The Most Trusted Training & Certification Providers, 2021

The
Training
Changing Face of
Learn to Upskill
and
Certification
The pandemic revamped all the aspects of
businesses, work, and workplaces. Employee
training and certification cannot be an exception.
The traditional processes and practices have evolved and
will evolve continuously.
The old training and upskilling strategies have been
reoriented around the questions of training whom, training
what, training how, training when and where, and training
how much. These questions arise from changing business
scenarios, customer expectations, technological and
regulatory frameworks because of the course of the
pandemic and an unforeseen future.
Finding answers to these questions will allow training and
certification providers to design their new programs and
modules according to the needs and requirements of the
businesses, employees, and market forces shaping the
change. Also, it will shift their focus from only present to
the present and future combined, with a bit of backdrop of
past.
Ultimately, it will prepare the businesses and their
workforce to cope with present market demands, comply
with present and future market expectations and become
evolving professionals.
Many organisations have already taken these pandemicinfluenced
challenges as an opportunity to reflect on their
employees' current strengths, weaknesses and analyse the
kind of training programs they can module to best suit their
future expectations from their working professionals.
Changing Rules and Changing Roles:
Be it financial, banking, economic, and insurance sector or
retail, e-commerce, automobile, and F&B sector, more and
more consumers are going digital rather than physically
walking in and out of the branches or stores. This has ended
many traditional employee roles on the one hand, while, on
the other hand, increased digitalization has created many
new roles. This has forced businesses to not only change
their external operational policies but also interoperability
practices and guidelines including their rules for employee
recruitment and employee training and engagement.
Thus, the HR organisations catering to workforce training
and certification, and talent management needs, had to
change their strategic approach.
#Hybrid Workplace: Critical Workforce Capabilities
There is a need for special training split into two - in-office
and remote workforce groups. Both groups can be trained
either simultaneously or separately. The key is to make
remote trainees feel as involved as in-office trainees.
Active communication and listening, critical leadership
thinking, online/offline customer focus, and
teamwork/collaborations are the essential capabilities
trainers/talent managers must focus on for development.
#Techno-Savvy Personnel: Digital Expertise
Digital tools such as social-sharing Apps, live audio chats,
and video sessions that create a deep and meaningful sense
27 | December 2021 | www.theknowledgereview.com