Smaller Housing Associations' Conference and Exhibition 2021

Book your 

virtual only ticket 

by Friday 17 Sept 

and 

SAVE £50 

Redesigning the future 

of housing to enable 

communities to thrive. 

Book your 

London and 

virtual combined 

ticket by 3 Sept 


SAVE £100 

National Smaller 

Housing Associations’ 

@natfedevents 

#SmallerHousingAssociations 

housing.org.uk/smaller 

Conference and Exhibition 2021 

Thursday 30 September 2021 Business Design Centre, London and virtual 

& Friday 1 October virtual only 

Sponsored by 

NATIONAL 

HOUSING 

FEDERATION

Coronavirus continues to impact communities and is likely to 

leave a lasting legacy on the housing sector. Smaller housing 

associations have shown their resilience, ability to adapt 

and inspiring commitment to the communities they serve. 

However, with increasing economic uncertainty, the sector 

now more than ever needs to work together and build further 

partnerships in order to continue to provide fundamental 

support and services. 

In a rapidly changing environment with many competing demands on business plans such 

as net zero carbon, building safety, development and growth, future ways of working, 

governance, compliance, resources and expertise, smaller housing association’s need to find 

innovative ways to help navigate the road ahead. 

This September we will bring together smaller housing associations to enjoy two full days 

of the latest insights, analysis and policy debate. We understand the time and financial 

constraints of smaller housing associations, so uniquely for 2021 we will be hosting the first 

day in-person in London and the second day virtually using our bespoke event platform. This 

allows you to have greater flexibility to enjoy our two days of amazing content while saving 

time out of the office and money on travel and hotel costs. 

Join us in London and virtually to explore and develop the crucial role smaller housing 

associations can play in the national recovery. 

The must attend conference covering in depth the challenges 

and opportunities for those involved in the small housing 

association sector.” ❝2019 DELEGATE, CHAIR, PETER BEDFORD HOUSING ASSOCIATION 

02 

Click here to book online | housing.org.uk/smaller | events@housing.org.uk | 020 7067 1066 

Click here to book online

In London or online? YOU CHOOSE. 

The conference will be held simultaneously at 

the Business Design Centre in London and on 

our virtual event platform. 

We’re really looking forward to seeing you in London 

or online on Thursday 30 September and online on 

Friday 1 October. Our conference will have extra 

logistical measures in place to keep you feeling safe, 

confident and comfortable while reconnecting with 

your peers face-to-face and also benefiting from the 

expert discussions of the day. Early booking is highly 

recommended to ensure you reserve one of the 

limited places in the live audience in London. 

If you decide to join us online only, it’ll be the slick, 

interactive experience that you’ve come to expect 

from an #NHFVirtual event with access to all the 

high-level discussions taking place in London plus 

plenty of opportunities to ask questions, join the 

discussions and meet your peers. The platform will 

open one week ahead of the live event for you begin 

exploring and connecting. 

And whatever ticket you purchase, you have options 

if you change your mind without penalty until 30 

August and you’ll receive access to all on-demand 

sessions in our rich content library until the end of 

2021. 

At this year’s National Smaller Housing Associations’ 

Conference and Exhibition 2021, we will discuss how 

we can help communities survive in this period of 

uncertainty. 

CO 2 

Code of Governance: 

from implementation 

hurdles to new 

opportunities 

An update on the 

Social Housing White 

Paper 

Exploring funding 

models for 

development. 

Modelling and 

implementing a 

carbon neutral 

agenda 

Building and fire 

safety and the 

new regulatory 

environment 

Unlocking the power 

of collaboration to 

achieve Value for 

Money 

Digital mobilisation 

and the new 

“normal”. 

Managing mental 

health and wellbeing 

within the workforce 

and our communities 


Click here to book online 

03

Agenda at a glance 

Day one 30 September 2021, 

Business Design Centre, LONDON AND VIRTUAL 

09:00 Onsite registration and virtual platform available for pre-event networking 

09:30-10:10 Breakfast briefing: how small housing associations can boost their development capacity through tech 

This session will demonstrate how other housing associations have been increasing their development 

capacity through tech. RenKap is a government backed PropTech startup and they will present their 

Automated Site Investigation offering which allows their clients to simplify the slow and complex Site 

Investigation process. Their platform has allowed other housing associations to reduce their in-house 

management time associated with Site Investigation from over 6 weeks to under 1 hour. 

Gonzalo Marquesini FRICS, Founder, RenKap 

10:20-10:30 Chair’s opening remarks 

Kate Henderson, Chief Executive, National Housing Federation 

10:30-11:10 Ministerial address 

In the last year we have witnessed huge political, economic and social change. As the country looks to recover from coronavirus the minister 

will set out the national vision and how the government intends to support the sector, your organisation and your residents. 

11.15-11.55 Smaller housing associations’ as community anchors: using our unique position to develop financially sustainable communities 

• The legacy of coronavirus, working with residents to overcome challenges and building their financial resilience. 

• How can we work with local authorities and other service providers to create sustainable communities fit for the future? 

• What can be done to attract more funding for community investment? 

Peter Marland, Chief Executive Officer, Ashton Pioneer Homes 

Bashir Uddin, Chief Executive, Bangla Housing Association 

11.55-12.25 Refreshment break 

London - take a break and network with your peers in the exhibition. 

Virtual - visit the online exhibition or explore the many networking features on the platform, including chat rooms. 

Group offer: 

buy two get 

a third FREE. 

04 



12.15-13.05 Breakout sessions– please select one option 

12:15-12:55 12:20-13:00 12:25-13:05 

How can smaller housing 

associations meet the net zero 

challenge? 

• The NHF’s project on decarbonisation 

for smaller housing associations and 

research into the tools needed to meet 

net zero. 

• Examining the different approaches 

to net zero carbon for smaller housing 

associations. 

• Ensuring decarbonisation is on your 

board’s radar. 

• Hear case studies on different 

projects, results and funding options. 

Susan French, Chief Executive, 

Barnsbury Housing Association 

Richard Lupo, Managing Director, 

SHIFT 

Chair: Kevin Garvey, External Affairs 

Manager, National Housing Federation 

Delivering more new affordable 

homes 

• Finding new strategic ways and 

the right partnership frameworks to 

develop more homes. 

• Funding models for development and 

the joint-up approach. 

• Pooling and sharing resources to 

develop more homes. 

• Affordability and sustainability: is it 

possible? 

Matt Dodd, Senior Affordable Housing 

Strategy Manager, Homes England 

Yasmin Khan, Development Committee 

Chair, Islington Shoreditch Housing 

Association 

Danny Sutcliffe, Partner, Red Loft 

Chair: Marie Chadwick, Policy Lead, 

National Housing Federation 

Insight into building and fire safety 

regulation for smaller housing 

associations 

• Changes to regulations on fire safety. 

• Engaging with residents on building 

and fire safety issues. 

• Conducting a risk-based approach to 

fire safety. 

• Working collaboratively with the 

supply chain to ensure regulatory 

requirements are met. 

Victoria Moffett, Head of Building 

and Fire Safety Programmes, National 

Housing Federation 

Zoe Wilkinson, Deputy Director, Fire 

Safety Unit, Home Office 

12.55-14.00 Lunch break 

London - take a break and network with your peers in the exhibition. 

Virtual - visit the online exhibition, watch an on-demand session or take a break from your screen. 



05

13:10-13:40 Lunch and Learn 

Creating the critical mass for a Strategic Maintenance procurement. 

Case studying how two smaller housing associations joined together to create a Strategic Housing Maintenance and Investment procurement. 

We will provide an insightful view from consultant, client and contractor perspective. 

Mathew Baxter, Group Chief Executive, Echelon Consultancy 

Geoff Parkinson – Director of Procurement, Fortem 

13.50-14.40 Breakout sessions – please select one option 

Please be aware that in order to create a safe return to in-person events, entry to breakouts will be staggered. 

13:50-14:30 13:55 – 14:35 14:00-14:40 

Developing safer communities: a 

deep dive into tackling crime and 

antisocial behaviour 

• What’s the impact of the recent 

recession and ongoing economic 

difficulties on antisocial behaviour, 

county lines and crime? 

• How can we develop safer 

communities that will enable people 

to thrive? 

• The reputational cost of not 

addressing antisocial behaviour. 

• What role can the social landlord play 

in supporting victims? 

Mark Burns-Williamson, Adviser to 

the Mayoral Combined Authority and 

Former West Yorkshire Police and Crime 

Commissioner 

Angela Gascoigne, Chief Executive, 

SHAL 

Chair: Alison Inman, Board Member, 

Eastlight Homes and Saffron Housing 

Viability, scalability and 

performance of MMC against 

competing strategic objectives 

• Demystifying MMC and 

understanding how feasible it is. 

• How might MMC fit in with my broader 

strategic objectives: energy efficiency, 

design problems and environmental 

challenges? 

• What are the risks for smaller 

providers and how can they be 

mitigated? 

Trina Chakravarti, Project Director, 

Building Better 

Simon Cross, Director, Cast 

Consultancy 

Working in partnership with the 

Housing Ombudsman 

• The complaint handling code 

• Best practice on dispute resolution 

• What factors should you take into 

account in proposing an appropriate 

and effective response to complaints? 

Richard Blakeway, Housing 

Ombudsman 

Kate Marie Foster, Customer 

Experience Manager, PFH 

Chair: Catherine Ryder, Director of 

Policy and Research, National Housing 

Federation 

06 Click here to book online | housing.org.uk/smaller | events@housing.org.uk | 020 7067 1066 


14.30-15.00 Refreshment break 

London - take a break and catch up with your peers while you explore the exhibition. 

Virtual - join a coffee chat room to meet your fellow virtual attendees and share your experiences. 

15.00-15.45 The consumer regulatory environment focus for smaller housing associations 

• Social Housing White Paper: where we are at. 

• How the new Code or Governance, Social Housing White Paper and Together with Tenants all fit together. 

• What is expected of social housing landlords and what you can do to get ready for implementation. 

John Delahunty, Chief Executive, Innesfree 

Fiona MacGregor, Chief Executive, Regulator for Social Housing 

Elizabeth Webster, Tenant Board Member, Arawak Walton Housing Association 

15.50-16.35 The mental health emergency 

• Exploring the effects of uncertainty and economic pressures on health inequalities. 

• Understanding the specific challenge and barriers that certain groups are facing to confront the toll of the pandemic. 

• Rebuilding services and investing in community outreach services to support those that need it most. 

• Supporting our frontline workers. 

Khalid Mair, Chair, Imani Housing Co-operative 

Patrick Vernon, Associate Director for Connected Communities at the Centre for Ageing Better 

16.35 Chair’s closing remarks 


16:40 Networking drinks reception 

A really useful conference, as always with relevant 

sessions recognising our size and different needs 

from many larger mainstream organisations.” 

❝2020 VIRTUAL DELEGATE 



07

Agenda at a glance 

Day two 1 October 2021 

VIRTUAL ONLY 

09:10-09:45 Breakfast briefing: extra governance support 

Join Stephen and Sarah to learn more about the NHF Governance offer for Smaller Housing Associations 

and pose your governance questions to Stephen. 

Stephen Bull, Senior Consultant, Campbell Tickell 

Sarah Finnegan, Head of Member Relations, National Housing Federation 

09:50-10:00 Chair’s opening remarks 


10:00 -10:40 Economic update 

The pandemic continues to have a profound effect on the UK economy. What will the impact of changes in government support initiatives 

such as the furlough scheme and Universal Credit be on the sector and its residents? What other economic factors should we take into 

consideration and how can we start to rebuild the economy and financial resilience? Will economic recovery be accompanied by higher 

inflation? 

Professor Trevor Williams, Economist, University of Derby and Shadow Monetary Policy Committee 

10:40-10:50 Short break 

11:00-11:40 Building resilience with competing demands 

• Responding to greater complexities and requirements with limited resources. 

• Looking beyond the immediate horizon and mitigating future risks. 

• Long-term sustainability for smaller housing associations. 

• Impacts on operating margins and how can we make sure we make the right investments at the right time. 

Baroness Diana Warwick, Chair, National Housing Federation 

Cedric Boston, Interim Chief Executive, Unity Homes and Enterprise 

Graeme Foster, Chief Executive, Alpha Living 

11:40-12:10 Refreshment break 

Visit the online exhibition or explore the many networking features on the platform, including chat rooms. 

Group offer: 

buy two get 

a third FREE. 

08 



12:10-13:10 Peer to peer roundtables (limited availability – book your place) 

Our informal 60-minute roundtables include case studies, predictions, audience feedback and most notably, actionable ideas for our 

sector to implement over the next 12 months. This is an opportunity to reconnect with peers, share your ideas and be part of interactive and 

collaborative discussions. All discussions take place under the Chatham House rules. 

ROUNDTABLE 1 

To what extent is digital an agent of 

change for your organisation? 

• Digitisation and the board’s role in 

digital inclusion. 

• Best practice on agile boards. 

• Opportunities for agile organisations 

who adopt a clear strategy. 

• Putting in place a culture that 

supports innovation. 

Jordane Shaw, External Affairs 

Manager, NHF 

Gemma Walford, Customer Success, 

Convene 

ROUNDTABLE 2 

Improving diversity and building 

workforces that more closely reflect the 

community you serve 

• How can we ensure that diversity, 

culture and social purpose are at the 

core of leadership? 

• How representative is your organisation 

of the communities you serve? 

•What more can be done to eradicate 

discrimination and inequality in the 

sector? 

Bethan Buck, External Affairs Manager, 

NHF 

Colette McKune MBE, Group Chief 

Executive, Forviva and Chair of NHF 

Equality Diversity and Inclusion Group 

ROUNDTABLE 3 

Bringing residents with you on the 

decarbonisation journey 

• Why tenants need to be involved and 

engaged in our net zero strategies. 

• The importance of using the right 

language to communicate the benefits 

of decarbonising to residents and 

building trust. 

• Ensuring both internal and external 

stakeholders are carbon literate. 

Will Jeffwitz, Head of Policy, NHF 

Rachael Orr, Director, PlaceShapers 



09

13:10-14:10 Lunch break 

Visit the online exhibition, catch up with sessions you’ve missed on demand or connect with fellow virtual attendees on the platform. 

13:20-14:00 Lunch and learn 

Accessing the capital markets: a masterclass for smaller 

housing associations 

• Funding needs of housing associations, and the process by 

which funding is secured. 

• Explore some of the obstacles to securing appropriate funding 

that smaller housing associations face. 

• Examine the process and benefits of accessing the capital 

markets, and the importance of securing funding which 

matches business needs. 

Adam Hutchinson, Director of Resources, Leeds and Yorkshire 

Housing Association 

Piers Williamson, Chief Executive, The Housing Finance 

Corporation 

Lunch and learn 

Engaging tenants, harnessing creativity, 

developing people and ideas 

• What if we could genuinely capture the insight and ideas of 

tenants to improve lives and build community? 

• What if we could work in collaboration with tenants to put 

their ideas in to practice, simultaneously developing skills of 

tenants and staff? 

• What if we could improve engagement levels, even where they 

are already high, visibly showing tenants we take them and 

their ideas seriously? 

In this masterclass we will explore how an innovative 

programme, delivered by The Lens in partnership with 

Craigdale Housing Association in Glasgow did just that. We 

will explain how that was achieved and how that could be 

developed further. 

Cathy Fallon, Chair, The Mungo Foundation, previously 

Director of Loretto Care 

Steve McCreadie, Chief Executive, The Lens 



14:10 – 15:00 Future of care and support in the wake of coronavirus 

• Improving integration between housing, health and social care: can the sector be a real enabler? 

• How to develop links with the NHS and be part of Integrated Care Systems (ICSs), and understanding the ICS framework and smaller housing 

associations’ potential role within the new structure. 

• Demonstrating smaller housing associations’ contribution to health promotion, tackling health inequalities and relieving pressure on the NHS. 

• How innovative approaches to integrate housing and health can reduce healthcare costs and help manage demand. 

15:00 – 15:10 Short break 

Karen Higgins, Assistant Director, PCN Network, NHS Confederation 

Vic Rayner OBE, Chief Executive, National Care Forum 

Helen Simpson, Strategic Relationship Manager (Housing), Greater Manchester Health and Social Care Partnership 

Andrew van Doorn, Chief Executive, HACT 

15:10-15:55 Green growth, green economy and sustainable development 

• How can we move towards a low carbon, resource efficient and socially inclusive green economy? 

• Combating poverty through green growth and strengthening relationships with residents. 

• Addressing inequalities through the levelling up agenda. 

• Improving collaboration with the sector and stakeholders to deliver the change needed. 

Selwin Brown, Director of Net Zero Buildings, BEIS 

Lord Deben, Chair, Climate Change Committee 

Lauren Snoxell, Senior Policy Researcher, Future Energy Services Team, Citizens Advice 

15:55 – 16:00 Chair’s closing remarks and end of the conference 

❝ 

A really useful conference, as always 

with relevant sessions recognising our 

size and different needs from many 

larger mainstream organisations.” 

2020 VIRTUAL DELEGATE 



11

Pre-event 

Delegates also get access to a number of pre-recorded sessions so you can start 

enjoying our fantastic content on our bespoke event platform before the day. 

Working in partnership to help those at risk of homelessness 

• Building the business case for the social housing we need and accessing funding. 

• Providing training, help to access benefits and employment opportunities. 

• Ensuring the right support services for resettlement, homelessness prevention and 

complex needs are in place through multi-agency working and long-term funding. 

Carolyn Howell MBE, Chief Executive, Solo Housing 

Book your 

virtual only ticket 

by Friday 17 Sept 


SAVE £50 

Educating and raising awareness on domestic abuse 

• Who is at risk and recognising it? 

• What is economic and financial abuse in domestic abuse cases? 

• What can be done if someone at risk is identified? 

• What support services are available? 

Gudrun Burnet, Chief Executive, Standing Together 

Chair: Alison Inman, Board member Eastlight Community Homes 

and Co-founder, SHOUT. 

Book your 

London and 

virtual combined 

ticket by 3 Sept 


SAVE £100 

12 



Meet the sponsors and exhibitors 

An essential part of conference attendance is the opportunity to connect with sponsors and exhibitors to explore services and solutions that can 

help your organisation deliver its mission and social purpose. 

At the National Smaller Housing Associations’ Conference and Exhibition 2021, we’ve left plenty of time in the programme for you to browse the exhibition inperson 

or virtually, catch-up with leading suppliers, view product demonstrations, download additional content and find out more about their offer. 

Pop by the exhibition when it suits you or if you prefer to plan your day, contact the supplier directly to book an appointment. 

Sponsorship and 

exhibiting opportunities 

Sponsor or exhibit at the event to position your brand at the forefront of social housing. 

For more information please contact Julian Hurst at Foremarke 

Exhibitions on 020 8877 8899 or email housing@foremarke.uk.com 

Acuity Research & Practice 

Exhibiting 

Mark Anderson 

01273 287 114 

mark.anderson@arap.co.uk 

www.arap.co.uk 

Acuity helps housing providers improve 

services and engage with residents through an 

understanding of performance, costs, satisfaction 

and profiling data. We support a national 

benchmarking network of 150 smaller housing 

providers and provide a wide range of resident 

satisfaction measurement services. Talk to us 

about measuring, comparing or improving 

performance. 

Azeus 

Sponsoring 

Gemma Walford 

020 3743 2515 

Gemma_walford@azeusuk.com 

www.azeusconvene.co.uk 

Azeus Convene is a leading board portal used by 

executive, leadership and management teams 

in over 100 countries. With features such as an 

agenda builder, video-conferencing, digital signoff 

and review rooms, Convene is the end-to-end 

meeting solution that has everything you need to 

run secure and efficient meetings. 

CAF 

Exhibiting 

Scott Newman 

03000 123 444 

clientrelations@cafonline.org 

www.cafonline.org/socialhousing 

CAF Bank exists to help organisations with a 

social purpose do more for the communities they 

support. We provide banking and lending services 

designed for UK-based housing associations and 

charities. If you are planning a new development, 

to renovate existing stock or refinance your existing 

borrowing, come and talk to us. 



13

CLC Group 

Exhibiting 

Nigel Chapman 

023 8070 1111 

mail@clcgroup.com 

www.clcgroup.com 

CLC Group Ltd has provided safe and reliable 

property maintenance solutions to the healthcare 

industry for over 50 years. From passive fire 

protection works to refurbishments and antiligature 

installations, our in-house team of 

qualified, DBS checked tradespeople provide 

a local service to our clients through our 14 

strategically located branches. 

Echelon 

Sponsoring 

Rachel Smith 

rachel@echelonconsultancy.co.uk 

07823771390 

www.echelonconsultancy.co.uk 

echelon has significant experience and expertise 

delivering procurement consultancy services 

and specialises in strategic projects, primarily in 

the field of asset management, for clients in the 

affordable housing sector. This includes a focus on 

ensuring ease of access for customers minimising 

duplication and improved partnership working 

between clients and contractors. 

Esuasive 

Exhibiting 

Nick Hill 

nhill@esuasive.co.uk 

07768 095 025 

www.esuasive.co.uk 

Esuasive is the leading provider of Microsoft 

Dynamics CRM and Housing Management 

solutions for smaller and mid-sized social housing 

organisations. 

Our solution, Dynamics 365 for housing, is a 

flexible, fully integrated system developed by 

Esuasive and powered by Microsoft technology. 

Running in the Microsoft Cloud to ensure 

scalability and resilience, and with integrated 

mobile, portal and document management 

capabilities, Dynamics 365 for housing replaces or 

integrates with your existing housing management, 

asset management, financial and other systems, 

putting the customer in the centre and enabling 

powerful 360-degree reporting. 

Fortem 

Sponsoring 

Gemma Edwards 

Gemma.edwards@fortem.co.uk 

01462 446220 

www.fortem.co.uk 

Fortem is a property solutions provider to public 

and private property owners with quality of service 

being at the forefront of our passion. We work 

closely with our customers and clients to deliver 

high quality repairs, voids, planned installations, 

low energy efficiency retrofits and gas services. 

Gallagher 

Exhibiting 

Luke Dupuy 

01245 341232 

luke_dupuy@ajg.com 

www.ajg.com/uk/not-for-profit/social-housinginsurance/ 

Experience is key – and Gallagher is one of the 

leading insurance brokers in the social housing 

sector offering tailored insurance solutions 

for almost 50 years. From bespoke insurance 

programmes to claims analysis and risk 

management, we’ve got it covered. Visit https:// 

www.ajg.com/uk/not-for-profit/social-housinginsurance/ 

to discover how we can help your 

organisation. 



HomeMaster 

Exhibiting 

Ian Thompson 

0333 0021250 

Ian.Thompson@HomeMaster.co.uk 

www.HomeMaster.co.uk 

HomeMaster is unrivalled in its knowledge and 

proven ability to innovate, implement and support 

our web based platform that is fit for the digital 

age. 

HomeMaster is an industry leading Housing 

and Finance platform that uses state-of-the-art 

development technologies to remain future-proof 

and continue to meet the ever-evolving needs of 

Housing Providers. 

M3 Housing 

Exhibiting 

Joanna Gawlinska 

07791 871759 

sales@m3h.co.uk 

www.m3h.co.uk 

M3 provides a range of software solutions to help 

you manage your development more efficiently. 

Our range of M3Pamwin products allows a nearlive 

view of your Development Programme, from 

initial viability assessments, through physical 

development to sales or handover to management. 

Contact our experts sales@m3h.co.uk 

Marsh 

Exhibiting 

Marc Bates 

07766 603 115 

marc.bates@marsh.com 

www.marsh.com 

Our Housing team has extensive experience of 

Housing providers of all sizes across the UK. We 

understand the idiosyncrasies of the sector and 

provide Insurance solutions specific to each 

individual organisation. As well as proving Value for 

Money, a regular review of your insurances helps 

to evidence strong governance. 

MHR 

Exhibiting 

Michelle Beharry 

Events@mhrglobal.com 

mhglobal.com 

MHR International Group is a global software and 

consultancy company specialising in HR, payroll, 

employee engagement, analytics and artificial 

intelligence services. 

Our product portfolios include iTrent, People First 

and MHR Analytics, which we provide alongside 

several partners to deliver consultancy, business 

intelligence and analytics solutions. 

MRI Software 

Exhibiting 

Kevin Gilhooly 

socialhousing@mrisoftware.com 

www.mrisoftware.com/uk/solutions/social-housing 

MRI Software is a leading provider of web-based 

solutions and managed services for social housing 

providers in the UK and Ireland. Through our 

comprehensive offering, we are committed to 

transforming tenants lives and experiences. We are 

the Federation’s preferred housing management 

supplier, with solutions tailored specifically for 

smaller housing providers. 

Omniledger 

Exhibiting 

Lee Wagnall 

01707 324201 

Sales@omniledger.co.uk 

www.omniledger.co.uk 

OmniLedger’s Pyramid housing management 

solutions are designed for the social housing 

sector, promoting greater productivity through 

technology solutions, and enhancing tenant 

service experience. From small local co-op’s to 

large regional housing associations, Pyramid has 

supported registered providers nationwide for 

over 35 years, with Rents, Repairs, Finance and 

Supporting People. 



15

Plumis 

Exhibiting 

Will Goodwin, Head of Business Development 

020 7871 3899 

will.goodwin@plumis.co.uk 

www.plumis.co.uk 

Automist, from Plumis, is an award-winning 

watermist fire suppression system. Connecting to 

the normal domestic water supply, Automist uses 

90% less water than a traditional sprinkler. It’s 

quick, easy and affordable to install with minimal 

disruption to residents and its modular nature 

makes it ideal for flat-by-flat retrofit, enabling 

targeted protection. 

South East Consurtium 

Exhibiting 

David Smith, Head of Business Partnerships 

020 803 61781 

David.smith@southeastconsortium.org.uk 

www.southeastconsortium.org.uk 

The South East Consortium (SEC) was specifically 

created to support the housing sector. Today we 

retain our heritage as a Membership organisation 

owned by 43 housing associations and local 

authorities. We create intelligent frameworks for 

the sector to use – and provide customers with 

solutions pre, during and post procurement. 

Triodos Bank 

Exhibiting 

Peter Borgers, 

Peter.Borgers@triodos.co.uk 

0330 355 0355 

www.triodos.co.uk 

Triodos Bank UK is a leading sustainable bank. We 

only lend to organisations who make a positive 

social, cultural or environmental impact, and we’ve 

been financing housing projects for over 25 years 

in the UK. Since 2008, we’ve arranged £450m of 

lending to over 45 housing association customers. 

redloft 

Sponsoring and Exhibiting 

office@redloft.co.uk 

020 7729 0450 

www.redloft.co.uk 

Founded in 2002, Red Loft offers multidisciplinary 

housing consultancy to housing 

association, local authority and private sector 

clients. We have a 40-strong team of affordable 

housing and mixed-use practitioners, plus our 

associate team, spanning the entire development 

spectrum, including land & viability, development 

consultancy and sales & marketing. 

The Lens 

Sponsoring 

Iain Delworth 

Iain.delworth@lensperspectives.org.uk 

07736275477 

www.lensperspectives.org.uk 

Working with The Lens uncovers the ideas and 

talent in your organisation that can transform 

its impact and effectiveness. We’ll help your 

people embrace an intrapreneurial mindset to 

drive innovation, embrace challenges and create 

opportunities for change 



! 

What extra safety measures will be in place 

at the Business Design Centre? 

The National Housing Federation and Business Design Centre have been accredited to run safer 

events. Below are some of the measures in place: 

• Temperature checks and self-declaration of health, upon arrival. 

• NHS track and trace upon entry. 

• Face coverings. 

• Enhanced cleaning at venue, particularly in high traffic areas. 

• Enhanced ventilation. 

• Encouragement of regular handwashing and sanitising. 

• Staggered session times to avoid queues and groups gathering. 

We’ve also tried to ensure that delegates will be able to avoid travelling 

during peak rush-hour in London. 

Please note: we are regularly reviewing our guidelines to ensure our events are as safe as possible, so this information 

may change, and for the latest info check our website or pre-event emails. 

@natfedevents 

#SmallerHousingAssociations 



17

Booking information 

Group offer 

It’s really productive to attend events with your colleagues to discuss and develop ideas 

that can be applied to your organisation, so when you book two places you’ll get the third free. 

Book your 

London and virtual 

combined ticket by 

3 September and 

SAVE 

£100 

Day one: 

Business Design Centre, 

London. Day two: Virtual 

Day one: 

Business Design Centre, 

London. Day two: Virtual 

Virtual only 

Virtual only 

- Book by Friday 3 September Standard 

Book by 

Friday 17 September 

Standard 

Member £245 £345 £245 £295 

Public sector / not for 

profit 

£395 £495 £345 £395 

Private sector £525 £625 £445 £495 

Click here to 

book online 

events@housing.org.uk 020 7067 1066 

No cancellation fees for 2021 We know how important it is right now to have flexibility in booking which is why we are waiving cancellation fees 

across all events, giving you peace of mind that you will get your money back should your circumstances change. 

We are also offering the option for you to change your delegate ticket to the virtual option and vice versa nearer to the event with any price difference 

fully refunded. These offers will end 30 days before the event.

As an NHF member, you have access to special rates or services from our Preferred Suppliers 

– reputable partners who have expertise within the social housing space. We negotiate 

preferential terms and conditions with these partners to help you save money, so that you 

can use your resources as efficiently as possible to deliver on your social mission. 

Our Preferred Suppliers 

HouseMark 

HouseMark helps you benchmark 

your housing management and 

maintenance and track issues 

such as homelessness, anti-social 

behaviour and tenant involvement. 

Isio 

New but established. Isio’s twenty 

partners led the pioneering pensions 

practice at KPMG, from where they 

originate. Simplifying the language 

and work around pensions, Isio 

provide a tailored service for housing 

associations. 

My Home Contents Insurance 

My Home is an affordable and 

flexible scheme designed to protect 

your tenants against a whole range 

of risks and there’s no cost to you as 

a member. 

MRI Real State Software 

Our preferred housing management 

solutions provider, MRI (former 

Castleton), offers a range of services 

to support your business operations 

and digital initiatives, offering 10% 

discount for NHF members. 

PfH 

The PfH consultancy offer includes 

strategic sourcing, spend analytics, 

strategic reviews, procurement health 

checks, merger solutions, asset 

management supply chain reviews 

and outsourcing solutions. 

Phoenix Software 

Phoenix Software is the UK’s leading 

supplier of software, hardware, 

devices, IT solutions and Software 

Asset Management services to housing 

associations in the UK. They offer 

members up to 60% off selected 

products and services 

RenKap 

At RenKap, we help public sector 

landowners to boost their development 

capacity through tech so they can 

deliver homes at scale. Our first product, 

Automated Site Investigation allows our 

clients to complete the laborious site 

investigation works at a click of a button 

and reduce their in-house management 

time from 6 weeks to under one hour. 

Vantage UAV 

Vantage UAV is a drone services and 

solution company that can support 

projects on asset management, 

building safety, development, and 

regeneration. Their drones obtain high 

quality images of buildings in a safer, 

faster and more accurate way so that 

you can make informed decisions. 

Find out more: 

housing.org.uk/suppliers

The NHF’s Sector Suppliers are trusted companies that have been carefully curated and 

selected to provide expert advice and solutions for your organisation and its needs. 

Save time and money on research. 

Work with suppliers who understand your needs and have experience in working in the social housing sector. 

Our Sector Suppliers: 

AceOn 

Pioneering renewable energy 

and battery specialists 

supporting organisations in 

meeting Net Zero Carbon 

targets. Products provide an 

income stream for housing 

associations, whilst lowering 

tenant electricity bills and 

reducing carbon. 

Advantage Utilities 

Advantage Utilities is a forward 

thinking, energy and utilities 

consultancy passionate about 

helping housing associations 

cut costs, improve efficiency 

and achieve Net-Zero 

ambitions. 

Forbes Solicitors 

Offering NHF members a 

complete housing service, 

including frontline consultancy 

underpinned by litigation and 

wider legal reassurance. 

Life & Progress 

Providing modern Employee 

Assistance Programmes, to 

pioneer a unique supportservice 

for residents. Their 

Tenant Support & Wellbeing 

Service provides residents 

with confidential ‘supportin-the-moment’ 

counselling, 

professional advice and 

practical information. 

Maximus UK 

An end-to-end provider 

delivering more than 20 

employment, training, health 

and disability-related services 

to employers across the UK, 

through a dedicated account 

management team. 

Mobysoft 

Social Housing intelligence 

software to help landlords 

protect and maximise revenues, 

mitigate welfare reforms and 

embed efficiencies. 

MyConcern 

MyConcern provides 

safeguarding software and 

service for housing providers 

and the third sector. 

Parking Control 

Management (UK) Ltd 

(PCM) 

Parking Control Management 

(UK) Ltd (PCM) provides costneutral 

parking management 

services to commercial and 

residential clients across their 

privately owned car parks 

Pennington Manches 

Cooper 

Recognised for providing 

premium legal advice across a 

wide range of clients within the 

social housing sector. 

Resource Solutions 

Specialising in helping 

supported housing providers 

recover all necessary and 

eligible accommodation service 

costs through services charges. 

VAT Solutions 

Indirect tax specialists working 

exclusively in the care and 

housing sector. Achieving 

considerable VAT benefits 

for clients and implementing 

significant business efficiencies 

which spread well beyond VAT. 

Find out more: housing.org.uk/suppliers

Smaller Housing Associations' Conference and Exhibition 2021

Create successful ePaper yourself

Delete template?

Save as template?