Swivl, the Leading Self-Storage Ai Assistant, Integrates with Self Storage Manager to Enhance the Tenant Experience

20/06/2022, 13:34 https://www.pressreleasepoint.com/print/1951811
Swivl, the Leading Self-Storage Ai Assistant,
Integrates with Self Storage Manager to Enhance
the Tenant Experience
Posted June 17th, 2022 by swivl
Integration combines the AI chatbot and omnichannel experiences of the swivl platform with the
property management capabilities of Self Storage Manager
Austin, Texas, USA., June 17, 2022 - /PressReleasePoint/ - swivl, the leading conversational AI
platform in Self Storage, is pleased to announce a new technology partnership with Self Storage
Manager, Inc., the global leader in cloud-based property management software for storage operations of
all sizes.
Self Storage Operators can now Provide a Seamless Online Reservation and Account Management
Experience. With an industry leading natural language processing model, swivl’s AI chatbot can answer
hundreds of questions regarding different self storage topics. Furthermore, it offers leads landing on a
storage website visibility into nearby facilities, the operator’s available inventory, prices, and available
discounts.
Designed for large and multi-facility self-storage operators, Self Storage Manager (“SSM”) offers
features such as contactless rentals and payments, lead tracking and management, business intelligence
and analytics and more.
The integration combines the AI chatbot and omnichannel experiences of the swivl platform with the
property management capabilities of SSM through an application programming interface (API),
allowing operators to provide a seamless online reservation and account management experience to
consumers.
“Our goal is to find more ways to facilitate contactless transactions for self-storage operators by
partnering with companies that offer advanced technology solutions. swivl’s integration with SSM
demonstrates our willingness to work with the leading technology companies in the self-storage
industry to easily integrate their applications with our property management software so that our mutual
clients are able to leverage the best of breed technology solutions. This integration will allow SSM
clients to increase revenue, improve customer service and reduce costs,” said Self Storage Manager,
Inc.’s President, Rohan Shenoy.
The integration allows swivl to take a consumer’s experience to the next level by updating lead
information directly on the property management software, book a reservation, provide location
specific available inventory and pricing, and aid in managing a customer’s account. All the while,
operators can still rely on their Store Managers or Contact Center agents to provide the human touch
with a simple transition to a live chat experience.
“This is a highly anticipated integration among our mutual customers. It has been a pleasure to
collaborate with the Self Storage Manager, Inc. team, as they’ve built such a top-notch product,” said
Rodolfo Ramirez, Chief Operating Officer at swivl. “Now, operators can leverage the combined
benefits of property-management and an always-available digital manager to increase their operational
scale and reduce workload for site managers.”
About swivl
swivl augments operating teams to understand what works and automatically tune property-level
decisions every day to attract ready-to-lease customers. Operators leverage swivl to power things like
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20/06/2022, 13:34 https://www.pressreleasepoint.com/print/1951811
digital assistants, online self-service automation, website inventory recommendations, call center
routing, and omnichannel experiences. swivl’s leading conversational AI platform averages an 80%
automation rate, assisting 50,000 reservations across 2,500 Self Storage locations. For more
information about swivl, please visit www.tryswivl.com
Press Contact:
Rodolfo Ramirez
2300 S Rock Creek Pwky Superior, Denver, CO 80027, USA
713468543
****@t**s**v*.com
https://tryswivl.com/
Contact Rodolfo Ramirez
Work Order:
Order ID : 54901 - 1/1
Order Type :Staggered
Reporting Email:rodolfo@tryswivl.com
Completed :0
Reported :0
Associate Name :SNA
Associate Email:associate14@pressreleasepoint.com
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News Source : Swivl, the Leading Self-Storage Ai Assistant, Integrates with Self Storage Manager to
Enhance the Tenant Experience
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