A Year Like No Other – C-Change Annual Report 2020-2021
We are delighted to release our annual report 2020-2021 titled ‘A Year Like No Other’ Our report is a mix of both Video and Audio + PDF version to view and download We thought it was important to acknowledge that the year 2020/2021 was nothing like any other we have experienced. The impact of a global pandemic was not something we had planned for. We had to adapt and change as circumstances evolved rapidly around us. And so, in recognition that it was not business as usual, we have produced a not business as usual annual report. Instead this report takes the form of a reflection, appreciation and offer of thanks for all those who helped us make it through the most difficult time.
We are delighted to release our annual report 2020-2021 titled ‘A Year Like No Other’
Our report is a mix of both Video and Audio
+ PDF version to view and download
We thought it was important to acknowledge that the year 2020/2021 was nothing like any other we have experienced. The impact of a global pandemic was not something we had planned for. We had to adapt and change as circumstances evolved rapidly around us.
And so, in recognition that it was not business as usual, we have produced a not business as usual annual report. Instead this report takes the form of a reflection, appreciation and offer of thanks for all those who helped us make it through the most difficult time.
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Thanks And Recognition
To The People We Work For
Caroline’s COVID-19 Story
By Margaret Pickering - Support Advisor
The team had been vigilant for symptoms in following all the guidance being shared across
Yammer (internal communications platform) so they knew the things to look out for and had
been regularly checking temperatures. So, when Caroline became lethargic and had a cough, the
team knew to support her to get a test. When the result came back positive, everything all
happened so fast.
Getting additional PPE, full gowns, masks, visors and reaching out for additional advice from
Heath Protection Scotland. The advice and guidelines were all really helpful and needed, but we
were still scared; it was a really scary time. We all knew it could be potentially life-threatening for
Caroline and team members, but that didn't stop everyone from going in each day to provide
the daily support. Her specific requirements mean at regular points throughout the day, the 2
metres rule made it really challenging to support her to eat, wash and dress. There was a slight
panic in the beginning as we all faced the unknown together. I took calls from the team, day and
night and at weekends.
It’s me that has the relationship with Caroline and every team member, so I didn’t want it going
to the on-call Support Advisor or Area Lead. I know the team felt more at ease opening up about
their anxieties to me than to the on-call rep. Caroline needed her team more than ever and I
think the team needed the support from me and my managers more than ever.
That’s how we got through it, supporting each other. Giving reassurance when it was needed,
lending a listening ear when it was needed. When the team had questions I didn’t know the
answers for, I raised them with my area team, of other Support Advisors, our Area Lead Anita
and Gina our link from the senior management team. I think it’s fair to say that we didn’t always
have the answers, but Gina would go off, perhaps contact Health Protection Scotland or our link
commissioner and come back promptly with information we needed - that Caroline’s team
needed.
It was a really difficult time for everyone, through people testing positive, isolating,
shielding; I was living alone and unable to see my grandson. At times life was
miserable but there were always moments to be thankful for.
In the end, Caroline’s tremendous inner strength shone through.
4 A Year Like No Other
C-Change Scotland
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