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Information technology
SERVICES
Digital transformation and Information
Technology Deputyship

01
AD Self
Service
07
Amerni+
02
Cisco
Jabber
08
Provided
Hardware
03
Cisco
WebEx
09
Provided
Software

04
Basmati
10
Software
Installation
05
OneDrive
11
Other
Services
06
Moamalat
12
MISA App
Store

01
AD Self Service
Automate password related services such as
unlock account and reset password
scan me
iOS Android User Manual

Unlock Account
After ten wrong password entries, your account would be
locked and you would usually need IT Helpdesk to unlock your
account.
Now, you can unlock it easily by using AD self Services App.
Reset/Change Password
Allows you to change your password even outside MISA
network.

02
Cisco Jabber
Provides Soft phone, instant messaging, voice,
video, desktop sharing, conferencing, and
presence.
scan me
iOS Android User Manual

Call
An alternative to the office phone, you can receive
and make calls over Cisco Jabber from your desktop,
tablet or smartphone.
Screen/Desktop Sharing
Allows you to share the contents of your screen with
another employee.
Chat
This functionality allows you to have conversations
with employees over Cisco Jabber.
Presence
A feature that shows your availability status and readiness
to communicate within MISA network.

03
Cisco WebEx
Provides Audio and Video Conferencing and
Meetings.
scan me
iOS Android User Manual

Online Meeting
Conference calls with WebEx Meetings give you more
options. You can go audio only, or use video.
Screen/Desktop Sharing
Allows you to share the contents of your screen with
another employee.
Outlook integration.
Easily schedule a WebEx Meeting over Microsoft Outlook.
Chat
This functionality allows the users to have brief
conversations over WebEx.

04
Basmati
Provides Automated fingerprint identification
systems regarding of employees attendance
scan me
iOS Android User Manual

Real-Time Tracking
You can clock-in and out anywhere, anytime
using your mobile.
Sync with our MISA Portal
Real time attendance can be viewed from
MISA Portal.
GPS Location Captured
Integrated GPS information allows to ensure the
right employee is at the right place to work.

05
OneDrive
MISA enterprise file sharing and synchronization service to securely store
MISA files and access them from any device inside Ministry of Investment
and with MISA guests and vendors.
scan me
iOS Android User Manual

Cloud storage
Keep all your files safe with powerful online cloud
storage.
File sharing
Share any file or folder easily with anyone, hassle
free
Content collaboration
Easily collaborate, edit, and share content with team
members.
Store and access files from anywhere
Store your files in one safe place, accessible from
your computer, phone, or tablet.

06
Moamalat
Correspondence System allows MISA to track and manage
in/out correspondence form a variety of resources including
scanned letters, emails and electronic documents.
scan me
MISA Homepage
User Manual

Create and send Correspondence
Exchange of Correspondences between agencies
and departments with the possibility of adding
notes and attachments
Word property in the system
The ability to use Microsoft Word application in the
system to create and exchange drafts between the work
team.
View all amended versions of the draft with the date of
modification and changes to it converting the draft after
its approval into a PDF attachment
Search
Search enables the user to search correspondence
and attachments with the OCR feature for images
and files.
Watermark
Watermark feature for confidential Correspondence
when viewing or printing Correspondence

07
Amerni+
Amerni+ Support is a software that provides a
self-supporting service.
scan me
iOS Android User Manual

Software That Provides a Self-supporting
Services that contain
Account information (User password
expiry date, IP and mac addresses)
Important actions you can
preform to fix devices’ most
common technical issues
Self services links (Knowledgebase
articles, reset pass, unlock your
account, open an amerni issue or
request ticket)

Provided
Hardware
You can request your need
through Amerni
Click here

This service enables you to request a personal workstation such as a
Workstations &
Tablets
laptop, PC, tablet .. etc. to be used in MISA
This service enables you to request a personal printer to be used in MISA
Printer
This service enables you to request personal workstation accessories
computer
Accessories
such as; mouse, keyboard, headset .. etc. to be used in MISA
This service enables you to request an IP Phone with a local extension for
IP Phone
telephone communications

SOFT
INSTALL
Software Center
This application will help you
download additional computer
software without the need to ask
IT Helpdesk.
Allowed Software
Request
This service enables you to request
MISA approved software

ARE
ATION
New Software
Request
This service enables you to request
new software not available on the
allowed list
* Needs Cybersecurity approval

REMOTE
WORKING
APPLICATION
Work from home as if you are in office

You can access MISA services and
SAP ERP CRM through activate ..
VPN (RSA)
You can call and receive
incoming calls on your extension
from your desktop, tablet or
smartphone over
CISCO JABBER
You can have meetings anytime
and anywhere from your
desktop, tablet or smartphone
over
WEBEX
You can change password or
unlock your account outside
MISA network over
AD SELF SERVICES
You can access SAP ERP from any
desktop, tablet or smartphone over
Open the link
https://home.misa.gov.sa/
You can access your files from
your desktop, tablet or
smartphone over
OneDrive

WEBSITE
ACCESS
This service enables you to unblock an
internet website
RSA
REQUEST
This service enables you to request a two
factor authentication (RSA) to access
MISA system from outside MISA premises
through VPN
EMAIL
RELEASE
This service enables you to release a
quarantine email due to any submission
that has been blocked for security reason
C
P
This service
international c
has been appro

OTHER
SERVICES
DEVICE/POLICY
EXCLUSION
This service enables you to request for a
Device release, for example, to use the
USB or any other device on MISA
workstations
LL
RIVILEGE
is to enable mobile
alling, once the request
ved IT will add the feature
DEPARTMENT
ACCOUNT
This service enables you to request for a
department account email or group to be
used by the department

HAPPY TO SERVE YOU
5000
0112035000
Aamarni
5000@Misa.gov.sa