10-2021 One Voice

ONE
VOICE
OCTOBER 2021
MARLA JACKSON, VP, PROPERTY MANAGEMENT
BE WELL PROGRAM
CONNECT TIPS & TRICKS
DIVERSITY & INCLUSION: HISPANIC HERITAGE MONTH
BUILDING SPOTLIGHT: CHATHAM PARK VILLAGE
CASE STUDY: GARAGE POST-TENSION REPAIRS
ONE
- 1 -
VOICE

MARLA JACKSON
NEW VICE PRESIDENT, PROPERTY MANAGEMENT
Marla has been a leader in residential property
management since September 1998, most recently
serving as a Regional Director with FirstService
Residential since 2015. She has held several
senior leadership positions throughout her career,
including Vice President of Property Management at
another Chicago-based management company.
Marla has an impressive depth of professional
experience serving in highly visible and complex
communities throughout the region. In fact, her first
role in residential property management was the
redevelopment of affordable housing in the Cabrini-
Green community.
“I’ve put in a lot of time out in the field,” she says. “I
base my leadership on my knowledge of the day-in,
day-out work of property management.” Operations
and operational efficiency are areas of particular
expertise to Ms. Jackson.
In her new role, Marla will be overseeing and
supporting a dynamic team of Regional Directors
and their on-site teams. She says, “Every associate
is different, and my job is to equip each associate
to be successful and meet their individual career
goals.”
Outside of work, she loves playing golf and admits to
being “super competitive”. She is a soccer mom to a
son in his last year of high school.
Passionate about giving back to the community,
Marla is actively mentoring a Chicago Public Schools
(CPS) high school freshman. “As a former CPS
student, I believe young people need to be mentored
by others who look like them.”
Marla has served as a sitting member of the
Illinois Department of Financial and Professional
Regulation Licensing and Disciplinary Board since
2017. She also holds Bachelor of Science degree
and a master’s degree from the University of Illinois,
Urbana Champaign with a focus on Urban Planning.
Along with these other accomplishments, she serves
on the MCD Media State of the Industry committee,
and is serving her second term as Vice Chair of the
Illinois Department of Financial and Professional
Regulation (IDFPR).
- 2 -
ONE
- 2 -
VOICE

We’ve Got You Covered!
by Angel Rodriguez, HR Generalist
There are a great deal of things that we do
not know. For example, did you know that
trees can communicate? Trees talk. Their
roots are connected through an underground
network of fungi, nicknamed the “Wood Wide
Web,” that allows them to share resources
with each other. This, in turn, allows them
to “talk” by transmitting nutrients to one
another through fungi.
We might not know a lot of random facts,
but we as Associates should know all the
wonderful benefits offered by FirstService
Residential.
To help you learn more about the
FirstService Residential benefits offered,
our Be Well theme for October is “We’ve Got
You Covered”. In addition to the information
you will be receiving during our Annual
Benefits Enrollment, Be Well will introduce
you to some of the ancillary benefits offered
by FirstService Residential you may not be
aware of, including:
Legal Plans – which gives you access to
the expert guidance and tools you need
to handle the broad range of personal
legal needs you might face throughout
your life, just to name a few.
We have many benefits that are offered by
our organization that are not as well known
to all our Associates – especially those new
team members!
If you want to learn more and be “in the
know”, then make sure to come and join
Jan Magree, Director of Training, and Angel
Rodriguez, HR Generalist, on Wednesday,
October 13th for the Be Well “We’ve Got
You Covered” Learn Day. Invites will be
forthcoming. Quick tip: there will be prizes!
See you there!
Real Appeal – A transformational
accountability coaching weight loss
program. You would need to qualify for
this program, if you do, this benefit will
provide recipes, workouts, and a coach
to walk you through a health journey.
ONE - 3 - VOICE

Learn M ore:
M
We are in the middle of National Hispanic
Heritage month, a celebration showcasing
the spirit of independence and the traditions
rooted in the diverse Hispanic/Latin American
cultures and people who continue to pave our
communities’ future.
Cultural and ethnic diversity brings more
opportunities for workplace collaboration and
service excellence through the depth and breadth
of unique experiences, perspectives, leadership
and practice.
We share a common goal to make a difference
every day through support of causes and
initiatives endorsing the positive impacts of
cultural diversity in the communities where we
live and work.
Did You Know?
Sept. 15 was chosen as the start date for
Hispanic Heritage Month because five countries
-- Costa Rica, El Salvador, Guatemala, Honduras
and Nicaragua -- share Sept. 15, 1821, as their
Independence Day.
Learn more facts about Hispanic
Heritage Month:
https://
www.hispanicheritagemonth.gov/
about/
History.com: About Hispanic
Heritage Month
https://www.history.com/topics/
hispanic-history/hispanicheritage-month
PBS: Hispanic Heritage Month
special
https://www.pbs.org/specials/
hispanic-heritage-month/
U.S. Library of Congress: Hispanic
Reading Room
https://www.loc.gov/rr/hispanic/
ONE - 4 - VOICE

This month, we highlight three common questions we receive to help even more associates.
1. My account is inactive. Help!
Many associates report that that their IDs are deactivated after receiving the message above.
Deactivation occurs if the Associate hasn’t completed the “Sign-In” process for two weeks.
Closing the browser doesn’t sign the accounts out. Everyone should sign out of Connect regularly
(daily or weekly at the longest). You can sign out by clicking your profile bubble at the top right
of the Connect Page and then clicking sign-out. It is important to sign out when access to
properties changes.
2. How do I know if the communication went out?
Communication History will provide a lot of great information. From the Property Dashboard,
hover over Tools and click Communication History. (PLEASE NOTE: Communication History
(Legacy) is where the communications sent before the 6/28 upgrade are found.) Exporting the
Communication Recipient Data Report will provide you a list of all the residents to whom the
communication was sent and whether they opened it.
(continued)
ONE
- 5 -
VOICE

(continued)
Communication History
3. How do I remove categories for work orders that don’t apply to my property?
Navigate to the Property Dashboard, click “Edit” next to the entity number for the property. Then click on
Work Orders Category Management as illustrated below:
1
2
Do you have questions that you think should be highlighted in the Newsletters? Please send your suggestions
to connect.il@fsresidential.com.
ONE
- 6 -
VOICE

More than ever, it's
important for all of us
to do what we can to
protect our health and
the health of those
around us.
Flu season is beginning, and flu shots are already in stock at doctor's offices, pharmacies and
care centers. Our insurance carrier, Aetna, offers covers the cost of flu immunizations. A flu
vaccine will lessen the chance that you catch the illness and helps strengthen your immune
system. The sooner you get yours, the sooner your protection begins!
Have questions about the vaccine or the flu virus? Here's guidance from the CDC:
https://www.cdc.gov/flu/season/faq-flu-season-2021-2022.htm
We are excited to begin management of
Chatham Park Village Cooperative, a 535-
unit cooperative that sits on 26 acres in the
Chatham Park neighborhood of Chicago.
This South Shore community was built in
1940 and offers residents an urban aesthetic
with classic, red brick low-rise apartment
buildings. It is one of the largest communities
managed by FirstService Residential.
The Property Manager is Freda McKay.
ONE
- 7 -
VOICE

1516 STATE PARKWAY CONDO ASSOCIATION
CHICAGO, IL
GARAGE POST-TENSION REPAIRS
FirstService Project Management was engaged by the Board of Directors for the 1516 State Parkway Condo Association to
oversee the required inspections and post-tension tendon repairs for the 1516 Parking Garage. FSPM coordinated with the
approved engineer and oversaw invasive inspections of the 2 nd floor of the garage, as well as further non-invasive inspections to
the 3 rd and 4 th floor levels. It was determined that post tension tendon repairs were identified on the 2 nd floor, as well as a host of
concrete repairs. FSPM’s critical pre-construction phase of this project consists of:
• FSPM reviews inspection report and repair specifications and drawings provided by awarded engineering firm
• Pre-Construction Bidding Phase which includes developing and RFP to include base bid scope, requested alternates, and any
ancillary scope required to complete the project as a turn-key solution.
• Exhibit B to include:
o Bid Comparison analysis to show all submitted bids with all construction costs broken out for all required scopes of work
o
o
FSPM’s Construction Phase
FSPM General Conditions and Fees for the Construction Management Phase (see Construction Phase services included
below Acceptance page)
Updated Pre-Construction schedule to include project durations and phasing for the length of the Construction Phase.
Construction Management Phase Services Include:
• Daily Coordination and Comprehensive On-Site Construction
Management of the project to ensure that the work is being
executed per the plans and specifications while supporting the
project’s established schedule and final cost. Scope of work
performed included:
o
o
o
o
Slab and curb repair
Tendon splice & repair
Install PT sheathing
Install waterproofing membrane and striping
• Daily emailed progress reports to inform 1516SPCA of the
project’s progression, any issues that may require a team
discussion, as well as a weekly overall schedule update.
• Schedule progress meetings
• Coordination and management of all City building inspections.
• Comprehensive project accounting and billing of the project
• Safety Management: Safety inspections of the job site are
performed daily by our onsite superintendents and periodically
through safety professionals provided by Hygieneering, Inc.
(G3’s affiliated company which is a full-service safety and
environmental engineering firm).
• Establish and execute the final punch list to deliver the project
in a professional and time efficient manner.
• Project submittal, clerical support, and delivery of the close
out package to include as built drawings, applicable
equipment manuals, and warranties.
Through value engineering, FSPM was able to
return over $144,000 in unused allowances to the
Association.
Reference: Luka Popovich, Portfolio Manager
Luka.Popovich@fsresidential.com
All reports were accurate and timely. Our project
management team was very good. This is the first
project that I’ve been involved with. Overall, I would
use FSPM team again on a project of this size.
-Loren Ahlgren
Board President