Sommerville-Software-Engineering-10ed

728 Chapter 24 ■ Quality management
Website
PowerPoint slides for this chapter:
www.pearsonglobaleditions.com/Sommerville
Links to supporting videos:
http://software-engineering-book.com/videos/software-management/
Exercises
24.1. Define the terms quality assurance and quality control. List out the key points included in
Humphrey’s outline structure for software management.
24.2. Explain how standards may be used to capture organizational wisdom about effective
methods of software development. Suggest four types of knowledge that might be captured
in organizational standards.
24.3. Discuss the assessment of software quality according to the quality attributes shown in
Figure 24.2. You should consider each attribute in turn and explain how it might be assessed
24.4. Briefly describe possible standards that might be used for:
■ the use of control constructs in C, C#, or Java;
■ reports that might be submitted for a term project in a university;
■ the process of making and approving program changes (web Chapter 26); and
■ the process of purchasing and installing a new computer.
24.5. Assume you work for an organization that develops database products for individuals and
small businesses. This organization is interested in quantifying its software development.
Write a report suggesting appropriate metrics and suggest how these can be collected.
24.6. Briefly explain what happens during the software quality review process and the software
quality inspection process.
24.7. What problems are likely to arise if formalized program inspections are introduced in a
company where some software is developed using agile methods.
24.8. What is a software metric? Define different types of software metrics with examples.
24.9. You work for a software product company and your manager has read an article on software
analytics. She asks you to do some research in this area. Survey the literature on analytics
and write a short report that summarizes work in software analytics and issues to be
considered if analytics is introduced.
24.10 A colleague who is a very good programmer produces software with a low number of defects
but consistently ignores organizational quality standards. How should her managers react to
this behavior?