HP Integrity systems - Family guide(US English) - Hewlett Packard

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HP related offerings (Continued) HP recommended service offerings for the Integrity systems family HP Services Description HP Critical Service—24x7 comprehensive hardware and software services with enhanced escalation HP Proactive 24—24x7 proactive hardware and software account services HP Service Solutions with three predefined service levels for Integrity Superdome and Integrity NonStop servers 24 Provides the highest level of 24x7 mission-critical support, enhanced escalation processes, standard 6-hour call-to-repair commitment (confirm region availability), and a round-the-clock system monitoring. Ideal for reducing downtime risks in mission-critical environments. Complements your internal IT resources with proactive advice and account services, including integrated hardware (4-hour onsite response), software, and technical advice. 24x7 coverage of the entire IT infrastructure, improving stability and operational effectiveness. All three service levels provide preinstallation, deployment consulting, and education. HP Service Solutions are designed to speed and simplify Integrity Superdome and Integrity NonStop server implementations. • Critical Service Solution—highest level of 24x7 mission-critical support for environments where unplanned downtime carries serious business consequences; enhanced escalation processes, repair time commitments, and round-the-clock system monitoring • Proactive Service Solution—complements your internal IT resources with proactive advice and account services, including integrated hardware • 4-hour onsite response, software, and technical advice—24x7 coverage. Foundation Service Solution—integrated hardware and software support for mature, stable environments or non-production systems (that is, test, development, and backup systems) Installation and startup Installation and startup services include booting the system, verifying that all applicable patches have been applied, establishing connectivity to key system peripherals, configuring your network to specifications, and verifying end-to-end data transfer between the server and other local systems (if network configuration is purchased). HP Factory Express HP Factory Express services combine factory integration with onsite installation and startup activities. The Factory Express process starts by having HP experts work with you to plan and design the best custom solutions for your business. It continues in our factory as HP experts supervise manufacturing and testing, perform complete installation support, integrate the hardware and software, configure the system, apply all patches, pretest the system components, and provide you with a solution integration manual. For your convenience, Factory Express services are available with three packaged offers: Customized Rack-Level Integration, Customer Designed Solution Integration, and HP Designed Solution Integration.
Product family service packages: HP helps you meet your business challenges by offering three service packages (optimized, standard, and basic) per product family. HP Integrity midrange rackmount servers Deploy Support Optimized HP Factory Express Level 5 HP experts provide consulting for solution configuration, racking, and onsite installation of a solution. HP and the customer collaborate on the design. Standard HP Factory Express Level 4 HP experts provide consulting for solution configuration, complex configuration, racking, onsite installation of a solution, and a handover session. The customer provides the design. Basic HP Installation and Startup Service for BCS servers HP installs and configures your business critical rackmount server hardware and OS software, matching your business objectives and systems environment to the configuration. HP Integrity entry-level rackmount servers Deploy Support Optimized HP Installation and Startup Service for BCS servers HP installs and configures your business critical rackmount server hardware and OS software, including configuration. Standard HP Installation and Startup Service for BCS servers HP installs and configures your business critical rackmount server hardware and OS software, including configuration. Basic HP Installation and Startup Service for BCS servers HP installs and configures your business critical rackmount server hardware and OS software, including configuration. 3-Year HP Critical Service For environments where downtime cannot be tolerated—HP monitors your environment around the clock, 365 days a year, implementing improvement projects to mitigate risks and reduce incidents. If outages do occur, they are addressed immediately with access to all of our dedicated critical support escalation resources. 3-Year HP Proactive 24 For environments where some downtime is acceptable —HP helps manage your IT environment for improved performance, stability, and availability. Your incidents are addressed 24x7, with a maximum 4-hour response 365 days a year. 3-Year HP Support Plus 24 For environments where some downtime is expected—HP provides around-the-clock hardware and software support onsite (including third party), plus cost-saving software updates 365 days a year. HP also monitors ongoing operations through state-of-the-art remote tools. There is no assigned HP account manager or team. 3-Year HP Proactive 24 For environments where some downtime is acceptable—HP helps manage your IT environment for improved performance, stability, and availability. Your incidents are addressed 24x7, with a maximum 4-hour response 365 days a year. 3-Year HP Support Plus 24 For environments where some downtime is expected—HP provides around-the-clock hardware and software support onsite (including third party), plus cost-saving software updates 365 days a year. HP also monitors ongoing operations through state-of-the-art remote tools. There is no assigned HP account manager or team. This option includes 3-year HP Proactive Select credits (10 credits per year). 3-Year HP Support Plus 24 For environments where some downtime is expected—HP provides around-the-clock hardware and software support onsite (including third party), plus cost-saving software updates 365 days a year. HP also monitors ongoing operations through state-of-the-art remote tools. There is no assigned HP account manager or team. 25
Page 1 and 2: HARNESS IT with a mission-critical
Page 3 and 4: Build an IT environment that delive
Page 5 and 6: Rackmount Integrity servers and Int
Page 7 and 8: HP Integrity server blades (Continu
Page 9 and 10: HP Integrity rackmount servers—en
Page 11 and 12: HP Integrity rackmount servers—mi
Page 13 and 14: HP Integrity Superdome—high end (
Page 15 and 16: HP Integrity Superdome 2—high end
Page 17 and 18: HP Integrity NonStop servers (Conti
Page 19 and 20: HP Integrity NonStop servers (Conti
Page 21 and 22: HP related offerings (Continued) Co
Page 23: HP related offerings (Continued) Co
Page 27 and 28: HP Integrity Superdome Deploy Suppo
Page 29 and 30: Leverage integrated service solutio
Page 31 and 32: Flexible financing for lower costs

HP Integrity systems - Family guide(US English) - Hewlett Packard

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