Thrive Annual Report
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Safety first<br />
<strong>Thrive</strong>’s aim – to provide secure, wellmaintained<br />
homes – became even more<br />
important during the coronavirus crisis.<br />
Colleagues and contractors worked hard<br />
throughout the pandemic to keep you<br />
safe in your home while continuing to<br />
deliver vital services.<br />
No one at <strong>Thrive</strong> was furloughed and<br />
our teams adapted rapidly, with some<br />
colleagues temporarily taking on<br />
different roles to maintain essential<br />
services – especially where contractors<br />
had to furlough, such as our grounds<br />
maintenance service<br />
When our engineers needed to visit,<br />
with your support, they followed safe<br />
working practices<br />
We kept you informed of any service<br />
changes on our website with regular<br />
emails or letters, as you asked us to<br />
You could check the latest updates on<br />
demand, using the new ‘option 4’ on<br />
our phone system<br />
We worked with customers to resolve repairs<br />
remotely where possible, with the help of<br />
photos and video calls<br />
<strong>Annual</strong> <strong>Report</strong> for Customers 2020-2106
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