NC May-Jun 2022

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New Fluke HQ has the customer experience at heart
Fluke has launched its new European Headquarters in
Eindhoven, Netherlands, which includes a 400sqm
customer experience centre. For the first time, customers will
not only be able to see Fluke's range of world-class tools, but
experience using them in a variety of real-world applications.
The individual environments in which each of Fluke's tools are
used have been reimagined in the heart of the building. From
miniaturised electrical substations to small scale factories, a
scene has been set for each.
"The best way to offer training is to do so in a hands-on
environment such as this. If customers are unable to attend in
person, we can make demonstration videos to show the best of
our equipments," said Fluke Strategic support and training
manager, Eric van Riet. "It's working, our customers love it."
The environments include a small factory set up, an Industrial
Island complete with a motor driven pump pushing water in a
closed-loop system, a traditional data centre, as well as a
window into networking of the future with communications
cabling channelled through our ceiling tile infrastructure. There
is also a miniaturised high-voltage substation complete with
intricate 3D printed scale models and a tesla coil to simulate
partial discharge.
Hybrid working shifts priorities for IT teams
ManageEngine has unveiled the results of its new survey,
"The State of ITSM Two Years Into the COVID-19
Pandemic", following up on a similar survey conducted in
2020 to understand the challenges the pandemic has caused
for IT service teams. The latest findings indicate that
organisations are now grappling with a new set of problems
that were not previously deemed the top priorities.
With three-fifths of the workforce now working in a hybrid
mode, managing IT assets (46%) and communication and
collaboration (41%) have emerged as the biggest challenges.
Both jumped to the top spots, registering a positive difference
of 11% and 7%, respectively, when compared to the 2020
figures. The most significant shift in reported challenges was a
drop from 36% to 22% for securing company and client data
in a distributed network. This change is likely the result of the
proactive efforts of IT teams to ensure remote working risks
were minimised.
"ITSM teams played a critical role in ensuring that business
operations continued during the pandemic, from overseeing
BYOD policies and the provision of mobile assets to
implementing self-service features and chatbots, investing
more in business continuity planning and offering IT service
delivery and support," commented Kumaravel Ramakrishnan,
evangelist at ManageEngine.
A hardened approach to endpoint security
VIPRE has introduced Vulnerability and Patch Management
(Endpoint Hardening) to its Endpoint Security Cloud service.
These two features work together to give IT admins and
Managed Service Providers (MSPs) increased visibility into
network and device vulnerabilities, and enables them to apply
patches right from the intuitive management portal.
With the addition of vulnerability and patch management
VIPRE’s enhanced Endpoint Security Cloud give increased
visibility to the risks posed by third-party applications within an
organisation, while prioritising the weaknesses to address. It then
delivers embedded patch management to close discovered
vulnerabilities automatically while restricting other potential
attacks with intrusion prevention, DNS Protection, and URL
blockers. It also offers multi-layered protection, against file,
application, and network layer attacks. Through powerful
technologies such as signature-based detection, heuristic
analysis, and behavioural analysis, VIPRE Endpoint Security
Cloud proactively spots vulnerabilities, including zero-day threats.
Changes ahead for Cyber Certified Professional scheme
Responsibility for running the cyber security industry's Cyber
Certified Professional scheme has transferred from the
National Cyber Security Centre (NCSC) to the UK Cyber Security
Council. As part of its oversight role, the Council will be
reviewing the Cyber Certified Professional (CCP) scheme and
launching a six-month pilot to inform new chartered standards.
06 NETWORKcomputing MAY/JUNE 2022 @NCMagAndAwards
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