Fare Management for High Performance— a strategic approach to ...

Czech Republic to Canada, successfully
building automated fare collection
systems for both the eTicketing
that sustains fare management in
public transport or mass transit, and
for road charging.
Our extensive experience has taught
us that success hinges on much more
than technology alone. The key to
achieving high performance through
fare management systems is to take
a holistic approach.
And that approach starts, crucially, with
the development of a strategic road
map; it incorporates the principle of
developing relevant platform services;
and it seeks to generate competitive
advantage when addressing the need
for sustainability.
A holistic view
Technology, of course, is a key enabler of any fare management system. And
innovative use of new technology, if deployed and integrated with care, can
offer travelers more choices and greater flexibility by providing the means to
perform processes in more efficient and creative ways. Technology, however,
is just one aspect of long-term strategy. Processes and people are just as
important to successful delivery—and can be major stumbling blocks if
not tackled systematically as part of the strategic road map to becoming a
high-performance business.
Successful system design should address all of the following:
• Customer requirements—what do citizens actually value?
• The business case—what are we trying to achieve?
• Multiple stakeholders and governance—can we meet everyone’s needs
and ensure compliance?
• Technology—can we integrate diverse components and accommodate
rapid change?
• The environment—does the approach promote sustainability?
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