PHARSIGHT®

PHARSIGHT®
HIGHLIGHTS
> Pharsight software training covers the
portfolio of WinNonlin,WinNonMix,
Trial Simulator, PKS Reporter,
customized PK Automation Tools,
and Pharsight Knowledgebase Server
(PKS) (both end-user and PKS
administrator training)
> Additional methodology training
available on PK/PD modeling and
simulation with integrated “reallife”
examples
> Public courses conveniently offered
in a variety of metropolitan locations
in both the US and Europe
> Availability of customized and
onsite training to meet specific needs
of a client
> Training courses delivered by
in-house technical experts who
collectively represent some of the
preeminent authorities on PK/PD,
population modeling, and Computer
Assisted Trial Design (CATD)
techniques
> Over 450 pharmaceutical researchers
attended one or more training
workshops in the past year
> Feedback overwhelmingly positive
with regards to the impact and value
perceived from researchers attending
Pharsight training courses:
“I would recommend it to both novice
and skilled users, as there is
something for everyone!”
WinNonlin course attendee
“I learned more in two days than I
would have done in months on my
own.”
WinNonMix course attendee
“The class is an excellent bridge from
introduction to advanced level
population modeling.”
PK/PD Analysis Methodology course
attendee
TRAINING AND SUPPORT
Pharsight offers a comprehensive list of training workshops and support services that are designed to
enable our customers to make full use of our powerful software tools and to effectively and efficiently
employ modeling and simulation techniques in their drug development analysis and decision making
processes. Well-proven workshops are offered publicly in many cities around the world, and "Customer
Tailored Training" can focus on your specific needs. In addition, our Support Team is dedicated to providing
our customers with comprehensive technical support for all Pharsight software products, through webbased
email, fax, or voicemail.
PUBLIC WORKSHOPS
Pharsight sponsors monthly training workshops
that are open to the general public and
are conveniently located in a variety of metropolitan
locations both in the US and Europe.
Course offerings include both hands-on software
tools training and methodology training
in PK/PD modeling and Computer Assisted
Trial Design (CATD) techniques.
Specific training workshops offered by
Pharsight, including:
Hands-on Software Training:
> WinNonlin
> WinNonMix
> Trial Simulator
Methodology Training:
> PK/PD Modeling
> Population PK/PD Analysis
> Introduction to CATD
Over 450 pharmaceutical researchers attended one or more of the above workshops in the past
year. Feedback regarding the value and impact of these courses has been overwhelmingly positive.
For full details on course agendas, costs, and schedule please visit our website at
www.pharsight.com and select Training from the website menu.
CUSTOMER TAILORED TRAINING
Pharsight also provides training that is customized and tailored to client specific needs. These
customized courses are generally provided at the client site and are very flexible in the scope;
ranging from an isolated training course to an expansive, multi-course curriculum. Over the past
year, Pharsight has delivered over 40 customized courses at client sites. As with our public
workshops, course participants feedback has been consistently and overwhelmingly positive.
QUALIFICATIONS
Pharsight instructors are uniquely qualified for training our customers in the use of our software
tools and methodology. Software training courses are delivered by Pharsight’s in-house
technical experts.

TECHNICAL SUPPORT
> High priority with dedicated software
support through resourced Pharsight
Customer Support Team
> Provide world-wide support during
the times of 8 AM GMT to 5 PM
EST Monday through Friday,
excluding holidays.
> Ability to contact Pharsight support
staff through a variety of menus
(e.g. web-based, e-mail, etc.)
> Use of formalized incident tracking
methods and resolutions
> Notification and availability of
product updates and new releases via
e-mail and technical support website
> Support website Frequently Asked
Questions, usage tips, examples and
updated Release Notes
For additional information
contact the Pharsight sales department at
888-708-7444 (650-314-3800 outside U.S.).
Or visit our web site at
http://www.pharsight.com
Pharsight Corporation
321 East Evelyn Avenue, 3rd Floor
Mountain View, California 94041
Tel: 650-314-3800 · Fax: 650-314-3810
Email: info@pharsight.com
This information applies to Training and Support
as of 2006
Copyright Pharsight Corporation, 1998–2006. All rights
reserved. Trial Simulator, Knowledgebase Server and PKS
Reporter are trademarks of Pharsight Corporation.
Pharsight, WinNonlin and WinNonMix are registered trademarks
of the Pharsight Corporation. Other company or product
names mentioned herein may be trademarks or
registered trademarks of their respective companies. This
brochure is for information purposes only. Pharsight
Corporation makes no warranties, express or implied, herein.
TAS 01/06
CUSTOMER SUPPORT
Pharsight’s customer support is located in Cary, North Carolina, USA. Pharsight is committed to
providing our Customers leading edge customer support service that increases the integrity and
reliability of the software product through its lifecycle. Dedicated and qualified Support Team members
help troubleshoot problems with Pharsight products, as well as answer questions about functionality
and submit enhancement requests to Pharsight product management team for consideration
in future releases.
SUPPORT COMMUNICATIONS
INCIDENT TRACKING
Pharsight provides the customer several communication channels
to contact the Pharsight Customer Support Team to report
questions, program errors, or defects. Communication tools
include the following:
> Pharsight Technical Support Website:
http://support.pharsight.com
> E-mail notification: support@pharsight.com
> Technical Support Message System: 919.852.4620
> Facsimile: 919.859.6871
Pharsight tracks all support incidents and calls through the use of an incident request tracking system.
Incidents are reported and logged into this system, regardless of the route by which they are
received (e.g. e-mail, facsimile, etc.). Upon receipt notification of a software incident, a Pharsight
Support Specialist will generate an Incident Tracking Number (ITN). The ITN will remain open until
the issue has been satisfactorily resolved.
SUPPORT WEBSITE
Pharsight’s Technical Support Website, http://support.pharsight.com is a convenient source of additional
information for each product, such as answers to frequently asked questions, usage tips, and
resolutions to known issues. Examples, tutorials and white papers are available for download.
Release Notes and any necessary Addenda to Release Notes provide up-to-date information on
Pharsight products. A product compatibility matrix shows the compatibility of various versions of
Pharsight products.
SOFTWARE PRODUCT UPDATES
As software updates are commercially released, Pharsight will provide notification via e-mail to
Customers and provide the Customer downloadable executables per our technical support website
or send executables per conventional shipment.