2021)

BUS 430 OPERATIONS MANAGEMENT WEEK 10 QUIZ WITH
ANSWERS (2021)
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operations-management-week-10-quizwith-answers-2021/
Strayer BUS 430 Week 10 Quiz Answers (2021)
1. In applying Six Sigma to services, the four key measures of performance
2. Six Sigma efforts have use all of the following concepts and
3. In the SERVQUAL instrument for measuring service quality, the concept of
4. A tool to help focus on the most significant problems is
5. Which of the following is not considered part of Total Quality?
6. ISO 9000:2000 principles consist of all of the following except
7. The recognized benchmark for Six Sigma implementation is
8. Which of the following is not directly related to W. Edwards Deming?
9. In reference to quality cost classifications, training and equipment design
10. Which does not fit with Six Sigma implementation?
11. Evaluating the trade-offs between the costs of detecting and replacing a
12. Common cause variation is
13. Quality at the source means that quality is controlled by
14. Honda wants to monitor the number of blemishes (scratches, blisters, etc.)
15. Ritz-Carlton Hotel Company uses which one of the following methods to
16. If no special causes affect the output of a process, we say that the process
17. A bottling process sometimes results in overfills or underfills. Overfills are
18. Which of the following is most closely related to Statistical Process Control
19. Statistical calculations will show that if p = .01, then the sample size
20. Which is not related to a discrete metric?
21. c-charts
22. Common cause variation
23. Indications in a control chart of an out-of-control situation include all of the
24. Which of the following suggests a process that is not in control?
25. Testing whether a computer boots up the first time is an example of
26. p-charts
27. If one was monitoring the average time to load a web page, the chart to
28. The center line (p-bar) for a p-chart is 0.50 with an UCL = 0.70 and a LCL
29. To monitor the fraction of printed circuit boards that do not pass a
30. A supplier is producing a machined part for the transmission of your