afyon kocatepe university - Afyon Kocatepe Üniversitesi

AFYON KOCATEPE UNIVERSITY 

SCHOOL OF TOURISM AND HOSPITALITY MANAGEMENT 

GENERAL INTRODUCTION 

School of Tourism and Hospitality Management, one of the graduate schools that has 

been delivering education at bachelor's degree under the roof of Afyon Kocatepe University, 

was founded on 11/11/2005 by decree of the Council of Ministers with the departments of 

“Hospitality Management”, “Travel Management”, “Food and Beverage Management” and 

“Department of Tourism Guidance”. The graduate school, whose education period is 5 years 

including 1 year of prep class, started its instruction with the department of “Hospitality 

Management” with 41 students in education term of 2007-2008. 6 instructors, 3 Assisting 

Professors and 3 research associates, and 3 administrative staff are employed under this 

school. 

School of Tourism and Hospitality Management has been delivering education in 

education building no. 5 on Ahmet Necdet Sezer Campus. There are 18 classrooms including 

1 computer lab. The computer lab has internet-accessed 40 computers with package programs 

about Tourism and Hospitality Management. 

Tourism and Hospitality Program Center of Training And Practice is used for the 

purpose of practice by our students. The center has 14 rooms, including 3 suite rooms, and 

various social areas such as accommodation unit with 35 beds, restaurant for 400 persons, 

breakfast lounge for 40 persons, 1 bar and 1 playground. 

MISSION OF SCHOOL OF TOURISM AND HOSPITALITY MANAGEMENT 

Our mission is to better the position that tourism sector of our country holds within 

international competition under the light of scientific principles, to educate students to have 

high values of humanity and critical thought, to increase competitive power of our country in 

tourism sector, to contribute scientifically to both national and international tourism market 

and to serve the nation. 

VISION OF SCHOOL OF TOURISM AND HOSPITALITY MANAGEMENT 

Our vision is; to be a school which has both national and international accreditation, produces 

information at a high added value, directs economic, social and cultural development of the 

region and provides qualified human resource of which tourism sector is in need.


SCHOOL OF TOURISM AND HOTEL MANAGEMENT 

HOSPITALITY MANAGEMENT DEPARTMENT CLASSES 

1. TERM 

Name of Classes C/O 

Theorica 

l Practical Total 

National 

Credits 

ECTS 

Credits 

Introduction to Tourism C 3 0 3 3 4 

General Economics C 2 0 2 2 2 

Introduction to Management Science C 2 0 2 2 2 

General Mathematics C 2 0 2 2 3 

General Accounting I C 2 0 2 2 3 

Vocational Foreign Language (English) I C 3 0 3 3 4 

Foreign Language (German) I / (Russian) 

I O 4 0 4 3 3 

Foreign Language I (English) (YOK) C 3 0 3 3 3 

Basic Information Technologies I C 2 2 4 3 3 

Turkish Language I C 2 0 2 2 1 

Principles of Ataturk and History of 

Revolution I C 2 0 2 2 1 

Arts I / Physical Training I O 2 0 2 2 1 

TOTAL 29 2 31 29 30

2. TERM 

Name of Classes C/O Theorical Practical Total 

National 

Credits 

Commercial Mathematics C 2 0 2 2 2 

ECTS 

Credits 

Statistics C 3 0 3 3 4 

Management and Organization C 3 0 3 3 4 

General Accounting II C 2 0 2 2 3 

Basic Information Technologies II C 2 2 4 3 3 

Foreign Language II (English) (YOK) C 3 0 3 3 3 

Vocational Foreign Language (English) II C 3 0 3 3 4 

Foreign Language (German) II / 

(Russian) II O 4 0 4 3 3 

Principles of Law C 2 0 2 2 2 

Turkish Language II C 2 0 2 2 1 

Principles of Ataturk and History of 

Revolution II C 2 0 2 2 1 

TOTAL 28 2 30 28 30

3. TERM 


Reading and Speaking in Foreign 

Theorica 


National 

Credits 

ECTS 

Credits 

Language C 2 0 2 2 3 

Scientific Research Techniques C 2 0 2 2 2 

Accounting for Hospitality Establishments C 3 0 3 3 3 

Front Office Management I C 2 1 3 2 3 

Housekeeping Management I C 2 1 3 2 3 

Automation in Hotels Establishments I C 3 1 4 3 3 

Food and Beverage Management I C 2 0 2 2 3 

Tourism Economics C 3 0 3 3 3 

Vocational Foreign Language (English) III C 3 0 3 3 4 

Foreign Language (German) III / 

(Russian) III O 4 0 4 3 3 

TOTAL 26 3 29 25 30

4. TERM 


Theorica 


National 

Credits 

Organizational Behaviour in Tourism C 2 0 2 2 3 

ECTS 

Credits 

Front Office Management II C 2 1 3 2 3 

Housekeeping Management II C 2 1 3 2 3 

Automation in Hotels Establishments II C 3 1 4 3 3 

Food and Beverage Management II C 2 1 3 2 3 

Cost-Control C 2 0 2 2 3 

Tourism Law C 2 0 2 2 3 

Tourism Sociology C 2 0 2 2 2 

Vocational Foreign Language (English) 

IV C 3 0 3 3 4 

Foreign Language (German) IV / 

(Russian) IV O 4 0 4 3 3 

TOTAL 24 4 28 23 30

5. TERM 


Human Resources Management in Hospitality 

National 

Credits 

ECTS 

Credits 

Est. C 2 0 2 2 3 

Principles of Marketing C 2 0 2 2 3 

Financial Management in Tourism Establish. C 2 0 2 2 4 

Quality Management in Tourism Establishments C 2 0 2 2 3 

Ethics in Tourism Establishments C 2 0 2 2 3 

Hotel Management C 3 0 3 3 4 

Business and Social Security Law C 2 0 2 2 3 

Vocational Foreign Language (English) V C 3 0 3 3 4 

Foreign Language (German) V / (Russian) V O 4 0 4 3 3 

TOTAL 22 0 22 21 30

6. TERM 


Customer Relations Management in Toursm 

National 

Credits 

Est. C 3 0 3 3 4 

Tourism Marketing C 3 0 3 3 4 

Travel Agencies and Tour Operators C 3 0 3 3 4 

Anatolian Civilizations C 2 0 2 2 4 

International Tourism C 2 0 2 2 4 

Tourism and Environment C 2 0 2 2 3 

Vocational Foreign Language (English) VI C 3 0 3 3 3 

Foreign Language (German) VI / (Russian) 

VI O 4 0 4 3 4 

ECTS 

Credits 

TOTAL 22 0 22 21 30

7. TERM 


National 

Credits ECTS Credits 

Public Relations in Tourism C 2 0 2 2 4 

Tourism Promotion C 2 0 2 2 4 

Investment and Project Analysis in Tourism C 2 0 2 2 4 

Termal Turizm C 2 0 2 2 3 

Communication in Tourism C 2 0 2 2 4 

Recreation Management C 3 0 3 3 4 

English for Business I C 3 0 3 3 4 

Vocational Foreign Language (German) I / 

Vocational Foreign Language (Russian) I O 3 0 3 3 3 

TOTAL 19 0 19 19 30

8. TERM 


National 

Credits 

Tourism Policy and Planning C 3 0 3 3 4 

Entrepreneurship in Tourism C 2 0 2 2 3 

Meeting and Special Activity Management C 3 0 3 3 4 

Sales Improvement in Tourism 

Establishments C 3 0 3 3 4 

Graduation Thesis C 3 0 3 2 5 

Leadership and Organization Culture in 

Hospitality C 2 0 2 2 3 

English for Business II C 3 0 3 3 4 

Vocational Foreign Language (German) II / 

Vocational Foreign Language (Russian) II O 3 0 3 3 3 

ECTS 

Credits 

TOTAL 22 0 22 21 30

Course Code and Name: 

Introduction to Tourism 

Semester 



COURSE IDENTIFICATION FORM 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 

Department / Department of : 

Hospitality Management 

Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

I 3 0 3 3 4 Turkish Compulsory 

Prerequisite (s) 

Instructor Assist. Prof. Dr. Oktay Emir 

Course Assistant 

Groups / Classes One Group 

Course Aim 

Course Goals 

Course Learning 

Outs and 

Proficiencies 

Course Basic and 

Auxiliary Contexts 

Mail : oemir@aku.edu.tr 

Web : 

Mail : 

Web : 

The aim of the course is teaching the basic concepts of tourism and creating a substructure 

for the tourism lessons. 

To the students; 

1. To teach the basic tourism concepts and terms; 

2. To provide information about the general structure of tourism sector; 

3. To provide information about the historical development of tourism; 

4. To provide information about the tourism activities in Turkey and in the world; 

5. To provide information about the reasons that direct people to tourism activities; 

6. To teach the development of tourism and the new trends; 

7. To provide information about the relation of tourism with the physical and social 

environment. 

1. It teaches basic concepts and terms of tourism. 

2. It provides information about the general structure of tourism. 

3. It provides information about the historical development of tourism. 

4. It provides information about the tourism activities in Turkey and in the world. 

5. It provides information about the reasons that direct people to tourism activities 

6. It teaches the development of tourism and the new trends. 

7. It provides information about the connection of tourism with the physical and 

social environment. 

Course Textbook: 

1. Kozak, N., Kozak, M., Kozak, M. (2001), Genel Turizm: İlkeler ve Kavramlar, 

Detay Yayıncılık, Ankara. 

Recommended Sources: 

1. Toskay, T., (1989), Turizm- Turizm Olayına Genel Yaklaşım, Der yayınları, 

İstanbul. 

2. Usta, Ö. (2002), Genel Turizm, Anadolu Matbaacılık, İzmir. 

3. Meldik, B., (1981), Tourism, Second Edition, William Heinemann Ltd., London.

Methods of Giving 

Lecture 

Assessment Criteria 

Semester Course Plan 

Theoretical Expression, Questions and Answers 

If Avaible, to 

Sign (x) 

General Average 

Percentage (%) Rate 

1. Quiz X 40 

2. Quiz 

Oral Examination 

Practice Examination (Laboratory, 

Project etc.) 

Final Examination X 60 

Week 

General Tourism and Its Contents 

1 

- 

- 

Tourism Act And Its Importance 

Tourism and Tourist Concepts 

- International Concepts 

Reasons Of Tourism Activities 

2 - Internal Factors 

- External Factors 

Development of Tourism and Trends 

3 

− 

− 

Development of Tourism Structurally 

Historical development of Tourism 

− Future trends in Tourism 

Types and Forms of Tourism 

− Types of tourism in terms of participants 

Subjects 

4 

− 

− 

Types of tourism in terms of the place that has been visited 

Types of tourism in terms of the age of the participants 

− Types of tourism in terms of socioeconomic situation of the participants 

− Types of tourism in terms of the aims of participants 

The Place and Importance of Tourism in Economy 

5 − The general importance of tourism in Turkish Economy 

− The positive and negative effects of tourism to economy 

The Social and Physical Effects of Tourism 

6 − Social Effects of Tourism 

− Physical and Environmental Effects of Tourism 

7 

MID-TERM EXAM 

Tourism in Turkey 

− Tourism in Turkey before the Turkish Republic 

8 − Tourism in Turkey between 1923 - 1960 

− Tourism in Turkey after 1960 

− Tourism in Turkey after 1980 


9 − Domestic Tourism in Turkey 

− Tourism in local government in Turkey 


10 − Non governmental organizations in Turkish Tourism 

− Problems of Turkish Tourism

11 

International Tourism and Prudential Trends in Tourism 

− International Tourism 

− Evaluation and Interpretation of information of World Tourism Organization 

International Tourism and Prudential Trends in Tourism 

12 − Prudential Trends in International Tourism 

− Prudential Trends in Turkish Tourism 

Tourism Policy 

13 

14 

− Characteristics and definition of tourism policy 

− Goals of tourism policy 

− Tourism Policies in Turkey 

FINAL EXAM 

Relations with Course Department Advantages 

1 

2 

3 

4 

5 

6 

7 

Programme Advantages 

Course Contribution 

None Partially 

The skill of recognizing and commenting on tourism sector X 

The skill of designing a system, a part or a process in a way that it will meet the 

requirements 

Learning the general structure of tourism industry theoretically X 

X 

Full 

Contri 

bution 

Learning the reasons that directs people to tourism X 

Learning the recent developments and trends in tourism X 

Comprehension of social and economic effects of tourism X 

Learning the aims and goals of Turkish tourism policy X 

8 Learning Turkish tourism structures and problems X 

Prepared by: Assist. Prof. Dr. Oktay EMİR Date: 20.08.2009


Introduction to Economics 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 


Prerequisite (s) - 

Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 



Mail : 

Web : 

Mail : 

Web : 

The main goals of the course are supplying information about basic notions and 

assumptions in economy, providing the correlation between economic factors by using 

this information, getting ability to draw charts by using economic data and developing 

ability of making comments about marketing. 


1. Providing information about basic financial notions and problems. 

2. Developing the ability of studying with charts in economy. 

3. Providing information about structure and feature of marketing in economy. 

4. Making him/her express the correlation between economic factors. 

By the end of this term students will be able to: 

1. Have information about basic economic notion and problems. 

2. Develop the capability of working with charts in economy. 

3. Recognize the structure and features of the markets in economy. 

4. Explain the relationship between the economic variances. 

Course Textbook : 

1. Zeynel Dinler, (2008), İktisada Giriş, 14.Baskı, Ekin Kitabevi Yayınları, Bursa. 

Suggested Resources: 

1. Arthur O. Sullivan, Steven M. Sheffrin, (2002), Economics, Principles and 

Tools, 3. Ed. Prentice Hall, New Jersey, 

2. Paul A. Samuelson, William D.Nordhaus, (2001) Economics, 17. Ed. McGraw- 

Hill Irwin, NY. 

3. David C. Colander, (1993), Economics, Richard D. Irwin, Inc., USA 

4. Karl E.Case, Ray C.Fair, (1994), Principles of Economics, 3.Ed. Prentice Hall, 

Inc. New Jersey,


Lecture 


Theoretical Expression, Question and Answer 


Sign (x) 


Percentage (%) 

Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Basic Knowledge About Economy 

Subjects 

1 

- The qualification and importance of science of economy. 

- Law of scarcity 

- Basic economic notions 

Basic Knowledge About Economy 

- Composing the theories in economy 

2 

- 

- 

Basic principles of economy 

Positive and normative economy. 

- Micro and macro economy 

- Economic orders 

The Notions of Supply and Demand 

3 - Demand 

- Supply 

Formation of Equilibrium Price of Market in Perfect Competition 

4 - Formation of equilibrium price of market 

- The effect of changes in demand and submission to the market price 

Flexibility of Supply and Demand 

- The flexibility notion 

5 - The price flexibility of demand. 

- The price flexibility of Supply. 

- Practices about the analyses of Supply, demand and flexibility. 

The theory of consumer 

- Marginal benefit 

6 - Graphs of indistinguishability 

- Budget line. 

- Stability of consumer. 

7 

MID-TERM EXAM 

8 

Supply, 

production and expenses I (short period) 

- Production Process 

- Production expense

9 

10 

11 

Supply, production and cost II (long period) 

Long period production 

Long period expense graph 

- The factors which affects the cost of long period. 

Types of Market 

- Perfect competition market 


- Monopol Market 


12 - Monopolistic competition and oligopoly markets. 

Strategic Price 

13 General Evaluation 

14 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 




Knowing the meaning of the basic notions about economy. X 

Full 

Contri 

bution 

Being able to assess the economic data in business life. X 

Being capable of understanding the types of markets and analyzing the type of the 

sector. 

Capability of analyzing the short and the long term conditions of the market 

balance. 

Knowledge about the problems of the era. 

Capability of creating effective communication. X 

The moral and occupational responsibility of consciousness. X 

Prepared by: Date: 

X 

X 

X


Introduction to Management Science 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

The aim of the course is giving the basic information about the basis and functions of 

business enterprise to the students. 

To the students : 

Telling the functions of 

1. The notion of business enterprise. 

2. Foundation, legal structure and size determining factors. 

3. Choosing capacity and mergers and acquisitions. 

4. Management, marketing, production, financing and human resources 

By the end of this term students will have all basic knowledge about the business 

enterprise. Thanks to this his/her understanding of working principles of the companies 

will be easy. 


1. Karalar, Rıdvan (1998). Genel İşletme, Anadolu Üniversitesi Yayınevi. 

Eskişehir. 

Theoretical Expression through slides and examples.



Week 

1 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


Subjects 

General information about starting the lesson and the importance of it and subject materials and the 

technique of conducting the lesson. 

2 Historical view to the science of business enterprise and the notion of business economics. 

3 

4 

Environment in business enterprise, dividing them into departments, goals of the business enterprise. 

Composing investment decision about foundation of the business enterprise, determining the place of 

foundation. 

5 The legal format of private-public-foreign capitalized enterprises. 

6 Size and capacity of the business enterprise. 

7 

8 

MID-TERM EXAM 

Types of merging and cooperation in business enterprise. 

9 The function of management and organising in business enterprise. 

10 The function of marketing in business enterprise and the micro and macro functions of marketing. 

11 

The function of production in business enterprise, production systems and types of production. 

12 The function of financial management in business enterprise, capital resources, and risks encountered. 

13 

The function of human resources management.

14 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 




The degree of gaining business enterprise knowledge. X 

The capability of applying the knowledge of business enterprise. X 

The capability of analyzing the basic functions of business enterprise. X 

Integration of the theories and practices of the business enterprise 

(accountancy, financing, management-organization, marketing, production 

management) 

The analysis and interpretation of the phenomenon (accountancy, financing, 

management-organization, marketing, production management) of business 

enterprise. 

The contribution to form a perspective and an assessment of economic and social 

problems with a business manager point of view. 

The capability of using the techniques and tools for appliances of business 

enterprise. (accountancy, financing, management-organization, marketing, 

production management ) 

The capability of using quantitative and qualitative techniques in business 

enterprise researches. 

Capability of developing interdisciplinary projects in business enterprise. 

Capability of understanding social, industrial, global effects of the subjects about 

business enterprise. 

The level of meeting expectancy of the world of business life and the sample 

solutions and the sample events and the appliances. 

Understanding the competitive dynamics of business and making the business life 

ready for expectancy. 

13 Providing the lifelong learning in business enterprise area. X 

14 

The capability of adapting the tools and techniques of business enterprise 

researches to the business life. 

X 

X 

X 

X 

X 

X 

X 

X 

X 

Full 

Contri 

bution 

X

15 

Forming the consciousness of required occupational morality and responsibility in 

the appliances of business enterprise. 


X


Basic Mathematics 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 

Course Learning Outs 

and Proficiencies 

Mail : 

Web : 

Mail : 

Web : 

The aim of this course is to develop the students’ ability of solving mathematical 

problems. 

1. Calculating the decimal and the rational numbers 

2. Solving the appliances about the rooted numbers 

3. Solving the appliances about the absolute value 

4. Analyzing the appliances about the rational appliances 

5. Solving first and second degree equation 

6. Solving the appliances about inequality. 

7. Solving the system of the equations. 

8. Describing the resultant and the inverse function notions. 

9. Solving the appliances about the resultant and inverse function notions. 


1. Calculate the decimal expansion of the numbers. 

2. Solve the appliances of rational numbers. 

3. Solve the appliances of absolute value. 

4. Solve the appliances of rational notions. 

5. Solve the first and second degree equations. 

6. Solve the appliances of inequality. 

7. Solve the system of equation. 

8. Describe the resultant and inverse function notions. 

9. Solve the appliances of resultant and inverse function.




Lecture 



Week 


1. Balcı, M. (2008), Genel Matematik 1, Balcı Yayınları, İstanbul. 

Suggested Readings : 

2. Göğüş, M. (1998), Matematik, Anadolu Üniversitesi yayınları, Eskişehir 

Theoric Expression, Question and Answer 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 


1 Numbers, mathematical processes 


Project etc.) 


Subjects 

2 Decimal numbers and the decimal expansion of rational numbers. 

3 

Fundamental issues 

The concept of absolute value 

4 Rational equations. 

5 Ratio and proportion, percentage calculation 

6 First degree equations and inequations 

7 

8 

MID-TERM EXAM 

Rational equations, first degree equation with one unknown and three unknown elements. 

9 Rational expressions, processes of rational expressions

10 Equations and inequations, equation systems and their solving 

11 

Functions, Notion of function 

12 Resultant and inverse function 

13 Inverse function 

14 

FINAL EXAM 


1 

2 

3 

4 

5 

6 


Knowing the mathematical notions which are used in the basic commercial 

procedure. 

Being capable of doing mathematical processes which are used in trade of 

management. 

Being able to prepare the proportional data which are required for management via 

mathematical processes. 

Composing the basic substructure for formulas which are used in statistical studies 

and productivity analysis. 



Bringing out the unknown data with the help of equations and functions. X 

Composing the basic knowledge of mathematic for life-long learning. X 

Prepared by: Date : 

X 

Full 

Contri 

bution 

X 

X 

X


Basic Accounting I 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

The main goal of the course is teaching the accounting to the students who start to learn 

accountancy. 

Teaching the knowledge of accounting. 


10. Make registration of the daybook 

11. Prepare the trial balance 

12. Prepare financial charts 

13. Analyze financial charts 

14. Interpret the financial charts 


1. Çonkar K., H. Ulusan ve M. Öztürk, 2006, Genel Muhasebe, Nobel Yayın 

Dağıtım,Ankara 

2. Sözbilir H., 2005, Muhasebeye Giriş, Afyonkarahisar 

Theoretical Expression, Question and Answer



Week 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


Subjects 

1 The Importance of Accountancy and the Basic Notions of Accountancy 

2 Basic Accounting equation and Financial Charts 

3 The Notion of Account in Accounting and Mechanism of the Accounts 

4 The Documents and the Notebooks used in accounting 

5 The Double Entry Bookkeeping 

6 The Transactions Composing One-term Accountancy Period 

7 

8 

9 

MID-TERM EXAM 

The Uniform Accounting Plan 

The Liquid Assets Account, 

The Stocks and Shares Account, 

The Trade Receivables Account, 

The Stocks Account 

10 The Stocks Account 

11 

The Account of Income and Expense Accrual 

12 Value Added Tax Account 

13 Other Current Assets Account

14 

FINAL EXAM 



1 

2 

3 

4 

5 

6 

Having general knowledge about the mechanism of the accountancy system in 

companies. 



Integration of the theory and practices about accountancy in companies. X 

Capability of enrolling the goods and ministry movements which emerge from the 

activities of the companies with a suitable accountancy system. 

Learning the cash flow in companies. X 

Determining the end of period profit and loss condition in companies. X 

Capability of composing an accounting system for a company. 

7 Learning the uniform accounting plan. X 

8 Interpreting the financial statements belonging to the company. X 

9 

Composing sample capital budgets including the next registration period in 

companies. 

10 Ability to work as manager in the accounting field in companies. X 


X 

X 

Full 

Contri 

bution 

X 

X





Vocational Foreign Language (English) I 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

I 3 0 3 3 4 English Compulsory 


Instructor 


Assist. Prof. Dr. 

Hasan Hüseyin SOYBALI 

Groups / Classes Single Group 

Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : hsoybali@aku.edu.tr 

Web : www.tioyo.aku.edu.tr 

Mail : 

Web : 

The aim of course is to help hospitality students learn the appropriate vocational English 

required in order to communicate successfully with the clientele. 

This course offers systematic practice and principles in listening, speaking and writing 

skills of English used in tourism, travel and hospitality management. It enables students 

to understand and respond in English to an international clientele in hospitality 

enterprises. 

It is expected that students will speak effectively, adjusting for audience, purpose, and 

situation. 


1. Majure, R. (1992) English for Front Office Staff, Ministry of Tourism and ILO, 

Ministry of Tourism Publications, Ankara, Turkey. 

Suggested Readings: 

1. Lecture Notes 

Theoretical Lectures, Listening and Speaking Practice, Dialogues, 

Questions & Answers



Week 

1 

2 

3 

4 

5 

6 

7 

8 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


Reserving a Double Room 

Booking a Single Room 

Reserving a Triple Room 

Booking a Suite 

Booking into a Hotel 

A Double Room 

Filling the Registration Form 

A Mistake in Reservations 

The Bellboy Shows the Guest his Room 

Checking Out Late 

Something Is Not Working 

Checking In a Tour Group 

A Babysitter 

A Room change 

Mail, Faxes, Telexes 

Key Cards 

Hiring a Taxi 

A Guest Moves to the Top Floor 

Checking Out 

Charging for Children 

Accepting Credit Cards 

Exchanging Money 

The Courtesy Bus 

Electric Razors 

A Bilingual Secretary 

Potable Water 

The Hotel Charge 

The Lost& Found 

MID-TERM EXAM 

The Resident Nurse 

Joining the Health Club 

A Safe Deposit Box 

Leaving a Message 

Subjects

9 

10 

11 

12 

13 

14 

A Business Meeting 

Everything Was Stolen 

The Banqueting Office 

Suggesting a Restaurant 

Three Messages 

Leaving a Message 

Handling a Complaint 

A Special Rate 

A VIP Guest 

A Call to Hong Kong 

A Person–to–Person Call 

Trouble Getting Through 

Could You Please Check 

Could You Spell the Name, Please? 

Paging a Guest 

Please Try It Again 

Giving Information 

A Problem with the Mini–Bar 

Letters 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 


Ability to listen and understand English effectively while interacting with foreign 

visitors in working environment at hospitality enterprises. 

Ability to speak English fluently while interacting with foreign visitors in working 

environment at hospitality enterprises. 

Ability to write and take notes English effectively while interacting with foreign 

visitors in working environment at hospitality enterprises. 

Understanding how to write letters, faxes and mails effectively during hospitality 

operations. 

Understanding words, phrases and terms related to tourism and hospitality 

operations. 

Ability to be able to understand and use hospitality automation software’s in 

English 

Ability to face customer problems effectively and solve it in a positive manner to 

maintain customer satisfaction 


Full 

None Partially Contri 

bution 

Prepared by: Assist. Prof. Dr. Hasan Hüseyin SOYBALI Date: 20.08.2009 

X 

X 

X 

X 

X 

X 

X


Foreign Language (English) (YOK) I 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

I 3 0 3 3 3 English Compulsory 


Instructor 


Assist. Prof. Dr. 

Hasan Hüseyin SOYBALI 


Course Aim 

Course Goals 


Outs and 

Proficiencies 





Mail : 

Web : 

The aim of this compulsory Foreign Language (English YOK) I course is to help 

hospitality students to have ability to use foreign language effectively in all aspects. 

− To understand basic structures and familiar word related to themselves, their 

families and the environment which they live in. 

− To understand names, words and simple sentences in written texts such as 

catalogues, announcements and advertisements. 

− To be able to repeat what he/she hears at a slower speed and communicate 

verbally in a simple way 

− To be able to communicate easily and describe the place where students live in 

and friends and relatives by using simple structures and sentences 

− To learn how to write postcards with short and simple sentences 

− To be able to speak and communicate in English 

− To develop writing skills by using simple sentences an words 

− To be able understand what others are talking about and respond 

− To be able read and understand newspapers, magazines and books which require 

basic English ability 

- Technological Materials 

- Course books 

- Auxiliary Books 

- Dictionaries 

- Additional Materials 

- CD Player 

- Web Sites


Lecture 



Week 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 


Questions & Answers 




Sign (x) 

Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 

Am/is / are / my / your… 

This is… 



Project etc.) 


Am / is/ are/ he / she / they his / her… 

Where / what / who… 

Am / is / are 

Negative Questions structures 

Subjects 

Possessive Adjectives 

My / your / his / her / their have / has how old / who ? 

Present Tense: I / you / we / they / he / she / it 

A / an / the 

The time: It is nine o’clock 

Pronouns: it / them… 

This / that 

There is / there are 

In / on / at 

Years: 2008 / 1988 

Was / were born… 

Past Tense: I went… 

Regular/Irregular verbs wait - waited / go - went 

Can / can’t 

Requests and Recommendations 

Want / like / would like 

Present Continious Tense / Present Tense 

Negatives and Positives I am reading a book / I read a book

14 

Going To (Future Tense) 

I am going to London next week 


1 

2 

3 

4 

5 

6 

7 

8 




Full 

Contri 

bution 

Yardımcı fiilleri kullanabilme / iyelik zamirlerine giriş X 

İyelik zamirlerini kullanabilme ve wh. Sorularına giriş X 

Yardımcı fiillerde soru ve olumsuz yapıları kullanabilme X 

Aitlik sıfatlarını kullanabilme / have –has farkı / yaş sorma X 

Geniş zamanı kullanabilme 

A / an / the 

Saatleri söyleyebilme X 

Nesne zamirlerini kullanabilme X 

Vardır / yoktur 

İn-on-at yer edatları 

9 Yılları ve doğum yılını söyleme X 

10 Geçmiş zaman, düzenli düzensiz fiil yapılarını öğrenme ve kullanma X 

11 Rica ve öneride bulunabilme X 

12 İstek ve tercihte bulunma X 

13 Şimdiki zaman ve geniş zaman farkını kavrama X 

14 

To be able use present continuous tense as future tense Şimdiki zamanı gelecek 

zaman anlamında kullanma 

Prepared by: Assist. Prof. Dr. Hasan Hüseyin SOYBALI Date: 

X 

X 

X





Usage Of Basic Information Technologies I 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

The main aim of the course is introducing the basic notions and equipment knowledge 

about computer. Showing the functions of keyboard key and file management and 

handling with detailed word and excel programmes. 

-To teach students technical knowledge of computer, 

-To accomplish file management effectively, 

-To teach students how to use word and excel programmes. 


15. Understand the notions about computer. 

16. Comprehend the functions of keyboard keys and file management. 

17. Use the word and excel programmes with detailed appliances. 


1. Lesson notes and practice. 

Applied Expression



Week 

1 

2 

3 

4 

5 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


Subjects 

Introduction to computer usage. Introducing the subject, technique of conducting the lesson and giving 

introductory information about lesson technique. 

Computer’s functions and capacities. Operating systems and Internet browsers, and to be able to install new 

software, delete unwanted software, and invoke applications. Understand the differences between file 

formats and is able to convert file formats to use with other software. Demonstrating the ability to save 

files to a personal folder or disk, copy files from one location to another, and compress files. 

Giving information for creating a database to record basic information. Necessary skills including setting 

up records, defining fields, adding and deleting records, searching a database for specific information using 

keywords search patterns, accessing an external database,.. 

Giving information for uploading and downloading files from a database, designing graphs to visually 

represent data, and designing appropriate print formats for reporting data. 

Giving information for using word processing to create a text document and manipulating text to create a 

variety of document formats. Creating tables and charts to show a comparison of data and can insert images 

and other items into a text document. 

6 Showing order menu with practice. 

7 

8 

MID-TERM EXAM 

View and insert menu. Deal with toolbars and its functions with detail. Sample practice. 

9 Presentation of Style, Tools, Table and windows menus with practice. 

10 

11 

Features and introductions of Microsoft Excel. Data input in sheets and cells. Giving Formula writing’s 

basic logic. 

Deal with File, Order and View menus functions with detail.

12 Introduction of Insert, Style, Tools, Data and Windows menus functions with examples. 

13 Extensive sample solving with Microsoft Excel 

14 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 


Having a basic understanding of basic concepts and terminology of information 

technology and be able to define them. 



Having a basic understanding of personal computers and their operations. X 

Having acquired basic skills and be able to use the main personal computer 

applications (Word, Excel, Power Point). 

Having acquired basic web design and development skills X 

Having an increased ability to learn and explore new information technologies 

with confidence. 

Being able to prepare reports and presentations about information technologies. X 

Providing contribution to development of foreign language. X 

Prepared by : Date : 

X 

Full 

Contri 

bution 

X 

X


Turkish Language I 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor Erhan SOLMAZ 


Groups / Classes 

Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : esolmaz@aku.edu.tr 

Web : 

Mail : 

Web : 

It aims to make each postgraduate young people to understand the structure and operational 

characteristics of mother tongue as required; to make them to gain the skill of using 

Turkish accurately in terms of language-thought relation and as a written and oral 

communication tool. It also aims to make Turkish dominant in instruction as a uniting and 

connective language and to bring young people up who has sense of mother tongue. 

The rhetoric information that includes the required rules to express ideas according to the 

aim perfectly is an important issue for each educated young person in every profession. 


1. Türk Dili ve Kompozisyon Bilgileri, Afyon Eğitim Sağlık ve Bilim Araştırma 

Vakfı Yayını, Afyon 2004 


1. All resources involving Turkish Language and Composition Knowledges. 

2. Turkish Dictionary 

3. Turkish Speller etc. 

Oral narration, drama method, practical activities



Week 

1 Language and culture 


Sign (x) 



1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


2 Turkish language and its place in world languages 

3 The historical development of Turkish language I 

4 The historical development of Turkish language II 

Subjects 

5 Nativisation efforts of borrowed words and language reform 

6 The alphabets used by Turks, classification of Turkish dialects, dialects of Turkish language 

7 Phonetics 

8 

Basic phonetic events and features in Turkish words 

9 Nouns, adjectives, pronouns and adverbs 

10 Verbs and voice of verbs 

11 Prepositions, semantic types of words 

12 Word groups and sentence knowledge 

13 Punctuations 

14 Spelling rules


1 

2 

3 

4 

5 

6 




Preparing for life X 

Full 

Contri 

bution 

Gaining the skill of mother tongue use X 

Simplifying the second language learning X 

Strengthening the social relations X 

Rousing the pleasure of art X 

Bringing in the commenting skill X 

Prepared by: Erhan SOLMAZ Date: 24.09.2008





History of Turkish Revolution & Principles of Atatürk I 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor Doç.Dr. Ahmet Yaramış 



Course Aim 

Course Goals 


Outs and 

Proficiencies 



Mail : 

Web : 

Mail : 

Web : 

The main aim of the course is to examine The Kemalist thought system on scientific 

level which takes its source from the Revolution & Principles of Atatürk that are 

the basis and assurance of Turkish Republic. 

To the students, 

10. giving information about the thought trends before republic. 

11. teaching First World War and its effects 

12. introducing details about The National Struggle and The Independence War 

13. explaining the basis of The System of Atatürkist Ideolgogy 


18. know about the thought trends before commonwealth 

19. learn the First World War and its effects 

20. get information about The National Struggle and Independence War 

21. learn the basis of the Kemalist thought system 


2. Turan, R., Safran M., Hayta N., Şahin M., Çakmak, M. A., Dönmez, C. 

(2006). Atatürk İlkeleri ve İnkılâp Tarihi, Gazi Kitabevi, Ankara. 

3. Demir, M., Şahin, E., Selvi, H. (2006), Atatürk İlkeleri ve İnkılap Tarihi, 

Değişim Yayınları, İstanbul 

1. Nutuk, M. Kemal Atatürk, Kültür Bk. 1980, 


2. Atatürk’ün Söylev ve Demeçleri, Ankara, 1945, 

3. Atatürkçülük ve Türkiye’nin Demokratikleşme Süreci, Preston Hughes, 1993.


Lecture 



Week 

1 

2 

3 



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


The reasons of the collapse of Ottoman Empire 

The wars of Second Constitution Era 

Subjects 

Thought Trends 

First World War and Ottoman Empire 

The Mondros Armistice Treaty and Reactions against it 

The Secret Sharing Treaties 

4 The Preparation Period of National Independence War, Associations 

5 

6 

7 

8 

9 

The arrival of M.Kemal Atatürk to Samsun, and National Organization Attempts 

Amasya Mandate 

Erzurum and Sivas Congresses 

Amasya Negotiation and protocols 

MID-TERM EXAM 

Gathering of “Meclis_i Mebusan” in İstanbul 

Acceptance of “Misak_ı Milli” 

Opening of Grand National Assembly in Ankara, 

Uprisings in the Period of National Struggle 

10 Projects of sharing Turkey and Sevr Treaty 

11 

12 

East Front, war against Armenia 

South Front, war against France 

War against the Greek Army in West Front 

The First Inönü war and its results 

The Second Inönü war and its results

13 

14 

Sakarya War 

The Grand Counter-attack ( Büyük Taarruz ) 

Peace Conference of Lausanne 

FINAL EXAM 


1 

2 

3 

4 

5 

6 




Full 

Contribu 

tion 

The ability of analyzing the reasons of Ottoman Empire’s collapse X 

The ability of making comments about the factors according to recent 

conditions, which prepared the collapse. 

Having detailed information about the steps of the foundation of Turkish 

Republic. 

Being able to apply the Kemalist thought system to the all fields of life 

Being capable of making analysis of The National Struggle and The 

Independence War and transferring to the others towards scientific facts. 

Having information about the proclamation of the republic. X 


X 

X 

X 

X

Code und Name 

Fremdsprache ( Deutsch) I 

Semester 

UNIVERSITAET AFYON KOCATEPE 

HOCHSCHULE FÜR TOURISMUS UND HOTELGEWERBE 

FORMULAR ZUR VORSTELLUNG FÜR FAECHER 

Stunde 

Theorie 

Stunde 

Praktik 

Fachbereich / Programm 

Beherbergungsgewerbe 

Gesamtstunde Kredit ECTS Lehrsprache 

Fachart : 

Pflicht - / 

Wahlfach 

I 4 0 4 3 3 Deutsch / Türkisch Wahlfach 

Vorbedingung 

Lehrbeauftragter Ahmet ÇETİN ( Lektor ) 

Fachhelfer - 

Gruppe / Klasse Eine Klasse 

Fachzweck 

Fachziele 

Lernausgaben und – 

eignungen für Fach 

Grund– und 

Hilfsmateriellefür Fach 

Unterrichtsmethode 

für Fach 

- 

Mail : ahmetcetin@aku.edu.tr 

Web : 

Mail : 

Web : 

Mit diesem Fach zielt man darauf, dass man den Studenten Deutsch eingehend beibringt. 

So sieht man vor, dass die Studenten sowohl ihre Meinungen und Wünsche auf Deutsch 

sagen können, als auch am Arbeitplatz Deutsch richtig sprechen können, wo sie 

zukünftig arbeiten. 

Dieser Unterricht bezweckt, dass die Studenten selbst durch ihre Deutschkenntnisse am 

Ende ihres Studiums besonders im Bereich Tourismus sowohl mündlich , als auch 

schriftlich auf Deutsch richtig ausdrücken können . 

1. sich selbst oder andere vorstellen 

2. jdn. nach Beruf fragen und seinen Beruf sagen 

3. jdn. nach Uhr fragen 

4. jdn. fragen ,wo er wohnt oder arbeitet 

5. jdn. woher er kommt und wohin er fährt. 

6. jdn. nach fragen einer Anschrift 

7. jdn. danach fragen , wie man zB. zum Museum fährt. 

8. jdn. nach Preis von etwas fragen 

Grundlehrbuch: 

1. Passwort Deutsch 1-3 

Hilfsbücher: 

1. Auf Deutsch gesagt 1- 4 

2. Studio d A I 

3. Deutsch für Ausländer I - 2 

4. Berliner Platz I - 2 

5. Deutsch für junge Türken 1-3 

6. Zimmer frei Herzlich willkommen - Deutsch in Hotellerie & Gastronomie 

7. Ferner Casetten und CD’s von Lehrbüchern 

Thema mit Beispielen erzählen, deutsche Casette oder CD zuhören , natürlich beim 

Unterricht die Studenten aktive Teilnahme am Unterricht durch Fragen ermöglichen

Auswertungs 

grössen 

Wenn ja , 

Kreuzen Sie 

als (X) an ! 

Prozentsatz (%) 

zum Durchschnitt 

1. Zwischenprüfung X 25 


Semesterprüfung 

Unterrichtsplan für Semester 

X 50 

Woche 

Themen 

1 

Deutschalphabet, Aussprache von Buchstaben, Nomen u. Artikel im Deutsch (1), 

Begrüßung und Abschied / sich selbst oder andere vorstellen / die Welt / mitten in Europa 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 

14 

Nominativ – Personalpronomen, Präsens - Konjugation von Verben ‘ lernen, kommen und sein ‘ / 

fragen und antworten mit Fragewörtern was, wer, wo, wohin und woher / eine Stadt / ein Dorf 

Nomen u. Artikel im Deutsch (2), Pluralformen von Nomen, unbestimmte Artikel und Negation ein - 

kein / 

Die Stadt Frankfurt / in Köln / über Städte und Personen sprechen / Konjugation von Verb ‘wissen’ 

Satzbau : Aussagesatz , Sätze mit und ohne Fragewort , Imperativsatz in höflicher Form ( Imperativ 1) 

Zahlen bis 100 / Übungen mit Fragewörtern ‘ Wie viel , Wie viele ‘ 

Wochen tage , Tageszeiten / die Uhren / Gebrauch von Präpositionen wie ‘ an, um, von und bis ’ / ein 

Formular ausfüllen / Meine Familie und ich / Zahlen ab 100 / Übungen mit Fragewörtern ‘ Wie alt, 

Wie hoch ‘ 

Nomen und Personalpronomen im Akkusativ , Possessivpronomen / Gebrauch von Adjektiv und Verb 

‘ haben’ 

Ein Haus beschreiben 

Wiederholung erzählter Themen und erste Zwischenprüfung (schriftlich) 

Konjugation u. Gebrauch von Modalverb ‘möchte ‘ / ein Brief aus Tübingen / Modalverben im 

Deutsch / Präsens - Konjugation , Gebrauch im Satz 

Trennbare und untrennbare Verben im Deutsch - Beispiele und Übungen über dieses Thema / Gebrauch 

von ‘brauchen ‘ / Lebensmitteln / Preise / bestellen – bezahlen / Der Münterplatz in Freiburg 

Nomen und Personalpronomen im Dativ / Gebrauch von Verben und Präpositionen mit Dativ / 

Leute 

in Hamburg / Der Tag von Familie Raptis 

Beispiele und Übungen über den Gebrauch von Präpositionen mit Dativ oder Akkusativ / ein Treffen 

planen 

Wiederholung erzählter Themen und zweite Zwischenprüfung ( mündlich) 

Beispiele und Übungen über den Gebrauch von Präpositionen mit Akkusativ / Ein Spezialität aus 

Hamburg / kochen und essen 

Beispiele und Übungen über den Gebrauch von Reflexivverben ( Imperativ – 2) Reihenzahlen / 

Eine tägliche Aktivität erzählen / Berufe 

Beziehung mit Lernausgaben von Unterricht

1 

2 

3 

4 

5 

Unterrichtserwerbe 

Unterrichtsanteil 

kein teils 

sich selbst oder andere vorstellen x 

Jdn. nach Anschrift , Preise , Abfahrt und Ankunft von Verkehrsmitteln x 

Bestellung , Zimmerreservierung und Rechnung x 

Eine Person oder eine Ware beschreiben x 

Eine Speise beschreiben x 

Der Vorbereitende : Deutschlehrer Ahmet ÇETİN Datum : 20.08.2009 

Voll 

Anteil


Foreign Language (Russian) I 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

I 4 0 4 3 3 Russian Elective 


Instructor Aybeniz Mirishli 



Course Aim 

Course Goals 



Mail : mirishli@aku.edu.tr 

Web : 

Mail : 

Web : 

Giving general information about Russian language and Cyrillic alphabet. Learning the 

alphabet to use Russian alphabet with freedom. Acquaintance and Greeting each other in 

Russian. 

1. Information about evolution history of Russian language. 

2. Using Russian alphabet with freedom. 

3. Realizing the act of syllable in words. 

4. Correct pronunciation of some words. Importance of accent in Russian, Sentence 

concept. 

5. Recognition of questions in terms of accent 

6. Get exact information about the kind of name 

7. Using personal pronouns in correct way 

8. Using Possessive pronouns in correct way 

9. Having conversation, Greet each other, describing, introducing. 

1. Information about evolution history of Russian language. 

2. Using Russian alphabet with freedom. 

3. Realizing the act of syllable in words. 

4. Correct pronunciation of some words. Importance of accent in Russian, Sentence 

concept. 

5. Recognition of questions in terms of accent 

6. Get exact information about the kind of name 

7. Using personal pronouns in correct way 

8. Using Possessive pronouns in correct way 

9. Having conversation, Greet each other, describing, introducing.




Lecture 


Course Textbook; 

1. Start 1-2. Moskova, 1986; 

2. Start 1-2. Sözlük, 1986; 

3. Miller, L; Politova, L; Ribakova, İ. Bir varmış Bir yokmuş Rusça eğitime 

başlayanlar için derslik, S.Peterburg, 2000; 

4. Havronina, V. Alıştırmalarla Rusça. Moskova, 1988; 

5. Abdulraşidova, N; Gültekin, M. Adım Adım Rusça, Ankara, 2005. 

Course book, Workbook, Dictionary, Additional materials, Web sites 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 

Final Examination X %60 


Week 

Introduction 

Subjects 

1 

− 

− 

History of Russian language. History of Cyrillic alphabet. 

Introduction to Cyrillic alphabet. 

Cyrillic alphabet 

2 − Vowel letters in Cyrillic alphabet 

− Consonant letters in Cyrillic alphabet 

Cyrillic alphabet 

3 − Symbols in Cyrillic alphabet. 

− Using the alphabet. 

Russian Language transcription 

4 − Voices of Cyrillic alphabet and voices taking place in Turkish. 

− Correct Pronunciation of the alphabet. 

Writing of the letters. 

5 Russian writing examples. 

6 

7 

8 

Transformation of syllable to words. 

Stress and Intonation. 

Affixes in the names. 

Nominative case of names. 

MID TERM EXAM

9 

10 

11 

12 

13 

14 

Male, Female and Neutral kind names. 

Changing adjectives as per kinds. 

Using personal pronouns. 

Using pronouns as per kinds. 

1-10 numbers. 

Using numbers in the sentence with names. 

Knowing and using Possessive pronouns. 

Change of Possessive pronoun as per kinds. 

Greetings. 

Introducing. 

FINAL EXAM 


1 

2 

3 

4 

5 

6 


Learning the Cyrillic alphabet. Perceiving the Russian Writing system. Writing 

with freedom. 

Understanding the phonetic structure of Russian language. Using Stress and 

intonation in correct way. 



Recognition of nominative case. Classifying the names as per their kind. X 

Using adjective for male, female and notr nouns. X 

Learning personal pronouns, possessive pronouns and demonstrative pronouns and 

using them as per their kinds. 

Getting used to speaking Russian. Greetings, Introducing, inquire after people’s 

health. 

Prepared by: Aybeniz Mirishli Date: 20.08.2009 

Full 

Contri 

bution 

X 

X 

X 

X


Fine Arts 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

I 2 0 2 2 1 Turkish Elective 


Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

The general aim of the course is making students learn that art is a notion that increases 

the life to a better condition, it makes senses acuter and teaches how to be an honest, a 

sceptic, a social person and gives information about the nature of art and various art 

disciplines. 


14. Telling the difficulty in describing art. 

15. Describing art and artist with an accurate content. 

16. Explaining the nature and systems of different art disciplines. 

17. Telling the degeneration problem of art. 

18. Making the students classify the different art disciplines. 

19. Teaching the basis and functions of art. 

22. He/She can understand the difficulty of describing art. 

23. He/She can describe art and artist with an accurate content. 

24. He/She can explain the nature and systems of different art disciplines. 

25. He/She can tell the degeneration problem of art. 

26. He/She can classify different art disciplines. 

27. He/She learns the basis and functions of art. 


4. Turani, A. (1999) Çağdaş Sanat Felsefesi. Remzi Kitabevi, İstanbul. 

5. Tunalı, İ., (2008) Felsefenin Işığında Modern Resim. Remzi Kitabevi, İstanbul. 


1. Various Art Magazines 

2. Materials about the subject like CD, DVD. 




Week 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


1 Definition of Art : General Art and Specific Art 

2 

3 

Classification of Fine Art 

Visual Art (Plastic Art) 

Subjects 

Auditory Arts (Phonetic Arts), Mixed Formats (Dramatic Arts) 

4 Aesthetic: Generally beauty, beauty as an aesthetic value, aesthetic theories. 

5 Functions of Art: Social functions of art, cultural functions of art, psychological functions of art. 

6 Deterioration of art, “KITSCH” problem: Popular culture and Kitsch, arabesque and art. 

7 

8 

MID-TERM EXAM 

World Art History Overview 

9 Chronology of civilizations, European Art periods 

10 Trends of Art after 1960 and contemporary art, conceptual art, abstract trends of art. 

11 

Turkish Art: Turkish Art and 20th century 

12 Overview to Turkish painting, examining Works of art, contemporary art. 

13 Examining various visual documentaries about Istanbul and Venice biennials.

14 

FINAL EXAM 


1 

2 

3 

4 

5 

6 




Full 

Contri 

bution 

Capability of classifying branches of art. X 

Capability of organising art activities in the sector of tourism. X 

Having information about the history of art. 

Capability of presenting artistic activities to the customers regarding recreational 

activities. 

Gaining an artistic vision. X 

Capability of effective communication. X 


X 

X


Physical Education 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

I 2 0 2 2 1 Turkish Elective 


Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

The aim of the lesson is to introduce physical education and sportive science to the 

students. 


20. Introducing the phenomenon of the physical education, 

21. Introducing the phenomenon of sport, 

22. Introducing the branches of sport, 

23. Introducing the physical education and sportive science, 


28. Recognize the phenomenon of the physical education, 

29. Recognize the phenomenon of the sport, 

30. Recognize the branches of sport, 

31. Recognize the physical education and sportive science, 


1. Sevim, Y. (2002) Antrenman Bilgisi. Nobel Yayıncılık, Ankara. 


2. Aracı, H. (1998) Okullarda Beden Eğitimi. Ofset Yayınevi, Ankara. 

Theoric Expression, Question and Answer



Week 

1 

2 

3 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


Subjects 

Description of the Physical Education and Sportive Science; the general aims of the physical education, the 

disadvantages of a inactivity life 

Various Physical Education Practice; the sport criteria for a healthy life; classification of the brances of 

sport 

What are the types of sport, what is the heart of sport? 

4 Description of different sport brances-basketball 

5 Physiology of the people-handball 

6 Health and First Aid-volleyball-swimming 

7 

8 

MID-TERM EXAM 

Rules of Ping-Pong 

9 Rules of Badminton 

10 The Physiological Fundamentals of Life- Long Sport, Amateurism Professionalism 

11 Assessment of the activitiea of Physical Education in the Notion of free time - recreation 

12 The programmes of keeping fit for all age groups 

13 Management of the Sport Facilities and the Organizations of Sport

14 

FINAL EXAM 


1 

2 

3 

4 

5 

6 




Full 

Contri 

bution 

Knowing the basic sport branches and their rules. X 

Getting information about free time management and being able to apply it in the 

tourism sector. 

The capability of preparing fitness keeping programmes for various age groups in 

hotel facilities. 

The capability of developing alternative animation programmes in hotel facilities 

by using physical education information. 

Getting information about first aid and health X 

The capability of applying first aid in case of emergency. X 


X 

X 

X


Business Mathematics 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

II 2 0 2 2 2 Turkish Compulsory 


Instructor 

Course Assistant - 


Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

The main aim of the course is making practical use of Mathematics in commercial 

operations 

To make students efficient in calculations about simple interest, compound interest and 

annuity 


1. Calculate simple interest 

2. Calculate compound interest 

3. Make annuity calculations 


1. Kula V., 2007,Ticari Matematik, Afyon Kocatepe Üniversitesi Yayını, 

Afyonkarahisar 

2. Zima P. Ve R.L. Brsan, 1987, Mathematic Of Finance, Third Edition, McGraw- 

Hill Book Campany, Europe 




Week 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 


The notion of interest 

Simple internal-external interest 


Project etc.) 


Rediscount processing in simple internal interest 

Simple internal and external discount 

Real and commercial interest 

Subjects 

The use of simple interest in the calculation of time value of money 

The use of simple interest in the calculation of time value of money 

QUIZ 

Compound interest 

Compound internal- external interest 

Exceptions in compound interest applications 

The use of compound interest in the calculation of time value of money 

Annuity 

Percentage calculations

14 

FINAL EXAMINATION 


1 

2 

3 

4 

5 

6 


Being informed about mathematical methods generally used in commercial 

processes 



To learn the notion of interest and interest applications X 

Full 

Contri 

bution 

Being able to calculate time value of money X 

Using simple and compound interest in calculation of time value of money X 

The ability to analyse commercial character events in enterprises X 

The ability to execute percentage calculations in movements of money in 

enterprises 


X 

X


Statistics 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 



Mail : 

Web : 

Mail : 

Web : 

The aim of the course is to teach how to analyze data, the calculation and usage of 

descriptive statistics, estimation techniques. 

The goal of this lesson is to teach the students the common notions, techniques and 

applications about statistics. 

1. Measuring and measuring techniques 

2. Collecting Data 

3. Presenting Data 

4. Analyzing Data 

5. Interpretation of findings 


1. İstatistik I Prof. Dr. Necmi GÜRSAKAL, Alfa Kitabevi, Burç Sinema Pasajı 

No: 34 Altıparmak BURSA 2001, Tel:0.224.2236016 

2. İstatistik I Prof. Dr. Özer SERPER, Ezgi Kitabevi,Altıparmak caddesi Burç 

Pasajı No:35 BURSA 2000, 0.224.2209697 

3. İşletmeciler ve iktisatçılar için istatistik Paul NEWBOLD (Çev: Ümit 

ŞENESEN) Litertür Kitabevi, istiklal caddesi No: 133 Beyoğlu İSTANBUL 

0.212.2924120 

4. Statistics for Business and Economics, Paul NEWBOLD, Prentice-Hall İnc. A 

Simon& Schuster company, New Jersey, 1995


Lecture 



Week 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

Education in class and computerized application 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 


What is statistics? Collecting data, 

Presenting Data 


Project etc.) 


Forming graph and chart 

Descriptive statistics: Measures of central tendency 

Descriptive statistics: Measures of dispersion 

Probability 

Random variables 

Discrete variate probability distribution 

Binomial Distribution 

Hyper geometric Distribution 

Subjects 

Poisson Distribution 

Continuous variable probability distribution and normal distribution 

Sampling distributions 

Estimation 

MID-TERM EXAM 

Point and interval estimation 

Sample and sampling techniques 

Tests of hypothesis 

Parametric tests of hypothesis 

Non-parametric tests of hypothesis 

Analysis of Variance 

Correlation Analysis 

Regression Analysis 

Regression Analysis

13 

14 

Indices 

Time series 

Practices and case studies 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 




Degree of gaining information about business administration. X 

Being able to obtain the needed data in accordance with data collecting techniques. X 

Being able to resolve the basic analysis like correlation analysis, regression 

analysis 

Being able to make planning for following periods in accordance with past and 

timely data 

The ability to setting forth the relation between different variables and interpreting 

it 

Being able to present the data about past periods as report in the phase of planning 

the activities of enterprise to administrators 

Defining the statistical techniques to be used in the evaluation of the activities X 

8 Estimating future in the light of statistical data X 


X 

Full 

Contri 

bution 

X 

X 

X


Management and Organisation 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 


Groups / Classes One group 

Course Aim 

Course Goals 


Outs and 

Proficiencies 



Mail : 

Web : 

Mail : 

Web : 

The main aim of the course is introduction and discussion of basic notions, theory and 

applications about the concept of management 

To acquire a conceptional cognition about the basic subjects of management 

To learn fundamental subjects and main macro theories 


1. Explain the place and importance of management organisation in social concepts 

2. Define concepts like management, manager and enterprise 

3. Discuss classical, neoclassical, and modern management theories 

4. Discuss main functions of management process 

Course Textbooks: 

1. Bolat, T., Seymen O. A., Bolat, O. İ., Erdem, B. (2008) Yönetim ve 

Organizasyon, Ankara, Detay Yayıncılık. 

2. Koçel, T., (2005), İşletme Yöneticiliği, İstanbul, Arıkan Basım Yayım Dağıtım. 

3. Genç, N., (2005), Yönetim ve Organizasyon, Era Bilgi Sistemleri Yayıncılık 

4. Efil, İ., (2002), İşletmelerde Yönetim ve Organizasyon, Alfa Basım Yayın 


1. Daft, L. Richard, Management, 2-7th Editions


Lecture 



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Introduction to management 

Subjects 

− The notion of management 

1 − Functions of management 

− Management stages and features 

− Managerial skills and roles 

Historical development of management conception 

− Classical management approach 

2 

- Scientific management approach 

- Management process approach 

- Bureaucracy approach 


3 − Neoclassical management approach 

− Comparison of classical and neoclassical management approaches 


4 

− Modern management approach 

- System approach 

- Contingency approach 

Management functions 

5 − Planning 


6 − Organisation 

7 

8 

MID-TERM EXAM 


− Execution 

− Coordination 

9 − Supervision 


Management assistance functions

− Leadership 

− Motivation 

− Organisational communication 

Post modern management approaches 

10 − Strategic management 

− Reorganisation 


11 

− 

− 

Plain management 

Learning organisations 

− Employee empowerment 


12 − Organisational downsizing 

− Benchmarking 


13 − Management with teams and self managing teams 

− Network organisations, virtual organisations and cellular organisations 

FINAL EXAM 

14 


1 

2 

3 

4 

5 

6 

7 




Full 

Contri 

bution 

Degree of bringing in manager ship knowledge X 

The ability to apply manager ship knowledge X 

The ability to analyse main functions of management X 

Contribution to combining theory and practice in the field of managementorganisation 

in enterprises 

Contribution to the analysis and interpretation of management – organisation 

notions 

Contribution to evaluating and forming a perspective by the point of view of 

business management 

The ability to use methods and instruments on account of business management 

applications (management-organisation etc.) 

8 Contribution to the ability of efficient communication X 

9 

Contribution to the ability to develop projects interdisciplinary in the field of 

management 

X 

X 

X 

X 

X

10 

Contribution to expectations of business world and comprehending the real 

dynamics of business world by means of sample event, sample solutions and 

practice 

11 Contribution to acquiring the ability for teamwork (groupwork) X 

12 

Contribution to the ability to defining problems, planning problem solving 

processes and problem solving 

13 Contribution to the ability to constitution of models and analysing X 


X 

X


General Accounting II 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

This Lesson aims the faculty students who are beginner learners of accountancy to learn 

accountancy 

To teach the knowledge of accountancy 

1. Recording wage journal 

2. Preparing trial balance 

3. Preparing financial charts 

4. Analyzing financial charts 

5. Interpreting financial charts 


1. Çonkar K., H. Ulusan ve M. Öztürk, 2006, Genel Muhasebe, Nobel Yayın 

Dağıtım,Ankara 

2. Sözbilir H., 2005, Muhasebeye Giriş, Afyonkarahisar 

Theoretical, question and answer



Week 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 

Financial tangible assets 

Tangible Assets 

Intangible Assets 

Fiscal Debts Account 

Commercial Debts Account 

Other Debts Account 

Paid in Capital Account 

MID-TERM EXAM 



Project etc.) 


Capital and Profit Reserves Account 

Profits and Losses Account 

Income Account 

Outgoings Account 

Correcting Recording Errors 

Inventory Processes 

Subjects

14 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 




To be informed generally about the operation of accounting system in enterprises x 

To integrate theories and practices in the field of accounting in enterprises x 

To be able to record the goods and service movements which emerge within 

enterprise actions in accordance with accounting system 

Full 

Contri 

bution 

To learn the cash flow in enterprises x 

To be able to define the end of term profit and loss status x 

To be able to constitute an accounting system for any kind of enterprises x 

Learning uniform accounting system x 

8 To be able to interpret fiscal charts belonging to the enterprise x 

9 

10 

To be able to constitute sample fund budgets including the following recording 

term 

To be eligible to work as administrator in enterprises in the field of accounting 


x 

x 

x





Use of Basic Information Technologyies II 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

The main aim of the course is teaching students the necessary Microsoft Word, Excel, 

Power point applications extensively. To make them comprehend the techniques of 

preparing effective presentations. To make them find the needed information on the 

internet and to provide the effective communication on internet via e-mail. 

-To inform students of the needed computer info. In this respect, 

-To teach advanced Microsoft Word, Excel and Power Point applications successfully. 

-To give the needed information on internet and make them communicate on internet. 


1. Comprehension of Microsoft Word and Excel programmes with the help of 

advanced level examples 

2. The usage of Power Point programme and preparing presentations 

3. Implementation of efficiency of internet use and learning fast and efficient 

search techniques on internet 

Course Text Book: 

1. Lecture Notes and Practice 

Practical Lecture



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Subjects 

Sample application connected with Microsoft Word programme 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 

Sample application connected with Microsoft Excel programme 

Graph drawing, calculations with the help of statistical and financial formulas 

Introducing Power Point programme and design preparation 

Creating presentations on Power Point. Writing text, background formation, adding new slide, deleting 

slide etc. 

Creating chart within the presentation, organisation graphics and adding pictures and forming. 

MID-TERM EXAM 

Adding animations and administrating presentations 

Comprehensive sample solutions concerning Power Point 

Internet use and search engines on internet 

E-mail use and communication ways on internet 

Comprehensive sample application 

Revision of all of the subjects and answering questions

14 



1 

2 

3 

4 

5 

6 

7 




Recognizing, understanding, using and working on information technologies X 

The ability to use the programmes that information technologies require, knowing 

computer hardware 

The ability to use office programmes (Word, Excel, Power Point) effectively X 

The ability to install programmes to be used in associated activities or to uninstall 

programmes when necessary 

Bringing information technologies into use in accordance with needs X 

Preparing reports, presentations with the help of office programmes X 

Contribution to foreign language development X 


Full 

Contri 

bution 

X 

X


Foreign Language (English) II (YOK) 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

II 3 0 3 3 3 English Compulsory 


Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

The curriculum of compulsory English II is prepared according to CEF objectives. In this 

sense, the students are aimed to acquire the skill to use the language versatilely. 

1. To understand the forms and frequently used words related with the topics 

concerning the student directly 

2. To read the easy texts, to comprehend the general idea of ads, manuals, menus 

and time tables and to understand the informal letters. 

3. To be able to communicate in easy and ordinary affairs requiring direct 

information exchange about known topics and activities 

4. To be able to use several forms and sentences to describe one’s family and other 

people, life conditions, educational background and last job 

5. To be able to write short and easy notes, letter of thanks 

1. Acquired speaking skills and, being able to communicate 

2. Developed writing skills with simple sentences and words 

3. Basically understanding and answering the speech of an interlocutor 

4. Reading and understanding newspapers, magazines and books requiring 

elementary level knowledge 

1. Technological equipment 

2. Course textbook 

3. Supplementary Textbook 

4. Dictionary 

5. Additional materials 

6. CD player 

7. Web sites 

Question- answer, drama, learning with gestures, using web based programmes



Week 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 

‘To be’ am / is / are, 

I am from Afyon, Turkey 



Project etc.) 


Subjects 

Possessive adjectives: my, your, his, its, her, our, their 

Short answers: Yes, it is No, they aren’t 

Simple Present affirmative: She works They work 

Simple Present negative: she doesn’t work They don’t work 

Simple Present Interrogative: Does she work? Do they work? 

Simple Present short answers: Yes, she does No, they don’t 

There is / There are 

How many, some any, in, on, at 

This, that, these, those 

Can, can’t, was, were, could 

Simple Past tense: regular verbs, irregular verbs, time adverbials 

Walk / walked go / went yesterday 

Past simple affirmative: I went… 

Past Simple negative: I didn’t go… 

Past Simple interrogative: Did you go…? 

Past Simple short answers: Yes, I did No, I didn’t 

Countable and uncountable nouns: Money / Friends 

I like… / I would like… 

a / an / the 

some / any / much / many 

Comparative adjectives: 

big / bigger / the biggest interesting / more interesting / the most interesting 

Present Progressive : am / is / are + Ving 

Present Progressive Affirmative: I am watching… 

Present Progressive Negative: I am not watching… 

Present Progressive question: Are you watching… 

Present Progressive answer: Yes, I am No, I am not

14 

Questions : Whose / where / when / why / what time / who / which / what 


1 

2 

3 

4 

5 

6 

7 

8 




To be able to utter basic information about oneself in everyday language X 

To able to talk about oneself and one’s environment using personal pronouns X 

To be able to express the actions that one carries out at regular intervals positively 

or negatively 

To be able to ask and answer questions about the actions that one carries out at 

regular intervals 

To be able to show countable and uncountable objects with the structures of There 

is / there are / some / any 

Expressing present abilities with ‘can’ 

Using ‘Was / were’ forms of past tense 

Being able to express past actions and being able to talk about past events X 

The ability to express past events and actions with affirmative and negative 

structures, the skill to ask and answer questions 

9 The ability to define and use countable and uncountable nouns X 

10 

Getting the ability to use A / an /the in daily life 

More or less talking about quantity 

11 Being able to talk about one’s environment by classifying adjectives X 

12 

13 

14 

The ability to express the actions at the time of speaking around one negatively or 

positively by using present continuous tense 

The ability to ask and answer questions about the actions around one at the time of 

speaking by using present continuous tense 

The ability to ask and answer questions about person, object, and place using 

question words 


Full 

Contri 

bution 

X 

X 

X 

X 

X 

X 

X 

X 

X





Vocational Foreign Language (English) II 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

II 3 0 3 3 4 English Compulsory 


Instructor 



Course Aim 

Course Goals 

Course 

Learning Outs 

and 

Proficiencies 

Course Basic 

and Auxiliary 

Contexts 


Lecture 

Assist. Prof. Dr. Hasan Hüseyin 

SOYBALI 



Mail : 

Web : 




skills of English used in tourism, travel and hospitality management. It enables the students 

to understand and respond in English to an international clientele in hotels and restaurants. 


situation. 


6. Majure, R. (1992) English for Front Office Staff, Ministry of Tourism and ILO, 

Ministry of Tourism Publications, Ankara, Turkey. 

7. Majure, R., et al. (1992) English for Food&Beverage Service Staff, Ministry of 

Tourism and ILO, Ministry of Tourism Publications, Ankara, Turkey. 



Theoretical Lectures, Listening and Speaking Practice, Dialogues, Questions & Answers



Sign (x) 



1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week Subjects 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

A Guest with Animals 

Where are you? 

The guest Pays His Bill 

A Reservation for a Restaurant 

A Dress from India 

A Problem with the Plumbing 

A Non–Allergic Pillow 

A room Improperly Cleaned 

Same Day Service 

Complaints About the Laundry 

A Problem with the Bill 

The International Spelling Code 

An Accident 

Some Alterations 

Sewing Kits 

A City Tour 

Entertainment & Cultural Events 

It Was Stolen! 

A Breakfast Order 

Discussing a Menu 

Room Service 

A Good Meal 

A Package for Mr. Martin 

The Breakfast Dialog 

MID-TERM EXAM 

A Reservation for a Party of Three 

Seating Guests 

A Reservation at the Pearl Restaurant 

A Table too Close to The Toilet 

A Reservation at the Rose Restaurant 

Ordering Today’s Special 

A Table for Six 

Ordering Steak 

Selling Wine 

Ordering Hors–d’Oeuvres, Soup and the Main Course

11 

12 

13 

14 

A reservation for Mr. Washington 

Ordering Meat 

Ordering Cheese 

Ordering Desssert 

Ordering from the Dessert Trolley 

Chocolate Cake and Pear with Rum 

The Wrong Order 

A Complaint About Steak 

I ordered Turkish Coffee 

Ordering Liqueur, Brandy, Port, Madeira and Sherry 

A Reservation for Nine O’clock 

Ordering From a Turkish Menu 

Two Coffees and The Bill 

Accepting a Traveler’s Check 

Accepting Credit cards 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 



visitors in working environment at hospitality and food and beverage enterprises. 

Ability to speak English fluently while interacting with foreign visitors in working 

environment at hospitality and food and beverage enterprises. 

Ability to write and take notes English effectively while interacting with foreign 

visitors in working environment at hospitality and food and beverage enterprises. 

Understanding how to write letters, faxes and mails effectively during hospitality 

and food and beverage operations. 

Understanding words, phrases and terms related to tourism and hospitality and 

food and beverage operations. 

Ability to be able to understand and use hospitality and food and beverage 

automation softwares in English 





Prepared by: Asist. Prof. Dr. Hasan Hüseyin SOYBALI Date: 20.08.2009 

X 

X 

X 

Full 

Contri 

bution 

X 

X 

X 

X


Basic Law 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

The main aim of the course is providing students to comprehend the fundamental 

conceptions and establishments of law. Course also homes comprising of fundamental 

law logic on students. 

At the end of this course the student is supposed to learn the definition and fundamental 

conceptions of law, to comprehend the importance of law on society, to foresee the 

sanctions on the case of breaking the law, to learn what to do when a judiciary problem 

occurs, to know about the resources of law, to learn his/her own rights, to have the ability 

of using his/her rights as a citizen. 

Learning fundamental law knowledge 


1. AKINTÜRK, Turgut. (2006) Temel Hukuk. Eskişehir: Anadolu Üniversitesi 

Açıköğretim Fakültesi Yayınları. 

2. ANDAÇ, Faruk. (2006) Hukukun Temel Kavramları. Ankara: Detay Yayıncılık. 

3. CAN, Halil- GÜNER Semih. (2006) Hukukun Temel Kavramları. İstanbul: 

Arıkan Yayınları.



Week 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 


Introduction to Common Law 

Social Order Rules and Law 


Project etc.) 


Rules of Law and Law Enforcement 

Subjects 

Resources of Law : Constitution , Legislations , Rules , Regulations 

Types of Law Rules 

Law of Tradition 

Turkish Law System 

MID-TERM EXAM 

Parting Law into Branches : Civil Law and Private Law 

Branches of Civil Law and Private Law 

Applying Rules of Law 

Conception of Legal Relation and Sides of It 

Conception of Right and Types of It 

Real and Judicial People in Law

14 

FINAL EXAM 


1 

2 

3 

4 

5 




Full 

Contri 

bution 

Comprehending Turkish Law System in a General Way X 

Understanding Legal Dimensions of Commercial Operations X 

Providing The Ability to Find a Solution For Commercial Operations X 

Contributing to Getting The Legal Structure That Determines Turkish Financial 

Life 

Having The Ability to Understand , Interpret and Analyse The Decisions of Public 

Administration 


X 

X


Turkish Language II 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor Erhan SOLMAZ 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : esolmaz@aku.edu.tr 

Web : 

Mail : 

Web : 

The main goal of the course is to make all young people who have a degree of higher 

education comprehend the peculiarities of structure and mechanism of their mother 

tongue; to make them acquire the skill to use Turkish correctly and smartly as a means of 

oral and written expression in relation to language- thought link; to make Turkish 

dominant in instruction as a uniting and connective language and to bring young people 

up who has sense of mother tongue.. 

The rhetoric information that includes the required rules to express ideas according to the 

aim perfectly is an important issue for each educated young person in every profession. 


2. Türk Dili ve Kompozisyon Bilgileri, Afyon Eğitim Sağlık ve Bilim Araştırma 

Vakfı Yayını, Afyon 2004 


3. All resources involving Turkish Language and Composition Knowledges. 

4. Türkish Dictionary 

5. Turkish Speller etc.



Week 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 

Incomprehensibilities 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 


Literary composition knowledge 

Writing literary composition 


Project etc.) 


Expression types in literary compositions 

Written Expression types I 

Written Expression types II 

Written Expression types III 

Written Expression types IV 

Narrative Texts 

Correspondences 

Types of Poetry 

Oral Expression and modes of articulation of Turkish 

Speeches before crowds 

Subjects

14 

Techniques of preparing academic scripts 


1 

2 

3 

4 

5 

6 




Preparing for life X 

Full 

Contri 

bution 

Gaining the skill of mother tongue use X 

Simplifying the second language learning X 

Strengthening social relations X 

Rousing the pleasure of art X 

Bringing in the commenting skill X 

Prepared by: Erhan SOLMAZ Date: 20.08.2009





History of Turkish Revolution & Principles of Atatürk II 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 



Mail : 

Web : 

Mail : 

Web : 

The main aim of the course is to examine The Kemalist thought system on scientific 

level which takes its source from the Revolution & Principles of Atatürk that are the 

basis and assurance of Turkish Republic. 

1. To inform students about the Proclamation of the Republic. 

2. To explain the effects of judicial and economic reforms on the development of 

the country 

3. To give realistic information about the Armenian Issue, Musul Issue and Hatay 

Issue; 

4. To explain the content of Revolution & Principles of Atatürk and their 

importance today 


1. Become informed about the Proclamation of the Republic. 

2. Learn the effects of judicial and economic reforms on the development of the 

country 

3. Become equipped with realistic information about the Armenian Issue, Musul 

Issue and Hatay Issue 

4. Comprehend the content of Revolution & Principles of Atatürk and their 

importance today




Lecture 



8. Turan, R., Safran M., Hayta N., Şahin M., Çakmak, M. A., Dönmez, C. (2006). 

Atatürk İlkeleri ve İnkılâp Tarihi, Gazi Kitabevi, Ankara. 

9. Demir, M., Şahin, E., Selvi, H. (2006), Atatürk İlkeleri ve İnkılâp Tarihi, 

Değişim Yayınları, İstanbul 


4. Nutuk, M. Kemal Atatürk, Kültür Bk. 1980, 

5. Atatürk’ün Söylev ve Demeçleri, Ankara, 1945, 

6. Atatürkçülük ve Türkiye’nin Demokratikleşme Süreci, Preston Hughes, 1993. 



Sign (x) 



Rate 

1. Quiz x 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 

Final Examination x 60 


Week 

Subjects 

Mustafa Kemal and His Environment, Reform Movements in Political Area 

1 

2 

3 

4 

5 

6 

7 

8 

Proclamation of the Republic 

Attempts of party and multi-party administration system 

Reform Movements in the Field of Law 

the Constitution of 1921-1924 

Reform Movements in the Fields of Education and Culture 

Regulation of Social Life 

MID-TERM EXAM 

Development in Economical Area

9 

10 

11 

12 

13 

14 

Economy in the Early Years of the Republic 

Foreign Policy in the period of Atatürk, Distribution of Population, Foreign Schools Issue, Iraq Border and 

Mosul Issue 

Foreign Policy, Our Entrance to United Nations, Balkan entente, Montro, Sodebot, Hatay Problem 

Armenian Issue 

Principles of M.Kemal Atatürk and Revolution of M.Kemal Atatürk and the Goals of Revolution 

FINAL EXAM 


1 

2 

3 

4 

5 




Being well informed about the process of the Proclamation of the Republic x 

Being able to analyze the process of progression to multi-party system x 

Being informed about the effects of reforms on the development process of 

Turkey. 

Being able to express historical events to different fractions, in accordance with 

facts. 

Knowing the development process of Turkey in the fields of economy and 

legislation 


Full 

Contrib 

ution 

x 

x 

x




Code und Name 

Fremdsprache ( Deutsch) II 

Semester 

Stunde 

Theorie 

Stunde 

Praktik 

Gesamtstun 

de 



Kredit ECTS Lehrsprache 

Fachart : 

Pflicht - / 

Wahlfach 

II 4 0 4 3 3 Deutsch / Türkisch Wahlfach 

Vorbedingung - 


Fachhelfer - 


Fachzwec 

k 

Fachziele 

Lernausgaben 

und – 

eignungen für 

Fach 

Grund– und 

Hilfsmaterielle 

für Fach 


Web : 

Mail : 

Web : 



sagen können, als auch am Arbeitplatz Deutsch richtig sprechen können, wo sie zukünftig 

arbeiten. 




− Eine tägliche Tätigkeit erzählen 

− Im Geschäft einkaufen 

− Ein Ereignis in Vergangenheit erzählen 

− Eine Krankheit erzählen 

− Etwas mit einer anderen Sache oder jdn. mit einer anderen Person vergleichen 

Grundlehrbuch: 

1. Passwort Deutsch 1-3 

Hilfsbücher : 

1. Auf Deutsch gesagt 1- 4 

2. Studio d A I 

3. Deutsch für Ausländer I - 2 

4. Berliner Platz I - 2 

5. Deutsch für junge Türken 1-3 

6. Zimmer frei Herzlich willkommen - Deutsch in Hotellerie & Gastronomie 

7. Ferner Casetten und CD’s von Lehrbüchern


für Fach 


Unterricht die Studenten aktive Teilnahme am Unterricht durch Fragen ermöglichen 

Wenn ja , 

Kreuzen Sie 

als (X) an ! 







X 50 

Woche 

Themen 

1 

Allgemeine Wiederholung des ersten Semesters 

Präteritum - Konjugation von Verben “ haben und sein “ 

Ein Stadtspaziergang 

2 

Präteritum – Formen von Modalverben und anderen Verben / früher und heute / sprechen über Ereignisse 

im Vergangenheit / Jahreszahlen 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 

14 

Präteritum - Formen von Verben( II ), / eine Reise erzählen 

Perfekt mit haben und sein (I) / Aktivitäten in der Stadt / Stadtspaziergang durch Leipzig 

Perfekt mit haben und sein (II) / Treffpunkt Augustusplatz / einen Unfall erzählen 

Zeitformen (2) - Perfekt mit haben und sein ( III ) / Informationen über eine Stadt verstehen 

Beispiele und Übungen über Gebrauch von Pronomen ‘man ‘ / sprechen über Wetter 

Wiederholung von Themen im 6 Wochen und erste Zwischenprüfung (schriftlich) 

Ein Hotel in Salzburg / Arbeit und Freizeit / unterwegs nach Salzburg / Perfekt von Modalverben 

An der Rezeption / Reiseberichte / Zimmerreservierung / Verben auf -ieren 

Im Speisesaal / Personenbeschreibungen / mit + Dativ 

bestimmter, unbestimmter Artikel, Possesivartikel 

Projekt : Nürnberg – unsere Stadt / an, auf, in Akkusativ oder Dativ / Fragewort welch- 

Unterrichtsprojekte planen und durchführen / Strassen und Plätze in Nürnberg / 

Orientierung in der Stadt / Modalverben wollen, dürfen 

Wiederholung von gelehrten Themen zur Vorbereitung für Semesterprüfung

1 

2 

3 

4 

5 



kein teils 

Termin beim Arzt bekommen und eine Krankheit beschreiben X 

Eine Reise erzählen X 

Einkauf bei einem Geschäft X 

Bewerbung um eine Stelle X 

Lebenslaufschreiben ( CV ) X 

Der Vorbereitende: Deutschlehrer Ahmet ÇETİN Datum: 20.08.2009 

Voll 

Anteil


Foreign Language (Russian) II 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

II 4 0 4 3 3 Turkish Elective 





Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 


Web : 

Mail : 

Web : 

Intensifying writing in Russian. Introducing yourself simply, asking their needs and 

answering, telling your needs to Russian people. Asking the time and replying. Speaking 

when shopping 

1. Learning the infection of nouns. 

2. Viewing the question given to adjectives. 

3. Full information about the plural forms of the nouns. 

4. Making negative sentences. 

5. Using verbs in present tenses. 

6. Understanding the compound sentence structures. 

7. Learning Prime numbers. 

8. Learning line numbers. 

1. Learns the infection of nouns. 

2. Views question given to adjective. 

3. Gets full information about the plural forms of the nouns. 

4. Makes negative sentences. 

5. Uses verbs in present tense. 

6. Understands compound sentence structures. 

7. Learns Prime numbers. 

8. Learns line numbers. 



2. Start 1-2. Sözlük, 1986; 





Course book, Workbook, Dictionary, Additional materials, Web sites



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Subjects 

1 

− 

− 

Inflection form of the nouns. 

Russian male and female names and their inflections. 

2 

3 

4 

5 

6 

− Making Plural. 

− Special forms in plural nouns. 

− Names just used singular. 

− Names just used plural. 

− Gender suffix of Adjectives. 

− Descriptive adjective. 

− Question adjectives. 

− Interest adjectives 

− Possession adjectives. 

− Inflection of adjectives. 

− Prime numbers. 

− Line numbers. 

Talk 

7 − Asking time and replying 

8 

9 

10 

11 

12 

MID-TERM EXAM 

Verbs 

− Kinds of Verbs 

Verbs 

− Inflection of verbs. 

− Changing of the verbs as per their kinds 

− Simple Continuous Tense 

− Past Tense 

− Future Tense 

− Compound future time 

− Simple Future time

13 

14 

Talk: 

− Shopping 

FINAL EXAM 


1 

2 

3 




Making question sentences without problem, Using verbs in present cont. tense. X 

Using prime and line numbers. X 

Using verbs as per their kinds. X 

Prepared by : Aybeniz Mirishli Date : 20.08.2009 

Full 

Contri 

bution





Reading and Speaking in Foreign Language 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

III 2 0 2 2 3 Turkish Compulsory 


Instructor 



Course Aim 

Course Goals 

Course 

Learning Outs 

and 

Proficiencies 


SOYBALI 



Mail : 

Web : 

Improving the reading and comprehension skills of the students. Creating questions about 

the subjects and answering them. Making them give written summaries. Helping them 

improve themselves orally. Increasing their professional vocabulary capacity. Analyzing 

the sentence samples related to their fields. 

— Improving reading, comprehension and writing skills 

—Increasing their vocabulary 

—Being able to express themselves orally 

—Being able to talk fluently to foreign guests 

—Learning new information about tourism 

—Having information about the effective speaking techniques in foreign language 

It is expected that students will 

—improve reading, comprehension and writing skills. 

— increase their vocabulary. 

— be able to express themselves orally. 

—be able to talk fluently to foreign guests. 

—learn new information about tourism. 

—have information about the effective speaking techniques in foreign language.




Lecture 


Recommended Resources 

1. Velioğlu, A., Kandiller, B.,Tugay, N. (1997) Reader at Work I: comprehension 

texts and exercises for students of English as a foreign language , Ankara, 

ODTÜ, 

2. Velioğlu, A., Kandiller, B.,Tugay, N. (1997) Reader at Work II: 

comprehension texts and exercises for students of English as a foreign language , 

Ankara, ODTÜ 

3. Kocaman, A (2000) Improve Your Vocabulary and Reading Skills, Ankara, 

Hacettepe Taş Yayınları. 

4. Peck J. and Coyle, M. (1999) The Student’s Guide to Writing, UK, Palgrave 

Macmillan 


Theoretical lesson, 

Practicing on computer 


If Available, to 

Sign (x) 



1. Quiz X 40 

2. Quiz 



Project etc.) 



Week Subjects 

1 Vocabulary-Reading-Writing Exercises & “Language Learning” 

2 Vocabulary-Reading-Writing Exercises & “Learning to Read” 

3 Vocabulary-Reading-Writing Exercises & “The Consumer Society” 

4 Vocabulary-Reading-Writing Exercises & “A Holiday Brochure” 

5 Vocabulary-Reading-Writing Exercises & “Hotel Work” 

6 Vocabulary-Reading-Writing Exercises & “Guide to Good Eating” 

7 

MID–TERM EXAM 

8 Vocabulary-Reading-Writing Exercises & “Food Additives” 

9 Vocabulary-Reading-Writing Exercises & “Transportation in Turkey” 

10 Vocabulary-Reading-Writing Exercises & “Travel Insurance”

11 Vocabulary-Reading-Writing Exercises & “Travelers Tales” 

12 Vocabulary-Reading-Writing Exercises & “Space Travel” 

13 Vocabulary-Reading-Writing Exercises & “SPAS: Good or Bad ” 

14 

FINAL EXAM 


1 

2 

3 

4 




Full 

Contri 

bution 

Communicating effectively with foreign guests. X 

Reading and understanding the written documents about the working field such as 

letters, letters of application etc. 

Using effective speaking techniques in practice effectively. X 

Contribution to the lifelong learning X 


X


Scientific Research Methodologies 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 

Course Learning Outs and 

Proficiencies 

Mail : 

Web : 

Mail : 

Web : 

The aim of the course is to give students the tools to conceptualize their theses in terms 

of research questions and design, methodology, data collection and qualitative analysis. 


24. Expressing the research process generally. 

25. Teaching how to get information through primary and secondary resources. 

26. Giving information about the tests used in data analysis. 

27. Developing the ability to distinguish qualitative and quantitative research. 

28. Teaching the process of doing a sample field research. 

29. Developing the ability to present a research as a report. 

By the end of this course, students will be able to: 

1. Express the research process generally. 

2. Have information about how to get information through primary and secondary 

resources. 

3. Have information about the tests used in data analysis. 

4. Develop the ability to distinguish qualitative and quantitative research. 

5. Recognize the process of doing a sample field research. 

6. Have the ability to present a research as a report.




Lecture 



Week 


1. Arıkan, R., (2005): “Araştırma Teknikleri ve Rapor Hazırlama”, 5. Baskı, Asil 

Yayın Dağıtım A.Ş., Ankara. 


1. Dinler, Z., (2004): “Bilimsel Araştırma ve e-Kaynaklar”, Ekin Kitapevi 

Yayınları, Bursa 

2. Karasar, N., (1995): “Bilimsel Araştırma Yöntemi: Kavramlar, İlkeler, 

Teknikler”, 3A Araştırma Eğitim Danışmanlık Ltd. 6. Baskı, Ankara. 



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


1 Understanding the basic notions of research 

2 Issues in interpreting research 

3 

Subjects 

Reliability, Validity, and Inter observer Agreement in a Research 

4 Statistical Concepts & Sampling Procedures 

5 Experimental Designs of Researches 

6 Causal-Comparative Research 

7 

8 

MID-TERM EXAM 

Correlational Research 

9 Qualitative Research

10 Single Subject Designs of a Research 

11 

Survey Research, Historical Research, & Program Evaluation 

12 Techniques of preparing a report 

13 Presentation of the research as a report 

14 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 




Explain the importance of thinking critically about research X 

Full 

Contri 

bution 

Describe the scientific method; X 

Explain the difference in how science is conducted when using inductive or 

deductive logic; 

Describe the different scales of measurement; X 

Describe, define, recognize and give examples of dependent and independent 

variables; 

Describe the different methods of sampling; X 

Describe the characteristics of qualitative research and indicate how qualitative 

research differs from quantitative research. 


X 

X 

X





Accountancy of the Accommodation Companies 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

Making the students gain the basic abilities for accountancy appliance in accommodation 

companies. 

30. Supplying information about basic financial charts. 

31. Capability of doing financial analysis and commenting 

32. Teaching the account plan of accommodation companies. 

33. Supplying information about budget of companies. 

32. He/she supply information about basic financial charts 

33. He/she can do financial analysis and commenting 

34. He/she learns the account plan of accommodation companies 

35. He/she supply information about budget of companies. 


1. Azaltun, Murat ve Kaya, Ergün “Konaklama İşletmelerinde Muhasebe 

Uygulamaları” Detay Yayıncılık, Ankara, 2004. 


1. Çetiner, Ertuğrul “Konaklama İşletmelerinde Muhasebe Uygulamaları” Gazi Büro 

Kitabevi, Ankara, 2002. 

Theoric Expression, Question and Answer



Sign (x) 



1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Subjects 

1 

Accommodation companies and account system 

Description of accountancy 

Legal arrangement which gives direction to appliances of accountancy 

Basic notions which gives direction to appliances of accountancy 

Process of accountancy 

Accountancy department in accommodation companies 

Organization structure in accountancy companies and accountancy department 

2 The relationship between the accountancy and the other department 

The process of accountancy department 

Description of the employee’s duty in accountancy department 

Accountancy of income and tax revenue 

3 

Accountancy process according to type of income 

Accountancy process according to type of tax revenue 

Accountancy process with foreign cash 

Accountancy of payments and outcome of equipments 

4 Movements of equipments 

Accountancy of payments 

Accountancy of workers’ outcome 

5 

Description of fee and the fee systems in accommodation companies 

Necessary cutting of fee 

Calculation of fee and its accountancy 

Accountancy of processes about the lingering objects 

6 

Activation of lingering objects 

Accountancy of outcome about the lingering objects 

Valuation of the lingering objects 

7 

8 

9 

MID-TERM EXAM 

Accountancy of processes about the lingering objects 

Amortization processes of lingering objects. 

Reevaluation in lingering objects 

Some special situation about the lingering objects 

Using foreign resources and their accountancy 

Classification of foreign resources 

Accountancy of debt finance 

Accountancy of the bank credit 

Accountancy of commercial debts

10 

11 

12 

13 

14 

Accountancy of bond debt 

Processes of end of term inventory 

Processes of the end of term 

Appliance 

Financial reports 

Aims and features of financial reports 

Preparing the balance sheet 

Preparing income table 

Adding financial tables 

Accountancy of changing in foundation and cash 

Commercial companies 

Processes of personnel companies and their accountancy 

Processes of cash companies and accountancy 

Delivery of income-loss and their accountancy 

Processes of income delivery in personal companies 

Processes of income delivery in cash companies 

Table of the income delivery 

FINAL EXAM 


1 

2 

3 

4 




Full 

Contri 

bution 

Providing information about the basic financial tables X 

Doing financial analysis and making comments. X 

Learning the account plan of accommodation companies. X 

Providing information about business budget. X 

Prepared by : Date :


Front Office Management I 

Semester 

Theoretic 

Hour 


SCHOOL OF TOURISM NAD HOTEL MANAGEMENT 


Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor Assist. Prof. Dr. Oktay Emir 



Course Aim 

Course Goals 




Web : 

Mail : 

Web : 

The aim of this course is to provide students with a comprehension of the function, the 

importance and the management of reception department in accommodation companies. 

1. Providing general information about accommodation companies 

2. Teaching the students reception and reception management notions. 

3. Teaching organization of the reception department. 

4. Teaching the scope and content of reception service in accommodation 

companies. 

5. Giving information about the types of rooms and techniques of selling rooms in 

accommodation companies. 

6. Showing the register processes and reception of guests. 

7. Teaching the registration of customer accounts. 

1. He/she has general information about accommodation companies. 

2. He/she learns the reception and reception management notions. 

3. He/she learns the organization of the reception department. 

4. He /she learns the scope and content of reception service in accommodation 

companies. 

5. He/she has information about the types of rooms and techniques of selling rooms 

in accommodation companies. 

6. He/she learns the register processes and reception of guests. 

7. He/she learns the registration of customer accounts.




Lecture 


Course Textbooks: 

1. Şener, B. (2006), Konaklama İşletmelerinde Önbüro Yönetimi, Ankara, Detay 

Anatolia Akademik Yayıncılık Ltd. Şti. 

Recommended Resources: 

10. Eraslan, N. (2004), Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi, 

Ankara, Detay Anatolia Akademik Yayıncılık Ltd. Şti. 

11. Gökdeniz, A. ve Dinç, Y. (2007), Konaklama İşletmelerinde Önbüro 

Operasyonları ve Yönetimi (Örnek Önbüro Modülleri), Ankara, Detay Anatolia 

Akademik Yayıncılık Ltd. Şti. 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Industry of Accommodation 

Subjects 

1 

─ Accommodation Notion 

─ Historical development of accommodation companies 

Classification of accommodation companies. 

2 

─ Actual accommodation companies 

3 

4 

5 

6 

7 

8 

─ Assistant accommodation companies 

Description of hotel company and explaining the features of hotel companies 

Classification of hotel companies 

Overview to reception departments in accommodation companies 

─ Place and importance of reception 

─ Explanations of basic and occupational features of the staff in accommodation companies. 

Features of the staff in accommodation companies. 

Explanation of duties and responsibilities of the staff. 

Staff Notion in reception department 

Planning of labor force in reception department. 

Designation of labor in reception department 

Explanation of labor analysis process in reception department. 

MID-TERM EXAM 

The process of staff choice, engagement and familiarization. 

Valuation of labor and staff in reception department. 

Valuation of success, pricing and conferment.

9 

10 

11 

12 

13 

14 

Work change and dismissing in reception department. 

The systems which are used in reception department 

─ Manual system 

─ Mechanic system 

- Rack notion in mechanic system 

─ Overview to computerized system. 

The systems used in reception department 

─ Usage area of computers in reception department. 

─ Modules and computerized system in reception department. 

- Reservation module 

- Reception module 

- Front cash module 

─ Other areas in which computers are used 

Working hours in reception department 

─ morning shift committed processes 

─ evening shift and committed processes 

─ night shift and committed processes 

Forecasting about room-fullness in reception department 

Types of reservation arrival in reception department 

Types of reservation in reception department 

Acceptance and confirmation of reservation in reception department 

Change and cancellation of reservation 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 


Capability of recognizing and interpretation of the accommodation companies and 

tourism sector. 

Capability of working in reception department. 



Full 

Contri 

bution 

Capability of effective communication with customers X 

Capability of forecasting the demands of the customers and providing satisfaction. X 

Capability of developing strategies which increase sale by following the fullness 

proportion in accommodation companies. 

Capability of describing, commenting and solving the problems about reception. X 

Capability of following and actualization of processes of customers’ account. X 

X 

X 

X

8 Capability of providing the security of the customer. X 

9 

Capability of using the required techniques, abilities and tools for reception 

appliances. 

10 Capability of representing the company as possible. X 

Prepared by: Assist. Prof. Dr. Oktay EMİR Date: 20.08.2009 

X


Housekeeping Management I 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor Assist. Prof.Dr. Oktay Emir 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Web : 

Mail : 

Web : 

Give general information about housekeeping services, Give guidance to students about 

how cleaning activities in housekeeping services performed more effectively under 

administration. 

1. To provide information about the concept and scope of housekeeping services; 

2. To provide information on the creation of quality standards in housekeeping service 

department 

3. Make the students grasp the importance of housekeeping services management in 

accommodation business 

4. Teach role of the elements of cleanliness, hygiene, sanitation and decoration on 

customer satisfaction 

5. Describe the impact of activities conducted in housekeeping services to sales and 

sales strategy. 

1. Provides basic information about the concept and scope of housekeeping services. 

2. Provides information about creation of quality standards in housekeeping services 

department. 

3. Makes the students to grasp the importance of housekeeping services in 

accommodation business. 

4. Teaches roles of cleanliness, hygiene, sanitation and decoration on customer 

satisfaction. 

5. Teaches the effects of the activities conducted in housekeeping services on sales and 

sales strategy. 


1. Seymen, O.A. ve Gül, M.K. (2004), Konaklama İşletmelerinde Çağdaş Kat 

Hizmetleri Yönetimi, Ankara, Detay Anatolia Akademik Yayıncılık Ltd.Şti. 


1. Kozak, M.A (2006), Otel İşletmelerinde Kat Hizmetleri Yönetimi, Ankara, Detay 

Anatolia Akademik Yayıncılık Ltd.Şti.


Lecture 


Theoretical expression, Questions and Answers 


Sign (x) 



1. Quiz X 40 

2. Quiz 



Week 

Conceptual Analysis of 

Subjects 

− Meaning and Importance of Housekeeping Management 

− Areas which dealt with Housekeeping Management 

1 Analysis of Housekeeping Management with its Main Lines 

− Meaning, Importance, Scope, Working Principles of Housekeeping Management in Accommodation 

Business 

− The importance and the place of Housekeeping Management in Accommodation Business 

Planning Process of Housekeeping Management 

− Creating Service Quality standards on Housekeeping 

2 − Determine Unit’s, who are working in Housekeeping, Mission Responsibilities 

− Establish Cleaning and maintenance programs 

− Creating Efficiency Standards for Housekeeping employees 

Planning Process of Housekeeping Management 

3 

− 

− 

Determination of equipments, Material Types and Quantities in Housekeeping Department 

Planning of Budget and Budget Control in Housekeeping 

− Application Study in Housekeeping Department for Introducing Activities 

Organization Process in Housekeeping Management 

4 

− 

− 

Determination of Duties and Responsibilities in Housekeeping 

Creating Organization Chart in Housekeeping 

− Introducing Duties and Responsibilities of Staff who are working in Housekeeping Department 

Analysis of Internal Affairs in Housekeeping Department 

5 Oriented Study on Cleaning Customer Room 

6 

7 

8 

Analyzing Intergovernmental Relations in Housekeeping Department 

− Relations with Senior Management 

− Relations with Front Office Department 

− Relations with Accounting Department 

MID-TERM EXAM 

− Relations with Technical Services Division 


− Relations with the Department of Purchase 

− Relations with the Security Department

9 

10 

11 

12 

13 

14 

− Relations with the Department of Dining 

− Relations with Marketing Department 


− Relations with Department of Human Resources 

− Relations with the Department of Recreation Activities 

Oriented study for providing relations between Intergovernmental Departments 

Control Process in the Housekeeping Services Management 

− Control Process Steps in Housekeeping 

− Job Control in Housekeeping 

− Budget Control in Housekeeping 

Control Process in the Housekeeping Services Management 

− Control the Purchase Process in Housekeeping 

− Storage and Stock Control in Housekeeping 

− Labor Costs Control in Housekeeping 

− Performance Control in Housekeeping 

Programming Jobs in Housekeeping Services Management 

Application about Cleaning Public Areas in Housekeeping Services Management 

Application about Cleaning Wooden Surfaces in Housekeeping Services Department 

Application about Cleaning Glass Surfaces in Housekeeping Services Department 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 

8 


Ability to determine the scope of activities in Housekeeping Services in 

Accommodation business 



The ability to design business processes in Housekeeping services x 

The ability to work as Housekeeping Services manager in Accommodation 

business 

Ability to solve problems in Housekeeping services x 

x 

Full 

Contri 

bution 

Professional and ethical responsibility x 

To make room design and decoration with international standards x 

To determine rules of hygiene and sanitation in Accommodation business x 

Ability to use techniques, capabilities and tools required for Housekeeping 

Services’ applications 

Prepared by: Assist. Prof. Dr. Oktay EMİR Date: 20.08.2009 

x 

x





Automation Systems in Hospitality Enterprises I 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 


SOYBALI 



Mail : 

Web : 

The aim of course is to help hospitality students learn and practice the appropriate 

automation systems and softwares, especially designed for booking, check-in, check-out 

procedures and keeping customers’ accounts and records, used in hospitality 

establishments. 

This course offers systematic practice of softwares and computer systems used in tourism, 

travel and hospitality management. It enables students to understand and use these systems 

in hospitality enterprises during their work placements and then through their working life 

after graduation. 

It is expected that students will learn and practice special softwares for hospitality 

operations effectively.

Course Basic and Auxiliary 

Contexts 


Lecture 



12. Türksoy, A. (1998) Ağırlama Endüstrisinde Bilgisayar Sistemleri, Turhan 

Kitabevi, Ankara. 

13. Braham, B. (1995) Otel ve Mutfak Endüstrisinde Bilgisayar Sistemleri, Cassel 

Educational Ltd., MEB yayınları: 2923, Ankara. 

14. Batman, O., Zengin, B., Demirkol, Ş., Çayır, C., Demirtaş, N., Yıldırgan, R. 

(2001) Konaklama İşletmelerinde Önbüro Yönetimi ve Önbüro Otomasyon 

Sistemleri, Ed. Zengin, B., Değişim Yayınları, Adapazarı. 

15. Fidelio, Sentez ve çeşitli yazılım kullanım kılavuzları 



Theoretical Lectures, Hands-on practices 



Sign (x) 



1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Subjects 

1 

Computer use and its importance in Tourism industry 

The basic reasons why computer systems are used in Tourism industry 

The areas where computer systems are used in Tourism industry 

The restrictions in computer use in Tourism industry 

Reservation Management Systems 

2 Historical development process of computer reservation systems 

Central Reservation Systems (CRS) and its process 

Reservation systems in hospitality enterprises 

Room Management System 

3 Customer Account Recording Systems 

Accounting Procedures 

Invoicing, and Check-out procedures 

Hospitality Management System 

Point of Sales Systems (POS) and its process 

4 

Customer follow-up systems 

Telephone and Security systems 

Electronic locking, Energy Management systems 

Auxiliary Services 

Food & Beverage Management Systems 

5 

Computer use in Food & Beverage Management services 

ECR Systems (Hardware and Software) 

Other computer applications

6 

7 

8 

Menu Management 

Yield Management 

Beverage Distribution and Control systems 

Food Control Systems 

MID-TERM EXAM 

Accounting Management Systems 

Computer use in Accounting 

Revenue Management and Accounts receivables follow-up systems 

Payroll Systems 

Financial management 

9 Individual and institutional reservation and sales systems through internet 

10 Research and Practice, Various Software logics 




14 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 



Full 


bution 

Understanding the importance of automation systems in hospitality enterprises. X 

Comprehending the usage areas of computers systems in hospitality enterprises 

and their functions and importance for the departments. 

Ability to conduct research on computer systems used in the sector and prepare a 

presentation. 

Understanding the basic logics of different hospitality automation softwares. X 

Understanding words, phrases and terms related to automation systems. X 

Ability to be able to understand and use international hospitality automation 

softwares in English 

Ability to face problems in automation systems effectively and solve it in a 

positive manner to maintain customer satisfaction 

Prepared by : Asist. Prof. Dr. Hasan Hüseyin SOYBALI Date: 20.08.2009 

X 

X 

X 

X


Food and Beverage Management 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Proficiencies 

Mail : 

Web : 

Mail : 

Web : 

Students receive an overview of food and beverage operations and management. Topics 

include careers, equipment layout and décor, menu planning, management development, 

customer service, purchasing, receiving, and storage. 


1. Explaining the basic notions about catering firms. 

2. Teaching the notions about management and management functions at food and 

beverages firms. 

3. Giving information about food and beverage firm organizational structure and 

job definition. 

4. Making them realize the importance and teaching hygiene and sanitation 

practices at food and beverage firms. 

5. Teaching the notion of nutrition and nutritional concepts, and making them 

realize the importance of knowing these concepts at food and beverage firms. 

6. Teaching menu and menu contents, and preparing them. 


1. Have the knowledge of explaining the basic notions about catering firms. 

2. Have the information of food and beverage firm organization and the jobs in this 

organization and explain them. 

3. Have the ability to make personnel apply hygiene and sanitation practices at food 

and beverage firms. 

4. Recognize and express the notion of nutrition and nutritional concepts, and 

realize the importance of these concepts and at food and beverage firms. 

5. Have the information about menu and menu contents, and prepare and teach 

them.




Lecture 



Week 

1 

2 

Suggested resources : 

16. Aktaş, A. ( 2001)Yiyecek ve İçecek Yönetimi. Antalya: Livane Matbaası 

17. Türksoy, A. (1997) Yiyecek İçecek Hizmetleri Yönetimi. Akara: Turhan 

Kitapevi 

18. Sökmen, A. ( 2003) Yiyecek ve İçecek Yönetimi. Ankara: Detay Yayıncılık 



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


Subjects 

The levels of management and the various production and service positions in a 

food and beverage operation. 

Professional Guest Services 

Cultural Influences in Food 

Food Preparation (Practical) 

Food, Beverage and Labour Cost Control 

3 Trends and Issues in Tourism 

4 Sanitation 

5 

6 

7 

8 

The Craft and Skills of a Bartender 

Beverage Sensory Development and Theory 

Gastronomic Principles 

Hospitality Accounting 

Restaurant Marketing Leadership 

Restaurant Dining Room Operations and Principles 

Dining Room Theory 

MID-TERM EXAM 

Preparation 

Speaking with Confidence

9 

10 

11 

12 

13 

14 

Financial Management 

Menu Management 

Human Resources Management 

Marketing in terms of providing guest pleasing service and the elements and importance of feasibility 

studies, marketing importance of feasibility studies, marketing research, and marketing plans. 

Business Communications 

The Art of Eating and Dining 

Leadership and Group ‘Dynamix’ 

Restaurant Externship Capstone Project 

Independent Restaurant Applied Service Management/Externship 

Liability Risk Management and Guests Services 

Elevating the Service Experience 

FINAL EXAM 


1 

2 

3 

4 

5 


Having the information about the notions of food-beverage companies. 

The capability of recognizing and explaining the organization and organizational 

duties in food and beverage companies. 

Having the information and the ability to make personnel apply hygiene and 

sanitation practices at food and beverage firms. 

Recognizing and expressing the notion of nutrition and nutritional concepts, and 

realizing the importance of these concepts and at food and beverage firms. 

Having the information about how to prepare a menu and types of menu and the 

ability to teach them. 




X 

X 

Full 

Contri 

bution 

X 

X 

X


Tourism Economy 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 


Accommodation Management 

Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

It provides the postgraduates of Tourism and Hotel Management with a comprehension 

of the economical effects of tourism sector on general economy. 

It provides the students with: 

1. Information about the general structure of tourism sector 

2. Comprehension of tourism supply and its general characteristics 

3. Comprehension of tourism demand and its general characteristics 

4. Comprehension of the financial and real economical effects of tourism 

5. Comprehension of price formation in tourism sector and types of market 

6. Information about the factors effecting the balance in tourism sector 

Students : 

1. Explain the general structure of tourism sector 

2. Know the elements which engender supply and demand and explain the general 

characteristics of supply and demand 

3. Know and explain the financial and real economical effects of tourism 

4. Explain price formation in tourism sector and types of market 

5. Know the factors effecting the balance in tourism sector and analyze their effects 


2. Olalı, H. ve Timur, A. (1988), Turizm Ekonomisi, İzmir, Ofis Matbaacılık Şti. 

Suggested Sources: 

19. Lundberg, D.E., Krishnamoorthy, M. ve Stavenga, M.H. (1995), Tourism 

Economics, New York: John Wiley & Sons, Inc. 

20. İçöz, O. Ve Kozak, M. (2002), Turizm Ekonomisi, Ankara, Turhan Kitabevi 

21. Yağcı, Ö. (2003), Turizm Ekonomisi, Ankara, Detay Yayıncılık. 

Theoretical expression, Question and Answer



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

General Approach to Tourism 

Subjects 

− Tourism and Tourism Science 

1 − Tourism and the Description of the Tourist 

− Development of Tourism and the Reasons for its development 

− Classification of Tourism 

Tourism Supply and Analysis of the Supply 

2 − Description of Tourism Supply 

− Classification of Touristic Supply Data 

Tourism Supply and Analysis of the Supply 

3 − The Function of Touristic Supply 

− Features of Tourism Supply , Analysis of Tourism Supply and Analysis Methods 

Tourism Demand 

4 − Description of Tourism Demand and its Features 

− The Factors Effecting Tourism Demand 

Tourism Demand 

5 

− 

− 

The Function of Touristic Demand 

Theoretical Explanation of The Methods in Connection with Estimation and Planning of Touristic 

Demand 

The Monetary Economical Effects of Tourism 

6 − The Effect of Tourism on Balance of International Payments 

− The Income Effect of Tourism 

MID-TERM EXAM 

7 

The Monetary Economical Effects of Tourism 

8 − The Effect of Tourism on Internal Prices 

− The Effect of Tourism on State Incomes 

The Real Economical Effects of Tourism 

9 

− 

− 

The Effect of Tourism on Employment 

The Effect of Tourism on Sectors 

− The Infrastructure Effect of Tourism 

Price Formation in Tourism Sector 

10 − Equilibrium Price in Tourism Sector 

− Types of Market in Tourism Sector

− Price Formation within the Sector 

The Factors Effecting The Balance in Tourism Sector 

11 

− 

− 

Economic Distress in Tourism Sector 

Cash Items 

− Having Real Characteristics 


12 − Inflation Problem in Tourism Sector 

− Effect of Money Operations on Tourism 


13 − Effect of International Crises on Tourism 

14 



1 

2 

3 

4 

5 

6 

7 




The ability of identification and interpretation of tourism sector x 

The ability of designing a system, a part or a process to fulfill the requirements x 

The ability of working in interdisciplinary teams x 

The ability of describing, formulating and solving tourism-related problems x 

Consciousness of vocational and ethical responsibility x 

The ability of active communication ( in Turkish and English) x 

Knowledge about modern problems x 

8 Consciousness of necessity of lifelong learning x 

9 

10 

The ability of using techniques, capabilities and tools necessary for tourism 

practices 

To bring up graduates who know the place, effect and role of tourism sector in 

general economy 

Prepared by: Assist. Prof. Dr. Ahmet BAYTOK Date: 20.08.2009 

x 

Full 

Contri 

bution 

x





Vocational Foreign Language (English) III 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

III 3 0 3 3 4 English Compulsory 


Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 


SOYBALI 



Mail : 

Web : 





to understand and respond in English to an international clientele and staff in hotels, 

restaurants and kitchens. 


situation. 


22. Majure, R., vd. (1992) English for Food&Beverage Service Staff, Ministry of 

Tourism and ILO, Ministry of Tourism Publications, Ankara, Turkey. 



2. Sarah R. Labensky and Alan M. Hause (1999) On Cooking: A Textbook of 

Culinary Fundamentals, Prentice Hall, New Jersey, USA. 


Questions & Answers



Week 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

MID-TERM EXAM 


Sign (x) 



1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


a. Handling cash 

b. The mini bar 

c. A continental breakfast 

d. Ordering beef and veal 

e. Two whiskies on the Rocks 

f. A birthday party 

g. Diner for two 

h. Ordering lamb and mutton 

i. The ice machine 

j. Ordering pork 

k. Fresh lemonade and a Fruit basket 

l. A pot of coffee and four cups 

m. The French/English Menu 

n. Cheese and Bread 

o. Appetizers for five 

p. Green Pea Soup 

q. Rice, Pasta and Curry Dishes 

r. Omelets, Soufflés and Crepes 

s. More Turkish dishes 

t. Salad and dressing 

u. Chinese shrimps with pineapple 

v. Vegetable dishes 

w. Fried chicken and French fries 

x. Ordering breakfast by phone 

y. Ordering desserts 

z. Food safety and sanitation 

aa. Nutrition 

bb. Recipes and menus 

cc. Kitchen tools and equipment 

dd. Kitchen staples 

ee. Dairy products 

ff. Principles of cooking 

gg. Stocks and sauces 

Subjects

11 

12 

13 

14 

FINAL EXAM 

hh. Soups 

ii. Principles of meat cookery 

jj. Beef, veal, lamb, pork, poultry, game 

kk. Fish and shellfish 

ll. Eggs 

mm. Fruit and vegetables 

nn. Potatoes, grains, pasta, sandwiches, Hors D’oeuvre and canapés 

oo. Baking 

pp. Desserts 

qq. Presentation 

rr. Measurement and conversion charts 


1 

2 

3 

4 

5 

6 

7 



visitors and staff in working environment at food and beverage enterprises and 

kitchens. 

Ability to speak English fluently while interacting with foreign visitors and staff in 

working environment at food and beverage enterprises and kitchens. 

Ability to write and take notes in English effectively while interacting with foreign 

visitors and staff in working environment at food and beverage enterprises and 

kitchens. 

Understanding how to write letters, faxes and emails effectively during hospitality 

and food and beverage and kitchen operations. 

Understanding words, phrases and terms related to tourism, hospitality, food, 

beverage and kitchen operations. 

Ability to be able to understand and use hospitality, food, beverage and kitchen 

automation softwares in English 






X 

X 

X 

Full 

Contri 

bution 

X 

X 

X 

X

Code und Name 

Fremdsprache ( Deutsch) III 

Semester 




Stunde 

Theorie 

Stunde 

Praktik 

Gesamtstun 

de 




Fachart : 

Pflicht - / 

Wahlfach 

III 4 0 4 3 3 Deutsch / Türkisch Wahlfach 

Vorbedingung 


Fachhelfer - 


Fachzweck 

Fachziele 



Grund– und 


für Fach 


für Fach 

- 


Web : 

Mail : 

Web : 








- sich selbst und andere vorstellen 

- jemanden nach Beruf fragen und eigenen Beruf sagen 

- jemanden nach Abfahrt und Ankunft von einem Bus fragen und antworten 

- jemanden fragen wo er wohnt und arbeitet 

- jemanden fragen, woher er kommt und wohin er fährt 

- jemanden nach Anschrift eines Hotels fragen 

- jemanden fragen ,wie man in ein Hotel fährt 

- jemanden nach Preis von etwas fragen und darauf antworten 

Grundlehrbuch : Passwort Deutsch 1-3 

Hilfsbücher : Auf Deutsch gesagt 1- 4 / Studio d A I / Deutsch für Ausländer 

I - 2 Berliner Platz I - 2 / Deutsch für junge Türken 1-3 / Zimmer frei Herzlich 

willkommen - Deutsch in Hotellerie & Gastronomie / ferner Casetten und CD’s von 

Lehrbüchern 



Auswertungs 

grössen 

Wenn ja , 

Kreuzen Sie 

als (X) an ! 

1. Zwischenprüfung x 25 






x 50 

Woche 

Themen 

Beispiele und Übungen über Adjektivdeklination und den Gebrauch von Fragewort ‘ welcher usw. 

1 ‘ / sprechen über Farben und Größen 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 

14 

Beispiele und Übungen über Adjektiv komparation sowie Komparativ und Superlativ - / 

sprechen über Kleider 

Zeitformen (3) Beispiele und Übungen über Gleichheit und Unterschied zwischen Perfekt und 

Plusquamperfekt - zweite Zwischenprüfung (mündlich) 

Beispiele und Übungen über Vergleichsätze sowie ‘’ so … wie …. , …. als …. , je …. , desto 

……‘’ / ein Kleid beim Geschäft kaufen 

Im Atelier für Mode und Design / Kleidung einkaufen / Farben, Größen 

den Menschenkörper und die Krankendheiten vorstellen / ein Rezept verstehen und erklären / 

Inseratschilder und Arztvisitenkarten erklären 

Wiederholung von erzählten Themen / I. Zwischenprüfung ( schriftlich ) 

Im Lebkuchenhaus / Projekte präsentieren / Stadt und Land / argumentieren und 

vergleichen / Komparativ / aus, bei, von, zu + Dativ 

Stadt- und Landleben / Pendeln und wie? / Arbeiten in Basel / Basel international 

Personalpronomen : Dativ 

Verkehrsmittel / in der Arbeitswelt / Komparativ und Superlativ (2) 

Nationalitäten und Sprachen / Zeitungsnachrichten / aus der Basler Zeitung 

Wiederholung von erzählten Themen / II. Zwischenprüfung ( mündlich ) 

Vergleichsätze ( 2 ) : so … wie … , ….. als ….. und je ….. , desto …… . 

Wiederholung von erzählten Themen / Vorbereitung auf Prüfung am Ende von Wintersemester 

(Finalprüfung )

Beziehung mit Lernausgaben von Unterricht 

1 

2 

3 

4 

5 



kein teils 

Zimmerreservierung x 

Orientierung in der Stadt x 

Projekte präsentieren x 

Kleidung einkaufen x 

Waren, Pesonen ,Hotels und Länder vergleichen x 


Voll 

Anteil


Foreign Language (Russian) III 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

III 4 0 4 3 3 Russian Elective 





Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 


Web : 

Mail : 

Web : 

Intensifying Russian grammar. Meeting Russian culture. 

1. Introduction to tenses. 

2. Using Adjectives and verbs. 

3. Learning location and aim prepositions. 

4. Using conjunctions. 

5. Meeting Russian culture and learning information about Russia 

1. Begins tenses. 

2. Uses Adjectives and verbs. 

3. Learns location and aim prepositions. 

4. Use conjunctions. 

5. Meets Russian culture and learns information about Russia 



2. Start 1-2. Sözlük, 1986; 





Course book, Workbook, Dictionary, Additional materials, CD player, Web sites



Week 

1 

2 

3 

− Imperative. 

− Subjection 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 

− Roof of verbs. 

− Reflexive Verbs 

-------- 


Adjective Verbs: 

4 − Making adjective verbs. 

− Using adjective verbs. 

Adverbial Verbs: 

5 − Making and using adverbial verbs. 

6 

7 

8 

9 

10 

11 

12 

Prepositions: 

− Propositions telling location. 

− Propositions telling aim. 

− Form of Propositions. 

---------- 

MID-TERM EXAM 


Project etc.) 


Propositions introducing connected sentences. 

Conjunctions. 

Subjects 

Days. 

Months. 

Seasons. 

General information about Russian, Russian culture and capital city.

13 

14 

Education in Russia, leading universities and science places. 

FINAL EXAM 


1 

2 




Using verbs Making adjective verbs and adverbial verbs. Using Conjunctions. X 

Getting info about Russia. X 


Full 

Contri 

bution


Organizational Behavior in Tourism 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

IV 2 0 2 2 3 Turkish Compulsory 


Instructor Assist. Prof. Dr. Ahmet BAYTOK 



Course Aim 

Course Goals 


Outs and 

Proficiencies 



Mail : ahmetbaytok@aku.edu.tr 

Web : 

Mail : 

Web : 

Makes Tourism and Hospitality Management students be informed about main topics 

which are in the scope of organizational behavior. 

1. Makes students be aware of academic basis of organizational behavior. 

2. Makes students be informed about organizational behavior subjects. 

3. Makes students be informed about solution propositions about issues related with 

organizational behavior in tourism enterprises 

1. Explains the notion of organizational behavior and topics related and their 

importance 

2. Evaluates tourism enterprises in the scope of issues related with organizational 

behavior 

3. Offers solutions for probable problems to occur in tourism enterprises 

Course textbook: 

4. Özkalp, E. ve Kırel, Ç. 2001, Örgütsel Davranış, ETAM A.Ş., Eskişehir 

1. Kreitner, R. ve Kinicki, A. 1998 Organizational Behavior, 4. Ed., McGraw-Hill. 

Suggested readings: 

2. Eren, E. 2000, Örgütsel Davranış ve Yönetim Psikolojisi, 6.B., Beta Basım 

Yayım A.Ş., İstanbul. 

3. Erdoğan, İ. 1983, İşletmelerde Davranış, İstanbul Üniversitesi Yayın No: 3077, 

EvrimOfset, İstanbul.


Lecture 



Sign (x) 

1. Quiz x 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Subjects 

1 

Introduction to Organizational behavior and academic basis of organizational behavior 

─ Behavior sciences 

─ Generalizations about behavior 

─ Who is a manager and what does s/he do? 

Techniques for researching organizational behavior 

2 

─ Evaluation of research 

─ Method in organizational behavior science 

─ Planning research, data collecting and its techniques and evaluation 

Individual and personality in organization 

─ The nature of personality and importance of it in business life 

3 

─ The factors affecting the formation of personality 

─ Harmony of job and personality 

─ Individual and personality in tourism enterprises 

Attitudes and job satisfaction 

4 

─ Components of attitude 

─ attitudes related with job and job satisfaction 

─ Attitude and job satisfaction in tourism enterprises 

The basis of individual differences; characteristics, skills and learning 

─ Demographic characteristics 

5 

─ Skills 

─ How humans learn 

─ Shaping behavior 

─ Sample practices in tourism enterprises 

Group and group processes in organizations 

─ The notion of group and its importance in organizations 

6 

─ Group types 

─ Managing groups in organization 

─ Groups in tourism enterprises and managing them 

7 

MID-TERM EXAM 

8 ─ The notion of motivation 

Motivation processes and theories in organizations 

─ The process of motivation 



Rate

9 

10 

11 

12 

13 

14 

─ Theories for motivation 

─ motivation practices in tourism enterprises 

Conflicts in organizations 

─ the notion of conflict 

─ Understanding conflict process 

─ reasons of conflict 

─ Conflict matters in tourism enterprises and solution offers 

Organizational stress and managing it 

─ sources of organizational stress 

─ managing organizational stress 

─ Precautions to be taken to prevent stress 

─ stress management in tourism enterprises 

Organizational environment and technology 

─ Organizational environment and factors forming it 

─ Reactions that organizations show to their environments 

─ Technology and organization 

─ Environment and technology relation of tourism enterprises 

Organizational change 

─ Reasons of change 

─ ways to overcome the resistance to change 

─ planned organizational changing process 

─ organizational change in tourism enterprises 

Developing organization 

─ The notion of organization development and approaches 

─ techniques of organization development process 

─ organization development and its process in tourism enterprises 



1 

2 

3 

4 

5 

6 




Full 

Contri 

bution 

The ability to recognize and interpret tourism sector X 

The ability to design a system, part or process in a way to meet the requirements X 

The ability to work in interdisciplinary teams X 

The ability to define, formulize and solve problems related with tourism X 

Consciousness of vocational and ethical responsibility X 

The ability to communicate efficiently (Turkish and English) X

7 

Information about the problems of the times X 

8 The awareness of necessity of life long learning X 

9 

The ability of realization of organization and individual behaviors in tourism 

enterprises 


X


Front Office Management II 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor Assist. Prof. Dr. Oktay EMIR 



Course Aim 

Course Goals 


Outs and 

Proficiencies 



Mail : 

Web : 

Mail : 

Web : 

The aim of the course is to make the students learn the importance and management of 

front office section and learn the mechanism of the section 

1. To provide students with general information about hospitality enterprises 

2. To make students learn the notions of front office and front office section 

3. To teach organization of front office sections in hospitality enterprises 

4. To teach the scope and content of front office services in hospitality enterprises 

5. To give information about room types and techniques about how to sell rooms 

6. To show guest reception and registration processes in hospitality enterprises 

7. To teach how to keep client accounts 

8. Guidance regarding providing customer safety 

1. Provides students with general information about hospitality enterprises 

2. Makes students learn the notions of front office and front office section 

3. Teaches organization of front office sections in hospitality enterprises 

4. Teaches the scope and content of front office services in hospitality enterprises 

5. Gives information about room types and techniques about how to sell rooms 

6. Teaches guest reception and registration processes in hospitality enterprises 

7. Teaches how to keep client accounts 

8. Guides regarding providing customer safety 


3. Şener, B. (2006), Konaklama İşletmelerinde Önbüro Yönetimi, Ankara, Detay 

Anatolia Akademik Yayıncılık Ltd. Şti. 


23. Eraslan, N. (2004), Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi, 

Ankara, Detay Anatolia Akademik Yayıncılık Ltd. Şti. 

24. Gökdeniz, A. ve Dinç, Y. (2007), Konaklama İşletmelerinde Önbüro 

Operasyonları ve Yönetimi (Örnek Önbüro Modülleri), Ankara, Detay Anatolia 

Akademik Yayıncılık Ltd. Şti.


Lecture 



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Subjects 

Reception section processes in hospitality enterprises 

1 Consierge section processes in hospitality enterprises 

2 

3 

4 

5 

6 

7 

8 

9 

Switchboard section processes in hospitality enterprises 

Front cash section processes in hospitality enterprises 

Explanation of room types in Hospitality enterprises 

Room sales in hospitality enterprises 

─ phases of room selling 

─ room selling techniques 

─ procedures to be followed in room sales 

─ the ways to increase room sale 

Relations between personnel and guest in front office part 

─ Relations through reservation process 

─ Relations in reception process 

─ Relations through the period of accommodation of guest 

Practically displaying guest- personnel relations in front office department 

Explanation of guest groups and guest types in hospitality enterprises 

Analysis of guest expectations and guest complaints in hotel enterprises 

Practically displaying guest expectations and complaints with examples 

Explaining behavior modes of front office personnel against extraordinary events and situations 

MID TERM EXAM 

Analyzing introspection relations in front office section 

─ relations between reservation- reception 

─ relations between reception-front desk 

─ relations between reservation-front desk 

─ relations between reservation-consierge-reception- front cash ve switchboard 

The relationship of front office section with other sections 

─ relations with top managers 

─ relations with housekeeping section 

─ relations with food beverage section 

─ relations with accounting section

10 

11 

12 

13 

14 

─ relations with sales and marketing section 

The relationship of front office section with other sections 

─ relations with personnel section 

─ relations with purchasing section 

─ relations with technical section 

─ relations with security section 

─ relations with subsidiary sections 

Guest accounts and payment types in front office section 

─ guest accounts and its types 

─ peculiarities of guest accounts 

─ discount types on guest accounts 

─ payment types of guest accounts 

─ things to be careful in payment of guest accounts 

Security in front office section 

─ Points to be considered for providing security for guests 

─ Security provision for guest (against fire, terror and bomb denunciation, accidents etc.) 

─ Protecting the properties of guest 

Things necessary to be known by front office personnel about vocational safety 

Mid term general evaluation 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 




The ability to recognize and interpret tourism sector and hospitality enterprises X 

The ability to work in accordance with front office mechanism X 

Full 

Contri 

bution 

The ability to communicate efficiently with customer X 

The ability to guess customer demands and wishes beforehand and providing 

contentment in this sense 

The ability to produce strategies to increase sales by watching occupancy in 

hospitality enterprises 

The ability to define, interpret and solve problems about front office X 

The ability to operate and follow guest accounts in the enterprise that will be 

worked in 

8 The ability to provide customer safety in the enterprise worked in X 

X 

X 

X

9 

The ability to use necessary techniques, skills and instruments for front office 

operations 

10 The ability to represent the enterprise best in front office section X 


X





Automation Systems in Hospitality Enterprises II 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 


SOYBALI 



Mail : 

Web : 

The aim of course is to help hospitality students learn and practice the appropriate 

automation systems and softwares, especially designed for booking, check-in, check-out 

procedures and keeping customers’ accounts and records, used in hospitality 

establishments 

This course offers systematic practice of softwares and computer systems used in 

tourism, travel and hospitality management. It enables students to understand and use 

these systems in hospitality enterprises during their work placements and then through 

their working life after graduation. 

It is expected that students will learn and practice special softwares for hospitality 

operations effectively.


Contexts 


Lecture 



Week 


25. Türksoy, A. (1998) Ağırlama Endüstrisinde Bilgisayar Sistemleri, Turhan 

Kitabevi, Ankara. 

26. Braham, B. (1995) Otel ve Mutfak Endüstrisinde Bilgisayar Sistemleri, Cassel 

Educational Ltd., MEB yayınları: 2923, Ankara. 

27. Batman, O., Zengin, B., Demirkol, Ş., Çayır, C., Demirtaş, N., Yıldırgan, R. 

(2001) Konaklama İşletmelerinde Önbüro Yönetimi ve Önbüro Otomasyon 

Sistemleri, Ed. Zengin, B., Değişim Yayınları, Adapazarı. 

28. Fidelio, Sentez ve çeşitli yazılım kullanım kılavuzları (Fidelio, Sentez and 

various software guide books) 



Theoretical Lectures, Hands-on practices 



Sign (x) 



Rate 

1. Quiz X 30 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 

X 20 


Subjects 

1 Software 1. Setting-up software parameters related to users and the enterprise 

2 

3 

4 

5 

6 

Software 1. Hands-on Practice RESERVATIONS 

Taking reservation (New Reservation, Update Reservation, Groups, waitlists, Profiles) 

Software 1. Hands-on Practice FRONT DESK 

Software 1. Check-in customers who have made a reservation 

Software 1. Check-in walk-in customers 

Software 1. Arrivals, In-House Guests, Room Blocking, Messages, House Status, House Accounts 

Software 1 Hands-on Practice CASHIERING 

Software 1 Billings, Postings, Cashier Functions, Closing Cashier, Passer By customers, Quick Checkout, 

Receivables, Balance POS 

Software 1 Hands-on Practice ROOMS MANAGEMENT 

Software 1 Housekeeping, Out of Order/Service, Room Assignment, Room History, Overbookings 

Software 1 Occupancy Graph, Maintenance, Attendants 

Software 1 Hands-on Practice QUICK KEYS 

Software 1 Detailed availability, Control panel, Maximum availability, House status, Rate Plan 

Software 1 Room Search, Room Rack, Floor Plan, Information Book, Telephone Operator 

Software 1 Arrivals/Departures, Calculator, Log book, Currency Convert

7 

MID-TERM EXAM 

8 Software 2. Setting-up software parameters related to users and the enterprise 

9 

10 

11 

12 

13 

14 

Software 2. Hands-on Practice RESERVATIONS 

Taking reservation (New Reservation, Update Reservation, Groups, waitlists, Profiles) 

Software 2. Hands-on Practice FRONT DESK 

Software 2. Check-in customers who have made a reservation 

Software 2. Check-in walk-in customers 

Software 2. Arrivals, In-House Guests, Room Blocking, Messages, House Status, House Accounts 

Software 2 Hands-on Practice CASHIERING 

Software 2 Billings, Postings, Cashier Functions, Closing Cashier, Passer By customers, Quick Checkout, 

Receivables, Balance POS 

Software 2 Hands-on Practice ROOMS MANAGEMENT 

Software 2 Housekeeping, Out of Order/Service, Room Assignment, Room History, Overbookings 

Software 2 Occupancy Graph, Maintenance, Attendants 

Software 2 Hands-on Practice QUICK KEYS 

Software 2 Detailed availability, Control panel, Maximum availability, House status, Rate Plan 

Software 2 Room Search, Room Rack, Floor Plan, Information Book, Telephone Operator 

Software 2 Arrivals/Departures, Calculator, Log book, Currency Convert 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 




Understanding the importance of automation systems in hospitality enterprises. X 

Comprehending the usage areas of computers systems in hospitality enterprises 

and their functions and importance fort the departments. 

Ability to conduct research on computer systems used in the sector and prepare a 

presentation. 

Understanding the basic logics of different hospitality automation softwares. X 

Understanding words, phrases and terms related to automation systems. X 

Ability to be able to understand and use international hospitality automation 

softwares in English 

Ability to face problems in automation systems effectively and solve it in a 

positive manner to maintain customer satisfaction 


X 

X 

Full 

Contri 

bution 

X 

X


Food & Beverage Management II 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 



Mail : 

Web : 

Mail : 

Web : 

─ To give the basic notions related with service and service types 

─ To teach the notions about kitchen and kitchen practices 

─ To give information about bar, beverage production and management 

─ To teach practices about cost and cost controlling 

─ To teach practices about pricing and to make students comprehend them 

─ To teach practices of market analyzing and practices for food and beverage 

enterprises 

1. To give the basic notions about food-beverage enterprises 

2. To teach the concepts about management and management functions in foodbeverage 

enterprises 

3. To give information about organization forms and job definitions of foodbeverage 

enterprises 

4. To teach practices of hygiene and sanitation in food-beverage enterprises and 

express its importance 

5. To teach nutrition and notions about it and to make students understand the 

importance of knowing these in food-beverage enterprises 

6. To teach menu and kinds of menu and to prepare these 

1. Knowing and expressing the basic notions service and kinds of service 

2. knowing and to being able to teach notions related with kitchen and kitchen 

practices 

3. Knowing and explaining topics about bar, beverage production and management 

4. Knowing and expressing cost and cost controlling 

5. Knowing and applying practices about pricing 

6. Knowing how the market analyses are done for food beverage enterprises 

29. Aktaş, A. (2001)Yiyecek ve İçecek Yönetimi. Antalya: Livane Matbaası 


30. Türksoy, A. (1997) Yiyecek İçecek Hizmetleri Yönetimi. Akara: Turhan 

Kitapevi 

31. Sökmen, A. (2003) Yiyecek ve İçecek Yönetimi. Ankara: Detay Yayıncılık


Lecture 



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Nutrition and nutritional elements 

Subjects 

1 

- 

- 

The notion of nutrition 

Nutrition elements and nutrient groups 

- HACCP 

Menu and menu planning 

2 - Menu concept and menu types 

- Forming menu 

Menu and menu planning 

3 

- 

- 

Menu knowledge 

Beverage menus/lists 

- Menu developing 

Food beverage operations: purchasing and storage 

4 

5 

6 

7 

8 

- Purchasing and procedure of purchasing 

- Evaluating price and quality performance 

- Purchasing food 

- Purchasing beverages 

Food beverage operations: purchasing and storage 

- Receiving food 

- Storage and arrangement of food 

- Receiving beverages 

- Storage and arrangement of beverages 

Food beverage operations: production 

- Methods of food production 

- Methods of beverage production 

MID-TERM EXAM 

- Service of food beverage and its extent 

Food beverage operations: Service 

- Equipment used for food beverage service 

- Mice en place

Food beverage operations: Service 

9 - Methods of food beverage service 

Food beverage control 

10 

- 

- 

The aims of food beverage control 

Problems experienced in food beverage control 

- Fundamentals of controlling 

Food beverage control 

- Budgeting 

11 - Break- even analyses 

- Methods of controlling food 

- Methods of controlling beverage 

Quality management in food beverage operations 

12 

- 

- 

The definition and importance of quality 


- Systematic approach in quality management 


13 - Developing approaches for quality management 

- Examples of practice related with quality management 

FINAL EXAM 

14 


1 

2 

3 

4 

5 

6 


Knowing and being able to explain the basic notions about service and service 

types 



Knowing notions about kitchen and kitchen practices and the ability to teach them X 

The ability to know and express the topics about bar, beverage production and 

management 

The ability to know and explain the processes about cost and cost controlling X 

The ability to know and execute practices about pricing X 

Knowing how to do market analyses for food and beverage enterprises X 


Full 

Contri 

bution 

X 

X


Cost Accounting 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

To recognize and understand the notion of cost, which is one of the elements that the 

enterprises can develop strategies on, to maximize their profit, being one of the basic 

objectives of enterprises and, to learn the formation process of cost and, after learning 

how to calculate unit cost, to form an opinion about what kind of strategies could be 

developed on this element. Thus to comprehend cost, which is an information focused on 

and given importance utmost by enterprises, both with theoretical and practical 

examples. 

To make students recognize the notion of cost, learn the functions forming cost, to make 

them comprehend the importance and the meaning of cost, to make them learn how to 

calculate unit cost, to teach how to calculate cost in different production systems (order 

cost system, a single stage production system, multi-stage production system, etc.) 

1. Giving the terminology of cost accounting 

2. Understanding the benefits of cost accounting 

3. Learning the calculation methods of unit cost 

4. Making calculations about unit cost calculation on sample applications 

5. Bringing in the skill to form an opinion about whether the existing unit cost could be 

decreased or not and if it could be decreased, then how 


1. Naciye Sözbilir, Ali Rıza Kaymaz, Tülay Fidancı, Maliyet Muhasebesi, 

Afyon,2003 


1. Kamil Büyükmirza, Maliyet ve Yönetim Muhasebesi, 11. Baskı, Ankara: Gazi 

Kitapevi, 2007. 

Theoretical lecture, sample solutions, question- answer



Sign (x) 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 




Rate 


Project etc.) 



Week 

Subjects 

Introduction to lesson, making students comprehend the importance of the lesson, and general information 

1 about lesson materials and methods of lesson 

2 

3 

4 

5 

6 

7 

8 

9 

General information about financial analysis ( functions of accountancy, The necessity of analysis for 

financial tables, historical development of financial analysis, techniques of financial analysis, kinds of 

financial analysis etc) 

Classifying balance sheet (Information about; Current Assets, Fixed Assets, Short-term foreign resources, 

Long-term foreign Resources and Shareholders' Equity) 

Classifying income table (Gross Profit or Loss of Sales, Operating Profit or Loss, the ordinary profit or 

loss, the Term of Profit or Loss, Net Profit or Loss for Period) 

The importance of balance from the point of analysis (Analysis in terms of current assets, fixed assets in 

terms of analysis, analysis of short-term foreign resources, in terms of analysis and analysis of long-term 

foreign sources of Shareholders' Equity) and the importance and meaning of income table from thee point 

of analysis (Analysis of profit or loss in terms of gross sales, operating profit or loss in terms of analysis, 

the usual analysis in terms of profits or damages, analysis of profit or loss for the period, the analysis period 

in terms of net profit or loss) 

Of the techniques of financial table analysis; Comparative Statement Analysis. For this purpose, the 

preparation of comparative tables, the absolute numbers of comparisons, absolute differences and 

percentages of comparisons, the interpretation of comparative balance sheets and comparative 

interpretation of income statements, the practices of speech. 

MID- TERM EXAM 

Of the techniques of financial table analysis; Percentages of Methods Analysis (vertical analysis). For this 

purpose, the percentage, expressed in statements preparation, balance sheet of the percentage specified by 

the revenue table with percentages expressed are, with the percentage generated by the balance sheet 

analysis and interpretation (static and dynamic analysis in terms), with the percentage of generated income 

statement analysis and interpretation (static and dynamic analysis in terms), application examples of the 

speech. 

Of the techniques of financial table analysis; Analysis by Percentages Method (vertical analysis). For this 

purpose, the percentage, expressed in statements preparation, balance sheet of the percentage specified by 

the revenue table with percentages expressed are, with the percentage generated by the balance sheet 

analysis and interpretation (static and dynamic analysis in terms), with the percentage of generated income

10 

11 

12 

13 

14 

statement analysis and interpretation (static and dynamic analysis in terms), application examples of the 

speech. 

Of the techniques of financial table analysis; Analysis by Trends (Trends) Percentages Method. For this 

purpose, financial statements (balance sheet and income statement in particular) trend over the percentage 

preparation to analysis, trend and the percentage was expressed as the interpretation of the balance sheet, 

the trend and the percentage was expressed as the interpretation of income statements, application examples 

of the speech. 

Of the techniques of financial table analysis; Ratio Analysis. In this sense, definition and attributions of 

ratios, general information about ratio interpretation, ratios and calculation formulas (different 

presentations from the point of liquidity ratios, financial ratios, activity ratios, profitableness ratios) 

Of the techniques of financial table analysis; Ratio Analysis. Practice examples on the subject in the extent 

of theoretical information given beforehand, ratio calculations on practical example, interpretation of 

calculation results and utterances on examples. 

The notion of fund, Funds Flow Statement, Statement of Change in Net Working Capital, Cash Flow 

Statement, Speeches on samples. Ending of the course. 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 



Full 


bution 

Contribution to combining theories and practices in the field of cost accounting X 

The ability to use methods and means for cost accounting applications X 

Doing financial analysis in enterprises X 

The ability to prepare opening and closing budget X 

The contribution to the ability to analyze and interpret the financial tables related 

to fiscal indexes of enterprise with the help of ratios 

The ability to state the profitableness and liquidity condition of the enterprise using 

ratios 

Contribution to forming a perspective and evaluating the problems of the age with 

a point of view of managership 


X 

X 

X


Tourism Law 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 


Groups / Classes Single group 

Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

To teach the notion of law 

To teach the notion of Tourism legislation 

To make students become informed about law, code and effects about tourism industry 

1. Provides students with information about basic structure of law 

2. Makes the students understand the relationship between Tourism and law 

3. Teaches consumer rights in Tourism; 

4. Provides information about … 

5. Teaches regulations about tourism 

1. Learning notions about law and getting information about it 

2. Comprehending regulations about tourism 

3. Knowing consumer rights in Tourism 

4. Learning important institutions working in the field of Tourism 


1. KALKAN, Orhan, Turizm Mevzuatımız, Ankara. 

2. SEZGİN, Orhan. Genel Turizm ve Turizm Mevzuatı 

3. KOZAK, Nazmi, Turizm Mevzuatı El Kitabı. Ankara: Turhan Kitabevi 

Theoretical lectures, Question and Answer, Exemplification



Sign (x) 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Basic information about law 

Subjects 

1 

─ The Rules and Sanctions Regulating Social Life 

─ The Definition of Law and its sections 

─ The Sources of Law 

2 

Tourism Law and its relation with other branches of law 

3 

4 

5 

6 

7 

8 

9 

10 

Legal regulations intended for organization in tourism 

Tourism investments and their general attributes 

The Law concerning Travel Agencies and the Association of Travel Agencies; Law No 1618 

Tourism Encouragement Law; Law No 2634 

MID-TERM EXAM 

Legislations considering tourism types 

─ Yacht Tourism 

─ Hunting Tourism 

─ Religious Tourism 

Legislations considering tourism types 

─ Sports Tourism 

─ Spa Tourism 

Superintendence of tourism operations and sanctions to be executed 

Environment and Tourism 

11 ─ Environment Law 

─ Law about forests 

Environment and Tourism 

12 ─ Law to protect Cultural and Natural assets 


Percentage (%) Rate

13 

14 

Consumer Rights in Tourism 

FINAL EXAM 


1 

2 

3 

4 




The skill to learn the notions and getting information about law x 

The skill to comprehend the legislations about tourism x 

The skill to know the consumer rights in tourism x 

The skill to learn the institutions working in the field of tourism x 


Full 

Contri 

bution


Sociology of Tourism 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

The aim of Sociology of Tourism course is to help understand the complicated 

relationship of globalization, culture and consumption beyond considering tourism as an 

important human activity or industry. 

The students are aimed to learn, 

1. How the phenomenon of tourism emerged, 

2. Which factors gave a start to this formation, 

3. The effects of social structure to tourism activities, 

4. To be aware of Cultural Differences 

5. Evaluating the effects of policies 

Students; 

1. Express the general structure of Tourism sector 

2. Express the effects of social structure to tourism activities 

3. Become aware of Cultural Differences 

4. Can evaluate the effects of policies 


1. Avcıkurt, Cevdet. (2003). Turizm Sosyolojisi. Detay Yayıncılık. Ankara. 

2. Urry, John, (1999). Mekanları Tüketmek, Ayrıntı Yayınları. İstanbul. 

Theoretical lectures, Question and Answer



Week 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 


Sign (x) 

1. Quiz x 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


Sociology and Sociology of Tourism 

Subjects 

The factors which caused the phenomenon of tourism to emerge 

Modern Tourism fact 

The Factors Determining the Effects of Tourism to Society 

Economic, Physical and Socio- Cultural effects of Tourism 

Tourists, Tourist- Locals Relations and Interaction 

MID-TERM EXAM 

Tourism Consumption 

Tourism, travel and Modern Subject 

Culture-Personality Relations and Social Tendencies from the point of Tourism 

Tourist view and Environment 

Modernization and Mass Tourism 

Post-Modernism, Consumption of Symbol and Desires 



Rate

14 

FINAL EXAM 


1 

2 

3 

4 




The ability to express the general structure of tourism sector x 

Knowing the effect of social structure to the activities of tourism x 

Full 

Contri 

bution 

Being aware of cultural differences x 

The ability to evaluate the effects of policies x 

Prepared by: Date:





Vocational Foreign Language (English) IV 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

IV 3 0 3 3 4 English Compulsory 


Instructor 



Course Aim 

Course Goals 

Course 

Learning Outs 

and 

Proficiencies 

Course Basic 

and Auxiliary 

Contexts 


Lecture 


SOYBALI 



Mail : 

Web : 

The aim of the course is to help hospitality management students learn the appropriate 

vocational English required in order to communicate successfully with the clientele. 



to understand and respond in English to an international clientele and staff in hospitality 

enterprises as well as understanding, discussing and explaining the tourism industry, how it 

is managed and current issues experienced in English. 

It is expected that students will speak and discuss effectively, adjusting for audience, 

purpose, and situation. 

Course Textbook 

4. Yorgancı, N. Ve Keskil, G. (2008). English For Tourism. Ankara: Gündüz Eğitim 

ve Yayıncılık. 


32. Ders notları 


Questions & Answers



Sign (x) 



1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week Subjects 

1 

2 

3 

4 

5 

6 

7 

8 

MID-TERM EXAM 

a. Tourism policy and planning 

b. Notes on the tourism policy of turkey 

c. Facts about Turkish Tourism 

d. The Turkish Government’s Plans and Projects 

e. Economic impact of tourism 

f. Direct, indirect and induced effects of Tourism 

g. Some negative effects of tourism on the economy of a country 

h. Tourism sector and economy in Turkey 

i. Tourism marketing 

j. The use of the internet in tourism marketing 

k. Classification of hotels 

l. online reservation procedure 

m. more about online tourism marketing 

n. What is accounting 

o. Hospitality accounting management 

p. Hotel industry needs accounting staff T 

q. The history of accounting 

r. Accounting 

s. Effective communication skills 

t. What is business communication 

u. How to write a business letter 

v. How to make successful telephone conversation 

w. The importance of good communication skills 

x. Ethics and tourism 

y. Global codes of ethics for tourism 

z. Ethical Tourism 

aa. 15 warnings for tourists 

bb. Liberty of tourist movements 

cc. Tourism and the cultural heritage of mankind 

dd. Hotel management 

ee. Hotel lessons learned from a five-star school principle 

ff. Job training for Hotel managers 

gg. Hotel managers

9 

10 

11 

12 

13 

14 

FINAL EXAM 

hh. Front Office management 

ii. Front Office attendants 

jj. Training, Personal qualifications 

kk. Booking a room at a hotel 

ll. Checking out of a Hotel 

mm. Your day as a front Office attendant 

nn. PRACTICE, Dialogues, Listening, Speaking 

oo. PRACTICE, Dialogues, Listening, Speaking 

pp. PRACTICE, Dialogues, Listening, Speaking 


1 

2 

3 

4 

5 

6 

7 


Ability to listen and understand tourism industry, how its managed and current 

issues experienced in English 

Ability to speak about and discuss tourism industry, how its managed and current 


Ability to write and take notes on tourism industry, how its managed and current 


Ability to compare and consolidate the knowledge gained through courses in 

Turkish and Vocational foreign Language (English) courses. 

Understanding words, phrases and terms related to tourism, hospitality and travel 

operations. 

Ability to evaluate the tourism industry and develop solutions to tackle problems 

effectively and in a positive manner for a better Tourism industry. 

Understanding the organization structure, Management and work in different 

departments of hotels. 

Prepared by: Assist. Prof. Dr. Hasan Hüseyin SOYBALI Date: 



X 

X 

Full 

Contri 

bution 

X 

X 

X 

X 

X

Code und Name 

Fremdsprache ( Deutsch) IV 

Semester 




Stunde 

Theorie 

Stunde 

Praktik 

Gesamtstun 

de 




Fachart : 

Pflicht - 

Wahlfach 

IV 3 1 4 3 3 Deutsch / Türkisch Wahlfach 

Vorbedingung 


Fachhelfer - 


Grund– und 


für Fach 

Fachzweck 

Fachziele 



- 


Web : 

Mail : 

Web : 




arbeiten. 













Hilfsbücher : Auf Deutsch gesagt 1- 4 / Studio d A I / Deutsch für Ausländer I 

- 2 Berliner Platz I - 2 / Deutsch für junge Türken 1-3 / Zimmer frei Herzlich willkommen 

- Deutsch in Hotellerie & Gastronomie / ferner Casetten und CD’s von Lehrbüchern


für Fach 

Auswertungs 

grössen 


Unterricht die Studenten aktive Teilnahme am Unterricht durch Fragen ermöglichen 

Wenn ja , 

Kreuzen Sie 

als (X) an ! 



Semesterprüfung x 50 


Woche 

Themen 

Glückhausstrasse 14, Bochum / über Wohnungen sprechen / 

1 Wohnungsanzeigen 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

Präteritum : Modalverben / Die Zeche Helene / zwei Biographien 

Meinungen erklären / Meinungen über Ruhrgebiet / Nebensätze : dass, weil 



Lebensmittel Alak / Lebensmitteleinkäufe / ein Fest organisieren / Wohnungssuche im Ruhrgebiet 

Frankfurt an der Oder / Information text verstehen / Dativobjekt / Die Europa - Universität / eine 

Umfrage im Kurs 

Die Wohnung von Sabine und Magda / Anzeigen lesen und schreiben 


Der Campingplatz am Helene – See / Wochenendaktivitäten : Das Grillfest / Imperativ mit du, ihr / 

Modalverb : sollen 

Bildbeschreibungen / Möbel und Einrichtungsgegenstände / Verben mit Dativ und Akkusativ 

Orientierung in Gebäuden / eine Reise Nach Berlin / Historische Ereignisse verstehen : im 

Reichstagsgebäude / Linie 100 

Über Kulturen sprechen : Karneval der Kulturen / Feste und Feiertage / Datum und Jahreszeiten / 

Ortsangaben : an, auf, in, hinter, neben , über unter, vor, zwischen : Akkusativ oder Dativ 

Wiederholung von erzählten Themen / II. Zwischenprüfung ( mündlich )

13 

14 

Emil und die Detektive / einen literarischen Text verstehen / Nebensatz : wenn 


(Finalprüfung ) 


1 

2 

3 

4 

5 


über Wohnungen sprechen x 

Lebensmitteleinkäufe x 

Anzeigen lesen und schreiben x 

Orientierung in Gebäuden x 

Historische Ereignisse verstehen x 


kein teils 

Voll 

Anteil 

Der Vorbereitende: Deutschlehrer Ahmet ÇETİN Datum: 20.08.2009


Foreign Language (Russian) IV 

Semester 

EK-4 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

Type: 

Compulsory/ 

Elective 

IV 4 0 4 3 3 Russian Elective 





Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 


Web : 

Mail : 

Web : 

Try to give reading-understanding and reading-writing habits. 

1. Meeting adverbs. 

2. Learning reading and understanding 

3. Learning reading and writing 

1. Meets adverbs 

2. Learns reading and understanding 

3. Learns reading and writing 



2. Start 1-2. Sözlük, 1986; 





Course book, Workbook, Dictionary, Additional materials, CD player, Web sites



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Adverbs: 

Subjects 

1 − Adverbs that shows location and direction 

− Adverbs that shows situation. 

Adverbs: 

2 − Adverbs derived from adjectives 

− Adverbs of Time. 

3 

------- 

Adverbs: 

4 − Adverbs used as a predicate 

− Adverbs reflect negation. 

Adverbs: 

5 − News adverbs. 

− Quantity adverbs. 

6 

7 

8 

9 

10 

11 

12 

Short adjectives. 

--------- 

MID-TERM EXAM 

Ascendency form of adjective. 

Reading and writing exercises. 

------- 

Reading and writing exercises.

13 

14 

--------- 

FINAL EXAM 


1 

2 




Using propositions. X 

Getting the habit of Reading telling and reading and writing. X 

Prepared by: Aybeniz Mirishli Date : 20.08.2009 

Full 

Contri 

bution





Human Resources Management in Hospitality Enterprises 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

V 2 0 2 2 3 Turkish Compulsory 


Instructor 



Course Aim 

Course Goals 



Mail : 

Web : 

Mail : 

Web : 

The aim of this course is teaching the education activities orientation, fee management, 

valuation of the performance, planning of the labour, fee management, labour 

designation, labour analysis and the organization of Human Resources Management. 

1. Explaining the function and the importance of human resources in 


2. Teaching the process of labour analysis and labour designation. 

3. Teaching the education techniques which are applied in accommodation 

companies. 

4. Giving information about fee systems and fee politics in accommodation 

companies. 

5. Providing the students to know about the agissant and security of labour. 

6. Having information about the social responsibilities in accommodation 

companies. 

1. He/she explains explaining the function and the importance of human resources in 


2. He/she learns teaching the process of labour analysis and labour designation. 

3. He/she learns teaching the education techniques which are applied in 


4. He/she has information about fee systems and fee politics in accommodation 

companies. 

5. He/she becomes conscious agissant and security of labour. 

6. He/she has information about the social responsibilities in accommodation 

companies.




Lecture 


Course book: 

1. Demir, Cengiz (2005). Konaklama İşletmelerinde İnsan Kaynakları Yönetimi: 

İlkeler ve Uygulamalar, Nobel Yayın Dağıtım, Ankara 

Suggested Resources : 

1. Kozak, Meryem Akoğlan (2004). Otel İşletmelerinde İnsan Kaynakları Yönetimi 

& Örnek Olaylar, Detay Yayıncılık, Ankara 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Subjects 

Planning of human resources in accommodation companies. 

1 

− 

− 

Notions of human resources and their importance. 

Factors which affect notions of human resources planning. 

− Tools used in planning of human resources 

Planning of human resources in accommodation companies. 

2 − types of human resources planning 

− process of planning human resources 

Analysis of work in accommodation companies. 

3 

− 

− 

Description of work analysis and its features. 

Aim and importance of work analysis, its usage area. 

− Process of work analysis 

Work designation in accommodation companies 

4 − Description of work designation 

− Techniques of work designation. 

Orientation in accommodation companies 

5 

− 

− 

Aim of orientation 

Valuation f or orientation programme 

− Socialization in accommodation companies 

Education and development in accommodation 

6 

− 

− 

Determining the need of education and importance of it. 

Techniques of education and its valuation 

Development of career and planning in accommodation companies

7 

MID-TERM EXAMINATION 

Valuation of success in accommodation companies. 

− Description of success valuation and its importance. 

8 − Aims of success valuation 

− Techniques of success valuation 

− Mistakes in success valuation and taking actions against them. 

Fee Notion in accommodation companies 

9 

− 

− 

Fee, its function, and the factors which affects fee 

Systems of fee 

− Management of fee, the factors which affect fee management, subjects in management of fee 

Cycle of agissant in accommodation companies. 

10 

− 

− 

Cycle of agissant 

Reasons of agissant cycle 

− Results of agissant cycle 

Health and security of the agissant in accommodation companies 

11 

− 

− 

importance of health and security of the agissant 

results of health and security problems 

Health and security programmes and management 

Stress in accommodation companies regarding human resources 

12 − description of stress and factors of it 

− results of stress 

Social responsibilities in accommodation companies 

13 

14 

− social responsibilities 

− approach of the company to social responsibilities 

-Projects of social responsibilities in human resources department. 

Social responsibility projects of human resource management in accommodation companies 



1 

2 

3 

4 

5 




Capability of managing human resources department X 

Having ability of analyzing labour force in accommodation companies. X 

Capability of applying work designation and techniques of work designation in 


Capability of preparing education programmes throughout needs of administration. X 

Capability of assessing, conducting and planning the orientation activities of the 

agissants. 

Full 

Contri 

bution 

X 

X

6 

7 

Taking part actively about the politics of fee. X 

Capability of applying the most suitable fee systems in the company. X 

8 Having the leading role on providing the labour security in company. 

9 

10 

Capability of taking required actions and determining the reasons which increased 

speed of cycle and labour force. 

To help the management about the activities carried out within the framework of 

social responsibility of the company. 


X 

X 

X




The Code and Name of the Lesson : 

Basic Marketing 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 

Departmant / Major Field of Study : 


Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 


Precondition(s) - 

Lecturer 

Assistant 


Aim of the 

Lesson 

The Targets of the 

Lesson 

The outputs and the 

Adequacy of the 

Lesson 

The Major and the 

Minor Resources of 

the Lesson 

Mail : 

Web : 

Mail : 

Web : 

The main aim of this lesson is to teach the basic notions and appliances of marketing. 

Also, it provides the opportunity of assessing the marketing strategy and the details of 

marketing plan factors of a company. 

34. Teaching the factors which compose the complex of marketing. 

35. Making students gain ability to apply the strategies of marketing and factors of 

marketing plan. 

36. By analyzing strong and weak sides of marketing strategies, making required 

recruitment. 

37. The capability of assessing the strategies of marketing and factors of marketing 

plan. 

38. The capability of analyzing the introduction activities of the companies. 

39. Producing strategies for increasing the effectiveness of a production. 

40. Teaching the strategic marketing process. 

36. He/she learns the complex of marketing. 

37. He/she gain the ability of applying the strategies of seperating into parts. 

38. He/she can assess the strategies of marketing plan. 

39. He/she can analyze the strong and weak sides of marketing strategies. 

40. He/she can analyze the introduction activities of the companies. 

41. He/she can product strategies for increasing the effectiveness of a production. 

42. He/she learns the strategic marketing process. 

Course book: 

5. Altunışık, R., Özdemir, Ş., Torlak Ö. (2002). Modern Pazarlama, İstanbul, 

Değişim yayınları. 

33. Mucuk, İ (1997), Pazarlama İlkeleri, İstanbul, Türkmen Kitabevi. 

Suggested Resources : 

34. Kotler Philip, P. Kotler and G. Armstrong (1993), Marketing: an introduction, 

New Jersey, Printice Hall,

The way of 

Conducting the 

Lesson 




Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Subjects 

1 

Description of marketing and the important points of description. 

Aims and importance of marketing 

Scope of marketing 

Management of marketing 

The notion of market and analysis of it. 

2 

Watching the opportunities of market. 

Analyzing the micro environment of marketing. 

Analyzing the macro environment of marketing. 

Market environment and changes in consumer trends 

Consumer factor in marketing 

3 Consumer Notion and its scope 

Examining the behaviours of the consumer 

Consumer satisfaction 

Information system of marketing 

Explaining the need of marketing knowledge 

4 Appliances of marketing researches 

Explaining the process of marketing research 

Appliances of the marketing researches 

Assessing the demand of marketing and its prediction 

Seperating into parts in marketing 

5 

Criteria of seperating into parts 

Steps of seperating into parts 

Choosing the target market 

Location 

Determination of products and management in marketing 

Production, service and expanded production notions 

6 Services 

Classification of production (consumer production, industrial production) 

Developing new production. 

7 

MID-TERM EXAM

8 

9 

10 

11 

12 

13 

14 

Determination of products and management in marketing 

Line of production life and decisions of this process 

Production decisions (qualification of production, mark and packaging) 

Complex of production decisions 

Politics of production 

Cost in marketing 

Importance of the cost in marketing and factors which affect the cost 

Basic cost aproaches 

The process of determining the cost 

Changing in the cost 

Setting of the final cost 

The attempts of stability in marketing 

Communication and attempts of stability 

Advertising 

Promotion 

Public relations 

Direct marketing 

Personal sale in marketing 

Expectancy of personal sale 

Types of personal sale 

Distribution channel in marketing 

-The aims of distribution in marketing 

-Distribution channels 

-Types of distribution channels 

-Alternatives to distribution channel in terms of product 

-Choise of distribution channel 

Distribution politics and the members of distribution channel in marketing 

Strategic marketing process 

Process of planning strategic marketing 

FINAL EXAM 


1. 

2. 


Capability of composing the complex of marketing by getting together the 

factors of marketing complex. 

Capability of giving direction of marketing activities via assessing the factors 

of macro and micro environment which affects the activities of companies 


None 

Partial 

ly 

Full 

3. Capability of choosing target marketing and seperating it into parts. X 

4. 

Analyzing the factors of marketing complex by details, making required 

revolution and changing. 

5. Capability of managing distrubution canal X 

X 

X 

X

6. 

7. 

By analyzing the introduction and stability of a production, providing 

recruitment. 

Capability of managing the marketing, introduction and stability of the 

production which composed by the companies. 

8. Capability of analyzing the politics of production costs. X 

9. Capability of maintaining the marketing activities on the internet. X 

10. 

Making suggestion for assessing and recruiting within the strategies of 

marketing. 

Prepared by : Date: 

X 

X 

X





Financial Management in Tourism Administration 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 

Mail : 

Web : 

Mail : 

Web : 

The main aim of this lesson is giving theoric information about the factors which 

compose the source of funds, providing effectiveness about valuation of investment 

projects via dynamic techniques. 

1. Providing students to value the offers of investment project regarding finance. 

2. Helping the administration by comprehending in order to compose optimum 

invest structure and foreign resources which compose funds. 

3. Doing valuation of bond and stock certificate. 

4. Having general information about cash and share market and comprehending 

mechanism of markets. 

1) Doing valuation among Project offers regarding time value of Money. 

2) Fund resources and composing optimum cash structure 

3) Learning cash and tools of share market.


Contexts 


Lecture 


Basic Resource: 

1. Konaklama İşletmelerinde Finansal Yönetim, ESBAV Yayın No: 103, Eskişehir, 

1995. 


1. Ceylan, Ali, İşletmelerde Finansal Yönetim, Ekin Kitabevi, Bursa, 2001. 

2. Parasız,İlker, Para Banka ve Finansal Piyasalar, Ezgi Kitabevi yayınları, 

Bursa,1997. 

3. Aşıkoğlu,Rıza, Semih Büker ve Güven Sevil, Finansal Yönetim, Anadolu 

Üniv.Yayınları, Eskişehir,1997. 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Subjects 

Cash budget in tourism companies and decisions of investment. 

1 Calculating the time valuation of money. 

2 

3 

4 

5 

6 

7 

8 

Short-term fund resources in tourism companies and their working. 

Mid-term fund resources in tourism companies. 

Long-term fund resources in tourism companies. 

The cost of the cash, its factors and calculating in tourism companies. 

The cost of equity capital and foreign resources. 

MID-TERM EXAM 

Optimal cash structure and factors which affect the structure of cash.

9 

10 

11 

12 

13 

14 

Valuation of stock certificate in tourism companies. 

Politics of profit distribution and its factors in tourism companies. 

The risk cash and technologic innovation in tourism companies. 

Money and capital market tools in tourism companies. 

REVIEW 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 




Getting together theory and appliances about financial management. X 

Analysis and commitment of financial management notions. X 

Contribution to composing perspective and assessing financial and basic economic 

problems by administrative point of view. 

Capability of using required techniques and tools for financial management. X 

Capability of understanding industrial, social, and global effects of financial 

subjects. 

Gaining ability of solving problems, describing financial problems, planning the 

process of problem solving. 

Contribution to the ability of deciding effectively and capable of analysing 

financial data. 

8 Using financial resources effectively. X 

9 Recognising the factors which can be financial risk for tourism companies. X 

10 Calculating profits and recognising tools of capital market. X 


X 

Full 

Contri 

bution 

X 

X 

X


SCHOOL OF TOURISM AND HOSPITALITY MANAGEMENET 



Quality Management in Hospitality Enterprises 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 





Mail : 

Web : 

Mail : 

Web : 

The main aim of this lesson is teaching and explaining required processes for qualified 

presentation of services and management of these processes regarding modern quality 

management techniques. 

1. The quality Notion and teaching the dimensions of service quality. 

2. Explaining the factors which affect quality of service by using examples. 

3. Telling the quality control techniques and appliance types of these techniques. 

4. Being capable of analyzing the differences between total quality management and 

traditional appliances on the scope of qualified service presentation. 

5. The ability of providing control in the applications of total quality management. 

6. Capability of calculating the applications of quality management in accommodation 

companies. 

1. He/she learns the quality notion and teaching the dimensions of service quality. 

2. He/she knows the factors which affect quality of service by using examples. 

3. He/she knows the quality control techniques and appliance types of these 

techniques. 

4. He/she can analyze analyzing the differences between total quality management and 


5. He/she can provide control in the applications of total quality management. 

6. He/she gains the ability of calculating the applications of quality management in 


Course book: 

1. Tavmergen, İge Pırnar, (2002). Turizm Sektöründe Kalite Yönetimi, Ankara, 

Seçkin Yayıncılık 


1. Uyguç, Nermin. (1998). Hizmet Sektöründe Kalite Yönetimi, İzmir, Dokuz Eylül 

Yayınları.


Lecture 



Sign (x) 



1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Subjects 

1 

Development of service in accommodation companies. 

Description of quality and features. 

Different description quality and its dimensions 

2 

Different description of quality and its dimensions regarding accommodation companies. 

3 

4 

5 

6 

7 

Examining the differences in quality perception in industry of accommodation. 

Basic approaches about quality 

─ Quality control 

– quality control aims and its entities 

– organization of quality model 

– process of developing quality programme 


─ assurance of quality and developing quality 

– principles of quality development and techniques 

– factors which affect control in quality development 


─ production on time 

─ production on time in general 

– comparison of classical production system and production on time 

– benefits of production on time 


Basic approaches in quality management 

─ total quality management 

– generally total quality management 

8 

Total quality management in tourism sector 

─ Total quality management and processes in tourism sector 

─ Appliances in total quality management in accommodation companies and principles of it. 


9 ─ Important points for appliances of total quality management in accommodation companies. 

─ Effects and benefits of total quality management.

10 

11 

12 

13 

14 

Examining the examples of appliances in total quality management. 

Working life quality in accommodation companies. 

Techniques and tools which are used in quality management 

─ technique of assessment and tools of assessment 

– quality measurement activities 

– control 

– basic statistical measurements 

Examining traditional techniques in quality control 

Examining new techniques in quality control. 

ISO quality systems in accommodation companies 

Examples of quality system appliances in accommodation companies. 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 

8 


Capability of determining the level of service quality in accommodation 

companies. 

Capability of determining the factors which affect the quality of service 

presentation. 



Offering something in order to develop quality of service. X 

Capability of planning total quality management in accommodation companies. X 

Capability of directing the system of total quality management in accommodation 

companies. 

Having information about ISO quality systems and their applicability in 


Capability of implementing the applications required by ISO quality systems in 


Providing leadership to accommodation companies against other companies 

regarding qualitative service presentation. 


X 

X 

X 

X 

Full 

Contri 

bution 

X 

X


SCHOOL OF TOURISM AND HOSPITALITY MANAGEMENET 



Quality Management in Hospitality Enterprises 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 





Mail : 

Web : 

Mail : 

Web : 

The main aim of this lesson is teaching and explaining required processes for qualified 

presentation of services and management of these processes regarding modern quality 

management techniques. 

7. The quality Notion and teaching the dimensions of service quality. 

8. Explaining the factors which affect quality of service by using examples. 

9. Telling the quality control techniques and appliance types of these techniques. 

10. Being capable of analyzing the differences between total quality management and 


11. The ability of providing control in the applications of total quality management. 

12. Capability of calculating the applications of quality management in accommodation 

companies. 

7. He/she learns the quality notion and teaching the dimensions of service quality. 

8. He/she knows the factors which affect quality of service by using examples. 

9. He/she knows the quality control techniques and appliance types of these 

techniques. 

10. He/she can analyze analyzing the differences between total quality management and 


11. He/she can provide control in the applications of total quality management. 

12. He/she gains the ability of calculating the applications of quality management in 


Course book: 

2. Tavmergen, İge Pırnar, (2002). Turizm Sektöründe Kalite Yönetimi, Ankara, 



2. Uyguç, Nermin. (1998). Hizmet Sektöründe Kalite Yönetimi, İzmir, Dokuz Eylül 

Yayınları.


Lecture 



Sign (x) 



1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Subjects 

1 

Development of service in accommodation companies. 

Description of quality and features. 

Different description quality and its dimensions 

2 

Different description of quality and its dimensions regarding accommodation companies. 

3 

4 

5 

6 

7 

Examining the differences in quality perception in industry of accommodation. 


─ Quality control 

– quality control aims and its entities 

– organization of quality model 

– process of developing quality programme 


─ assurance of quality and developing quality 

– principles of quality development and techniques 

– factors which affect control in quality development 


─ production on time 

─ production on time in general 

– comparison of classical production system and production on time 

– benefits of production on time 


Basic approaches in quality management 

─ total quality management 

– generally total quality management 

8 


─ Total quality management and processes in tourism sector 

─ Appliances in total quality management in accommodation companies and principles of it. 


9 ─ Important points for appliances of total quality management in accommodation companies. 

─ Effects and benefits of total quality management.

10 

11 

12 

13 

14 

Examining the examples of appliances in total quality management. 

Working life quality in accommodation companies. 

Techniques and tools which are used in quality management 

─ technique of assessment and tools of assessment 

– quality measurement activities 

– control 

– basic statistical measurements 

Examining traditional techniques in quality control 

Examining new techniques in quality control. 

ISO quality systems in accommodation companies 

Examples of quality system appliances in accommodation companies. 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 

8 


Capability of determining the level of service quality in accommodation 

companies. 

Capability of determining the factors which affect the quality of service 

presentation. 



Offering something in order to develop quality of service. X 

Capability of planning total quality management in accommodation companies. X 

Capability of directing the system of total quality management in accommodation 

companies. 

Having information about ISO quality systems and their applicability in 


Capability of implementing the applications required by ISO quality systems in 


Providing leadership to accommodation companies against other companies 

regarding qualitative service presentation. 


X 

X 

X 

X 

Full 

Contri 

bution 

X 

X


Ethics in Tourism Administration 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

The main aim of this lesson is providing information to the students about the principles of 

ethic notion and ethical applications. 

1) Providing the students to be aware of the conceptual structure of ethic. 

2) Teaching the labour ethic. 

3) Teaching the problem about ethic in accommodation companies. 

4) Providing information about suggestions in solving ethical problems. 

1. He/she explains the Notion of ethic and its importance. 

2. He/she explains the conceptual structure of labour ethic. 

3. He/she knows probable ethical problems. 

4. He/she offers solution to morality problems. 

Course book: 

5. Kozak, M. Akoğlan ve H. Güçlü (2006), Turizmde Etik, Detay Yayıncılık, Ankara. 


1. Ural, T., (2003), İşletme ve Pazarlama Etiği, Detay Yayıncılık, Ankara 

2. Özkalp, E. ve Kırel, Ç. (2001) Örgütsel Davranış, ETAM A.Ş, Eskişehir 

3. Kreitner, R. ve Kinicki, A. (1998) Organizational Behavior, 4. Ed., McGraw-Hill.



Sign (x) 



1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Ethic conception and its scope 

─ Conception of ethic 

Subjects 

1 

─ Relationship between ethic and morality 

─ Basic notions about ethic 

─ Development of morality conception from old ages to nowadays 

Approaches about ethic 

2 

─ Theories which deal with the result of a action. 

─ One-ruled theories 

─ Semi-rules theories 

Labour ethic 

3 

─ Labour ethic conception 

─ Composing of personal ethic behaviour 

─ Basic ethical values 

Labour ethic 

4 ─ Daily ethic behaviours in companies 

─ Special place and activities of corporations in society. 

Labour ethic 

5 ─ Ethic approaches in companies 

─ Features of non-ethical corporations 

Labour ethic 

6 ─ Ethic behaviour model in corporations 

─ Ethic of corporations and social responsibilities 

7 

MID-TERM EXAM 

Labour ethic 

8 ─ Groups of corporations and ethical responsibilities to them 

Labour ethic 

9 ─ Control of ethical behaviour in corporations 

Ethic in tourism companies 

10 ─ Relationship between tourism and ethic 

─ Global tourism ethic codes 

Sources of ethical problems in tourism companies 

11 

─ Accommodation companies 

─ Food-beverage companies 

─ Marketing companies

12 

13 

14 

Example events about ethic in tourism companies. 



─ Marketing companies 

Example events about ethic in tourism companies. 



─ Marketing companies 



1 

2 

3 

4 

5 

6 

7 




Recognising tourism sector and ability of commenting X 

Ability of designing a system or a part which answer the required needs or a 

process. 

X 

Full 

Contri 

bution 

Ability of working in interdisciplinary teams. X 

Ability of describing, formulazing, solving the problems about tourism. X 

Consciousness of occupational and ethical responsibilities. X 

Ability of effective communication. X 

Knowledge about the problems of age. X 

8 Consciousness of life-long learning X 

Prepared by : Asist. Prof. Dr. Ahmet BAYTOK Date: 20.08.2009


Hotel Administration 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 



Mail : 

Web : 

Mail : 

Web : 

The main aim of this lesson is giving information about hotel administration, explaining 

the functions of administration in/on the scope of hotel companies, developing the abilities 

of hotel management and examining the development of management theories. 

1) Teaching the Notion of hotel administration, its scope and its development. 

2) Teaching the types of hotel administration. 

3) Teaching the features about foundation place of hotel administration and the cost. 

4) Conducting the activities which increase the productivity and the ability of 

assessing it. 

5) Teaching the management, features and functions of hotel administration. 

6) Teaching the approach of basic management in hotel administration. 

7) Teaching the postmodern management approach in hotel administration. 

1) He/she learns the Notion of hotel administration, its scope and its development. 

2) He/she learns the types of hotel administration. 

3) He/she learns the features about foundation place of hotel administration and the 

cost. 

4) He/she can conduct the activities which increase the productivity and the ability of 

assessing it. 

5) He/she learns the management, features and functions of hotel administration. 

6) He/she learns the approach of basic management in hotel administration. 

7) He/she learns the postmodern management approach in hotel administration.

Course Basic and Auxiliary Contexts 


Lecture 


Course book: 

1. Olalı, H. ve Korzay, M. (1993). Otel İşletmeciliği, İstanbul, Beta Basın Yayın 

Dağıtım AŞ. 

Suggested resources: 

1. Oral, S. Ve Kurgun, O.A. (1997). Otel İşletmeciliği ve Otel İşletmelerinde 

Verimlilik Analizleri. İzmir: Kanyılmaz matbaası. 

2. Batman, O. (1999). Otel İşletmelerinin Yönetimi. Adapazarı: Değişim yayınları 

3. Medlik, S. (1997). Otel İşletmeciliği. Bursa: Uludağ Üniversitesi yayınları 

(Çeviren Ömer L. Met). 

4. Kozak, M.A. (1999). Otel İşletmelerinde İnsan Kaynakları Yönetimi ve Örnek 

Olaylar. Ankara:Detay yayıncılık. 

5. Şener, B. (2001). Modern Otel İşletmelerinde Yönetim ve Organizasyon. Gazi 

Kitabevi. 

6. Maviş, F. (2006). Otel Yönetimi. Ankara: Detay yayıncılık. 

7. Aksu, A. Ve Ehtiyar, R. (2007). Turizm İşletmelerinde Çağdaş Yönetim 

Teknikleri. Ankara: Detay yayıncılık. 


Sign (x) 



1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Tourism and accommodation industry 

─ description of tourism 

Subjects 

1 

─ features of tourism 

─ Sectoral development of tourism 

─ description of accommodation industry and features 

─ classification of accommodation companies 

Hotel administration 

2 

─ description of hotel administration 

─ features of hotel administration 

─ historical development of hotel description 

Classification of hotel administration 

─ regarding the development steps 

─ regarding the need of accommodation 

3 

─ regarding the connection of transportation vehicles 

─ regarding time of activity 

─ regarding law 

─ regarding the ownership

─ regarding the scale 

Foundation place of hotel 

─ foundation place Notion 

4 

─ factors of foundation place 

─ feasibility analysis of foundation place 

Finance and investment cost in hotel administration 

─ investment notion 

5 

─ valuation 

─ calculation of cost about foundation place 

Finance and investment cost in hotel administration 

6 ─ providing objects 

─ providing fund 


7 

Profit in hotel companies 

8 ─ notions about profit 

─ factors which affect profit in tourism companies 

Management of hotel companies 

─ management Notion 

9 

─ basics of management 

─ features and roles of managers 

Management functions in hotel companies 

10 

11 

12 

13 

14 

─ planning 

─ organization 

─ orientation 

─ ınspection 

─ coordination 

Basic management approaches 

─ scientific management theory 

─ neo-classical management theory 

─ modern management theory 

─ hotel management theory 

─ hotel companies regarding management theories 

Hotel companies and the post modern management approaches 

─ benchmarking 

─ outsourcing 

─ empowerment 

Hotel companies and the post modern management approaches 

─ learned organizations 

─ management of customer relationship 

─ network structures and virtual organizations. 

FINAL EXAM 


1 


Knowing the functions of the services and the general structure of the hotel 

companies. 



Full 

Contri 

bution 

X

2 

3 

4 

5 

6 

7 

8 

Ability of showing the profit proportion in the hotel company. X 

Ability of presenting the ideas which increase profit. X 

Ability of presenting report to the management about the feasibility analysis. X 

Ability of finding the most suitable place fort he hotel and calculating cost. X 

Ability to comprehending the basic features of management X 

Information about basic management approaches. X 

Ability to comprehending the modern management approaches and appliances in 

hotel companies. 


X


Labour’s and Social Security Law 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 



Mail : 

Web : 

Mail : 

Web : 

The main aim of this course is teaching the relationship between workers and employers, 

Student’s ability to comprehend the basic notions of the Labour’s Law, its appliance 

areas and their recognising the social safety corporations in Turkey and branches of 

insurance and the development, tools, judiciary qualification of the social security 

system. 

8. Teaching the relationship between workers and employers 

9. Teaching the basic notions of Labour Law 

10. Teaching the practice area of Labour Law 

11. Teaching the qualification and development of social security system. 

12. Teaching the social security corporations in Turkey. 

1. He/she learns the relationship between workers and employers 

2. He/she learns the basic notions of Labour Law 

3. He/she learns the practice area of Labour Law 

4. He/she learns the qualification and development of social security system. 

5. He/she learns the social security corporations in Turkey. 

Course book: 

1. Erkul, İ. & Karaca, N. (2004). Türk İş Hukuku. Eskişehir. Güzel, A & Okur, A. 

R. (2003) Sosyal Güvenlik Hukuku. İstanbul: Beta Ya. Gerek, N. (2002). Sosyal 

Güvenlik Hukuku. Eskişehir. 

1. Çelik, N. (2003). İş Hukuku Dersleri. İstanbul: Beta Yayıncılık 


2. Şakar, M. (2003). İş Hukuku Uygulaması. İstanbul: Beta Yayıncılık. 

3. Sümer, H.H. (2003). İş Hukuku. Konya: Mimoza Yayıncılık.


Lecture 



Week 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


The basic notions of the Labour Law. 

Subjects 

The appliance area of The Labour Law and Labour Agreement : Its type and shapes 

Debts of the workers and employers 

The end of the Labour Agreement, the reasons of the end of the Labour Agreement, The Dismissal Pay, 

The Certificate of Employment. 

Order of working: working hours, excessive working, night shift, holiday with fee, permissions. 

History of the trade union and foundation of the trade union, their structure, activities and the end of them. 

MID-TERM EXAM 

Membership of corporation and membership reassurance 

Collective Labour Agreements, Collective Labour Disputes and the Solution of Collective Labour Disputes 

Strikes and lockouts in the Collective Labour Disputes 

History of Social Security 

Social Security Institutions in Turkey and the Scope of the Social Insurance Law 

Management and Financing of Social Insurance in Turkey

14 

FINAL EXAM 


1 

2 

3 

4 

5 

6 




Ability to explain the basic concepts of labour law X 

Ability to grasp the application of labour law in the areas X 

The concept of employment contract and to learn about varieties 

Ability to grasp Rights and obligations of the business life 

X 

Full 

Contri 

bution 

To estimate the results of the legal employment contract X 

To obtain information on trade union activities X 


X





Vocational Foreign Language (English) V 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

V 3 0 3 3 4 English Compulsory 


Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 


SOYBALI 



Mail : 

Web : 




skills of English used in tourism, travel and hospitality management. It enables the 

students to understand and respond in English to an international clientele in hospitality 

enterprises as well as understanding, discussing and explaining the tourism industry, how 

it is managed and current issues experienced in English. 




6. Yorgancı, N. Ve Keskil, G. (2008). English For Tourism. Ankara: Gündüz 

Eğitim ve Yayıncılık. 


35. Ders notları 

Theoretical Lectures, Listening and Speaking Practise, Dialogues, 

Questions & Answers


1. Quiz 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Sign (x) 


Project etc.) 

Final Examination 


Week 

a. Kitchen Services Managers 

Subjects 

1 

b. Working conditions of a kitchen services manager 

c. Chefs, cooks and food preparation workers 

d. Difficulties of kitchen services staff 

e. Food and beverage services management 

2 

f. Food and beverage services 

g. Food and beverage services workers 

h. About Food and beverage services 

i. The principles of nutrition 

3 

j. Recommended daily calorie intake 

k. The food pyramid 

l. Menu planning 

4 

m. A practical guide for designing menu 

n. Courses of culinary arts 

o. Housekeeping in hotels 

p. Difficulties of housekeeping services Management 

5 

q. The job tasks of housekeeping services Management 

r. A talk about housekeeping services managers 

s. The job tasks 

t. Cleaning and sanitation management 

6 

u. Room attendants 

v. Some good ideas for environmentally friendly hotels 

w. Food safety management 

x. Implementing a food safety management system 

y. Personal hygiene at hotel restaurants 

7 

8 

9 

MID-TERM EXAM 

z. Congress tourism 

aa. Turkey and its conventional facilities 

bb. Meeting ang congress organization 

cc. Event organizers 

dd. Travel agents and tour operations 

ee. Dialogues about airline reservations 

ff. The internet threat for travel agencies 

gg. Home based travel agency 


Percentage (%) Rate

10 

11 

12 

13 

14 

FINAL EXAM 

hh. How to be a good and successful travel agent 

ii. Computer reservation systems 

jj. E-tourism 

kk. Resort data processing 

ll. PRACTICE, Dialogues, Listening, Speaking 

mm. PRACTICE, Dialogues, Listening, Speaking 

nn. PRACTICE, Dialogues, Listening, Speaking 


1 

2 

3 

4 

5 

6 

7 


Ability to listen and understand tourism industry, how its managed and 

current issues experienced in English 

Ability to speak about and discuss tourism industry, how its managed and 


Ability to write and take notes on tourism industry, how its managed and 


Ability to compare and consolidate the knowledge gained through courses 

in Turkish and Vocational foreign Language (English) courses. 

Understanding words, phrases and terms related to tourism, hospitality and 

travel operations. 

Ability to evaluate the tourism industry and develop solutions to tackle 

problems effectively and in a positive manner for a beter Tourism industry. 

Understanding the organisation structure, Management and work in 

different departments of hotels. 




X 

X 

Full 

Contribut 

ion 

X 

X 

X 

X 

X




Code und Name 

Fremdsprache ( Deutsch) V 

Semester 

Stunde 

Theorie 

Stunde 

Praktik 



Gesamtstunde Kredit ECTS Lehrsprache 

Fachart : 

Pflicht - / 

Wahlfach 

V 4 0 4 3 3 Deutsch / Türkisch Wahlfach 

Vorbedingung 


Fachhelfer - 


Fachzweck 

Fachziele 



Grund– und 


für Fach 


für Fach 

- 


Web : 

Mail : 

Web : 




















Lehrbüchern 



Auswertungs 

grössen 

Wenn ja , 

Kreuzen Sie 

als (X) an ! 







Woche 

Themen 

Europastadt Aachen / Im Balon über Aachen und Umgebung / Adjektivdeklination ( I ) / es geht los - 

1 Avantis 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 

14 

Präpositionen mit Genitiv / Verben mit Genetivobjekt / Landschaften beschreiben / Zeitungstext über 

ein 

Gewerbegebiet 

Pferdesport in Aachen / zwei Aachener Preise / Nebensätze mit W-Wort und ob / Adjektivdeklination ( 

II ) 

Zu Besuch in Dresden / Verena im Museum / Termine planen / Bilder beschreiben / Passiv ( I ) 

Körperpflege / beim Arzt / reflexive verben und pronomen / Verena und Frau Graf beim Arzt 

Ratschläge mit ‘ sollte ‘ / Passiv ( II ) / Dresdens Wahrzeichen / 13. Februar 1945 : persönlicher 

Bericht 

über ein historisches Ereignis 


In Wien zu Hause / ein Brief : Bericht über ein Praktikum / Konjuktionen ( I ) / Adjektivdeklination 

ohne Artikel / 

Im UNO – Gebäude / Wohnhäuser / Konjuktiv II ( I ) : Wünsche äussern – Höflichkeit / höfliche 

Fragen und Bitten 

Reiseführertexte : Wiener Kaffehäuser / Wiener und ihre Häuser / Nebensatz mit dass - Infinitivsatz ( I ) 

Nebensatz mit dass – Infinitivsatz ( II ) / Eine E- Mail aus Zürich / Verben mit Präpositional – Objekt ( I 

) 


Verben mit Präpositional – Objekt ( II ) / W-Wörter mit Präpositionen / In der Bank 


(Finalprüfung )


1 

2 

3 

4 

5 



kein teils 

Landschaften beschreiben x 

Wünsche äussern x 

Eine Krankheit beschreiben x 

Termine machen und sich verabreden x 

Von einer Reise erzählen x 

Der Vorbereitende : Deutschlehrer Ahmet ÇETİN Datum : 20.08.2009 

Voll 

Anteil


Foreign Language (Russian) V 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 

Department / Department of: 


Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

V 4 0 4 3 3 Russian Elective 





Course Aim 

Course Goals 


Outs and 

Proficiencies 




Web : 

Mail : 

Web : 

Intensify Russian grammar. Meet with all pronouns. Make sentence. 

1. Recognising pronouns. 

2. Making Sentence. 

3. Learning verbal adjectives and verbal pronouns. 

1. Recognises pronouns. 

2. Makes Sentence 

3. Learns verbal adjectives and verbal pronouns 



2. Start 1-2. Sözlük, 1986; 




5. Abdulraşidova, N; Gültekin, M. Adım Adım Rusça, Ankara, 2005.


Lecture 



Course book, Workbook, Dictionary, Additional materials, CD player, Web sites 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 


Week 

Pronouns 

1 − Reflexivity Pronoun. 

− Response Pronoun. 

Pronouns 

2 − Specification Pronoun. 

− Question Pronoun. 

3 

Pronouns 

− Pronouns that specifies negation. 

4 

------- 

Pronouns : 

5 − Indefinite Pronouns. 

− Different uses of Pronouns. 

6 

7 

8 

9 

10 

11 

12 

Building sentence. 

Punctuation symbols. 

MID-TERM EXAM 


Project etc.) 


Syntax of sentence in united sentence. 

News and imperative sentences. 

Clauses. 

Transitive and non-transitive sentences. 

Subjects

13 

14 

Verbal Pronouns. Verbal adverbs. 

FINAL EXAM 


1 

2 




Using Pronoun. X 

Making a sentence using pronouns adjectives and verbs. X 

Prepared by : Aybeniz Mirishli Date: 20.08.2009 

Full 

Contri 

bution


CRM in Tourism Enterprises 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

VI 3 0 3 3 4 Turkish Compulsory 


Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

To teach students relation methods to be practised in order to create customer loyalty in 

tourism enterprises and to teach customer relations management in this context. 

1. To teach the methods for efficient communication with customers in tourism 

enterprises 

2. To show the ways for customer draw in tourism enterprises 

3. To teach the techniques to draw back the customer lost because of several 

reasons 

4. To bring in the skill to measure the success level of customer relations in tourism 

enterprises 

5. To bring in the skill to practically execute the techniques which are evaluated in 

the scope of customer relations 

1. Learns the methods for efficient communication with customers in tourism 

enterprises 

2. Learns the ways for customer draw in tourism enterprises 

3. Learns the techniques to draw back the customer lost because of several reasons 

4. Can measure the success level of customer relations in tourism enterprises 

5. Can practically execute the techniques which are evaluated in the scope of 

customer relations 

Course book: 

1. Odabaşı, Y., (2005). Satış ve Pazarlamada Müşteri İlişkileri Yönetimi, 5. Baskı, 

İstanbul, Sistem Yayıncılık 

2. Gel, Oğuz C., (2004). CRM Yolculuğu, 3. Baskı, İstanbul, Sistem Yayıncılık 


1. Bozgeyik, A., (2005). Rekabet Avantajı İçin Müşteri İlişkileri Yönetimi, 

İstanbul, Hayat Yayıncılık



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Subjects 

The notion of customer relations management and its peculiarities 

1 The emerge of customer relations 

2 

3 

The analysis of customer behaviors within the context of customer relations management 

Creating customer satisfaction and customer loyalty 

Customer relations management and relational marketing 

Customer relations management and traditional disciplines of marketing 

4 

− 

− 

Customer relations management and advertisement 

Customer relations management and corporate communication 

− Customer relations management and marketing campaigns 

Customer relations management and traditional disciplines of marketing 

5 − Customer relations management and product development 

− Customer relations management and market research 

Dimensions of customer relations 

6 

− 

− 

Total quality management in sales and marketing 

Creating values for customer 

− Customer life long value 

MID-TERM EXAM 

7 

Communications with customers in tourism enterprises 

8 − Communication model and its elements 

− Developing communication skills 

Communications with customers in tourism enterprises 

− Types of communication with customers 

9 Customer services in tourism enterprises 

− Quality of customer services 

− Customer service system 

Customer draw and customer retention in tourism enterprises 

10 

− Customer retention model 

− Developing customer retention programmes 

− Redrawing lost customer

Measuring customer relations in tourism enterprises 

11 

− 

− 

Focus group discussion 

Advisory panels 

− Critical incident technique 

Measuring customer relations in tourism enterprises 

12 − Customer relations questionnaire and evaluation 

− Benchmarking applications 

Analysis of sample customer relations management practices in tourism enterprises and its outputs 

13 

14 



1 

2 

3 

4 

5 

6 

7 




Determining the state of customer relations practices in tourism enterprises X 

The ability to communicate efficiently with the customer X 

The skill of customer retention and drawing the lost customer X 

The ability to plan customer relations management applications in tourism 

enterprises 

The ability to produce efficient solutions for customer problems and complaints 

within the scope of customer relations management 

Comprehending the relationship between service quality and customer satisfaction X 

The ability to measure customer relations with different methods like focus groups, 

benchmarking etc. 


X 

X 

Full 

Contri 

bution 

X


Tourism Marketing 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Proficiencies 

Mail : 

Web : 

Mail : 

Web : 

To teach marketing applications in tourism sector, in addition, to enable students 

understand the details of the elements of marketing strategies and plans of a tourism 

enterprise thus obtaining the possibility to evaluate the strong and weak sides of 

marketing strategies and plans of tourism organizations. 

1. To teach tourism marketing and the elements forming tourism marketing mix 

2. To bring in the ability to apply market segmentation and market segmentation 

strategies in tourism industry 

3. To evaluate the marketing strategies and elements of marketing plan in tourism 

enterprises 

4. To bring in the ability to perform the necessary amendments via analyzing strong 

and weak sides of marketing strategies 

5. To be able to analyze promotion activities in tourism enterprises 

6. To learn the lifetime of tourism products and to produce strategies to increase the 

efficiency of the product in the market in different periods 

7. To specify the satisfaction level of the consumers with tourism products 

8. To be able to produce efficient solutions for consumer complaints 

1. Learns tourism marketing and the elements forming tourism marketing mix 

2. Gains the ability to apply market segmentation and market segmentation 

strategies in tourism industry 

3. Can evaluate the marketing strategies and elements of marketing plan in tourism 

enterprises 

4. Gains the ability to perform the necessary amendments via analyzing strong and 

weak sides of marketing strategies 

5. Can analyze promotion activities in tourism enterprises 

6. Can produce strategies to increase the efficiency of the product in the market in 

different periods by learning the lifetime of tourism products 

7. Specifies the satisfaction level of the consumers with tourism products and 

applies activities which are satisfaction raising 

8. Can produce efficient solutions for consumer complaints




Lecture 


Course book: 

1. Kozak, N. (2006) Turizm Pazarlaması, Detay Yayıncılık, Ankara 


36. İçöz, O. (2001) Turizm İşletmelerinde Pazarlama İlkeler ve Uygulamalar 

Genişletilmiş 2. Bası, Turhan Kitabevi Yayınları, Ankara 

37. Hacıoğlu, N. (2005) Turizm Pazarlaması, 5. Baskı, Nobel Yayın Dağıtım, 

Ankara 

Theoretical lecture, question and answer 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Introduction to Tourism Marketing 

Subjects 

1 

− 

− 

The notion of tourism marketing 

Explanation of tourism marketing mix, elements of marketing mix 

− The peculiarities of tourism marketing and different sides of it 

Introduction to Tourism Marketing (continued) 

2 

− 

− 

Macro and micro environmental elements forming tourism marketing 

Analyses of sectoral and activity environment in tourism marketing. 

Planning tourism marketing 

3 − General advantages of marketing plan 

− Planning marketing in tourism and analysis of marketing process 

Market Segmentation- Market Location in Tourism Sector 

4 

− 

− 

The process of market segmentation in tourism marketing and its benefits 

The conditions of market segmentation and the analysis of segmentation criteria 

− Market outlook and market locating activities in tourism marketing 

Components of marketing-mix in tourism – Product 

5 − Tourism product and analysis of the elements that form the tourism product 

− The peculiarities of tourism product and the classification of the tourism products 

Components of marketing-mix in tourism – Product (continued) 

6 

− The analysis of tourism area (destination) and the elements forming it 

− Developing new product in tourism marketing 

− The analysis of the lifetime of the tourism product, marketing methods applied in the lifetime

7 

8 

9 

10 

11 

12 

13 

14 

Components of marketing-mix in tourism – Distribution 

− Intermediaries in tourism sector and the reasons of using intermediaries 

− Analyzing the function of distribution channels and the alternatives of distribution channel forming 

− Analysis of the factors influencing the selection of distribution channel 

MID-TERM EXAM 

Components of marketing-mix in tourism – Price 

− The importance of price in tourism products, the analysis of factors influencing pricing 

− The aims of pricing in tourism sector and the process of pricing 

− Analyzing pricing policies and pricing methods that tourism enterprises apply 

Components of marketing-mix in tourism – Promotion 

− The notion of promotion in tourism marketing, promotion-mix and the affecting factors of 

promotion-mix. 

− Formation process in tourism and detailed analyzing of promotion-mix components. 

− Analyzing advertising, individual sale, public relations, promotion, direct marketing 

activities with case studies in tourism enterprises. 

Components of marketing-mix in tourism – human 

− Touristic consumption, features of touristic consumption 

− Touristic consumers, consumer motives and classification 

− Buying process and behaviors in tourism 

Components of marketing-mix in tourism – human (continued) 

− Consumer satisfaction, the importance of consumer satisfaction, the benefits of measuring 

consumer satisfaction 

− Techniques of measuring consumer satisfaction 

- Expectance and performance analysis - Importance-performance analysis 

- Direct approval or disapproval - Only the performance analysis 

− Consumer complaints, consumer rights and consumer centered service mentality in tourism sector 

Components of marketing-mix in tourism- physical evidence and processes 

− The effects of environment on customer in tourism marketing, the variables affecting environment 

perception 

Electronic marketing in tourism sector 

− Electronic marketing applications in tourism sector and the analysis of the place and importance of 

it in marketing activities 

− The place of internet in tourism marketing 

FINAL EXAM 


1 

2 

3 


To be able to form marketing-mix by combining marketing-mix elements in 

tourism industry 

The ability to direct marketing activities evaluating the macro and micro 

environmental factors which affects marketing activities of tourism enterprises 


Full 


bution 

The ability to do market segmentation and to choose target market X 

X 

X

4 

5 

6 

7 

8 

The ability to do local, regional and national level tourism marketing planning’s X 

The ability to analyse the elements of tourism marketing mix in a detailed way 

and, in accordance with these analyses, the ability to do changes and innovations 

necessary in marketing mix 

The ability to manage distribution channels and relations with intermediary 

enterprises 

To be able to recruitments by analyzing promotion activities of an existing product 

in tourism market. 

To be able to promotion activities of a touristic product that formed by tourism 

enterprises. 

9 The ability to analyze price policies applied in tourism enterprises X 

10 

11 

The ability to measure consumer satisfaction in tourism enterprises via academical 

methods 

The ability to produce efficient solutions for consumer complaints and provide 

satisfaction 

12 The ability to maintain marketing activities on internet environment X 

13 Being informed about tourism marketing activities of Turkey X 

14 Having actual knowledge about national tourism marketing activities X 


X 

X 

X 

X 

X 

X


Travel Agencies and Tour Operators 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 



Mail : 

Web : 

Mail : 

Web : 

To explain the main notions about the development of travel trade, travel agents and tour 

operators. To explain the organization and management processes of travel agent and 

tour operators, their activities and their relations with other subsectors of tourism 

industry. To handle tour planning, the importance of package tours and components 

under the title of tour operators. 

1. To be generally informed about travel industry and its attributes 

2. To learn the travel agencies, mechanism of the agencies, kinds of travel agencies 

3. To learn the functions and activities of travel agencies and to carry out in 

practice 

4. To be informed about tour operating 

5. To be able to prepare package tour 

6. To comprehend the main aspects of the relationships between tour operators and 

hotel enterprises 

7. To learn the managing functions in travel agencies 

8. To learn the extent of marketing policies and selling efforts 

1. To be generally informed about travel industry and its attributes 

2. To learn the travel agencies, mechanism of the agencies, kinds of travel agencies 

3. To learn the functions and activities of travel agencies and to carry out in 

practice 

4. To be informed about tour operating 

5. To be able to prepare package tour 

6. To comprehend the main aspects of the relationships between tour operators and 

hotel enterprises 

7. To learn the managing functions in travel agencies 

8. To learn the extent of marketing policies and selling efforts




Lecture 



3. Mısırlı, İ. (2006). Seyahat Acentacılığı ve Tur Operatörlüğü, Ankara, Detay 

Yayıncılık 


1. Hacıoğlu N. (2006) Seyahat Acentacılığı ve Tur Operatörlüğü, 6. Baskı, Ankara, 

Nobel Yayın Dağıtım 

2. İçöz, O. (1996) Seyahat Acentacılığı ve Tur Operatörlüğü Yönetimi, Ankara, 

Anatolia Yayıncılık 

3. Ahipaşaoğlu, H.S., Arıkan, İ. (2003) Seyahat İşletmeleri Yönetimi ve Ulaştırma 

Sistemleri 



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Tourism and Travel 

Subjects 

− Notions of tourism, tourist and travel 

1 − Classification of tourism according to travel types 

− Historical development of travel agencies 

− Historical development of travel services 

Travel distribution systems 

− The history of tourism product distribution 

2 − Tourism product distributors 

− Special distribution channels 

− Kinds of travel distribution systems 

Travel Agencies 

− Definition of travel agencies 

3 − Functions of travel agencies 

− The roles of travel agencies in national economy 

− The effects of travel agencies on end users 

Travel Agencies 

4 − Organizing travel agency 

− Parts of travel agency 

Legal regulations about travel agencies 

5 

− 

− 

Legal responsibilities of travel agencies in Turkey 

Classification of travel agencies 

− Founding processes of travel agencies

Legal regulations about travel agencies 

6 − Legal responsibilities that travel agents must obey 

− Contracts about travel agencies 

MID-TERM EXAM 

7 

8 

Organizations related with tourism and travel agents 

− TURSAB 

− IATA, UFTAA 

− ASTA, IHA 

− WTO 

− Other national and international organizations 

Travel agency procedures 

− Conducting informing procedures 

9 − Reservation processes in travel agencies 

− Central reservation systems 

− Ticket procedures in airway transportation 

Travel agency procedures 

10 − Reservation and check-in procedures in air travels 

− Other functions related with travel agency 

Tour operating and package tours 

− Tour operating and the classification of tour operators 

11 − Activities and functions of tour operators 

− Notion of package 

− History of package tours 


12 − Kinds of package tours 

− The process of forming package tour 

13 


− Forms of cost calculation in package tours 

14 



1 

2 

3 

4 

5 




The skill to make inferences about the condition of travel industry X 

The ability to work at travel agents and to implement agency procedures X 

Being informed about legal regulations concerning travel industry X 

Planning and preparing package tours X 

To provide the relations between tour operator and hotel enterprise carried out 

efficiently 

X 

Full 

Contri 

bution

6 

7 

The ability and knowledge to open a travel agency or tour operating enterprise X 

To be knowledgeable enough to work as manager in travel agencies X 

8 Taking active role in staff management of travel agencies X 

9 

Analyzing selling efforts of travel agencies and to make suggestions for 

amendment activities 


X


Anatolian Civilizations 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 

Mail : 

Web : 

Mail : 

Web : 

Introducing civilizations, culture, architectural history and archaeology that Turkey own 

and teaching the cultural structure is aimed. In this context, study of Anatolian 

civilizations especially via archaeological data, by transferring cultural assets, works of 

art, architecture to explain mythological scenes in these works and to make comparison 

is aimed. 

1. To provide tourism students with information about Anatolian history 

2. To make students know prehistoric civilizations in Anatolia and enable them 

transfer this information to tourists 

3. To learn the art and architectural structure in Anatolian civilizations 

4. To learn the architecture of Seljuk and Ottoman period 

5. Acquiring the ability to make interpretations on Anatolian history 

1. The students become informed about Anatolian history 

2. Knowing prehistoric civilizations in Anatolia and being able to transfer this 

information to tourists 

3. Learning the art and architectural structure in Anatolian civilizations 

4. Knowing the architecture of Seljuk and Ottoman period 

5. Having the skill to make interpretations on Anatolian history


Contexts 


Lecture 



Week 

1 

2 

3 

4 

5 

6 

Course book: 

1. Değirmencioğlu, A.Ö., Ahipaşaoğlu, S. (1999) Anadolu’da Turizm Rehberliği 

Temel Bilgileri, Ankara, Detay Yayıncılık. 


1. Akurgal, E. (1997) Anadolu Kültür Tarihi, Ankara, TÜBİTAK. 

2. Akurgal, E. (2000) The Aegean, Birthplace of Western Civilization : History of 

East Greek Art and Culture, 1050-333 BC. İzmir, İzmir BB Yayınları 

3. Akurgal, E. (2000) Anadolu Uygarlıkları, İzmir, Net Turistik Yayınları 

4. Akurgal, E. (1995) Hatti ve Hitit Uygarlıkları, İzmir, Net Turistik Yayınları 

5. Anadolu Uygarlıkları Ansiklopedisi (1982), İstanbul, Görsel Yayınlar. 


Sign (x) 



Rate 

1. Quiz x 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 


General overview of Anatolia 


Project etc.) 


Subjects 

Prehistoric eras and civilizations in Anatolia 

− Palaeolithic period 

− Mesolithic period 

− Neolithic period 

Prehistoric eras and civilizations in Anatolia 

− Chalcolithic period 

− Bronze era 

− Hatti civilization 

Transaction to historical eras and first civilizations in Anatolia 

− Era of Assyrian mercantile colonies 

− Hittites 


− Urartians 

− Mythological battle of troy and ancient city of troy 

− Aegean exodus 


− Phrygians 

− Lydians

7 

8 

9 

10 

11 

12 

13 

14 

− Persians 

MID-TERM EXAM 

Hellen-Roman architecture in Anatolia 

− Religious architecture 

− Civil architecture 

− Military Architecture 

Turkish history in Anatolia 

− Seljuk’s 

− Anatolian Seljuk’s 

Turkish history in Anatolia 

− Ottomans 

− Administrative management and social structure in Ottomans 

Turkish architecture in Anatolia 

− Seljuk architecture 

− Anatolian Seljuk architecture 

− Principalities period architecture 


− Early Ottoman architecture 

− Classical age of Ottoman Empire architecture and Mimar Sinan 

− Late classic era in Ottoman Empire 


− Final stage in Ottoman architecture 

− Adornments and handicrafts in Anatolian Turkish art 

FINAL EXAM 


1 

2 

3 

4 




Being informed about Anatolian history and civilizations X 

Knowing first civilizations founded in historical ages in Anatolia and the ability to 

transfer this information to tourists 

Getting the ability to behave like a tourism ambassador with the information 

acquired 

The skill to introduce Anatolian history, culture and architecture in national and 

international activities 


X 

Full 

Contri 

bution 

X 

X


International Tourism 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

To teach how to examine and analyse some statistical data in order to understant the 

efforts for planning and policy developing 

To teach, 

1. The development of international tourism 

2. The arbiters of the market 

3. The factors influencing international tourism 

4. International tourism regions and their incomes 

to students 

The students learn, 

1. The development of international tourism 

2. The arbiters of the market 

3. The factors influencing international tourism 

4. International tourism regions and their incomes 


1. François Vellas ve Lionel Bechel, International Tourism, Mac Millan Press 

Ltd.,1995 


1. TYD yayını, Türkiye ve Dünya Turizmi ile İlgili Seçilmiş Veriler, 2006 

2. Rob Davidson, Travel and Tourism in Europe, Longman, 1999. 

Theoretical Lectures, Question and Answer



Week 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


Subjects 

1 The definition of international tourism and its short history 

2 Economical indicators of international tourism 

3 Analysis of international tourist arrivals and tourism incomes 

4 Studying international tourist regions 

5 International tourism in Europe 

6 Tourism and tourism institutions in EU 

7 MID-TERM EXAM 

8 Economical effects of international tourism 

9 International tourism in developed countries 

10 International tourism in Turkey 

11 International tourism policies 

12 Anticipations about international tourism 

13 New trends in international tourism

14 FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 




The skill recognition and interpretation of tourism sector X 

Full 

Contri 

bution 

The skill to interpret international tourism indicators X 

Information about destinations in different regions X 

The skill of anticipation concerning international tourism X 

Knowledge about new trends in international tourism X 

The skill to see tourism incident from a universal point of view X 

The skill to comprehend international factors influencing tourism X 

8 The skill to handle actual tourism movements in international scale X 



Tourism and Environment 

Semester 

Theoretic 

Hour 




Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 





Mail : 

Web : 

Mail : 

Web : 

To develop environmental awareness of employees in the field of tourism and to enable 

the evaluation of solution alternatives of environmental problems. 

1. To develop environmental awareness of students 

2. To make students comprehend the importance of environment in tourism and 

environmental agents in tourism 

3. To bring in the skills to identify the problems in tourism sector and offering 

solutions by being aware of the effects of tourism on environment 

4. To be informed about the notion of sustainable tourism and what to do for 

sustainable tourism 

5. To learn the dimensions of sustainable tourism projects in Turkey and in the 

world, and to be able to develop new projects 

1. Environmental awareness of students develops 

2. Comprehends the importance of environment in tourism and environmental 

agents in tourism 

3. Acquires the skills to identify the problems in tourism sector and offering 

solutions by being aware of the effects of tourism on environment 

4. Becomes informed about the notion of sustainable tourism and what to do for 

sustainable tourism 

5. Learns the dimensions of sustainable tourism projects in Turkey and in the 

world, and becomes able to develop new projects 


1. Kahraman, N., Türkay, O. (2006). Turizm ve Çevre, 2. Baskı, Ankara, Detay 

Yayıncılık 

1. Erdoğan, N. (2003) Çevre (Eko) Turizm, Ankara, Detay Yayıncılık 


2. Tuna, Muammer (2004) Turizm Çevre Toplum, Ankara Detay Yayıncılık


Lecture 




Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Tourism fact 

Subjects 

1 The development of tourism in Turkey and in the world 

Sectors offering services for tourists 

Environment and environmental values 

− The definition of the environment and its dimensions 

2 − Environmental agents and effects on these agents 

− Environmental economy 

− Environmental approach in developing and/or underdeveloped countries 

Tourism and environment relation 

3 − The influence of environment on the formation of tourism types 

− The effects of tourism on the environment 

Tourism and environment relation 

4 

− 

− 

The variables that should be considered in tourism- environment relation 

Environmental legislations 

− Environment in tourism legislations 

Sustainable development 

5 

− 

− 

Development and environment 

The concept of sustainable development and its perceptions 

− The process of sustainable development 

6 

Environmental protection activities of United Nations organisation 

Tourism and practises to protect environment in tourism in European Union environment policies 

7 

MID-TERM EXAM 

Sustainable tourism policy and its planning 

− Sustainable tourism 

8 − Sustainable tourism from the point of marketing 

− Planning for the development of sustainable tourism 

− Sustainable tourism policies in Turkey 

Sustainable tourism applications in hospitality industry 

9 − Hospitality industry and environment 

− Sustainable tourism practices in hospitality facilities

− Sustainable tourism practices in Turkish hospitality industry 

Sustainable tourism practises in travel and tour operating management 

10 The evaluation of basic education in travel industry from the point of Sustainable tourism 

Attempts and activities of tour operators with respect to the development of Sustainable tourism 

Examples of sustainable tourism in the world and in Turkey 

11 − Examples of sustainable tourism in the world 


12 − Examples of sustainable tourism in Turkey 

- Local Agenda 21, National Agenda 21 and National Environmental Action Plan (NEAP) 


13 

14 

− Examples of sustainable tourism in Turkey 

- South Antalya Tourism Development Project 

- Specially protected environment areas 

- Mediterranean-Aegean Tourism Infrastructure and Coastal Management Project (ATAK) 

- Other projects and applications 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 




The ability to recognize and interpret environmental problems in tourism sector X 

Taking active roles in projects and activities for environmental protection in 

tourism enterprises 

Comprehending the notion of sustainable tourism and the ability to making 

proposals for the development of Turkish tourism within the notion of sustainable 

tourism 

Taking close interest in sustainable tourism projects applied in Turkey and in the 

world 

Being aware of the fact that tourism is a sector which affects the environment 

primarily 

Identifying the infrastructure, superstructure, and physical carrying capacity 

problems of tourism in turkey and producing solutions 

The consciousness of attending national or/ and international sustainable tourism 

activities 

8 Involving in activities for environmental protection where one lives X 


X 

X 

Full 

Contri 

bution 

X 

X 

X 

X





Vocational Foreign Language (English) VI 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

VI 3 0 3 3 3 English Compulsory 


Instructor 



Course Aim 

Course Goals 

Course 

Learning Outs 

and 

Proficiencies 

Course Basic 

and Auxiliary 

Contexts 


Lecture 


SOYBALI 



Mail : 

Web : 




skills of English used in tourism, travel and hospitality management. It enables the 

students to understand and respond in English to an international clientele in hospitality 

enterprises as well as understanding, discussing and explaining the tourism industry, how 

it is managed and current issues experienced in English. 




1. Harding, K., Henderson P., (2000). High Season: English fort he hotel and 

Tourist Industry, Eight Edition, Oxford University Pres, UK 


1. Lecture notes 


Questions & Answers



Sign (x) 



1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week Subjects 

1 Type of Accommodation 

2 Hotel Facilities 

3 Staffing and Internal Organisation 

4 Reservations and Check–in 

5 Hotel and Restaurant Services 

6 Money Matters 

7 

8 

MID-TERM EXAM 

Dealing with Complaints 

9 Off–Site Services 

10 The Business Traveller 

11 Conferences 

12 Tour Operation–Planning 

13 Tour Operation–Execution 

14 

FINAL EXAM


1 

2 

3 

4 

5 

6 

7 


Ability to listen and understand tourism industry, how its managed and current 


Ability to speak about and discuss tourism industry, how its managed and current 


Ability to write and take notes on tourism industry, how its managed and current 


Ability to compare and consolidate the knowledge gained through courses in 

Turkish and Vocational foreign Language (English) courses. 

Understanding words, phrases and terms related to tourism, hospitality and travel 

operations. 

Ability to evaluate the tourism industry and develop solutions to tackle problems 

effectively and in a positive manner for a better Tourism industry. 

Understanding the organisation structure, Management and works and working life 

in different departments of hotels. 




X 

X 

Full 

Contri 

bution 

X 

X 

X 

X 

X

Code und Name 

Fremdsprache (Deutsch) VI 

Semester 




Stunde 

Theorie 

Stunde 

Praktik 

Gesamtstun 

de 




Fachart : 

Pflicht - / 

Wahlfach 

VI 4 0 4 3 3 Deutsch / Türkisch Wahlfach 

Vorbedingung 


Fachhelfer - 


Fachzweck 

Fachziele 

Lernausgaben 

und – 

eignungen für 

Fach 

Grund– und 


für Fach 


für Fach 

- 


Web : 

Mail : 

Web : 




arbeiten. 




- eine tägliche Aktivität erzählen 

- in einem Geschäft einkaufen 

- eine Speise beschreiben 

- einen Wetterbericht erklären 

- Hotels und Länder vergleichen 


Hilfsbücher : Auf Deutsch gesagt 1- 4 / Studio d A I / Deutsch für Ausländer I 

- 2 Berliner Platz I - 2 / Deutsch für junge Türken 1-3 / Zimmer frei Herzlich willkommen 

- Deutsch in Hotellerie & Gastronomie / ferner Casetten und CD’s von Lehrbüchern 



Auswertungs 

grössen 

Wenn ja , 

Kreuzen Sie 

als (X) an ! 





Woche 

Themen 

Freizeitbeschäftigungen / Verabredungen und Unternehmungen / Gästebuch 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 

14 

Kommunikation in der Firma / Nebensatz ‘’ damit ‘’ und Infinitiv mit ‘‘ um zu ‘’ 



‘’ Blinde Kuh ‘’ / Wissenwertes über die Schweiz / Nebensatz ‘’ ohne dass ‘’ und ‘’ ohne zu ‘’ 

Das schwarze Brett / Ein Quiz / Nebensatz ‘’ statt dass ‘’ und ‘’ statt zu ‘’ / Die Schwaben – 

metropole : Stuttgart 

Robert Bosch : ein Erfinder / Erfindungen und Erfinder / Ausbildıngswege / Relativsätze und –pronomen ( 

I ) 

‘’ Lehrjahre sind keine Herrenjahre ‘’ / Meinungsverschiedenheiten / Relativsätze und – pronomen ( II ) 


Infinitivsatz ( II ) haben und sein Infinitiv mit ‘‘ zu ‘’ / Der Familienrat tagt / über lokale 

Besonderheiten 

İnformieren 

Schwäbische Landeskunde / Biografisches erzählen / Temporale Nebensätze mit ‘’ wenn, als, bevor usw. 

‘’ 

Traumberuf : Dichter / eine Firma in Hannover / Ein Firmenporträt : Die Geschichte der Firma Minolta / 

Konjuktiv II ( II ) 

Konjuktiv I und Indirekte Rede ( I ) / aus der Mitarbeiterzeitschrift / Nebensatz ‘’ obwohl ‘’ und trotzdem 


Eine Bewerbung : ein Vorstellungsgespräch / Arbeit am Computer / Kollegengespräche / Konjuktiv I und 

Indrekte Rede ( II ) 


(Finalprüfung )


1 

2 

3 

4 

5 



kein teils 

sich um eine Stelle bewerben x 

Eine Firma vorstellen x 

Ein Lebenslauf schreiben x 

Ein Gespräch zwischen zwei Personen an eine dritte Person erzählen x 

Eine E-mail schreiben und eine Antwort auf eine E-mail geben x 


Voll 

Anteil


Foreign Language (Russian) VI 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

VI 4 0 4 3 3 Russian Elective 





Course Aim 

Course Goals 


Outs and 

Proficiencies 




Web : 

Mail : 

Web : 

Student can tell everything in a simple way. Understanding, Explaining and reading 

speed grow up. 

1. Introduction to Pronouns 

2. Making a Sentence 

3. Learning Verb adjectives and verb adverbials 

1. Knows Pronouns 

2. Makes a Sentence 

3. Gets Verb adjectives and verb adverbials 



2. Start 1-2. Sözlük, 1986; 






Lecture 



Week 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

Generalization 

Analogy Comparing 



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 


Oppositions and accordance 

-------- 

Telling the story 

Imitate 

------- 

MID-TERM EXAM 

Sentence stress and intonation 


Project etc.) 


Getting to know and introducing people 

Telling ideas about people 

Directions 

Subjects

13 

14 

Nations and Countries 

FINAL EXAM 


1 

2 




Telling ideas in a simple way he thinks. X 

Understanding, Explaining and reading speed rises. X 

Prepared by : Aybeniz Mirishli Date: 20.08.2009 

Full 

Contri 

bution


Public Relations in Tourism 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

VII 2 0 2 2 4 Turkish Compulsory 


Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

Teaching student the public relations by explanation. Providing students information 

about appliances of public relations via analysis. 

1. Teaching the scope of public relations activities. 

2. Making students to comprehend the organizational structure of public relations 

department in tourism companies. 

3. Developing the ability of using written, verbal, visual and audial tools about 

public relations in tourism companies. 

4. Ability of conducting and planning the activities of public. 

1. He/she learns the scope of public relations activities. 

2. He/she comprehends comprehend the organizational structure of public relations 

department in tourism companies. 

3. He/she develops the ability of using written, verbal, visual and audial tools about 

public relations in tourism companies. 

4. He/she gains the ability of conducting and planning the activites of public. 


1. Sabuncuoğlu, Z. (2004) İşletmelerde Halkla İlişkiler, İstanbul, Aktüel Yayınları. 


1. Yavuz, C. (2006) Halkla İlişkiler, Ankara, Detay Yayıncılık. 

2. Çamdereli, M. (2000) Ana Çizgileriyle Halkla İlişkiler, Ankara, Çizgi Kitabevi 

3. Asna, A. (1998) Public Relations Temel Bilgiler, İstanbul Der Yayınları



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Subjects 

Description and importance of public relations in companies. 

1 Historical development of public relations. 

2 

3 

4 

5 

6 

7 

8 

9 

Common conceptions about public relations. 

− Presentation 

− Human relations 

− Marketing and advertising 

− Institutional advertising 

− Lobbying 

Social responsibility and public relations 

Total quality management and public relations 

Culture of corporation and public relations 

The role of effective communication in public relations 

Monitored aims in public relations 

Basic principles in public relations. 

Organization of corporations in public relations 

− Place of public relations in general organization 

− Corporational structure of public relations department 

− Experts of public relations and the features of employee. 

Public relations and institutional image. 

MID-TERM EXAM 

Management of public relations in tourism companies 

− Research 

− Planning 

− Conducting 

− Inspection 

Choice of the target audience in public relations 

− The target audience in the company 

− Target audience out of the company 

− Relationship with media

10 

11 

12 

13 

14 

Tools of communication used in public relations 

− Written communication tools 

− Verbal tools 

− Visual-audial tools 

Effective presentation technique of public relations in tourism companies 

− Planning of presentation 

− Visual- audial material usage 

− Effective talking 

− Effective listening 

− Technique of asking question 

− Body language 

Examples of public relations appliances in tourism companies in Turkey 

Examples of public relations appliances in tourism companies in Turkey 



1 

2 

3 

4 

5 

6 




Ability of commenting the activities of public relations in tourism companies X 

Ability of planning the activities of public relations. X 

Ability of choosing the most effective tool or tools according to administration 

among written, verbal, visual, audial tools in public relation activities. 

Ability of providing organization of public relations. X 

Ability of arranging the relationship with the foundation and institution on the 

scope of public relations. 

Comprehending the importance of public relations for continuing entity of 

company. 


X 

Full 

Cont 

ribut 

ion 

X 

X


Promotion in Tourism 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 





Mail : 

Web : 

Mail : 

Web : 

The aim of this lesson is suggesting solutions to problems of tourism promotion in 

Turkey, effective usage of touristic promotion and getting information about promotion 

in tourism and strategies of tourism. 

1. Teaching the conception and approaches of tourism. 

2. Comprehending the ways of promotion in tourism and importance of it. 

3. Ability of using the tools of touristic promotion. 

4. Gaining the ability of planning in terms of the company, area, national or/and 

international ways. 

5. Ability of doing researches about touristic promotion. 

6. Having the ability of presenting suggestions in order to comment and improve by 

analyzing the promotion activities of Turkey. 

1. He/she learns the conception and approaches of tourism. 

2. He/she comprehends the ways of promotion in tourism and importance of it. 

3. He/she gains the ability of using the tools of touristic promotion. 

4. He/she has the ability of planning in terms of the company, area, national or/and 

international ways. 

5. He/she can do researches about touristic promotion. 

6. He/she has the ability of presenting suggestions in order to comment and improve 

by analyzing the promotion activities of Turkey. 


1. Rızaoğlu, B. (2004). Turizmde Tanıtma, Ankara, Detay Yayıncılık. 

Suggested Readings; 

1. Avcıkurt, C. (2005). Turizmde Tanıtma ve Satış Geliştirme, 2. Baskı, İstanbul, 

Değişim Yayınları 

2. Tolungüç, A. (1999) Turizmde Tanıtım ve Reklam, Ankara, Mediacat Kitapları


Lecture 


Theoretical expression, Questions & Answers 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Promotion in general 

Subjects 

− Promotion concept 

1 − Historical development of promotion 

− Aim of promotion 

− Types of promotion 

Commonly confused concepts with promotion 

− Promotion and marketing 

2 − Promotion and promotion 

− Promotion and public relations 

Qualifications of promotion 

Approaches of promotion 

− Content of promotion approaches, common and different sides of it 

− Approaches of promotion 

− public relations − declaration 

3 

− advertising − announcement 

− personal contact − lobbying 

− media agent − propaganda 

− developing promotion − public issues 

− diplomacy 

Promotion in tourism 

− Description and importance of promotion in tourism 

4 − Tourism and reconstruction 

− Pre-conditions of promotion in tourism 

− Organizational studies about tourism in our country 

Promotion and cognition in tourism 

− System of cognition, its qualification and benefits 

5 − System of cognition 

− Touristic cognition system 

− Resources of getting information in tourism cognition 

Research of touristic promotion 

6 − Description and importance of touristic promotion research 

− The types of analyzing in touristic promotion research

7 

8 

9 

10 

11 

12 

13 

14 

− Techniques of collecting information in touristic promotion research 

MID-TERM EXAM 

Rules of touristic promotion 

Strategies of touristic promotion 

− Benefits of touristic promotion strategies 

− Types of touristic promotion strategies 

Politics of touristic promotion 

Promotion in tourism via declaration 

Promotion in tourism via developing promotion 

Promotion in tourism via advertisement 

Psychology of advertising, advertising according to psychological incentives, campaigns of advertisement 

and their steps. 

Factors which make easier the advertisement 

Planning of advertisement 

Promotion in tourism via public relations. 

Application of public relations to tourism 

Situation of touristic promotion in our country 

Promotion in tourism via diplomacy and lobbying 

Promotion in tourism via personal contact 

Promotion in tourism via propaganda 

− Suggestions about our tourism propaganda 

Promotion in tourism via cognition 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 


The ability of implementing touristic promotion activities in terms of the 

company. 

The ability of preparing touristic promotion projects on a regional basis. 

The ability of examining and mutual analyzing of the promotion activities of 

the countries generating income from tourism. 

Contributing to the effectiveness of touristic promotion activities of a 

company or an area through developing projects. 

The ability of developing suggestions increasing the effectiveness of national 

touristic promotion. 

Having the ability of assessing the touristic promotion policies of Turkey. 

The ability to behave as a tourism messenger in tourism promotion of 

Turkey. 


Full 


bution

8 The ability of developing promotion strategies for future. 

9 

Comprehending the importance of touristic promotion diplomacy and 

lobbying activities. 






Analysis of Touristic Investment and Projects 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 



Mail : 

Web : 

Mail : 

Web : 

To provide the preparation and evaluation of investment project related to 

accommodation industry. The goal is students’ being able to decide whether an 

accommodation investment project is economical or not by analysing it with 

economical, technical and financial studies. Besides, it is aimed to provide that students 

are able to prepare a touristic investment project in accordance with concerned 

regulations. 

1. To explain the conceptual bases of investment projects. 

2. To instruct the procedure of carrying out economical and technical studies in 

accordance with the standards propounded by some important foundations like the 

Ministry of Culture and Tourism, Undersecretariat of Treasure and Development 

Bank. 

3. To instruct the commercial analysis of a micro-scaled tourism investment Project. 

4. To instruct the national economical analysis of a macro-scaled tourism investment 

Project. 

1. Students can explain the conceptual bases of investment projects correctly. 

2. They can carry out economical and technical studies in accordance with the 

standards propounded by some important foundations like the Ministry of Culture 

and Tourism, Undersecretariat of Treasure and Development Bank. 

3. They can make the commercial analysis of a micro-scaled tourism investment 

Project. 

4. They can make the national economical analysis of a macro-scaled tourism 

investment Project. 


1. Sarıaslan, H., (1997) Yatırım Projelerinin Hazırlanması ve Değerlendirilmesi, 

Turhan Kitabevi, Ankara. 

1. Özen, Ö. T., Kuru Ş., Turizm Yatırımları, Özkan Ofset, İstanbul. 

Suggested Sources: 

2. Kahraman N., (1986) Turizm’de Yatırım Projeleri, Çağlayan Kitabevi, İstanbul. 

3. www.turizm.gov.tr 

4. Don Dayananda and others, (2002) Capital Butgeting: Financial Apprasial of 

Investment Projects, The Pres Syndicate of the University of Cambridge, U.K.


Lecture 



Week 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


Conceptual bases of investment projects 

Tourism investments in Turkey 

Features of tourism investments 

Preparation phases of tourism investment projects 

Economical study 

Promotions in tourism investments 

Investment process in tourism sector 

Technical analysis of tourism investment projects 

MID-TERM EXAM 

Calculation of total investment cost 

Evaluation of risky investment projects 

Financial analysis of tourism investment projects 

Case study 

Evaluation of projects- Commercial analysis 

Macro analysis of investment projects 

Subjects

14 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 

8 




Knowledge about the kinds and features of tourism investments X 

Getting detailed information on promotions in Turkish tourism industry X 

The ability to plan the credits from which tourist facilities in investment stage can 

benefit as part of tourism promotions. 

The ability to calculate a touristic investment’s economical lifespan and the 

investment’s return time 

The ability to analyse the tourism investment projects in terms of national 

economy 

Knowing the foundations which give national and international credit in tourism 

investments and their conditions of credit use 

The ability to carry out any touristic investment’s profitability analysis X 

The ability to identify the benefits of tourism investments on the region and 

national economy 


X 

X 

X 

Full 

Contri 

bution 

X 

X


Thermal Tourism 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor Yrd. Doç. Dr. Ahmet BAYTOK 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 


Web : 

Mail : 

Web : 

It provides information about the condition of thermal waters, the structure of tourism, 

thermal tourism establishments and managements to the students of tourism and hotel 

management who also can evaluate the conditions of thermal tourism in Turkey. 


1. It provides information about the thermal waters and teaches its usage areas; 

2. It teaches the contents of thermal tourism; 

3. It provides information about the thermal tourism establishments and 

managements; 

4. It provides information about the conditions, problems and solutions of thermal 

tourism in Turkey; 

1. It explains the conceptual structure, historical development and characteristics of 

thermal tourism, 

2. It knows and explains the characteristics of thermal tourism establishments and 

managements, 

3. It knows the problems of thermal tourism and gives solutions 


1. Ülker, İ. (1994). Sağlık Turizmi: Kaynaklar, Planlama, Tanıtım, T.C Kültür ve 

Turizm Bakanlığı Yayınları, ANKARA 


1. Karagülle, M. Z., ve M. B. Doğan (2002), Kaplıca Tıbbı ve Türkiye Kaplıca 

Rehberi, Nobel Tıp Kitabevleri, ANKARA



Sign (x) 



1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Subjects 

General Information About Geothermal Resources 

1 

− 

− 

Concept of geothermal water 

Usage areas of geothermal waters 

− Classification of geothermal waters 

General Information About Geothermal Resources 

2 

− 

− 

Historical development of geothermal waters usage 

Geothermal waters usage in the world 

− Geothermal waters usage in terms of health 

General Information About Geothermal Tourism 

3 

− 

− 

Concept and types of health tourism 

Concept and definition of thermal tourism 

− Historical development of thermalism 

General Information About Geothermal Tourism 

4 

− 

− 

Condition of thermalism in the world 

The reasons that creates thermalism 

− Comparison of thermal tourism with the other types of tourisms. 

Thermal Tourism Establishments and Managements 

5 − Planning of thermal spring curing centers 

− Characteristics of heath tourism centers 

Thermal Tourism Establishments and Managements 

6 − Departments of Thermal Tourism Establishments 

− Distinctive Features of Thermal Tourism Establishments 

7 MIDTERM EXAM 

8 

9 

10 

11 

Thermal Tourism in Turkey 

− Thermal resource potential in Turkey 

− Quality of Thermal Resources in Turkey 


− The destinations of thermal tourism in Turkey 


− Demand of thermal tourism in Turkey 


− Legal legislation of thermal tourism in Turkey

12 

13 


− The reasons of lagging of thermal tourism in Turkey 


− Suggestions on the development of thermal tourism in Turkey 

14 FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 


The skill of defining and commenting tourism sector 

The skill of designing a system, a part or a process in a way that it will meet 

requirements 



The skill of working in interdisciplinary teams X 

The skill of defining, formulizing and solving the problems about tourism X 

Sense of professional and ethical responsibility 

The skill of effective communication X 

X 

X 

Full 

Contri 

bution 

Having information about the actual problems X 

8 Sense of life long learning entailment X 

9 Gaining broad scanning about the thermal tourism as a type of touristic product X 


X


Communication in Tourism 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 



Mail : 

Web : 

Mail : 

Web : 

The aim of this lesson is giving information about communication, explaining the ways of 

effective communication and teaching the importance of communication in terms of 

tourism. 

To the students: 

1. Teaching the conceptions about communication, types of communication and tools 

of it. 

2. Teaching the effective ways of communication. 

3. Teaching the effective techniques of talking and writing. 

4. Teaching the effects of cultural factors and cultural diversenesses on 

communication. 

Students: 

1. Learn the conceptions about communication, types of communication and tools of 

it. 

2. Learn the effective ways of communication. 

3. Learn the effective techniques of talking and writing. 

4. Learn the effects of cultural factors and cultural diversenesses on communication. 

Course Textbook : 

1. Söz Söyleme Sanatı, Herbert N. Casson, Kariyer yayıncılık, İstanbul, 2000 

Suggested resources : 

1. Bir haftada başarılı iletişim, John Macdonald ve Steve Tanner, Dünya Yayıncılık, 

İstanbul, 1998 

2. 1000 kişi önünde konuşmak, Marion Witz, Dharma Yayıncılık, 2004, İstanbul 

3. Etkili iletişim, Chris Roebuck, Doğan Yayıncılık, İstanbul, 2000


Lecture 



Week 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 


Sign (x) 



1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


Basic conceptions in communication. 

Effective methods of communication. 

Communication with customer 

Subjects 

The importance of communication in terms of customer satisfaction 

The body language 

Effective talking 

MID-TERM EXAM 

Communication in tourism 

Culture. 

Effects of cultural diverseness to communication. 

Vivification. 

Vivification 

Vivification.

14 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 




Information about the basic concepts in terms of communication X 

Full 

Contri 

bution 

Capability of communicating effectively X 

Capability of communicating with the others easily. X 

Capability of using the body language effectively. X 

Capability of comprehending the effect of cultural diverseveness on 

communication 

Capability of being a good listener. X 

Capability of persuading X 

8 Self reliance. X 


X


Recreation Management 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 





Mail : 

Web : 

Mail : 

Web : 

To teach the concepts of spare time and recreation, these concepts’ place in tourism and 

their relation to tourism, to inform students about touristic recreation planning to study 

recreational activities practised in accommodations and to present samples from 

exemplar animation practises. 

1. To teach the concepts of spare time and recreation 

2. To comprehend the processes of planning and practising of recreation activities in 

touristic organisations. 

3. To get the ability of planning exemplar animation activities for accommodations 

4. To have the ability to create effects which will increase the service sales of 

animation activities in accommodations 

5. To be able to prepare education programs for animation activities in 

accommodations 

6. To be able to analyse animation activities comparatively 

Students 

1. Learn the concepts of spare time and recreation 

2. Comprehend the processes of planning and practicing of recreation activities in 

touristic organizations 

3. Get the ability of planning exemplar animation activities for accommodations 

4. Have the ability to create effects which will increase the service sales of 

animation activities in accommodations 

5. Can prepare education programs for animation activities in accommodations 

6. Can analyze animation activities comparatively 


1. Hacıoğlu, N., Gökdeniz, A., Dinç, Y. (2003) Boş Zaman & Rekreasyon Yönetimi 

Örnek Animasyon Uygulamaları, Ankara, Detay Yayıncılık. 

Suggested Books 

1. Karaküçük, S., (1999) Rekreasyon Boş Zamanları Değerlendirme, Ankara, 

Bağırgan Yayımevi.


Lecture 



Week 

1 

2 

Teoretical expression, Queston and Answer 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


Concepts of time, spare time and recreation 

Need of recreation 

Subjects 

Socio-economical factors supporting recreational participation 

Education of recreation 

Recreation Management 

3 − Recreational planning and programming 

− Amenities in recreational use 

Recreation’s relation to various areas 

4 − Recreation and environment 

− Recreation and economy 


5 − Recreation and sport 

− Recreation and play 


6 − Recreation and tourism 

7 

8 

9 

10 

MID-TERM EXAM 

Relation of recreation to tourism and active holidays 

− The process of relation between recreation and tourism 

− The causes of increase in demand for tourism and recreation 

− Active holidays and development of tourism with recreational purpose 

Leadership in recreational activities 

Responsibilities of recreation leader 

The problem of education in recreational leadership 

Analysis of recreational situation in Turkey 

11 − Description of animation and its functions 

The concept of animation, principles of planning and project 

− Conditions of success in animation projects

12 

13 

14 

− The role of touristic animation and attention of tourists 

Policy and planning of animation development in touristic organisations 

Animations for tourists and connection of local environment 

Development of touristic animations 

Classification of active animation kinds 

Animation management and matters to be taken into account 

Examples of animation in accommodations 

Effect of animations in accommodations on service sales 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 

8 


To comprehend the relations of the concepts of spare time and recreation to 

tourism 



To have information about recreational activities practiced in tourism sector X 

To get the ability to plan and manage recreational activities carried out in touristic 

organizations 

To get the knowledge and ability of planning and organizing animation activities in 

accommodations 

To be able to carry out education programs for animation activities X 

X 

X 

Full 

Contri 

bution 

To be able to diversify animation activities X 

To be able to practice the sale-increasing effects of animation activities on services 

in the sector 

To comprehend the importance of recreational activities in accommodations for 

that organization 

9 To be able to form animation groups for tourism X 


X 

X 

X


English for Business I 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

VII 3 0 3 3 4 English Compulsory 


Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Asist. Prof. Dr. Hasan Hüseyin 

SOYBALI 

Mail: hsoybali@aku.edu.tr 

Web: www.tioyo.aku.edu.tr 

Mail: 

Web: 

This course has been designed to help students of hospitality department learn the 

appropriate business English required and improve business vocabulary in order to 

communicate successfully with the clientele. The course help students to develop the 

language needed for important business communication skills. 


skills of Business English used in different sectors of the economy. It enables students to 

understand and respond in English to an international clientele. 

It is expected that students will speak business English effectively, adjusting for 

audience, purpose, and situation. 

Course Book: 

1. Mascull, Bill. (2002). Business Vocabulary in Use, Cambridge University Press; 

UK 



Theoritical Lectures, Listening and Speaking Practise, Dialogues, 

Questions & Answers




Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 


Week 

Jobs, People and Organizations 

1 

− 

− 

Work and jobs 

Ways of working 

− Recruitment and selection 


2 

− 

− 

Skills and qualifications 

Pay and benefits 

− People and worjk place 


3 

− 

− 

The career ladder 

Problems at work 

− Managers, executives and directors 


4 − Businesspeople and business leaders 

− Organizations 

Production 

5 

− 

− 

Manufacturing and services 

The development process 

− Innovation and invention 

Production 

6 

7 

8 

9 

− Making things 

− Materials and suppliers 

− Business philosophies 

MID-TERM EXAM 


Project etc.) 


Marketing 

− Buyers, sellers and the market 

− Market and competitors 

− Marketing and market orientation 

Marketing 

− Products and brands 

− Price 

− Place 

Subjects

Marketing 

10 − Promotion 

− 

Money 

The internet and e-commerce 

11 

− 

− 

Sales and costs 

Profitability and unprofitability 

− 

Money 

Getting paid 

12 

− 

− 

Assets, liabilities and the balance sheet 

The bottom line 

− 

Money 

Share capital and debt 

13 − Success and failure 

− Mergers, takeovers and sell-offs 

14 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 

8 

9 




Ability to understand texts in English X 

Improved vocabulary X 

Ability to speak easily with business partners and associates, clients in English X 

Ability to use the words learned in a text X 

Writing CVs and job application letters X 

Ability to carry out written business communications X 

Ability to understand, write and present business reports X 

Ability to read and comprehend news, articles, chapters and studies related to 

business 

Ability to explain the job, responsibilites, the organizational structure, future plans 

and forecasts 

Prepared by: Assist. Prof. Dr. Hasan Huseyin SOYBALI Date: 20.08.2009 

Full 

Contri 

bution 

X 

X




Code und Name 

Berufsfremdsprache (Deutsch) I 

Semester 

Stunde 

Theorie 

Stunde 

Praktik 

Gesamtstun 

de 




Fachart : 

Pflicht - / 

Wahlfach 

VII 3 0 3 3 3 Deutsch / Türkisch Wahlfach 

Vorbedingung 


Fachhelfer - 


Grund– und 


für Fach 

Fachzweck 

Fachziele 

Lernausgaben 

und – eignungen 

für Fach 


für Fach 

- 


Web : 

Mail : 

Web : 

















Lehrbüchern 



Auswertungs 

grössen 

Wenn ja , 

Kreuzen Sie 

als (X) an ! 







Woche 

Themen 

Begrüssung, Grüss erwidern , Getränke / Frühstück bestellen , auf Bestellungen reagieren , Bar , 

1 Frühstücksraum 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 

14 

Zimmerbestellungen entgegennehmen ( I ) , Bedauern äussern , Mengenangaben für Getränke und 

Speisen 

Sich nach Eigenschaften und Preisen von Waren erkundigen und darüber Auskunft geben 

Daten von Gästen erfragen ( Personalien, Herkunft, Reiseziel, Aufnethaltsdauer, Abreisedatum ) 

Zimmerbestellungen entgegennehmen ( II ) und Gäste empfangen, Anmeldeformalitäten erledigen, 

Rezeption 

Grundzahlen von 1-1000, Ordnungszahlen bis 31, sich nach der Nationalität erkundigen, würden + 

Infinitiv 


Telefongespräche vermitteln, Wünsche entgegennehmen (Zimmer, Weckliste) Auskünfte erteilen 

(Hotelservice) 

Schriftliche Zimmerreservierungen entgegennehmen, über persönliche Dinge Auskunft geben, nach dem 

Gepäck 

fragen und dazu Auskunft geben 

Menübestellungen entgegennehmen, Speisen empfehlen, Bezeichnungen für Speisen ins Deutsche 

übersetzen 

Reklamationen im Restaurant entgegennehmen und darauf reagieren, Konjuktiv II von ‘’ haben ‘’ und 

‘’ sein ‘’ 


Uhrzeiten erfragen und nenen, über Öffnungszeiten, Fahrpläne, Reisedaten, Fest- und Feiertage Auskunft 

erteilen 

Im Restaurant abrechnen, besondere Wünsche entgegennehmen, Sehenswürdigkeiten empfehlen, 

Gäste verabschieden


1 

2 

3 

4 

5 



kein teils 

Sehenswürdigkeiten empfehlen x 

Anmeldeformalitäten erledigen x 

über Öffnungszeiten, Fahrpläne, Reisedaten, Fest- und Feiertage Auskunft erteilen x 

Menübestellungen entgegennehmen x 

Telefongespräche vermitteln x 


Voll 

Anteil





Vocational Foreign Language Russian I 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

VII 3 0 3 3 3 Russian Elective 





Course Aim 

Course Goals 


Outs and 

Proficiencies 




Web : 

Mail : 

Web : 

Writes compositions, tells little stories. Vocab knowledge improves. 

1. Studying With Texts 

2. Writing Compositions 

3. Understanding with listening 

1. Practicing with Texts 

2. Writes Composition 

3. Understands with listening 



2. Start 1-2. Sözlük, 1986; 






Lecture 




Sign (x) 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Subjects 

1 

Using Russian grammar rules in different articles. 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

Writing simple compositions. 

------- 

--------- 

Analyzing sentences in the article via cutting into pieces. 

Analyzing the place of the sentences in the texts. 

-------- 

MID-TERM EXAM 

Try to guess meaning of the unknown words which are used in different context. 

-------- 

Getting listening and understanding skills by Visual and aural materials. 

--------- 



Rate

13 

14 

--------- 

FINAL EXAM 


1 

2 




Writing compositions, telling little stories. X 

Getting students achieve listening and understanding skills. X 


Full 

Contri 

bution


Tourism Policy and Planning 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

VIII 3 0 3 3 4 Turkish Compulsory 


Instructor 



Course Aim 

Course Goals 



Mail : 

Web : 

Mail : 

Web : 

To teach the tourism policy and planning and in accordance with this, to explain the 

tourism policies and plannings with examples. Thus, to make comprehend the planning 

processes of local, regional, and national tourism. Moreover, To analyse the development 

of national and international tourism policies. 

1. To teach the notion of tourism policy and its peculiarities 

2. To enable the evaluation of success conditions of a tourism policy which is being 

executed 

3. To bring in the ability to make local and regional tourism planning 

4. To bring in the ability to practically execute the methods of estimating tourist 

demands 

5. To teach the elements to be considered while planning touristic product supply 

6. To bring in the ability to form recognition strategies and plans for tourism 

products 

7. To bring in information to evaluate development plans and to form new policies 

in accordance with those plans 

8. To put in policies to increase tourist draw 

1. Explains the notion of tourism policy and its peculiarities 

2. Evaluates the success conditions of a tourism policy which is being executed 

3. Acquiring the ability to make local and regional tourism planning 

4. Acquiring the ability to practically execute the methods of estimating tourist 

demands 

5. Learns the elements to be considered while planning touristic product supply 

6. Gains the ability to form recognition strategies and plans for tourism products 

7. Acquires the information to evaluate development plans and to form new policies 

in accordance with those plans 

8. Determines policies to increase tourist draw




Lecture 



1. Olalı, H. (1990) Turizm Politikası ve Planlaması, İ.Ü İşletme Fakültesi Yayınları, 

İstanbul 


1. İçöz, Orhan vd. (2002) Turizm Planlaması, Turhan Kitabevi Yayınları, Ankara 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Introduction (Basic Notions and definitions) 

Subjects 

− Explanation of tourism economy and tourism fact 

1 − Analysis of the notion of tourism 

− forward projections of tourism fact 

− Topic distribution to students for presentation 

Tourism Policy 

2 − Explanation of definition and peculiarities of the notion of tourism 

− The elements forming the tourism policy and the need for tourism policy 

Tourism Policy (continued) 

3 − Success conditions of tourism policy 

− Elements of Turkish tourism policy 

Tourism planning 

4 − The notion of tourism planning and the aims and basics of tourism planning 

− The matters to be taken into consideration in preparation and execution of tourism plan 

Tourism Planning (continued) 

5 − The process of tourism planning in regional and local level 

Student presentation about the topic 

Estimating and planning tourist demand 

6 − Theoretical explanation of the methods related with estimating and planning tourist demand 

- Trend analysis - Regression analysis 

Estimating and planning tourist demand (continued) 

- Correlation analysis 

7 

− Theoretical explanation of the methods related with estimating and planning tourist demand 

- Covariation analysis - Cumulative Style - Graviton Models 

− Estimating and planning tourist demand in Turkey

8 

9 

10 

11 

12 

13 

14 

MID-TERM EXAM 

Planning the tourism product supply 

− The notion and peculiarities of touristic product 

− Policy and planning of touristic product 

− The factors to be considered for evaluation of touristic facilities and the selection of touristic regions 

from the point of supply in tourism planning 

- Natural resources - Condition of substructure 

Planning the tourism product supply (continued) 



- Social and economic conditions 

- Surface endowment 

- Cultural endowment and facilities for leisure time 

- Property condition 

- Current utilization form of land 

- Disvaluation of land and environmental pollution 

- Forecasts about the usage of the land in the future for tourism and recreation purposes 

Planning the tourism product supply (continued) 



- hospitality sources - tourism recreation relation - tourism animation relation 

Planning presentation- demand creation and tourist draw activities in tourism 

− Analysis of touristic market structure, marketing and distribution systems, 

− The role of public sector in touristic product marketing 

Some basic principles in tourism marketing 

Planning presentation- demand creation and tourist draw activities in tourism (continued) 

− Planning presentation- demand creation and tourist draw activities 

− Developing propositions via brainstorming 



1 

2 

3 

4 

5 



Full 


bution 

The ability to forecast future in tourism industry X 

To comprehend the importance of tourism policy from the point of increasing 

tourism incomes 

The ability to evaluate the necessary elements to form tourism policy and to be 

able to constitute policy 

The ability to make regional and/or local level plans X 

The ability to estimate the tourism demand inclined to a region X 

X 

X

6 

7 

The ability to use academic methods in tourism demand estimation X 

The ability to determine touristic regions considering their supply features and to 

plan 

8 The ability to follow the actual condition of elements forming tourism market X 

9 

10 

The ability to make necessary inferences for planning by analyzing Five-Year 

Development Plan for Tourism 

The ability to evaluate the relations between public sector and private sector in 

tourism industry 

11 The ability to execute the touristic product marketing activities X 

12 The ability to plan a destination considering its carriage capacity X 

13 Being informed about tourism policies of Turkey X 

14 The ability to form a policy for a country/region/city X 


X 

X 

X


Entrepreneurship in Tourism 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 



Mail: 

Web: 

Mail: 

Web: 

To teach students the notion of entrepreneurship and main features of entrepreneur. To 

teach the utilization conditions of countenance by entrepreneurs provided in tourism 

sector and to provide knowledge for attending entrepreneurship activities in tourism 

sector is aimed. 

1. To teach all the dimensions of the notion of entrepreneurship and entrepreneur 

2. To bring in the ability and knowledge to practically apply entrepreneurship types 

3. To bring in the ability within entrepreneurship to evaluate SMSE activities 

4. To have the ability to utilize entrepreneurship opportunities in tourism sector 

5. To bring in the ability to create new entrepreneur ideas about the sector intended 

for future 

1. Learns all the dimensions of the notion of entrepreneurship and entrepreneur 

2. Gains the ability and knowledge to practically apply entrepreneurship types 

3. Gains the ability within entrepreneurship to evaluate SMSE activities 

4. Has the ability to utilize entrepreneurship opportunities in tourism sector 

5. Gains the ability to create new entrepreneur ideas about the sector intended for 

future 


1. Tutar, H., Küçük, O. (2003). Girişimcilik ve Küçük İşletme Yönetimi, Ankara, 



1. Döm, S. (2008). Girişimcilik ve Küçük İşletme Yöneticiliği, Ankara, Detay 

Yayıncılık 

2. Yurtseven R. (2007). Girişimcilik Küçük Bir İşletme Kurmak ve Yönetmek, 

Ankara, Detay Yayıncılık


Lecture 




Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 



Week 

Notions about entrepreneurship 

Subjects 

1 The importance and development of entrepreneurship 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

Types of entrepreneurship in Turkey 

Entrepreneurship typology in Turkey 

The future of entrepreneurship in Turkey 

Factors of achievement in entrepreneurship 

Reasons of failure in entrepreneurship 

Features of entrepreneurs 

Intra-entrepreneurship and entrepreneurship 

Motivation in entrepreneurship 

Creativity and innovation in entrepreneurship 

Protection of invention, brand and designs 

Vocational ideas in entrepreneurship 

MID-TERM EXAM 

Preparing job plan in entrepreneurship and documentation of it 

Within job plan, Management, marketing, Finance and production plans 

Analysis of structures of small and medium sized enterprises (SMSE) in the scope of entrepreneurship 

− The definition and common features of SMSE 

− Main contributions of SMSE’s to economical and social system 

− Problems of SMSE’s 

Analysis of entrepreneurship activities in tourism sector 

Conditions of success of entrepreneurship in tourism 

The analysis of incentives and credits in tourism sector for entrepreneurs 

The analysis of usage conditions of incentives and credits related tourism 

Entrepreneurship stories in tourism sector

13 

14 

Sample event analyses in entrepreneurship related with tourism 



1 

2 

3 

4 

5 

6 

7 

8 




Full 

Contri 

bution 

To have the main qualities and features of an entrepreneur X 

To be able to utilize entrepreneurship opportunities X 

The ability to use effectively the incentives and credits for entrepreneurial 

activities in tourism sector 

The ability to present entrepreneurial propositions to increase sales in tourism 

enterprises 

The ability to create new entrepreneurial opportunities considering the future of 

tourism sector 

Learning the work manners of SMSE X 

To have the necessary knowledge and ability to work as manager in SMSE X 

The ability to present new entrepreneurial solution propositions analysing the 

problems of SMSE in tourism sector 

9 Making Large-scale investments in tourism sector. X 


X 

X 

X 

X


Convention and Events Management 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor Assist. Prof. Dr. Ahmet Baytok 



Course Aim 

Course Goals 


Outs and 

Proficiencies 


Web : 

Mail : 

Web : 

Makes tourism and hospitality management students be informed about the structure of 

convention tourism, fair organization and management. 

1. Makes students be aware of the importance of product diversification in tourism 

2. Teaches convention tourism and its scope 

3. Makes students be informed about the problems and solution proposals of 

convention tourism in our country 

4. Teaches the process of convention organization and management 

5. Teaches the process of organization and management of fairs 

1. Explains the notion and importance of product diversification in tourism 

2. Explains the conceptual structure, historical development and peculiarities of 

convention tourism and explains the level of it in our country 

3. Explains the phases of a convention in the process of organization 

4. Explains the phases of a fair in the process of organization



Lecture 



1. Aymankuy, Y. , (2003), Kongre Turizmi ve Fuar Organizasyonları, Ankara, 

Detay Yayıncılık 


2. Çakıcı, C., (2004), Toplantı Yönetimi: Kongre, Konferans Seminer ve Fuar 

Organizasyonu, Ankara, Detay Yayıncılık 

3. Montgomery, R.J., Strick, S.K., (1995), Meetings, Conventions and Expositions: 

An Introductıon to The Industry, NY, Van Nostrand Reinhold 

4. Fenich, G.G., (2005), Meetings, Expositions Events and Conventions: An 

Introduction To The Industry, New Jersey, Pearson, Prentice Hall. 

5. Arslan, K., (2008), Türkiye’de Kongre Turizmini Geliştirme İmkanları, 

İstanbul, İTO Yayını, Yayın No.2008-34 

6. Tavmergan, İ.P. ve Aksakal, E.G., (2004), Kongre ve Toplantı Yönetimi, 

Ankara, Seçkin Yayıncılık, 



Sign (x) 



Rate 

1. Quiz X 30 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 

X 30 



Week 

Subjects 

Product diversification in tourism and its necessity 

1 

− 

− 

The notion of product diversification 

The necessity of product diversification 

− Product diversification strategy 

The scope of convention tourism, historical development and reasons 

2 

− 

− 

The notion and definition of convention 

Historical development of conventions 

− The reasons of development of conventions 

Structural analysis of convention tourism and its condition in Turkey 

− Quantitative distribution of conventions 

3 

− 

− 

The condition of convention tourism in the world 

Convention tourism in turkey 

− Historical development of convention tourism in Turkey 

− The problems and solution offers of convention tourism inTurkey 

The criteria for selecting a place for convention and facilities that convention cities must have 

4 

− 

− 

The criteria for selecting a place for convention 

Facilities that convention cities must have

Specialization of convention services 

5 

− 

− 

Professional Convention Organizer 

Convention Services Manager 

− Convention Planner 

Enterprises in convention market that forming supply and demand 

6 − Enterprises in convention market that composes supply 

− Enterprises in convention market that composes demand 

MID-TERM EXAM 

7 

8 

9 

10 

11 

12 

13 

14 

The process of convention organization 

a) Planning 

b) Analyzing needs 

c) Developing objectives (SMART) 


a) Selecting place 

b) Requests for proposals (RFP) 

c) budgeting 

d) detecting costs 


a) Organizing and managing 

b) Preparation of meeting guides 

c) Marketing 

d) Determining food and beverage services 

The process of convention management 

a) Last preparations before convention 

b) The process of realization of convention 

The process of fair organization 

a) The notion of fair, historical development and its kinds 

b) The peculiarities of fair organization 

The process of fair organization 

a) Fair organization works 

b) Stand management 



1 

2 

3 

4 




Full 

Contri 

bution 




The ability to define, formulize and solve problems related with tourism X

5 

6 

7 


The ability to communicate efficiently (Turkish and English) X 



9 

The ability to accomplish the process of convention and fair organization and 

management 

Prepared by: Assist. Prof. Dr. Ahmet Baytok Date: 20.08.2009 

X





Sales Promotion in Tourism Enterprises 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

To teach students the importance of sales development in tourism enterprises, and to 

teach techniques of sales development within enterprise. To present examples about 

applications of sales development programme in hospitality enterprises and to explain 

loss of income stemming from sales and marketing by means of sample events. 

1. To teach the notion of sales development and sales development techniques 

2. To be informed about Criss-Cross sales and Up selling applications in hospitality 

enterprises, to practically apply sales techniques in the enterprise being worked 

in 

3. To bring in the ability to plan sales development activities in hospitality 

enterprises 

4. To be able to develop creative ideas for the exposition of touristic products 

5. To find out the reasons of income losses in hospitality enterprises and to be able 

to develop solution propositions. 

1. Learns the notion of sales development and sales development techniques 

2. Becomes informed about Criss-Cross sales and Up selling applications in 

hospitality enterprises, can apply sales techniques in the enterprise being worked 

in 

3. Gains the ability to plan sales development activities in hospitality enterprises 

4. Can develop creative ideas for the exposition of touristic products 

5. Can develop solution propositions, finding out the reasons of income losses in 

hospitality enterprises 


1. Avcıkurt, C. (2005). Turizmde Tanıtma ve Satış Geliştirme, 2. Baskı, Değişim 

Yayınları, İstanbul. 

Theoretical lecture, question and answer



Week 

1 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 


Sales development and its features 


Project etc.) 


Subjects 

2 

Upselling 

― Individual communication and sales 

― Relations with interior guests and internal marketing 

― Intersection selling 

Upselling 

3 − Developing profit centers in tourism enterprises 

− Approach and services to the guest in tourism enterprises 

Sales promotion techniques in tourism enterprises 

4 

5 

6 

7 

8 

9 

− Price cut 

− Hidden price cut 

− Coupon distribution 

− Refunds 


− To serve extra products (Upselling) 

− Extra services and events promotions 

− Free of charge presents 

− Offering sample products 


− Frequent user programmes 

− Sales by installments 

Examples from promotion applications 

MID-TERM EXAM 

Sales promotion programme application time 

Price cut or increasing product value 

The role of price diversification in sales development 

Planning sales promotion activities 

− Determination of objectives 

− Determination of target groups 

− Determination of alternative strategies

10 

11 

Planning sales promotion activities 

− Programme developing 

− Testing programme 

− Applying programme 

− Testing programme 

− Evaluating the efficiency of the programme 

Exposition and organization of touristic product 

Income losses in tourism enterprises stemming from sales and marketing 

12 − Relationship marketing and holding customers 

− Customer complaints 

Income losses in tourism enterprises stemming from sales and marketing 

13 

14 

− Analysing main income losses in tourism enterprises 

- Lodging system faults 

- Agent agreements 

- Payment systems 

- Leasing of service departments 

Analysis of chosen sample event 



1 

2 

3 

4 

5 

6 

7 




Being informed about sales development techniques in tourism enterprises X 

The ability to apply sales development techniques in tourism enterprises X 

To comprehend the importance of cross selling and up selling applications for 

tourism enterprise and applying the related techniques efficiently 

The ability to plan the organization and exposition of touristic product X 

The skill to find out income losses stemming from sales and marketing in 

tourism enterprise 

Being able to develop solution propositions for income losses stemming from 

sales and marketing 

The ability to interpret the activities intended for sales development in tourism 

sector 


Full 

Contri 

bution 

X 

X 

X 

X


Bachelor Thesis 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 

Mail : 

Web : 

Mail : 

Web : 

To consolidate the information that the students acquire throughout their college 

education. To teach the students how to carry out research about a specific subject and 

how to report it. 

1. To make the student learn all the phases of an academic research 

2. To develop and consolidate the knowledge and experience of the students 

3. To make the students learn how to report results of the research they have done. 

1. The student learns all the phases of an academical research 

2. Students improve and consolidate their knowledge and experiences 

3. Students learn how to report results of the research they have done. 

Counseling



Week 

1. Quiz 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 

1 Topic assignation studies 

2 Topic assignation studies 


3 Determining the title of the thesis 

4 Preparation of content 

5 Preparation of content 

6 Defining the content of the research 


Project etc.) 

Final Examination 

Subjects 

7 Beginning researches about the notional part of the study 

8 Scanning literature 

9 Scanning literature 

10 Research 

11 Research 

12 Research 

13 Reporting 


Sign (x) 



Rate

14 Submitting 


1 

2 

3 

4 

5 

6 

7 




Learning the process of preparing academical research x 

Full 

Contri 

bution 

Being informed about research techniques x 

Ability to do research x 

The ability to plan experimental methods x 

Information about data collecting techniques x 

Information about collecting and analyzing data x 

The ability to express information in an academical style x 

8 The ability to evaluate in accordance with specific criteria x 






Leadership and Organizational Culture in Hospitality 

Enterprises 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 



Instructor Assist. Prof. Dr. Ahmet BAYTOK 



Course Aim 

Course Goals 


Outs and 

Proficiencies 


Web : 

Mail : 

Web : 

Enables tourism and hotel management students to understand the issues of leadership 

and organizational culture, and to be informed about the relation of leadership and 

organizational culture in tourism enterprises level. 

1. Makes students be aware of the notion of leadership, its extent and approaches 

2. Teaches organizational culture notion, its elements, maintaining and changing it. 

3. Enables students to understand the relation between leadership and 

organizational culture 

4. Sets forth leadership and organizational culture relations in tourism enterprises 

and enables students to be informed in this subject 

1. Knows and explains leadership and leadership approaches 

2. Knows and explains the notion, elements, maintaining and changing of 

organizational culture 

3. Knows the relation between leadership and organizational culture and explains 

the process 

4. Explains the interaction between leadership and organizational culture in 

tourism enterprises



Lecture 




1. Schein, E.H. 1992, Organizational Culture and Leadership 2. Ed., Jossey Bass 

Publishers. San Fransisco. 


1. Bass, B.M. (1990), Bass & Stogdill Handsbook of Leadership, 3. Ed., Free Pres, 

London. 

2. Schein, E.H. 1992, Organizational Culture and Leadership 2. Ed., Jossey Bass 

Publishers. San Fransisco. 

3. Şişman, A. 2002, Örgütler ve Kültürler, Pegem A Yayıncılık, Ankara. 

4. Terzi, A.R. 2000, Örgüt Kültürü, Nobel Yayınları, Ankara. 

5. Yukl, G. 1994, Leadership in Organizations, 3.Ed., Prentice Hall, NJ. 

6. Northouse, P.G. 1997, Leadership, Sage Publications, Inc, Thousand Oaks, 

California. 


Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 


Week 

Leadership and Approaches for Leadership 

1 − Notion of leadership 

− Leadership definition 


2 − General features of leadership 

− Organizational function of the leader 


3 − Classical approaches for leadership 


4 − Actual approaches for leadership 


Project etc.) 


Subjects 

Organizational culture and formation process 

5 − Culture and organizational culture notion and its peculiarities 

− Elements of organizational culture 


6 − Formation of organizational culture

7 

MID-TERM EXAM 


8 − Maintaining organizational culture 

− Changing organizational culture 

Leadership and organizational culture relationship 

9 − The role of the leader in the formation of the organizational culture 

Service leadership 

10 − The notion of service leadership 

− Character and managerial roles of service leader 

Service leadership 

11 − The similarities between service leadership and other leadership approaches 

− The differences between service leadership and other leadership approaches 

Service culture 

12 − The notion of service 

− The notion of service culture and its features 

The relation between service leadership and service culture 

13 − The role of service leader in the formation of service culture 

14 



1 

2 

3 

4 

5 

6 

7 






Full 

Contri 

bution 


The ability to define, formulise and solve problems related with tourism X 


The ability to communicate efficiently (Turkish and English) X 



Prepared by: Assist. Prof. Dr. Ahmet BAYTOK Date: 20.08.2009


English for Business II 

Semester 




Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

VIII 3 0 3 3 4 English Compulsory 


Instructor 



Course Aim 

Course Goals 


Outs and 

Proficiencies 




Lecture 


SOYBALI 



Mail : 

Web : 

This course has been designed to help hospitality students learn the appropriate business 

English required and improve business vocabulary in order to communicate successfully 

with the clientele. The course help students to develop the language needed for important 

business communication skills. 


skills of Business English used in different sectors of the economy. It enables students to 

understand and respond in English to an international clientele. 

It is expected that students will speak business English effectively, adjusting for audience, 



1. Mascull, Bill. (2002). Business Vocabulary in Use, Cambridge University Press; 

UK 



Theoretical Lectures, Listening and Speaking Practise, Dialogues, 

Questions & Answers




Sign (x) 



1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 


Week 

Finance and the economy 

1 

− 

− 

Personal finance 

Financial centers 

− Trading 

Finance and the economy 

2 − Indicators 1 

− Indicators 2 

Doing the right thing 

3 − Wrongdoing and corruption 

− Ethics 

Personal skills 

4 

− 

− 

Time and time management 

Stress and stress management 

− 

Culture 

Leadership and management styles 

5 

6 

7 

8 

9 


Project etc.) 


− Business across cultures 1 



Telephone, Fax and email 

− Telephoning 1: phones and numbers 

− Telephoning 2: getting through 

− Telephoning 3: messages 

MID-TERM EXAM 

Telephone, Fax and email 

− Telephoning 4: arrangements 

− Faxes 

− Emails 

Business Skills 

− Meetings 1: types of meeting 

− Meetings 2: the role of the chairperson 

− Meetings 3: points of view 

Subjects


10 

− 

− 

Meetings 4: agreement and disagreement 

Meetings 5: discussion techniques 

− Presentations 1: preparation and introduction 


11 − Presentations 2: main part 

− Presentations 3: closing and questions 


12 

− 

− 

Negotiations 1: situations and negotiators 

Negotiations 2: preparing 

− Negotiations 3: furthering negotiations 


13 − Negotiations 4: difficulties 

− Negotiations 5: reaching agreement 

14 

FINAL EXAM 


1 

2 

3 

4 

5 

6 

7 

8 

9 




Ability to understand texts in English X 

Improved vocabulary X 

Ability to speak easily with business partners and associates, clients in English X 

Ability to use the words learned in a text X 

Writing CVs and job application letters X 

Ability to carry out written business communications X 

Ability to understand, write and present business reports X 

Ability to read and comprehend news, articles, chapters and studies related to 

business 

Ability to explain the job, responsibilities, the organizational structure, future plans 

and forecasts 

Prepared by : Assist. Prof. Dr. Hasan Hüseyin SOYBALI Date: 20.08.2009 

Full 

Contri 

bution 

X 

X




Code und Name 

Berufsfremdsprache (Deutsch) II 

Semester 

Stunde 

Theorie 

Stunde 

Praktik 

Gesamtstun 

de 




Fachart : 

Pflicht - / 

Wahlfach 

VIII 3 0 3 3 3 Deutsch / Türkisch Wahlfach 

Vorbedingung 


Fachhelfer - 


Grund– und 


für Fach 

Fachzweck 

Fachziele 

Lernausgaben 

und – eignungen 

für Fach 


für Fach 

- 

Mail: ahmetcetin@aku.edu.tr 

Web: 

Mail: 

Web: 






Ende ihres Studiums besonders im Bereich Tourismus sowohl mündlich, als auch 

schriftlich auf Deutsch richtig ausdrücken können. 










Lehrbüchern 



Auswertungs 

grössen 

Wenn ja , 

Kreuzen Sie 

als (X) an ! 





Woche 

Themen 

Hilfe anbieten, seine Familie vorstellen, mit den Jungen Kontakt aufnehmen, äussere Form und 

1 Bestandteil des Briefes, Personal- und Possessivpronomen im N.A.D.G 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 

14 



Gäste ins Zimmer einweisen, Waren empfehlen, Auskunft über Einrichtungen im Hotel geben, 

Stammgäste begrüssen, schriftliche Frühstücksbestellungen entgegennehmen, Verben mit Akkusativ und 

Dativ 

Reiseauskunft geben, Zimmer- und Hoteleinrichtungen beschreiben, vergleichen und beurteilen 

Adjektivkomparation 

Wege und Fahrmöglichkeiten beschreiben, Speisen nach Hekunft, Beschaffenheit und Zubereitungsart 

charakterisieren 

Touristische Veranstaltungen und Rahmenprogramme beschreiben, empfehlen und ankündigen, 

Adjektivdeklination 

Fremde Äusserungen wiedergeben, über Sehenswürdigkeiten Auskunft geben, Nebensätze mit zu 

+Infinitiv 

Nebensätze mit ‘’ dass ‘’ 


Tischreservierungen entgegennehmen, Plätze im Restaurant anbieten, einen Aperitif empfehlen und 

Zubereitung von Cocktails beschreiben, Reflexive Verben 

Über Zimmerpreis Auskunft geben, Bestellung eines Leihwagens entgegennehmen, Passiv 

Anbieten, Beschreiben und Empfehlen von Suppen, Vorspeisen, Hauptgerichten und Nachspeisen, 

Zustandspassiv 

Beanstandungen und Beschwerden entgegennehmen und darauf reagieren, nach der Qualität von Speisen 

fragen 

Präteritum 


Auskunft über das Wetter geben, Sehenswürdigkeiten erklären und Waren in der Badeboutique näher 

bezeichnen 

Nebensätze mit ‘’ wenn ‘ 

Abrechnen in Reiseschecks und Fremdwährung, Auskunft über Fundsachen geben, Relativsätze


1 

2 

3 

4 

5 



kein teils 

Wege und Fahrmöglichkeiten beschreiben x 

Auskunft über Einrichtungen im Hotel geben x 

Beschwerden entgegennehmen und darauf reagieren x 

Bestellung eines Leihwagens entgegennehmen x 

Auskunft über Fundsachen geben x 


Voll 

Anteil





Vocational Foreign Language (Russian) II 

Semester 

Theoretic 

Hour 

Practice 

Hour 

Total 

Hour 



Credits ECTS 

Language of 

Instruction 

EK-4 

Type: 

Compulsory/ 

Elective 

VIII 3 0 3 3 3 Russian Elective 





Course Aim 

Course Goals 


Outs and 

Proficiencies 




Web : 

Mail : 

Web : 

Learn to take note via listening. Talks and writes about a given subject. Reach any 

information on the web. 

1. Taking note when listening 

2. Consolidating speaking 

3. Getting information on the web. 

1. Takes note when listening 

2. Intensifies speaking 

3. Gets information on the web 



2. Start 1-2. Sözlük, 1986; 






Lecture 



Week 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 



Sign (x) 



Rate 

1. Quiz X 40 

2. Quiz 

3. Quiz 

4. Quiz 

5. Quiz 



Project etc.) 


Taking notes from Visual and aural materials. 

------- 

Subjects 

Using Different sentences and talk about the subject. Prepare the same subject written form. 

Writing a letter. 

---------- 

------------ 

----------. 

Intermediate 

Text: “Touristic tour in Turkey”. 

Text: “Football Fans”. 

Text: “Birthday”. 

Review Russian web sites.

13 

14 

---------- 

Final Exam 


1 

2 

3 




Learning to take a note by listening. X 

Speaking and writing via tackling a subject. X 

Using web sites. X 

Prepared by : Aybeniz Mirishli Date : 20.08.2009 

Full 

Contri 

bution

afyon kocatepe university - Afyon Kocatepe Üniversitesi

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